Ohhhhh boy I don't even know where to begin.
I've been getting cars from these guys since like 2013.
In 2018 I bought a used '05 Toyota Sequoia in a hurry. Barely 2 years and only 16k miles later, I took it in for an alignment and some winter tires and they show me that the entire subframe is rusted out, with the steering gearbox separating from the subframe due to all the rust. The mechanic thought it was necessary to very firmly wiggle the pinion to demonstrate how bad it was, as if it wasn't obvious enough already, and as if that wouldn't make things even worse.
I get that it was partially was my fault for not checking the undercarriage before buying, but to not disclose that kind of existing damage to their customers, let alone a repeat customer? Damage that could lead to losing steering or the frame flat out snapping going down the highway? In less than two years? Disgusting.
But my stupidity doesn't end there! These perfect salesman suggested that I trade the vehicle in since insurance won't cover the cost! They would give me slightly more than the KBB average value of a not-totalled Sequoia!
So, a couple weeks later I went in to test drive some vehicles. I could only afford used, and Jon showed me some cars in my price range, specifically a Chevy Sonic. Which I specifically told him multiple times that I am not at all interested in. Anyway, Doormat Personality me obliged to let him put me in a Sonic that I insisted I did not want to test drive. Before hopping in, he disclosed that they hadn't quite gotten around to detailing it, so it's not super clean.
Lo and BEHOLD -- tampons, opened menstrual pads (no way was I checking if they were used), food, miscellaneous trash galore! Smelled like straight up vomit! They even left the previous owners registration in the glovebox so I or any old creep could mail her a letter :)
Needless to say, I did not buy the Sonic.
Since no one else would offer me what they offered for the POS they sold me before, I went and bought a used Hyundai Veloster from them a few weeks later, just before Christmas. Test drove and had it inspected by an independent shop, who found a bad tie rod, and a weird ticking sound coming from the engine (not the feul injectors) that neither they nor Mills could diagnose. I bought a great warranty, so I figured I'd just take it to a Hyundai dealer at some point.
I understand that with the holidays just around the corner, they were horrendously busy. That was clear without them repeating it to me multiple times. So when they told me they'd have to hold onto it over the holiday weekend to replace the tie rod for free, oil change and "inspect" it, I said fine.
The next day I got a bunch of automated service-related texts that made it sound like they were done working on my car? Called to verify, and they said they didn't know why I got those texts and to wait until Monday. I will reiterate that I called to verify whether my car was ready, not to demand to know why it wasn't. A few hours later I got a call saying that it was ready to pick up??
Upon pick-up the salesman was as charming as ever, lest he miss out on future commissions. He never mentioned anything about the inspection, just that I was good to go, hurry hurry subtext, etc. I drove it a whole 6.5 miles to an AutoZone to pick up some air fresheners to kill the mildewy detailer's vacuum smell, and my engine is smoking. Guys comes out, flips the valve cover off to reveal pools of smoking oil all over my engine. The Mills techs made a huge mess and didn't even bother to clean it up, sure ok. Checked the dipstick and it's overfilled by /two inches/. And now, only a couple weeks later, I'm out of coolant. Interesting how that didn't turn up on the "inspection" they never breathed a word to me about.
Never. Again.
I give businesses the benefit of the doubt. I know what the service industry is like. But there is absolutely NO f****** excuse for any of this.
They sold me a rust box that totalled itself in less than two years. I told them I couldn't afford much, and made it pretty obvious that I was in this situation because of them, so they deliberately insulted me by negging me into an absolutely disgusting vehicle that I explicitly stated that I did not want. And since I really felt like I didn't have much of a choice, I went and spent more money on them. So they go and try to sabotage my vehicle. 9 years of business. Truly incredible s***.
If you have even a shred of self-respect, dignity, or brain cells, go somewhere else. Anywhere. Else. read more