My car had a coolant leak. I took it to Mercedes and was shocked by the amount they quoted to fix it. [[HIGHLIGHT]]I called a few places based on reviews and settled on KLM as they were the most responsive and personable.[[ENDHIGHLIGHT]] I took my car in a few days later and picked it up the following day. My vehicle was fixed as promised. [[HIGHLIGHT]]The staff here were very welcoming, knowledgeable and helpful[[ENDHIGHLIGHT]]. The price I paid was a fraction of what the dealership wanted to charge and more on board with what my research online said it should cost. [[HIGHLIGHT]]I'm very pleased with my decision to take my car here.[[ENDHIGHLIGHT]] I was apprehensive because it's a European car. But, my mechanic Antonio actually used to work at a Mercedes dealership. I would recommend KLM to friends and family and return. They fixed my car and saved me money! read more

I absolutely love this place! [[HIGHLIGHT]]The customer service is exceptional and the work is phenomenal.[[ENDHIGHLIGHT]] After dealing with a dishonest mechanic for some time I decided to look for another shop and stumbled across KLM. I asked to have my brakes checked and it turns out that they were fine, but my CV axel was damaged and leaking grease. Luis quickly quoted me a reasonable price for the work and was able to have it fixed within a few hours. Due to my first experience with the CV axel going well I decided to return to have my thermostat replaced, oil change, and a tune up. Again, I was quoted a very reasonable price for the work and when I returned to pick up my car (which was ready same day) I noticed that they washed my car for me. Words cant describe how happy I am with KLM and the service that they provide. There arent many honest mechanics these days, but I truly trust Luis and his team. I think it goes without saying that I will be returning! read more

Great service. The most friendly staff. Communicate well and are very dependable. I will be using them again for sure.

I went in for a simple synthetic oil change for my Jeep Wrangler Sahara, which has the 2.0L Turbo engine, a vehicle that specifically requires synthetic oil as stated in the manual. However, when I got my car back, I discovered that they had given me a conventional oil change instead. Not only did they fail to provide the service I requested, but they also left a dirty rag under the hood, which is completely unacceptable. I immediately went to another shop to get my system flushed and properly filled with synthetic oil. It's clear that KLM Auto's service has become both poor and questionable. I will not be returning, and I strongly advise others to be cautious if they are considering this place. Additionally: I didn't decide to go with the cheapest oil change as when I scheduled the appointment online I booked it for a full synthetic oil change. [[HIGHLIGHT]]You tried to tell me that my vehicles takes conventional oil and you do a lot of jeeps in the area and that's what you give them which is complete BS and the reason I recorded our conversation.[[ENDHIGHLIGHT]] I have a nice vehicle and care about what I put in it which is why I immediately took it somewhere else. Money was never brought up so don't make it seem like I went with a conventional oil change because it was the cheapest option when that's not true. read more

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Here's the bottom line. The part cost $346, there were no other parts involved. It was just one 3 ft hose. I paid you $125, $436, and the warranty paid you $900. That's $1461 for a $300 part. I know, I realize this was a nightmare for you. But it was not my fault and the nightmare of going 2 months without AC in the summer for my wife and I, 70 and 74, was much worse. Not to mention the multiple trips I had to make to your shop. A tow, a couple of rideshares as my car was never ready. You're charging me for Jim Ellis's and Kia's mistakes. Shit flows downhill, doesn't it Luiz? read more

[[HIGHLIGHT]]I've now been here three times for my car, my husband's car, and my brother-in-laws car and every time we've had an amazing experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They take the time to listen to what's going on and what we need, they explain what they see and how to they'll fix it, and don't try to upsell (at least it doesn't feel that way).[[ENDHIGHLIGHT]] I originally went in 2024 and asked for the cheapest fix possible to just pass my emission inspection since my car has over 250,000 miles and they delivered, and the car is still good a year later! [[HIGHLIGHT]]Luis is especially kind and empathetic![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I really like the online system of approving the next work order and cost before they start too.[[ENDHIGHLIGHT]] Highly recommend! read more

He's been servicing my 2007 Ford Fusion for years. It now has 316,000 miles. Yes, that model year was excellent for Ford according to the car industry, but this shop has keep my car running with 95% original parts. I have a Subie now and as soon as the manufacturer warranty expired, I brought it to Luis' shop. He's a honest mechanic, gives you options on servicing your car and will call you for permission to proceed so that everyone is on the same page. I've seen a few negative reviews trying to figure out why and I've come to the conclusion that these people have extremely unrealistic expectations or they want services nearly free. In either case, these people will never be satisfied. And that is not a KLM problem, that is a YOU problem. Mr. Hernandez is as professional and as honest as they come in this auto repair industry. I know, I'll been burnt and been sold unnecessary repair fixes a few times from dealerships. I don't have to worry about being taken advantage of by the KLM team. NEVER. read more

[[HIGHLIGHT]]I absolutely love KLM. They are the only auto service repair shop that I trust to perform services on my Grand Cherokee (Diesel)[[ENDHIGHLIGHT]] . They are very knowledgeable and reliable. In a climate where companies are based on customer experiences, reviews and feedback, I suggest that you consider coming in and giving them a chance. You won't be disappointed. As stated I have a diesel vehicle and not many repair shops are knowledgeable about those type of vehicles. The fact that they are is a plus. By the way, KLM also services my gasoline vehicle too. read more

I went here to have some exhaust work done on my truck he refused to perform the work after saying it would effect emissions when I live in a emission free county [[HIGHLIGHT]]then told me to leave that he wasn't doing work on my truck terrible attitude and service[[ENDHIGHLIGHT]] read more

I was a loyal customer to KLM Auto Center for a about 2 years. After my last visit I will never go back. My car had an oil leak after getting a diagnostic test ($145!) not sure why I needed another test ran because we already knew the issue from the last time I visited to get an oil change. I needed to save up some money to fix it and that's why I was there. Originally I was quoted around $1,000 after the diagnostic test was completed the quote came to a total of $3,231.02! Which I thought was quite high. A few services were not absolutely needed to fix the problem. I am not knowledgeable about cars, but felt like this was a ridiculous price. I left and went somewhere else to get a quote. The place I went didn't charge a diagnostic fee and was able to consider all damages while knowing my budget and the total came to $1025.47. It turned out I didn't need most of what KLM was suggesting. I didn't need 6 spark plugs replaced because only 3 were faulty, I didn't need a carbon flush immediately, the labor for replacing the oil pan was no where near ($468.00 which KLM quoted me.) KLM quoted me $900 for labor to replace the gasket as well. I think the pricing with KLM was super unreasonable. The entire fix took 3 hours and I had my car back the same day with Canton Road Automotive. I felt extremely taken advantage of after getting a second opinion. I think because I've paid whatever price KLM gave me in the past they felt they could get over and under me. I even texted the owner asking why they were trying to sell me things I didn't need. I never got a reply. I do not recommend going here for major repairs. Oil change/tires mounted & rotated was fine. I really wanted to support this small Latinx owned business. As a business owner myself I'm shocked. This event happened over a year ago and it's still on my mind. I hope the next person can use this review as helpful. Honesty is key!! read more

KLM Auto Center - Quote - Auto Repair Near Me - Marietta, Georgia

I was at KLM for about 4 to 4.5 hrs for brakes. It shouldn't take that long for breaks. I think they forgot that I was coming and didn't order the parts until I got there. [[HIGHLIGHT]]If that was the case, at least be upfront and communicate that to the consumer[[ENDHIGHLIGHT]]. I asked for an Emissions test, but it wasn't done, but I didn't said anything because I was ready to go. I hope this was a one off experience because all of my other past experience with KLM have been pleasant and positive. [[HIGHLIGHT]]Everyone there is always so nice.[[ENDHIGHLIGHT]] read more

It has been over 4 years since I have been a fellow patron of KLM auto center. I have witnessed many of the transitions of the front office staff as the owner runs a tight ship between them and his mechanics. I have come to trust and respect him in this time and his input has been invaluable. I bring both cars to him on a regular basis. I can understand some of the other post regarding cost being higher and can't speak on being an issue in my case. Luis is usually always in the shop and easy to reach if there is an issue. I have had a catalytic converter replaced as my largest repair ever done and found the price to be reasonable. The work took some hours but it is a big job. I found the owner to always be willing to work with me or point me in the right direction on repairs. read more

It's hard to find a mechanic that has the customer service and quality that this place does. I tried it out because of the many raving reviews, and now I see why people are such big fans of this place. I was able to get a quote through Yelp, talk to Luis about what I needed, and set up an appointment all without having to make a call. The facility itself was clean, smelled amazing, and had snacks, candy, and drinks for waiting customers. My oil change only took 45 minutes and I was out of there. While waiting, people walking by me smiled and updated me on my oil change, which I appreciated a lot. Luis was friendly and easy to talk to and really makes a huge difference in the whole experience. KLM goes above and beyond in customer service, and I will be recommending them to everybody I know in the future. read more

KLM Auto Center - Inside waiting area - Auto Repair Near Me - Marietta, Georgia

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The owner reached out to me to rectify the issue. He did swap out my shocks at no charge. There's not much of a difference from before but I do appreciate the fact that he reached out to me immediately and without hesitation offered to swap out the shocks. He seems like he does want to do right by his customers. read more

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Respectful, friendly knowledgeable staff. Went to get brakes, rotors and calipers repaired. A little on the high side ( using factory parts). Purchased my own parts and used KLM for the install. Equally respectful and helpful throughout the process. read more

Brought car in for two issues. Received written estimate and approved. Two days later KLM called and said car was ready. Asked whether the other issue was fixed and they had forgotten all about it. Kept it over the weekend plus two more days when I got an estimate for the second issue. Declined because of the cost. The bill for the first issue was almost double from the estimate I received. When I arrived to pick up car, I had them explain the repair line by line, and they finally figured out they put someone else's repair on my bill. Be careful when you go to pay your bill. The repair was more than the estimate. read more

Call to get a quote on how much it would be to get an A1 service for my Mercedes done. I was quoted 500+ dollars the Mercedes dealership quoted 349 when I told them they were way more than the dealership they just re-quoted their 500+ quote. I do not recommend anyone come here they are way overpriced. read more

I have been bringing ALL my vehicles to KLM over 10 plus years since I discovered them when they were on Mableton parkway. The service I receive every time I go. Is ALWAYS top notch service. Not only before service is done you can feel totally confident with the information given about your vehicles repairs. Also they look for the best price for parts, and repairs for your vehicle with their service guarantee. All the staff at the shop are very friendly, honest, and once you step into the door you become family. I'm so impressed with the service I get. I have dropped by the shop multiple times just to bring the staff a surprise breakfast or lunch. If you have money to do that after paying for a repair. You know it's a GREAT business. read more

Been a while since I had service done but these guys were great. Replaced the steering rack in my Jeep quickly despite being busy and needed to order parts. read more

I went because of the other reviews. I was satisfied the service was Pleasant and professional

Man! This place is incredible! The customer service is superb I brought my car in for a Tune up i was told my car would be ready at 3:30 it was ready 1hr earlier I had a few engine codes that came up that they fixed. My car rides like a new car. The price point was great everything about the experience was incredible I even got a hug from one of the mechanics lol . Thank you gentlemen for your service I will be back and bring my friends ! read more

I visited KLM Auto Center for an issue I was having with my tire. Even as a walk-in customer, the owner helped me right away, which I really appreciated. Within just an hour, they figured out what the issue was with my tire and completely fixed my car, and I am very pleased with the way that it is running now. I really enjoyed my overall experience at KLM - the service is super quick and efficient, the quality of the work is very satisfactory, the pricing is very competitive, and most importantly, the customer service is outstanding - the owner and the staff are all super nice and helpful. I would definitely recommend this shop to anyone who needs a car repair or tune up, and I am making this place my go-to auto shop from now on! read more

Our Kia Sorento had been making undercarriage noises for over a year, gradually getting worse. The Kia dealership in Las Vegas said it was because new cars no longer have lubrication fittings, which is is lamentable but the noise is just expected on new vehicles after about 50K miles. Then we brought it to a maintenance shop and they said the noise was the transmission. They said they could remove the old one and install a rebuilt one for us. The noise sounded more like suspension than transmission to me, so I sought another opinion. I tried to schedule a diagnostic appointment with two local Kia dealerships, but they we booked until the end of the month. Looking for other options, we called KLM - they were busy so I left a message and asked for a call back - anticipating that I would need to call them again later or keep shopping around. I was pleasantly surprised and relieved when Scott called me back and said they could do a diagnostic the next day. I brought it to them, and KLM came through! They replaced struts and shocks and - poof! - the noise disappeared. Now it rides like it did when it was new - nice tight steering and tracking straight. Next up will be tires, which have worn prematurely because other shops failed to diagnose the problem. I can't say enough for KLM - they are my go-to shop from now on. Big kudos to Scott, whose expertise and knowledge of Kia told me I had brought it to the right place. The quality of their work is top notch, and the price is reasonable. Well done, KLM, and thank you! read more

Professional, honest auto service. Great people! I highly recommend Louis and the team at KLM. I am in the process of purchasing a car and asked Louis to perform a Pre Purchase Inspection. The KLM team was thorough, detailed and completed the inspection very quickly. They found almost $5,000 in necessary repairs and save my wife and I from purchasing the wrong vehicle. I plan to bring all my cars to KLM from now on. I highly recommend Louis and the great team at KLM. read more

I would trust KLM to handle any problem with my car. They are honest, reliable, and very good and keeping the customer in the loop when it comes to the work being done. They continue to go above and beyond read more

I've been going back to Luis & his team for a few years now and they are still my go to place for my repair or maintenance needs for my suv. It's really difficult to get in with some places for weeks but when I called Luis he got me right in. I appreciate having somewhere that I can call & know that they'll do their best to keep my vehicle running the way it should. Thanks Dorothy J read more

I needed multiple things done on my car and the dealer said it would be 24-36 hrs just to do the diagnostics--that didn't include repairs. I wasn't in a position to be without a car, so I called here & Luis said he could get it done in 1/2 a day. I brought it in the next morning, they gave me a ride to work & called late morning to tell me what was wrong & how much it would cost. They were honest, gave fair pricing & got it fixed before the end of the day. They also warranty their work for 2 yrs! I took a chance on this place and am so happy I did! I would definitely recommend them. read more

Luis is the best. When I moved from Mableton to Marietta, I missed two things: my dry cleaners and Luis. Then Luis moved to Marietta and life got even better. Luis is a straight talker, and has often convinced me to not get repairs I thought I needed. He is sensitive to family budget needs, too. Recently we scheduled a series of repairs on an older car (1998) to both keep it running and not break the bank. read more

Great first time experience! It's always nerve wrecking to take your car to a mechanic (at least for me). I have dealt with a few dishonest mechanics in the past so I closed my eyes and crossed my fingers as I entered KLM. I was greeted by Billy and he took excellent care of me. The price was very reasonable and I was never harassed about any other issues. It was a quick turnaround time as well. Billy answered all my questions and was very knowledgeable about the work needed on my car. I HIGHLY recommend KLM and will ensure I share my experience with my friends and family. Thank you so much KLM!!! read more

Had a lot of issues, tie rods, engine mounts, brakes, axles that came to over $3000. They did it in a day and it runs like new. I'm certain that the dealer would be over $5000. Highly recommend. read more

they agreed to work on my clutch. was told it would take a couple of days. 2 weeks later they have not even started. never called with an update. finally I took my car to another dealer. would never use them ever. read more

So Saturday morning I get up gonna go get some creamer for my coffee when the check engine light comes on in my car. I so don't need this right now and I have to admit I am a little unnerved. So I google mechanics and find KLM. I headed straight for them. Upon entering I was greeted by someone I found out later to be Luis he was very pleasant and greeted me with a big smile. He asked if I had gone to autozone or one of those places to check the code. I stated I had not because I needed it fixed. He said no problem grabbed his meter and headed for my car. It took about 30 seconds for him to tell me what was wrong with my car. It's the catalytic converter but it's under warranty. Now here is where it gets great....no no no I stated it's not this car has no warranty. Now he could have said no problem just pull it in and we can fix it but he didn't he went on to tell me that under federal law the dealer has to fix it if it's under 8 years old or 80,000 miles and my car is both. He also said it's about a 1700.00 repair job...that's when I almost fainted. He caught me. He told me to take it to the dealer and that's what I did and got it fixed for free but if I have any other issues I know exactly where to take my car KLM and Luis because he is honest. I am telling everybody I know KLM IS THE PLACE TO GO!!!!! read more

I came here to get my starter fixed, and right off the bat the place looked very professional! My car was fixed in 2 hours! Customer service was an A+++! I'll definitely be back if there's ever any issue with my car. Thank you Luis! read more

Excellent customer service. Fair and reasonable prices. These guys are honest and don't mind explaining parts, repair, etc. about the car. Great place. read more

This auto shop is good as long as you don't require troubleshooting. I would classify this place a part swappers which is good because you can bring your own parts. If you have a complicated issue the dealership maybe slightly more but they will diagnose the problem more efficiently and you won't have to come back. At least this is my experience. read more

I have gone here twice based on the reviews and this being near my job. As a woman going to a mechanic, it can feel uncomfortable because you feel you could be taken advantage of. From start to finish Luis was personable and honest. He always tries to find the cheaper option but gives me recommendations but won't gauge me. I do not live near the shop but would travel just to bring my car to him because they are so good. I truly trust him him and will keep going back. read more

Sooooo a year later and these guys are still GREAT! They are genuine & knowledgable. I have two cars and they service both of them. They treat you like family (I'm talking about the family members who you can trust and depend on). Recently I took my car in to be serviced & needed to get back home. They dropped me off even though they were really busy. They go above and beyond if they have the resources to do so. read more

I'm extremely pleased with my experience. I read the Yelp reviews and took my vehicle here on a whim based on that and the fact that the dealership that I used and another mechanic I used both closed. I needed both front and rear brakes and some rotor work. KLM hooked me up and exceeded my expectations, including timeline and price (which was phenomenal for all the work they did). I'm glad I gave these guys a try - I will be back for sure. read more

After it all the price wasn't to bad and it was finally finished in a couple days. And most importantly the car is running amazingly thanks. read more

Great customer service everyone was cool and laid back. I was in and out in a timely manner because I can get impatient. will definitely use this company in the future. read more