We had a pretty decent experience. I knew which car I wanted, a 2022 Forester. I knew the price listed on the internet was "fair", so I pretty much showed up to buy it. I asked for $1000 off and they excepted (after a test drive). They stayed 45 mins past closing to get the deal done. I really appreciate that. But OMG, they sold my loan to 5/3 ("Fifth Third" bank). Terrible bank customer service. Rate seemed high to me -- 7.1%. I know, should have shown up with my own financing. They send me a letter to "set up my on-line account" so I can make loan payments. Can't create an account. Call the phone number the web site says to create an account. They tell me they need to create a "card" to create an account. I said I don't need a "credit card," I just need a login to my account. They argue that I need a "card." WTF is a "card?" After being on a call with the first person for 25 mins, they transfer me to an "on-line account specialist / supervisor" to create my account. They then off-loaded me to some automated "create your account on the phone system" that created a "credit card" with "pin" for me. Ughh. Seriously, if McLaughlin Subaru wants to finance you thru 5/3 Bank, you should consider just running from the building screaming at the top of your lungs. read more

I brought my 2024 Subaru Crosstrek into the service dept for an oil change, tire rotation, and cabin air filter. They performed a courtesy car wash and i got it back and it looked like it had been dried with a dirty towel, scratched all over the car mainly the front end, i contacted them about the damage and they told me to return and they would repair the damage. When i returned they took the car in to be buffed and caused SO MUCH more damage. They didnt tape off any trim pieces or even clean the vehicle prior to buffing the car. They ground bug splatter and road debris like road tar into the paint and popped off bits of paint and clear coat. When i contacted and brought it to their body shop for an estimate their body shop manager fraudulently created an estimate and used images of a different vehicle in the report in order to deny responsibility for their negligence. read more

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The professional service and respectful communication from everyone involved in the process. Was treated like "royalty".

Worse Customer Service I've ever had at a dealership. Kimberly Hicks is awful!! Rude and unprofessional as can be!! Save your time and money, and go to a different dealership!! Unreal how they lack any customer service at all!!! read more

Here's the saga....I live out of state but grew up in the QCs and our family has purchased several cars from McLaughlin Motors. So while in town the first week in March, I purchased a 2023 Subaru Outback. Along with the car I purchased several (11) add-on/upgrade parts. I was not in a rush for them as I would not be bringing the car to Colorado until sometime later in thee we Spring or early Summer. But here is where my car buying is experience went South.... In late April, mind you, EIGHT WEEKS after my purchase, I had not heard ANYTHING from McLaughlin Motors.... no calls, no emails, no letters. I phone them only to find that my salesman was now working in the service department. When I spoke with him, he said he was busy and would have to have someone else help me. I then reached out to the Subaru sales manager Josh. I was informed simply that the parts were on backorder. I had to ask him to pls check on when I might be able to expect them. He later said they did not know. His only suggestion was that they would refund me the money and I could order them once I had the car in Colorado and have them installed. When asked, he said installation labor charges were included in he price of the items. That turns out to be false. I would be incurring additional costs at another dealership. After no follow up from Josh, I contacted the Subaru Customer Advocate line and requested their intervention in the matter. I asked them to impress upon Josh to call me to have HIM arrange with my dealership in CO to order the parts and pay for any additional labor charges incurred. His response to the National Subaru Advocate was 'I could call him'. After spending over $42K on a car, that is not the "Customer Service" on should expect nor receive! After 2 generations of our family purchasing nearly a dozen cars from McLaughlin, this is the last purchase for us and if I can will impress upon my many friends and acquaintances not to deal with them either! BTW... without ANY further conversation with McLaughlin or Josh, I only just today received a check in the mail for the remaining unfulfilled order! AND....it's about $300 short!! Not Happy, will no longer recommend anyone to McLaughlin! read more

The men in the sales department and service department act as though they have no desire or ability to speak with women with any level of respect. read more

We went to test drive a used Subaru. Brandon helped us with it. It was a nice clean car and Brandon was great about answering questions we had. The whole sales process was the smoothed I've ever been through and I've worked in sales and finance in the car business in the past for decades. There have been a couple hiccups with the vehicle but the minute I called, the Used Car manager called me right back and got things handled. read more

McLaughlin Subaru - They had a lot of great photos online showing exactly what my vehicle looked like when we went and test drove it. - Car Dealers Near Me - Moline, Illinois

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This location gave me faith in Subaru after some incredibly frustrating encounters with other locations across the US. 3 other locations couldn't diagnose a problem with a tire I'd been dealing with for nearly 3 years. Instead of pawning me off like past dealerships, they figured it out and fixed the problem for me! Everyone was very friendly, checking in regularly to give updates. Though I spent several hours here, it felt comfortable and as close to "home" as possible. Cozy couches in the waiting room, a snack bar with cookies, pastries, and delicious noms to cut off the hunger. A drink area with little bottles of water, canned soda/pop, and some sort of coffee machine that is WAY too fancy for me. Fresh fruits. Enough to put a smile on your face. The bathrooms were very clean (though I can only speak on the woman's portion.) The waiting area had a TV, several couches, a computer and extra desk space for those needing to get their internet or work on, a gaming area (either Xbox or PlayStation?) and a kids section. I'm glad I stumbled upon this location, now I need excuses to go back there! I'd recommend to any Subaru lover. read more

I was driving around the lot multiple times today. There was even three times I got out for a closer look. Salesmen were not willing help me. That is a good indicator my money isn't wanted. read more

I'm extremely disappointed with McLaughlin Subaru and Subaru in general. I'm still hoping for a positive outcome (in which case, I'll update this review), but I feel like I'm being blown off at this point. My wife and I stretched the budget in order to purchase a "certified" used Subaru Outback. We put a lot of trust in the Subaru name and the certified status which, in retrospect, was a mistake. We purchased the vehicle in September 2013 and the salesman was Scott (I believe he works mostly on the Cadillac side). The car we were sold has had several problems almost immediately upon purchasing. I'm having issues with the exhaust, engine, electrical, steering, and air bags. I'm trying to figure out how this car was considered certified and what that should entail. I believe the issues we've experienced are something that they definitely knew about before selling the car and chose to take advantage of us. It's even more disappointing because we purchased the car with safety and reliability being our most important factors due to having a baby on the way. It's sad that they'd sell this vehicle to us knowing they'd put a family in danger. read more

My 2015 Subaru Forester was scheduled for a 15,000 mile dealer service at McLaughlin's on Thursday @ 3:00 pm, appointment made on Wednesday morning. On Thursday at 8:35 am I received a voicemail from a customer service rep from the service department that they needed to cancel & reschedule my service appointment due to "staffing issues" and being over booked. After calling back the rep requested rescheduling a week later, to which I declined, I'd already lost a day of work planning to have the vehicle serviced Thursday. On top of having a planned trip to St. Louis on Friday (thus getting the dealer recommended service completed before putting the miles on the car). When I pressed the rep about the complete lack of regard I was met with the response,"you should have called sooner to schedule". At this point I let them know how unprofessional they were, and what an inconvenience they had created after scheduling service they could not honor on time. The rep was rude, insistent on a reschedule, informed me I'd be waiting a long time if I still wanted it done Thursday and would have no guarantee of the work getting done that day. She then remarked that I wasn't the only customer that was being bumped, and that the whole afternoon's appointments had been called to cancel/reschedule. As if it was some sort of conciliation. I'm glad I didn't plan two weeks, or a month out, to only be cancelled and rescheduled. As mentioned, I declined an appointment reschedule and promptly called the service manager Michelle to let her know that I wouldn't be getting my new Subaru serviced at their establishment in the future and how disappointed and inconvenienced I felt. I also let her know I'd post a review online, and I'd be calling Subaru of America to let them know that this dealership can't keep up with demand for their services, or that they simply can't schedule appropriately. Within 30 mins I got an automated service appointment reminder from the dealership for 3:00pm! I thought you called to cancel/reschedule!?!? Seriously? To their credit, Michelle (Service Manager) promptly called back within 45 minutes of receiving my voicemail. She was very apologetic and wanted to try to make things right. She informed me that they will be opening up an express lane for Subaru customers for regular service intervals that won't require an appointment within the next week and that she hoped we'd give them another try in the future. She understood that it was a ridiculous situation to be in and informed me that hey are having trouble getting quality staff to service their vehicles at the moment and they were going to be making changes, most notably the express lane service. While I hope this service department gets their act together to serve the numerous customers in the quad city area that love their Subarus, and want to keep them running for a long time, I won't be returning for service. I made a phone call to the original dealership we ordered the car from, Grand Subaru in Bensonville IL, and service was scheduled that day at 2:00 pm. Yes, we had to drive an extra hour east from our place to get the service completed, but it's being done as I write this review, without issue, or headache, and honored on time. Think twice, at least at this time, about having your car serviced at McLaughlin Subaru. It's a shame, it's the only service department in the Quad City area, but sometimes it's better to stick with the Subaru Service leaders in the Chicagoland area at Grand Subaru. Moral of the story .... Don't schedule service that you can't honor on time. Appointments aren't moving goalposts. read more

I thought it was pretty pathetic when I went in there to test drive a vehicle and the salesperson I wish I knew his name told me they wanted to keep the miles low oh you want to give the miles low on a car that I was actually interested in buying that's a horrible bad sales pitch it was for a Subaru brand new like the RX whatever I don't know the fancy looking one and it was a bright red one read more

Bought a new car last month from McLaughlin. I am very frustrated with the girl that answers the phone for service. She was very rude to me tonight and hung up on me. I have dealt with McLaughlin for years. Very frustrated with impolite girl on the phone. read more

April 15th, 2018 Hi Folks, I am writing this review in hopes that no one else ends up being pushed or bullied in the same way as I was, Saturday April 7th, 2018. I thought I would be talking to one man, we were there by 9:30 am, I thought plenty of time to ask questions and go through all info. Wow, before I know it Dan, a sales person in his 40's, first asked what my bank said. I then shared our bank told me no more than 18 maximum with all the givens, to pay for this car. Dan said no way 19. I told him no, then I made a joke, how about, 17,999. Still need to be 18 or under. From here on out, it was a blur to me. I was prodded through, and before I knew it, I was asked for a personal check. I told Joe how can I write this check without having the cash in the bank? I was having such a hard time making a decision. Do I get this car? I so need it for work! But Dan is not hearing what I am saying, it may have been a mind game to him, but I did not appreciate it. I was not there for disrespect and games. I know there is some wiggle room, but Dan is refusing to budge. Also Dan had 2 to 3 other families he started working with. Dan spent maybe 5 minutes with me. *Personally, I wish I would have thought of going to Jeff's Car Corner. They listen to what you say there and understand, that is the bank gives out a price for a car. They do not play games. That is what it is, for that person. Dan was so divided, I asked him 3 times if you would help with finishing up my car stuff and I had questions. Other men came to help. He was too busy with other folks. I was so discouraged. I believe Dan was so caught up in getting commissions that he forgot that his clients who bought cars, are where his commission comes from. And should it not be a Win Win for everyone? Caring? Integrity, and so on? I get a good car I can afford and they get a commission. This story does not end here, because of Dan's pushy decision, I ended up with more problems and issues, starting with my bank telling me I will need to go get my Honda, they will not do the loan, too high. Blood pressure started to climb, my anxiety started up as well, I felt so sick I thought I would through up or black out. I missed work that day!! Then, the stress from all of this, the following day I had 2 major dizzy spells, went to the doctor my blood pressure was 160 over 102, that is too high and it had been good till this situation. The doc gave me a low dose of anxiety meds. I am having to miss two more days of work because of all of this!! Not cool. When are people really going to care, that there is enough for everyone, without doing what happened in this situation. This was a Win lose situation, very sad. Thank you Sabrina Marie Waters read more

I picked out a 2011 Subaru Legacy from online ads and drove from Iowa City to Moline to get it in Jan 2017. For the most part, the purchase was painless. Two things though really got to me. First, when they transferred my license plates from my trade in, they didn't attached the front license plate. The car I got didn't have a front license plate bracket. "Here is your extra license plate." As far as I know, Iowa and Illinois both require a front license plate. After two months of waiting for the dealer to send me a front license plate bracket, I gave up and just ordered one from online for $25; cheaper than the inevitable ticket. The second thing that really irritated me is that they never reminded me to get my new car added to my auto insurance. Along with transferring the title and the plates, I assumed that the dealer took car of it. Last time I bought a car, the dealership made sure to go through all those obvious checklist items. I drove around for about a week uninsured before figuring it out. All in all, while I can't really recommend McLaughlin Subaru to others, I wouldn't tell people to stay away either. I went there to get a particular car, not because of the dealership. read more

High pressure sales constantly trying to up-sale. No focus on the customer. Just sell.... sell... sell! Never got anything I was a buyer but not there went to not only did they push me away from Cadillac. I went to the Lincoln dealers ship. Was treated right. Btw I went there because I heard and endorsement from a local retired radio host.... am 1420 he should be ashamed to peddle crap... read more

A while back I bought a 4-year-old fairly expensive Silhouette van from McLaughlin. Two weeks after I bought it, I was driving down the highway to GA in the middle of the winter right before Christmas time & a tire blew out. There were no nails in the tire & I did not hit a bad bump or pothole, but I was told by tire store that the tire blew out on its own because the tire was so worn out. The tire store suggested I replace all the tires as they were all in bad shape & I was on my way to GA, a 20ish hour drive from Moline IL. So, I replaced all the tires & eventually the tire rods & the AC was not all that great either. I paid ALOT of money for the piece of junk & luckily, I did not get myself killed when the tire blew out on me. I just had a couple of guys look at the van for me who really did not know much more about cars than me & that was one of my mistakes. Also, since the van was only 4-years old I thought it would be fine, so I highly recommend others to pay a certified garage to look at all used vehicles no matter how young or old they are before you buy them - that is the lesson I learned in this experience with McLaughlin. So based on how uncaring they were about sending me off with tires so bad I could have gotten myself killed I would never return to that dealership. I swore I would never return to McLaughlin & I haven't. The van sat in the lot 6 months before I bought it so I should have known better. I think it was $11K + 11% interest rate so I paid it off in a year due to the high interest rate. Used cars have higher interest rates. Guess other smarter people passed on it. Also, I bought the extended warranty & every time I called about a problem, they said the warranty did not cover it. So, the warranty only covered things that would never break so I then decided to cancel the $1K or more extended warranty & only got $800 back prorated amount. Just got out of college too & did not need to be buying an overpriced lemon. They had on the sticker the van had a 98 point inspection, but I guess they inspected it but did not fix anything or list it on the defective list before I bought it. Eventually I ended up trading it in when Obama offered the $5K back on a more gas friendly vehicle so I took that piece of junk in & bought a Toyota Corolla. As a side note, when I was looking for a replacement for the van, I did try a Ford Fusion & low & behold the salesman who sold that money pit van offered to help me at the Ford dealership & I said no way but decided the Corolla was the best bang for the buck. I loved my Toyota. Since that experience, I have now stuck with Toyotas & Hondas. I think they are the best cars made today. I just saw a review for McLaughlin & it just bought up some bad memories. To be honest if I was a car salesman, I would choose to sell new cars so I could sleep at night. read more

Great service, great people. Highly recommend working with this dealership. You can be comfortable knowing that you'll be treated with respect. read more

Stay away from this dealership! Don't be fooled by their we are family owned and will take better care of you saying! I bought a used car from them and should of known when tire was low and they put slime in it that I was going to have issues. Sure enough found out rims are bad and cost me $1200 for new rims and tires. I will never go back! read more

For their service I should say "no stars" at all. My 2008 Subaru Forester has been serviced by them for the last 2 years and a half, first time I drove from Moline to Galesburg without coolant. A year later I had to change the radiator. My head gaskets failed and they changed in 2015, Subaru of America paid for it, for the last 2 years, I have drove a car with a cracked head gaskets spraying oil everywhere to a point that my car almost got on fire without knowing it. There was black oil all over the motor and smoking coming under the hood. Last time I made a complaint of smoking coming under the hood after an oil change "they told me it was just an oil spill". Then to finish killing my Subaru, my last oil change, they left the drain oil plug loose. I park on a gravel driveway and I did not notice more of the oil leak besides the head gaskets . When I bought the car to another dealership in town I found out the cracked head gaskets, the drain plug loose and the most surprising was "you have oil sprayed everywhere in your motor up and under . It will be impossible for a mechanic not noticed that. Who has been servicing you? I won't bring there again, maybe bring to another Dealership in Peoria , but no Moline. I had no words when I heard that! I always trusted Subaru Services in the East Coast, that is when I moved to the Midwest I thought here will be the same, I even brought my car on a trailer to avoid driving over 3,000 miles when I moved. Well I was wrong! They killed my 2008 Subaru Forester. Hope you are not lucky to get the same service that I did that destroyed my car. read more

Terrible customer service in service. Purchased our first Subaru from McLaughlin Subaru, sales experience was fantastic. Just had our first run in with service and it was terrible, service manager has 0 customer service skills. Set up a service appointment gave detailed information about the issues, assured by the dealership it would be taken care of same day (live two hours away). Arrive at dealer do not keep parts in stock had to order, several days to get them. Sent over to body shop with no explanation as to why. Had my husband call spoke with John Tracy, explained there was a hole in the roof that needed to be repaired by the body shop before they could install the antenna. There was no hole in the roof, there was a dent in the roof that left a gap between the new roof and the antenna. After several minutes we arrived at this his response was hole gap whatever man same thing. Not the same thing if I don't understand what the heck you are talking about and why my car is now in your body shop. Needless to say even after calling ahead making an appointment explaining the situation we were left with out the vehicle being repaired and having to return again at a later date to maybe get taken care of. Not what I was expecting from Subaru, rude and unhelpful service folks. Will not be returning to this dealership after this warranty repair is done. read more

Never again will I have work done on our vehicle at this location. Unfortunately this is the only Subaru dealer / garage in the area so we didn't have much of a choice. It took 9 days to have wheel bearings replaced while everyday we saw our car hadn't moved when we drove by on the the way home. We heard techs lie about when our car was dropped off, we were lied to about when our car was going to be ready, and never once did the dealer offer to accomodate us. We happened to be lucky enough that we just acquired a motorcycle to travel to work each day. But 9 days without being able to go grocery shopping for more than one bag of goods at a time get frustrating fast. We were also lucky that the weather was sunny for those days too. Long story short: If you like being lied to, treated like your business with them doesn't matter, and taken for a ride (without your vehicle), then look no further than here. They will accommodate you perfectly it that's the service you want. read more

We went on a busy day (end of the month & a Friday) and the dealership had lost power earlier in the day so they were behind, not a problem. After being there for 3 1/2 to 4 hours, we went in to sign paperwork when the computer froze, annoying, but not something they could really control. We made an appointment to come back on the following Monday to finish paperwork. I asked that the dealership top off my gas tank as it is about an hour drive, one way, and I was coming back because of their technical difficulties. They refused my request which I feel was poor customer service. I like my Subaru, but was a little disappointed. read more

This is my 3rd time dealing with this dealership. The front staff seems to be nice but there is absolutely no protocol on the communication between the customer and the technician. Updates 9/14/2015. I have spent around 1k at this dealership aside from the (2k) which I spent on head gasket repairs so I'm at this point somewhat familiar with who does the work and who I deal with. Beth in the front is excellent and nice, however I seem to notice that there are discrepancies between what she says and what her actual technicians say. Beth holds the gate to get to the technician and unfortunately even though she is professional nice and diligent, talking to her is not the same as talking to the technicians. She makes things sound soo much better than what they are. Examples: I had done a headgasket repair here, the original headgasket from the non turbo engine (mine) is made of graphite but the gasket made for the turbo version is made of heavy duty stuff. I told the dealership about this difference in the gaskets and beth replied with "Another option would be to use Subaru turbo design head gaskets; we have been fairly successful with a number of customer in going this route." going off what beth said above, I agreed and went in to do the repairs. I requested to speak to the main technician to get a feel of how often this was done. When I met with the technician seemed very aloof. Did not say anything and had nothing reassuring to add. It gotten to the point where it was awkward silence. So I had to break it by saying "so I understand you did some turbo gaskets on non turbo engines before?" and his response was "ah? yeah!! well.. I had a buddy who did it and he said it worked well" well that's reassuring... Another example: on one of the diagnosis papers, "the technician found that there was a lateral wobble on the front right tire." when speaking to the technician who said that, the guy replied with "oh the lateral wobble? yeah one of my guys thought he heard wobble when it was on the lift. not sure" Tires(new) were forced balanced 3 times and nothing was found. the main problem if you ask me is the technicians working there. Their "maybes, ifs, i dont know, i believe" turn into "found detected" the assuring words on paper "something wrong was detected" then presuade you to replace parts that are "believed" to have something wrong with them. What takes the cake is the fact they miss OTHER WRONG THINGS that I PAID THEM TO CHECK FOR @ "99/hr" diagnostic check. After replacing my front axles per their recommendation (it was just the front right and they said you should replaced both because its good for your car, sure.) the cost was 1k for both front axles. after I installed them the front right tire starts grinding and squeaking. Bad caliper. Really mclaughling? you couldnt tell me I had a bad caliper and a worn out pad on the front left side which you took apart 3 days ago !?!?!? 300 to replace one side of rotors and pads (ridiculous pricing not even including the caliper!!!!@!@#$!@$@!) what did I do? I had them done somewhere else. BOTH SIDES for a total of 200. mclaughing was going to charge me 600 for something that I personally ended up paying 200 for. talk about price gauging. update:The front left axle leaked and they need to redo it at their cost. They rebalanced the tires and found one tire to be off by 5oz. Car still shimmys but not as much Price for wheel hub from mclaughling: 181 Price from rock auto: 23 (most expensive) Just putting the facts here is all. read more