We had a pretty decent experience. I knew which car I wanted, a 2022 Forester. I knew the price…read morelisted on the internet was "fair", so I pretty much showed up to buy it. I asked for $1000 off and they excepted (after a test drive). They stayed 45 mins past closing to get the deal done. I really appreciate that. But OMG, they sold my loan to 5/3 ("Fifth Third" bank). Terrible bank customer service. Rate seemed high to me -- 7.1%. I know, should have shown up with my own financing. They send me a letter to "set up my on-line account" so I can make loan payments. Can't create an account. Call the phone number the web site says to create an account. They tell me they need to create a "card" to create an account. I said I don't need a "credit card," I just need a login to my account. They argue that I need a "card." WTF is a "card?" After being on a call with the first person for 25 mins, they transfer me to an "on-line account specialist / supervisor" to create my account. They then off-loaded me to some automated "create your account on the phone system" that created a "credit card" with "pin" for me. Ughh. Seriously, if McLaughlin Subaru wants to finance you thru 5/3 Bank, you should consider just running from the building screaming at the top of your lungs.

I brought my 2024 Subaru Crosstrek into the service dept for an oil change, tire rotation, and…read morecabin air filter. They performed a courtesy car wash and i got it back and it looked like it had been dried with a dirty towel, scratched all over the car mainly the front end, i contacted them about the damage and they told me to return and they would repair the damage. When i returned they took the car in to be buffed and caused SO MUCH more damage. They didnt tape off any trim pieces or even clean the vehicle prior to buffing the car. They ground bug splatter and road debris like road tar into the paint and popped off bits of paint and clear coat. When i contacted and brought it to their body shop for an estimate their body shop manager fraudulently created an estimate and used images of a different vehicle in the report in order to deny responsibility for their negligence.

Amazing customer service. Jesus Diaz went above and beyond to insure we were satisfied with our…read more2025 Palisade. We had experienced superior customer service at Green Hyundai with a previous vehicle and when it was time for a new car, we did not hesitate but came directly to Green. Highly recommend.

While we are traveling, our 2022 Hyundai Santa Fe had a problem. We contacted Green Family…read moreHyundai,Moline, and they were able to pick up our vehicle and figure out the problem. Unfortunately we had to wait for parts, but they were able to accommodate us, and get us to our destination, until we could return and pick up our vehicle. Thanks to PAIGE, Courtney, Josh, Tyler for their assistance. The problem was taken care of . On noticing my military veteran plate. I was thanked for my service by them, as well as one of the service techs who was from Vietnam ,where I served .I now would like to thank them, for," their service" Thanks David B

Scammers. They won't stand by their own warranty. Don't return calls. Mechanic sucks and shouldn't…read morebe a mechanic. Isn't certified.

Stay away far away nothin will go right for you believe tht. Bad way to start your credit an…read morevehicles nvr really get fixed they are a revolving door.

I just want to start off by saying Green is the best service center I have ever been to. Victor and…read moreBrook always go above and beyond to make sure everything goes smooth. Big thanks to the whole team at green for the wonderful service!!! If I could give 10 stars I would.

horrible service management is terrible makes you feel harassed when talking drove 7 hours to get…read moretreated like this is took 500 dollars on down payment and the pictures where not even close to the in person listed it is great condition and rust and dents and a messed up bumper.

Service was excellent. No upselling no hassle just in and out. Honest and great value.read more

They're honest, fair, have lived around here for years. They're not going anywhere. They're also…read morevery good people. They will not up sale or up you don't need they'll tell more company should do business like they do.

The team here at Key Auto Mall makes it really easy to complete business. I've scheduled…read moremaintenance for my Mazda twice now since owning it and each time it's been easy to schedule an appointment. Upon arrival I've been promptly greeted and given a fair estimate for the services being conducted. They've also kept me updated on the process throughout and I leave with a through multi point inspection. I'd highly recommend them and will continue using the service department.

Everything. they sell you used cars that fall apart. I bought a used jeep it new the engine on…read morethe way home. They put us in another used jeep. It's been in the shop 9-10 times haven't had it a year yet. Im convinced they are not doing the inspection before they sell a used car

This was probably my best experience in car-buying by far. I just bought this from Ty…read more http://www.4thaveautosales.com/2011_Honda_Pilot_Moline_IL_12050561.veh I drove a long way (2 1/2 hours) because of what I saw and read about this small dealership and they did not disappoint. Thank you Ty, Paul and Paul's brother, who's name escapes me right now. Blessing in your business and personal lives.

I had the upmost phenomenal experience when buying my son's first car. Mr. Brandon Ellis from Sales…read more& Mr. Lou Stella the Finance Director really went above and beyond to ensure we made the right decision. Both of them were professional, friendly, and detailed. As a result, they made us comfortable during the process. Left the dealership 100% satisfied and a great deal on a Cadillac CTS for my son. Thanks for the wonderful experience! Most definitely recommend them.

Background : I have a 2012 Cadillac CTS with 109k miles on it. It was originally bought new in…read moreNashville. Story: I brought in my Cadillac to get a leak looked at after firestone noted a oil leak on my car during an oil filter change. I scheduled a time and got Mclaughlin Cadillac to do the assessment of where my oil leak is coming from. Mclaughlin Cadillac diagnosed it as coming from my steering gear, oil pan and the oil filter adapter housing. Their team recommended that I repair the oil filter adapter housing and monitor the other leaks. I scheduled the repair based on their recommendation. They completed the repair and I got my car back. It cost approximately 900 USD with the initial assesssment. Upon the first initial return, I noted that the leaking was much worse than when I had originally given it to them. They agreed to have me bring the car back in and assess the problem and see what was causing it. McLaughlin Cadillac scheduled me to bring my car back on 7 MAR 24. Mclaughlin Cadillac had my car from 7 MAR 24 to 27 MAR 24. I was told they identified a manufacturing defect with one of the gaskets, they replaced it and gave it back to me. They said they drove the car and ran it idled for 45 minutes and said there was no leak. Upon returning home on 27 MAR, I checked to see if there was a leak. Yes, there was still a leak. I called McLaughlin and brought it back to them the very next day. They put my car up on the rack and said the leak was now coming from my front cover, steering gear, oil pan, rear main, different cooler lines and possibly a valve cover. It's odd that there was now a leak from many different locations not originally identified when they put dye in the engine to see where the leaks were coming from. I asked for a quote for all of this and when they could get me in for repair. They said best case was mid to end of April. Upon coming back with the list of issues, I was told that the manager of Mclaughlin Cadillac would be declining to do the work on the car because my 2012 is "too old" and "things would keep breaking" and that Cadillac recently released a new policy that prevented them from doing large jobs on Cadillacs older than 2017. This is highly unusual and fairly suspect, it doesn't appear they know what the root cause of the leaks are in the first place. It also speaks poorly to the cadillac brand as when services are most necessary, cadillac will stop working on your car entirely based on their "new" policy. The repair that originally took one day, the second go around took them 3 or so weeks and now they won't even touch the vehicle leading me to believe they caused more issues they now don't want to fix. Steer clear of Mclaughlin, questionable business practices, ultra slow service - which seems low quality. You will likely have issues with whatever service you recieve from them. Additional Information: The owner has previously replied to this review in other venues stating that we "mutually agreed" that I would seek repairs elsewhere. This is untrue, as I was never given the option despite my willingness to pay for the "identified" repairs. Their manager, according to Sam at their dealership, said they would not service my Cadillac.