They don't take insurance which makes it very expensive since it's out of network. Dr Merola and…read morethe team are great although their billing department leaves much to be desired.

Office staff is not helpful. They do not seem to care about the well being of their patients…read more Practice has gone downhill and we will not be returning. There are much better choices for dental services.

Referred a friend to DRS. D&J. He had major work done, thousands of $'s. They accepted Care Credit…read morenever notified him that they no longer accept it and no signage informing. Surprise, had to make payment after a root canal & crown. Dr.D doing the root canal left him with his mouth wide opened to go to the front and help Dr.J take payment from a patient. Another incident X-ray machine was not operating, had to drive back the next day from Syr.and was charged an office visit. Next time returning for the crown from Syr., waiting and told the crown hasn't arrived. Days later it comes in. Then the crown falls out, had to go back Dr.J puts it back on. Then the crown falls out again and he learns that they sold the business. The new doctor charges him $200 and tells him that the tooth needs an implant. Also, informs him many patients have crowns falling out. What a scam! Like a hit and run! Whatever it takes, just make the $$ and retire!

Smile Solutions was recommended by my insurance agent upon moving into the area. Short stay in…read morewaiting room before my appointment. The dental hygienist was very thorough and gentle. And Dr. Juan Kassab was knowledgeable and friendly. The xray technician was equally as professional and friendly. I am going back for crown work this week and have total confidence in the outcome. Great staff. I left a great dentist in San Diego so feel very fortunate to have connected with this practice.

Dr.Romano and Ally were absolutely great. I had a root canal done and while I was very nervous they…read morewalked me through everything and made me feel comfortable. The whole staff was great and I plan to continue going here, highly recommended.

I was a loyal customer for several years. I've had several thousand dollars in dental work. The…read morepast few years were very disheartening. Dr. Romano put veneers on my bottom teeth that have slipped off several times. sometimes they broke so I'd have to pay for a new one. this happened more times than I can count. This caused me a lot of anxiety and money. Dr. Romano always seemed to hurry through my work. I just had a one veneer replaced a couple of months ago and have to have it put back on by another dentist because I have zero confidence at this point. I feel like I paid for high end cosmetic dentistry and was treated like I was an annoyance. When I requested my dental records be sent to my new dentist, all they sent were my x-rays. Wonder why.

The office experience was fine but when it came time for billing although provided with insurance…read moreinformation, there was no attempt to collect from these companies, Now I get a letter from a lawyers office without a call to advise that they have yet to receive payments from the insurance companies. If I could provide zero stars I would, for no notice just refer to collection.

10/10 this place was so clean and welcoming. I was treated so nicely provided options and…read moreexplanations of what was going on. Highly recommend this place. everyone was great

Nice guy but not a pro by any means. Ten years ago I had the…read moreman himself fill a tooth that had a small cavity on my upper tooth. He drilled it and filled it then later on it got infected,and radiated to the adjacent tooth,the filled tooth eventually broke because it was drilled too much causing it to weaken and break. Another dentist pulled the one tooth and another needed a root canal and crown,it was over $3000. Also on the other side of my upper teeth he filled in between,it was a quick job, and never mentioned anything about a cavity (Cavities) but advised it would prevent the food from being packed in. One of teeth eventually broke at the filling and and the other has a hole near the gum line,this was like this from years ago,because it was never done right from the beginning.

Basic background check done before the dentist would even make a decision to accept you as a…read morepatient (after a month). Have to wait a year for an initial appointment. God forbid you have a dental emergency and require work done by someone else while you're still waiting for your appointment! Office staff rude, unprofessional-was hung up on several times!

Let me just start with..... HOLY SMOKES! This establishment and faculty check off so many boxes,…read morebut to start let me describe the scenario. Kept putting off getting my wisdom teeth pulled, and all of a sudden when I'm away from home for an extended amount of time, they begin to kill me. Turns out I had a pocket that could cause an infection and one tooth was growing into another...great. Called all over Syracuse and no one could get me in, by the grace of God, he put Katelin in my life and split seas to be able to squeeze me in. Now I'm 4 days out of the healing process with no pain, back to work with no swelling or irritation. The process was so extremely gracefully quick that I didn't even notice what all happened. 100 out of 10 experience if you want all of these boxes checked extremely clean and designed facility incredibly knowledgeable and skilled surgeon remarkable customer care and service stunning ladies working at the front desk comforting nurses exceptional experience

I called the office so I could get a tooth extracted, that I had a referral for, the staff taking…read morethe call asked if I was getting an implant put in, I told her I was not. She said she had to check her scheduling and she would be right back, two seconds later, she proceeded to tell me that their office couldn't do the extraction in timely matter and that they could not accommodate me. Said good luck with your tooth and hung up. I never mention a time, also I feel as though, because I wasn't getting an implant, I was turned away. How unprofessional. I would never recommend this office, only because of the unprofessional staff. So sad that's how heath care works today. Hopefully Something is done about the unprofessional person taking the calls.​