Let me start by saying this dentist did do a few fillings for me which were fine. I thought i would be seeing him as my regular dentist for cleanings and checkups.
I cancelled two appointments with his office. First time because I had a bad cold, the second because of a family emergency. I had to cancel these appointments within a month of each other.
During this period of time, apparently I cracked a tooth and developed an infection. I called Dr. Gormleys office on a Monday and asked to be seen asap. The receptionist told me the first appointment they had was on Thursday. I explained I was a patient, i was sure i had an infection and was running a low grade fever. I asked if I could be seen earlier than Thursday. The receptionist said this was the first appointment they had available. I asked if they accounted for emergencies. The receptionist explained to me that I had MISSED two appointments and Thursday would be the first appointment they had for me! I said I did not miss two appointments, I cancelled two appointments. Again the receptionist told me all that was available was Thursday.
I did find a dentist that day who saw me in the afternoon. He put me on an antibiotic for 10 days. The tooth needed to be removed once the infection cleared. I now see this dentist for regular checkups.
I question the priorities of this office. This was the first time I have EVER been turned away by someone in the medical profession. Obviously I needed to see a dentist and needed treatment. Also, I think the office staff is given direction on how to manage patient care by the person whose business it is. read more