I placed a deposit over 3yrs ago with this Eriksen Chevy in Milan IL for a ZR1 allocation…read moreI have all the paperwork showing I'm 1st on the list Finally got a call from my salesman, telling me I need to put in all my selections because my number came up Gave him all my selections. I asked when the car will be ready, he said more than likely 6 to 8 weeks Next thing you know their GM Tom Pospisil sells it to somebody else. He even skipped the person 2nd, 3rd ,4th ...etc in line and sold it to somebody who wasn't even on the list They basically called me and said sorry we sold it to somebody else I asked how can this happen and was told by my salesmen and sales manager that "We don't know none of us know except TOM POSPISIL Hmm? Awfully suspicion Hmm? Tommy?? "To bad so sad Ken" The guy that got it must've dropped some serious money to steal my spot. How much did you pocket on your side hustle ... baby...?? You get some serious dough ?? We bought three cars from them, and they used to be honest The salesman I was dealing with called me n was furious with the GM Tom. He told me he was going to quit n would write me a letter telling how Tom threw him under the bus. Pretty sure you didn't pick that up during your time with the seminary When I spoke to Tom the GM he blamed the salesman. So, this Tom Posilil did indeed thru his own salesman under the bus. You're a "great guy Tommy " I've been waiting for over 3 yrs for my dream car and Tom cheated me of my dream car I was promised the Corvette at MSRP. Tom and I'm 200 % sure flipped my spot for a huge $$$ I spoke to Tom and 2nd time, and he was like "Ken I'm honest I was with the seminary" .... Well that explains a lot of Ok great Tom well that makes you honest!!? My apologies Seminarian Tommy My Zr1 was not ordained wonder if my Zr1 can ever become ordained Deacon Z and Deacon Tommy .... Hmm? has a nice ring to it I will be filing a complaint with Chevy for this unethical behavior. If anyone else has had issues with Eriksen Chevy in Milan IL or Tom Posilil reach out to me. I want to pursue this as far as I can. If you were cheated by them, I'm happy to cover legal fees (depending on how you were affected. My attorneys at their discretion can determine if your situation warrants our help) Our goal to bring awareness of some of these shady unethical dealerships and to protect the consumers. Just trying to keep them honest From the low review score seems like they have plenty of pissed off people This was my dream Car and This sad dealership took it away

Absolutely would NOT recommend Bob Eriksen service department to fix any car...after having car…read moreinspected to drive cross country car started leaking oil...had recommended work done, took trip...car still leaking oil...call to make appointment to reinspect, appointments are more than a week out...wait for 1.5hrs to have them send me home w/o reason for leak nor having it fixed...price for 'repair' 30 percent higher than original quote, and the original problem is still not fixed leading me to believe I payed for something unnecessarily...I will not be returning to Bob Eriksen for ANYTHING as they seem far too busy for the little person.

Jerry was wonderful there was no hassle and i got in what I want thanks so much. They also gave a…read morefair trade in value on my old car

Thanks Big Ken I'…read morenow a proud owner of a pretty red jeep. i'll recommend all my friends to you. He is a awesome sales man, he was never pushy to sell me a car.

We had a pretty decent experience. I knew which car I wanted, a 2022 Forester. I knew the price…read morelisted on the internet was "fair", so I pretty much showed up to buy it. I asked for $1000 off and they excepted (after a test drive). They stayed 45 mins past closing to get the deal done. I really appreciate that. But OMG, they sold my loan to 5/3 ("Fifth Third" bank). Terrible bank customer service. Rate seemed high to me -- 7.1%. I know, should have shown up with my own financing. They send me a letter to "set up my on-line account" so I can make loan payments. Can't create an account. Call the phone number the web site says to create an account. They tell me they need to create a "card" to create an account. I said I don't need a "credit card," I just need a login to my account. They argue that I need a "card." WTF is a "card?" After being on a call with the first person for 25 mins, they transfer me to an "on-line account specialist / supervisor" to create my account. They then off-loaded me to some automated "create your account on the phone system" that created a "credit card" with "pin" for me. Ughh. Seriously, if McLaughlin Subaru wants to finance you thru 5/3 Bank, you should consider just running from the building screaming at the top of your lungs.

I brought my 2024 Subaru Crosstrek into the service dept for an oil change, tire rotation, and…read morecabin air filter. They performed a courtesy car wash and i got it back and it looked like it had been dried with a dirty towel, scratched all over the car mainly the front end, i contacted them about the damage and they told me to return and they would repair the damage. When i returned they took the car in to be buffed and caused SO MUCH more damage. They didnt tape off any trim pieces or even clean the vehicle prior to buffing the car. They ground bug splatter and road debris like road tar into the paint and popped off bits of paint and clear coat. When i contacted and brought it to their body shop for an estimate their body shop manager fraudulently created an estimate and used images of a different vehicle in the report in order to deny responsibility for their negligence.

The team here at Key Auto Mall makes it really easy to complete business. I've scheduled…read moremaintenance for my Mazda twice now since owning it and each time it's been easy to schedule an appointment. Upon arrival I've been promptly greeted and given a fair estimate for the services being conducted. They've also kept me updated on the process throughout and I leave with a through multi point inspection. I'd highly recommend them and will continue using the service department.

Everything. they sell you used cars that fall apart. I bought a used jeep it new the engine on…read morethe way home. They put us in another used jeep. It's been in the shop 9-10 times haven't had it a year yet. Im convinced they are not doing the inspection before they sell a used car

Service was excellent. No upselling no hassle just in and out. Honest and great value.read more

They're honest, fair, have lived around here for years. They're not going anywhere. They're also…read morevery good people. They will not up sale or up you don't need they'll tell more company should do business like they do.

This place loves to tell you what they can't do instead of focusing on what they can do…read more And they even want you to put down a massive deposit on a vehicle that they don't even have an allocation for... so what are you really securing? A name on a list on a notepad? These people are nuts. Find the High volume dealerships in the nation to get the jon done right, and pass on these losers.

if I could leave 0 I would. went to the dealership 3 different times because of conversations I had…read morewith a salesman and things he agreed to just for the manager to talk to me like I was a criminal and out of my mind. I would never recommend this place if that's how they are going to treat potential new customers that are looking to spend $50-$60k on a vehicle.

horrible customer service lazy also wouldn't send a pic told me a car ten year old will have…read morescrapes and dings told me all that i neeeded to know about his junk crap car lot sir screw you

From the owner: We Buy Sell and Trade Quality Cars Trucks and SUVsread more

The service department here is top notch! When it's time to upgrade by vehicle I will be coming…read moreback to Smart Lexus because of their service department.

Service was done efficient and my car was clean when I received it my service provider was very…read morefriendly and professional

Scammers. They won't stand by their own warranty. Don't return calls. Mechanic sucks and shouldn't…read morebe a mechanic. Isn't certified.

Stay away far away nothin will go right for you believe tht. Bad way to start your credit an…read morevehicles nvr really get fixed they are a revolving door.

Salesman and general manager are not very. Honest i.bought.a car about a month ago…read moreThe carl is too smal for my family. We had an aggregate. I keep the car. Make the first payment, we trade the car in for a month, Make.a.paymen .then we trade. Just got off the phone them. Now they are backing out of the agreement. Everyone knows car salemen lie when selling as car. We'll this is a perfect example of how they are

I tried to have another Ford dealer help me with a modem problem I was having with me Fusion. First…read morethey lost my appointment, and then they couldn't help me. Allegedly trained and certified in PHEVs. My patooty! Tim Brus and his team have never let me down. Even though we had 3 issues (they thought they had it, I took it home, problem continued, they brought it back in; 3 times) they were troopers and wouldn't leave it alone. I was ready to give up and they weren't! They are going to hand my business for a long time!