Oral surgery to remove #2, a large molar. This was my third experience with the practice and the…read morequality of care has been consistentl exceptional. Dr. Fallon and the support staff were professional, informative and outgoing from the moment I entered the office. Dr. Fallon, in particular, answered a full range of questions about the immediate procedure and questions I had about future planned procedures. I felt relaxed and confident that, once again, choosing this practice was the best decision possible. Sincere thanks to everyone.

The dental hygienist at this location (Jessica) was very gentle. I am a tough case and she chose to…read morestage my cleaning to make it less traumatic. She got me in the next week. Understand, I had to wait almost a year to get my cleaning appointment after a tooth extraction. Dr Fallon reviewed my X-rays and was kind and appropriate.Luckily, no more cavities. Dental hygenists are unsung Angels surging forth where others fear to tread.

Dr Cunningham made me feel right at ease, concerning the novacaine and teeth being pulled. Her…read morenurse crystal was great as well, explained everything thoroughly and also put me at ease. Thank you both for making it a good experience.

I had to get a tooth pulled and this experience was the best I could possibly hope for. The office…read morehad a wonderful relaxing vibe, the dentist was competent, and they got the entire thing done including sedation in exactly an hour, possibly a little less. No bruise from the IV despite my squirrely veins, not too much pain, clear written post-op instructions, and extremely nice staff. I hope never to have to get a tooth pulled again but these guys were amazing and I'd choose them again.

I went to the Fayetteville office & was treated by Dr. Sidney Bourgeois, DDS. From my first call to…read moreleaving post procedure, they were kind, helpful & professional! Due to my level of pain from my dental problem, they worked with me to find the best available appointment time. The procedure (extraction) seemed seamless and I was out and home quickly, much improved. Special thanks to all the staff who took such good care of me! Thank you!

So, you guys have heard of that phrase "you don't know a good thing until its gone," right? Well I…read moresortof experienced that this week... You see, usually I plan a visit upstate in the early spring - visit family/friends, get my teeth cleaned with my fav dentist, have my hair cut by my fav long-time stylist, visit Wegmans, etc - but b/c of scheduling conflicts I'm not going to be able to make the trip this month. Soooo seeing as how I was at my 6-month mark I made an appointment with a dentist in NYC. After I left the appointment all I could think about was Clay Dental Care, and how much I missed them! I've been going to CDC since I was a kid and in 20-something years I don't have a single complaint. Why are they so awesome? Here are a few reasons: - The Dr's, the hygienists, the assistants - all of them are seriously the nicest people. They've got hundreds of patients and each and every person in the building remembers my name, and always asks how my Hubs and life in NYC is, so nice! - The place is so clean and up-to-date too. This is a team of people who care about where they work and making patients comfortable. TV & magazines in the comfy waiting room, all of the exam rooms are decorated with items showing off each dr/hygienists personality, there's XM radio playing smooth tunes. - The staff is great about explaining everything they're doing and they take their time - whether it's xrays, getting rid of that tarter buildup or shinning everything up. - There's an assortment of toothpaste flavors available for your cleaning. Don't be ashamed to ask for bubble gum! :-) - Not only do I get a toothbrush when I'm done - but toothpaste and floss and sometimes mouth wash. Once I was given a tooth brushing timer, which I still use occasionally! Did you guys know you're supposed to brush for 2 minutes!? It's true. I really really missed CDC this week... my next cleaning should be in about 6 months and I'm going to start planning my trip upstate now. I'd absolutely travel 250+ miles to get my teeth checked here. For those in central NY looking for a dentist - consider giving Clay Dental Care a call. They are seriously the best!

Again a nightmare...the Auburn New York office. Manager and…read moreoffice staff rude and manager dressed in clothes that were filthy and smelled as though she was not washed and food smelled. Eating lunch at the front desk. I asked for an adjustment and was loudly addressed to the fact I was dismissed as a patient. She seemed to be really proud of the control she thought had in front of the one patient in the waiting room. Office smelled of fried food. Horrible presentation of a dental office, I left and was happy I did. I am familiar with dental offices, as I worked in the industry in the past and I am surprised due to many many health violations I witnessed they remain open. Disgusting.

I had a confirmed appointment for a simple tooth bonding repair--something I've been treated for…read morebefore. Despite having an appointment, the dentist / owner Jose Alvarez refused to see me for no reason, even though I arrived on time and had clearly explained what the appointment was for when scheduling. Staff suddenly told me I had been "scheduled incorrectly" and could not be seen. I waited nearly 20 minutes to speak with a manager, who told me the dentist had simply decided he wasn't going to see me. I drove 40 minutes each way for nothing. When I returned the next day for the rescheduled appointment, the denist repaired the tooth in 5 minutes - proving the procedure was quick and straightforward. When I asked what went wrong the day before, he was extremely rude, dismissive, and offered no apology. He told me he was "busy" and dealing with walk-ins, implying that walk-ins were prioritized over a patient with a confirmed appointment. His tone and attitude were completely unprofessional and showed no regard for my time or experience. This level of disrespect and disregard for patients at this location is unacceptable. I would not recommend this office to anyone. The dentist's behavior, in particular, was shockingly unprofessional and has completely destroyed my trust in this establishment.

I had a crown on December 10th with Dr. Lee. She and her assistant were so nice to me. Dr. Lee…read moreremembered that I have a lot of anxiety when it comes to getting novocaine. She talked me through the entire process from start to finish. She was very gentle and caring. I even got a phone call the next day to ask how I was feeling. I told her "you did such a good job, and made me feel so at ease". We had just moved to Liverpool and I was referred to the practice by a coworker. I am so glad that I went there.

They make a dentist plan with you. The care to not go after your money but to actually fix your…read moreteeth. They are also able to not rush you into anything. They always accept new patients. Highly recommend!