I recently purchased a jeep wrangler from Damon and have been very impressed with how Damon and…read morePaula handled the transaction. I think you'd be pleased as I was to buy a vehicle from them. It is obvious to see by the meticulous work that Damon and his crew does, they know and love their craft. I was an out-of-state purchaser and Damon and Paula were kind enough to deliver the vehicle to me in my home state when it was complete. If you're looking for a really nice jeep - take a look at Damon's Cars!

Took my 1 ton Silverado for routine service. Oil change, fuel filter and tire rotation. When I left…read moreI did a walk around but I did not notice a piece of plastic left on the dash. Contacted LizJ the service advisor with a photo asking what it was. It was the cover to the cabin air filter. So evidently removed as part of the multi-point check but didn't put it back on, even though the filter was not changed. I replaced the cover and noted my dissatisfaction. The response I got? "So sorry to hear that". ‍

So, I rarely write reviews but I could not buy a jeep from this dealership to save my life. I…read morespoke to a salesman on thursday night and informed him I was pre approved through USAA but wanted to see if they could beat their interest rate. It was close to 6 pm when they close so the salesman said he would get in touch with me the next day. I had a jeep picked out I like. I filled out another finance app on their website around 10 am in the morning. By 1300 I hadn't heard a word so I reached out to the salesman helping me. He was very nice. He said they beat USAA's interest rate but when he told me my monthly payment it was higher than what USAA's monthly payment was. I told him the math isn't mathing lol. He said he wasn't allowed to talk the finance piece with me so wasn't sure what the interest was. Fine. I asked him to have the finance email me the numbers. By 1600 I still had no email and hadn't heard back from my salesman. So, I reached out again. This time he finally had the finance manager call me who still hadn't figured out my interest rate as he politely told me if USAA was a comfortable payment for me I could just go with them. In the meantime between 1300 and 1600 I filled out another app on Bank of America's site and was approved in 3 mins with a much lower interest rate than what USAA would give. By 1700 one of the sales employees who text you throughout to make sure things are going well said they got me the monthly payment I want and could I come in on Sat to sign. I had already told this person and my sales rep that Sat wouldn't work as my wife and I had plans we couldn't change. I was trying to wrap up a sale Friday night. At this point they said they wouldn't hold the vehicle for me until Monday !!??? Are you kidding me !!! I was pre-approved before I even called on Thursday night !! And now after waiting all day for your dealership to do nothing for me quite frankly, I got my own financing, you won't hold a vehicle 2 days !!?? Lost my business quick. I've never had more trouble buying a vehicle in my life and I'm 57. lol I will never use this dealership again. And when I informed them they lost by business due to not holding the vehicle I basically got "oh well". Wow

Smart Volkswagen has great sales and service team. I have been working with them 8 years, and the…read morecustomer experience is very good.

Flew up from KC area to lease a GTI Autobahn Finance Manager advised they would complete all the…read moreregistrations and plating for me as was normal for a lease. 6 weeks went by nothing from dealership Contacted them advised they were running behind Next week received not the plates and registration as promised by the docs to take to the MO DMV. At the DMV advised that the docs were not complete . Called dealership sent copy of what was missing advised would be handled. As of today nothing resolved They did sent me another in transit tag but MO hwy patrol says invalid . So I have a car I cannot drive. Contacted VW credit they said it was the dealership's responsibility to license the vehicle. Advised them unless resolved by 2-1 I would cancel next lease payment (this under advise of legal council ). If dealership did not understand MO laws why would they lease a car I to that State.

First time I have ever been to this dealership and I have to say that I was literally blown away by…read morethe customer service. It was top notch all the way. There was no part of the entire experience that wasn't way above what I have had in the past. Our salesman Derek was a pleasure to work with and he really paid attention to detail. We came in on a Monday to look at the car, then when we came back 5 days later to actually pick it up he already had at his desk the cans of soda that we liked, and drank the last time we saw him. May seem like a little thing, but it is an indicator of the level of the attention to detail of customer service they showed. I felt like the deal we got couldn't have been too much better. We are completely satisfied with the new car, the deal we got, and the overall customer service.

We purchased a vehicle from this dealership for my elderly mother-in-law, who lives in Iowa. The…read morecar was bought and is staying in Iowa, but the dealership issued an "In Transit" title--typically used when a car is leaving the state. This has created major issues with registration, and when we reached out for clarification or assistance, the manager was incredibly rude, dismissive, and unwilling to help in any way. All we needed was guidance on how to correctly title the vehicle so we could register it properly, but the dealership refused to take responsibility or offer any customer service after the sale. It's unacceptable that a dealership can't or won't stand behind their paperwork--especially when it causes complications for the buyer. I strongly advise others to be cautious when purchasing a vehicle here, particularly if you need any follow-up support. Once the sale is made, don't expect professionalism or help.