We had a pretty decent experience. I knew which car I wanted, a 2022 Forester. I knew the price…read morelisted on the internet was "fair", so I pretty much showed up to buy it. I asked for $1000 off and they excepted (after a test drive). They stayed 45 mins past closing to get the deal done. I really appreciate that. But OMG, they sold my loan to 5/3 ("Fifth Third" bank). Terrible bank customer service. Rate seemed high to me -- 7.1%. I know, should have shown up with my own financing. They send me a letter to "set up my on-line account" so I can make loan payments. Can't create an account. Call the phone number the web site says to create an account. They tell me they need to create a "card" to create an account. I said I don't need a "credit card," I just need a login to my account. They argue that I need a "card." WTF is a "card?" After being on a call with the first person for 25 mins, they transfer me to an "on-line account specialist / supervisor" to create my account. They then off-loaded me to some automated "create your account on the phone system" that created a "credit card" with "pin" for me. Ughh. Seriously, if McLaughlin Subaru wants to finance you thru 5/3 Bank, you should consider just running from the building screaming at the top of your lungs.

I brought my 2024 Subaru Crosstrek into the service dept for an oil change, tire rotation, and…read morecabin air filter. They performed a courtesy car wash and i got it back and it looked like it had been dried with a dirty towel, scratched all over the car mainly the front end, i contacted them about the damage and they told me to return and they would repair the damage. When i returned they took the car in to be buffed and caused SO MUCH more damage. They didnt tape off any trim pieces or even clean the vehicle prior to buffing the car. They ground bug splatter and road debris like road tar into the paint and popped off bits of paint and clear coat. When i contacted and brought it to their body shop for an estimate their body shop manager fraudulently created an estimate and used images of a different vehicle in the report in order to deny responsibility for their negligence.

I bought a 2022 less then a year ago and have had alignment issues already not once but twice in…read morethe last three months. I just got my truck out of the shop and they did not stay true to the "warranty" on the vehicle. Was forced to pay for a 200 dollar alignment before they would give me my keys, because they apparently didn't do the alignment correctly the first time. I recommend litteraly any other shop.

Today, Columbus Day. I drive to Moline 55 minutes on my day off to look at and drive an Explorer…read more They had a big selection. It's a little cold, breezy and misting when I pulled in but I started looking, NO ONE, NOT ONE SALES PERSON came out to ask me if I needed help. I was there 35 minutes walking up and down the row of Explorers, looking at each one, looked at the backs and fronts, inside through the windows. Shut the car off I was driving. One guy peeked over at me like a gopher from the sales floor and poof he was gone back inside the warm dry showroom. These guys are not wanting to sell a vehicle...at all. I went to Kunes and was treated amazing, someone there right away and I got to drive a beautiful Explorer. Your loss fair weather Sexton.

Every. Time. I. Get. An. Oil. Change. The car wash is not…read moreoperating. I've bought 3 cars when it was Courtesy Nissan. Car wash was included . Now, the new owner, the car wash is not working. Really, just trying to cut corners ??!!

The team here at Key Auto Mall makes it really easy to complete business. I've scheduled…read moremaintenance for my Mazda twice now since owning it and each time it's been easy to schedule an appointment. Upon arrival I've been promptly greeted and given a fair estimate for the services being conducted. They've also kept me updated on the process throughout and I leave with a through multi point inspection. I'd highly recommend them and will continue using the service department.

Everything. they sell you used cars that fall apart. I bought a used jeep it new the engine on…read morethe way home. They put us in another used jeep. It's been in the shop 9-10 times haven't had it a year yet. Im convinced they are not doing the inspection before they sell a used car

I placed a deposit over 3yrs ago with this Eriksen Chevy in Milan IL for a ZR1 allocation…read moreI have all the paperwork showing I'm 1st on the list Finally got a call from my salesman, telling me I need to put in all my selections because my number came up Gave him all my selections. I asked when the car will be ready, he said more than likely 6 to 8 weeks Next thing you know their GM Tom Pospisil sells it to somebody else. He even skipped the person 2nd, 3rd ,4th ...etc in line and sold it to somebody who wasn't even on the list They basically called me and said sorry we sold it to somebody else I asked how can this happen and was told by my salesmen and sales manager that "We don't know none of us know except TOM POSPISIL Hmm? Awfully suspicion Hmm? Tommy?? "To bad so sad Ken" The guy that got it must've dropped some serious money to steal my spot. How much did you pocket on your side hustle ... baby...?? You get some serious dough ?? We bought three cars from them, and they used to be honest The salesman I was dealing with called me n was furious with the GM Tom. He told me he was going to quit n would write me a letter telling how Tom threw him under the bus. Pretty sure you didn't pick that up during your time with the seminary When I spoke to Tom the GM he blamed the salesman. So, this Tom Posilil did indeed thru his own salesman under the bus. You're a "great guy Tommy " I've been waiting for over 3 yrs for my dream car and Tom cheated me of my dream car I was promised the Corvette at MSRP. Tom and I'm 200 % sure flipped my spot for a huge $$$ I spoke to Tom and 2nd time, and he was like "Ken I'm honest I was with the seminary" .... Well that explains a lot of Ok great Tom well that makes you honest!!? My apologies Seminarian Tommy My Zr1 was not ordained wonder if my Zr1 can ever become ordained Deacon Z and Deacon Tommy .... Hmm? has a nice ring to it I will be filing a complaint with Chevy for this unethical behavior. If anyone else has had issues with Eriksen Chevy in Milan IL or Tom Posilil reach out to me. I want to pursue this as far as I can. If you were cheated by them, I'm happy to cover legal fees (depending on how you were affected. My attorneys at their discretion can determine if your situation warrants our help) Our goal to bring awareness of some of these shady unethical dealerships and to protect the consumers. Just trying to keep them honest From the low review score seems like they have plenty of pissed off people This was my dream Car and This sad dealership took it away

Absolutely would NOT recommend Bob Eriksen service department to fix any car...after having car…read moreinspected to drive cross country car started leaking oil...had recommended work done, took trip...car still leaking oil...call to make appointment to reinspect, appointments are more than a week out...wait for 1.5hrs to have them send me home w/o reason for leak nor having it fixed...price for 'repair' 30 percent higher than original quote, and the original problem is still not fixed leading me to believe I payed for something unnecessarily...I will not be returning to Bob Eriksen for ANYTHING as they seem far too busy for the little person.

I just want to start off by saying Green is the best service center I have ever been to. Victor and…read moreBrook always go above and beyond to make sure everything goes smooth. Big thanks to the whole team at green for the wonderful service!!! If I could give 10 stars I would.

horrible service management is terrible makes you feel harassed when talking drove 7 hours to get…read moretreated like this is took 500 dollars on down payment and the pictures where not even close to the in person listed it is great condition and rust and dents and a messed up bumper.

I purchased my vehicle here with amazing staff. (Dispute the uncomfortableness of the staff that…read morekept staring at me) Came in today for my first oil change and the service department couldn't have been any more rude. The signage to even find where to take the vehicle was confusing. Not a single employee even said "hello" I got deep stares instead from every single male that I approached. This is not women friendly!!! I will never be back for an oil change.

We had the oil changed in our 2019 Ford Explorer at Kunes Ford and the next day my 16 year old…read more(with a permit) is driving on the highway and the undercar splash shield came undone and was bouncing and dragging down the road. My wife had to crawl under the vehicle and reattach it at a rest stop on I80. I sent a message through the Kunes website and my wife filled out a survey to let the Service Department know that their tech didn't fasten it correctly. NO ONE from their Service department reached out. We're very disappointed that they are unwilling to acknowledge their mistake or try to make it right. We also haven't inspected the splash shield to see if it broke or was damaged from it repeatedly bouncing on the interstate for several miles.

I bought a one year old used car for 18K from Piehl a few years back and went to trade it in…read moreelsewhere recently, only to find out I had been lied to about vehicle damage on the title. The vehicle sustained major unibody damage & when I asked if the vehicle had any issues, I was assured the title was clean. However, in reality, the dealer had bought the vehicle at an auction in another state to then transfered to Illinois so they would have a fresh title to sell it. Unfortunately autocheck showed the truth. Highly unethical dealer. I would suggest buying a used vehicle elsewhere, don t make the same mistake I did.