My experience with Oneida Dental Group was very disappointing due to the front-end staff. They were…read morerude, condescending, and spoke down to me rather than explaining things clearly and respectfully. What was most frustrating was being pushed toward taking out a personal loan for dental work, despite having insurance that their website states they accept. When I asked for clarification, it was made unnecessarily difficult to understand why insurance wasn't being applied as expected. Instead of clear answers, I was met with attitude. Dental care is stressful enough without being talked down to or pressured financially. Clear communication and basic courtesy go a long way, and unfortunately, that was lacking here.

Dr. Russell is a phenomenal dentist. Literally pain free,…read moreincluding the initial Lidocaine injection. I'd give 6 out of five stars. JB

I've been going to Sherrill Dental Arts since 2017. All the staff are super nice, from reception to…read morethe dental hygienists. Dr. Gormley is knowledgeable and friendly. My husband has also had positive experiences, too.

Let me start by saying this dentist did do a few fillings for me which were fine. I thought i…read morewould be seeing him as my regular dentist for cleanings and checkups. I cancelled two appointments with his office. First time because I had a bad cold, the second because of a family emergency. I had to cancel these appointments within a month of each other. During this period of time, apparently I cracked a tooth and developed an infection. I called Dr. Gormleys office on a Monday and asked to be seen asap. The receptionist told me the first appointment they had was on Thursday. I explained I was a patient, i was sure i had an infection and was running a low grade fever. I asked if I could be seen earlier than Thursday. The receptionist said this was the first appointment they had available. I asked if they accounted for emergencies. The receptionist explained to me that I had MISSED two appointments and Thursday would be the first appointment they had for me! I said I did not miss two appointments, I cancelled two appointments. Again the receptionist told me all that was available was Thursday. I did find a dentist that day who saw me in the afternoon. He put me on an antibiotic for 10 days. The tooth needed to be removed once the infection cleared. I now see this dentist for regular checkups. I question the priorities of this office. This was the first time I have EVER been turned away by someone in the medical profession. Obviously I needed to see a dentist and needed treatment. Also, I think the office staff is given direction on how to manage patient care by the person whose business it is.

Bait and Switch Had an appt with this endodontist today. Was…read moretold over the phone my consult fee would be between $100-120. Drove an hour and a half to get there and was then told the consult fee is $498. Office staff had no explanation as to why I was told differently aside from X-rays (which I just had a week ago so wouldn?t need again). I heard they upsell and I should?ve listened before wasting all that time and gas and taking 1/2 day off from work. Scammers.

Very upsetting and unprofessional experience…read more I went to Aspen Dental with a treatment plan already discussed, expecting to move forward step by step. However, when I went in for my appointment, things were not clearly communicated ahead of time the way they should have been. I was in the chair, being numbed, and it was only at that point that it became clear they were going to do THREE root canals in one visit. That is a very invasive procedure, and it should have been fully explained and confirmed with me beforehand -- not while I'm already in the chair and committed. The dentist also seemed very rushed, which made the entire situation even more stressful and gave me a lot of anxiety. It felt like things were being done quickly rather than carefully, and that added to how overwhelmed I felt. The numbing process itself was extremely rough and painful. I was visibly and audibly uncomfortable, and instead of slowing down or checking in with me, the dentist continued. I felt rushed, overwhelmed, and like I didn't have a real chance to process or make an informed decision before such major work was done. There was a serious lack of communication and care throughout the entire visit. I left in tears and in significant pain. No patient should feel that way after a procedure like this. I will not be returning, and I strongly recommend others make sure everything is clearly explained and agreed upon BEFORE sitting in that chair.

Buyer beware. I had a terrible experience at this office. My son was left sitting in a chair…read morewaiting with one of those terrible lip spreading devices for twenty minutes while Dr. Klockowski talked with another patient. It was obvious that the hygeneist was very uncomfortable with this wait. Later that evening I sent the Dr. a polite email complaining about the situation. As a result of this complaint, we were dropped as a patient. My son needed to get the braces removed and start over with a new orthodontist. I believe his actions were very unprofessional.