Here's the email I sent them. I emailed you for my records. Are you ignoring my request?…read more At no point before or during the appointment was I informed that the tooth would require a core buildup and a separate crown costing over $1,300 to complete the treatment. I was told I "needed a root canal," and I agreed under the assumption that the procedure would restore the tooth. I was not told that the tooth would be left structurally weakened and incomplete without an additional procedure at a separate cost. I was informed that the existing crown on the adjacent tooth was at risk of being dislodged during the root canal. That resulted in another $1,313 expense. The entire picture should have been communicated upfront, before I was in the chair, and before I was committed to the procedure. This omission mattered. It affected both my financial planning and my ability to make an informed decision. It also created a situation where the burden of cost and stress did not become clear until it was too late to choose differently. I am not asking for anything. I am stating the impact. They do not feel responsible for their work if they cause damage.

Let me start off by saying I've been going to Zalatan dental for over 5 years and never had a bad…read moreexperience. Dr Soy has been great. I wish this past visit was the same but it wasn't! I went in for what should have been a routine filling to repair a crack & fill a spot on my 2 front teeth. Dr Hubbard worked on me. She was very rough. Cut my back gum and slipped 3 times with the sander & stripped enamel off my 2 front teeth which left grooves which are exposed. After 4 days in pain and my teeth grooved in the front with a high spot on my back tooth which Dr Hubbard Failed to complete the job I called back. I told them the problem and I asked to see Dr Soy. I specifically told them I didn't want to see Dr Hubbard again because of her rough shoddy work on MY FRONT Teeth. When I got there I waited in the chair for 45 mins then Dr Hubbard came in to try to work on me and I told her NO. Finally Dr Soy came in to clean up Dr Hubbards mess. Dr Soy was great but made excuses for Hubbard & had Dr Hubbard assisting her will she worked on me which I did not like. Long story so I'll finish. My 2 front teeth are no longer smooth as they are supposed to be but I don't have any options. Fillings seem fine. I'm a tough guy who can take pain but this was ridiculous. It should have been a one and done job but 2 visits in 6 days driving 15 miles each way was ridiculous and uncalled for. Made it a very unpleasant 10 days for only a filling. I have been going to Zalatan for over 5 years and never had an unpleasant experience. I drive from north of Rome to Utica just to go to them so I am a loyal customer. Unfortunately i now will have to find another Dentist. If your a patient there you should avoid Hubbard as she was rough with no compassion.

My experience with Oneida Dental Group was very disappointing due to the front-end staff. They were…read morerude, condescending, and spoke down to me rather than explaining things clearly and respectfully. What was most frustrating was being pushed toward taking out a personal loan for dental work, despite having insurance that their website states they accept. When I asked for clarification, it was made unnecessarily difficult to understand why insurance wasn't being applied as expected. Instead of clear answers, I was met with attitude. Dental care is stressful enough without being talked down to or pressured financially. Clear communication and basic courtesy go a long way, and unfortunately, that was lacking here.

Dr. Russell is a phenomenal dentist. Literally pain free,…read moreincluding the initial Lidocaine injection. I'd give 6 out of five stars. JB

I just moved back to area, from living in NC for two years. So happy to be back to a dental office…read morewho listens to my concerns.

I've been going here since I was 4 years old. These people are amazing!! Friendly, happy, helpful,…read morepositive...

Had an excellent root canal done about seven years ago here. No problems since and the procedure…read morewas painless. Did not push for unnecessary x-rays or CT scans. I'm having trouble finding a place like this in my new state.

From the owner: At Endodontic Associates PC, we strive to accommodate anyone in need, especially endodontic…read moreemergencies involving pain and swelling. The quality of our treatment comes from years of experience, specialized technology, and a full staff working hard to make your visit as easy as possible. Our best recommendations come from our previous patients. Our goal is to provide the best possible service to you. Contact us today for more information!

The office experience was fine but when it came time for billing although provided with insurance…read moreinformation, there was no attempt to collect from these companies, Now I get a letter from a lawyers office without a call to advise that they have yet to receive payments from the insurance companies. If I could provide zero stars I would, for no notice just refer to collection.

10/10 this place was so clean and welcoming. I was treated so nicely provided options and…read moreexplanations of what was going on. Highly recommend this place. everyone was great

Thorough, kind, and efficient. The office staff were polite and attentive to my specific needs…read more Definitely recommend them

At 69 and never having anything more than fillings I was somewhat anxious on having to have a root…read morecanal procedure done preferring an extraction over the, what I considered, a more painful experience. I am not embarrassed to say I couldn't have been more wrong about saving my tooth, the procedure, the care and the result couldn't have been more top notch. I'd like to personally thank Dr. Barnhart for his skills and his assistant Kim who made me feel comfortable and confident that the team at Modern Endodontics are as professional as they are friendly from the caregivers to the office staff.

I had 2 root canals done by him on the same visit. This man made my visit an actual pleasure. Very…read moreprofessional and compassionate. Thanks doc. Anthony Comito.

From the owner: endodontics root canal therapy.read more

So grateful! Many of us are fearful of dental work and Dr. Moss was thoughtful and comprehensive…read morewith his examination of my mouth and its problems! Kind and happy - he was also so clear designing a simple plan to move forward with corrections. I REALLY appreciated this visit this morning. Great group!!!!!

The facility and staff was outstanding. Dr Barnhardt and the dental assistant Morgan answered my…read morequestions and provided excellent care. It was a pleasure meeting them...quality care throughout the procedure from both of them. I highly recommend them!