Exceptional and highly professional service! I will most definitely utilize them in the future.read more

This was an amazing company to work with. So communicative, honest, and quick. I need my drains…read moreunclogged and Tom from Preventative backflow came out and did a great job. Would definitely be using them again.

I have used this company many times and the quality of service and value seems to vary with each…read morejob. I knew of them from their beautiful showroom in downtown Northville. I first contacted them when Novi had a mandatory plumbing related regulation in effect and they seemed the most knowledgeable, available and at the best cost. The next time I called them, it took three visits and several workers to compete the tasks. While they did locate a replacement part that I needed, it all turned out to be much more expensive than I expected. Next, they came out for free to inquire about a question I had and caught a different issue in the process, which they took care of that day. So it seems a mixed bag with unknown outcomes, but they can usually come over quickly and get the job done.

I do not recommend Longs unless you know specifically what you want and are a builder/designer…read more They are not for consumers who want to upgrade a room. They are not friendly and frankly I felt they just wanted me out of the store. One example, I was given advice on a faucet from them and when it was determined it was not going to available for 3-4 months, I asked for something similar. The front desk person just sifted through a delta catalog to see what faucet was available, not one that fits our design preferences, etc. (Note: I was able to find the faucet at Lowes and delivered within 3 weeks). I get that they might not keep stock on hand but I should not be shuffled through each faucet in a catalog to give me what delta has in stock at that time. It was rude and I felt demeaned because this is now how I wanted to get my room designed. A second example was for the 2nd bathroom for a quote for shower doors (European style). In the initial quote, we got a quote for regular shower doors. When I figured out that this was for regular doors, I asked for a requote. So, I set up an appointment for them to come out a 2nd time. However, a few hours later, another person from the store left a message on my phone with a quote that was over double. Needless to say, they didn't even do the order correctly the first time, they were inconveniencing me with their person to come out again but then also giving me a quote without even getting the order right in the first place. It seemed to me their back office and front office don't even talk. It had nothing to do with the money but I lost complete trust that they even care to do a good, quality job. So, I cancelled the appointment and will not be calling them again. We want to fully support small business but not Longs after giving numerous chances. Who knows?

Brian and Scott, the owners of the Washtenaw county franchise, worked on my house in Ann Arbor. The…read morewere friendly, clean, efficient and fairly priced. I highly recommend them!

Claim to provide 24 hour service at last minute notice. Called on a Saturday with a frozen pipe…read morethat was leaking. Told "sorry, we have no one available until Monday" I then said politely " well I guess that means you aren't available 24 hours a day. " Receptionist argued with me that yes they were. I asked really? " I have an emergency and you can't get to me for 2 days. I would not call that 24 hour a day availability." She continued to argue with me. Called a local company that came immediately. Lesson learned.

The water heater was installed without a required drain pan beneath the unit and without a drain…read moreline to safely discharge water to the exterior in the event of a leak. These omissions expose my home to unnecessary risk of water damage and do not meet applicable plumbing code requirements. In addition, Elite Plumbing failed to obtain the required plumbing permit before performing the installation. As a homeowner, I relied on the company to perform the work in compliance with all applicable codes and permit requirements. I later learned that no permit had been obtained. After discovering these issues, I contacted the company and requested that they correct the deficiencies or provide a refund. I spoke with Ari, but my concerns were dismissed, and my request for a refund was refused. Despite giving the company the opportunity to resolve the matter, they have not done so. I hired Elite Plumbing with the expectation that the work would be completed professionally, safely, and in accordance with Michigan plumbing codes. Instead, I was left with an installation that failed to meet those standards and required additional time and expense to address.

Ari has developed a great company focused on customer service, communication and expertise. I had…read morewhat was a leak from the powder room and Ari himself came out within 30 minutes and root caused the issue. In addition, I received a quote to replace a valve on my ac system which was going to be quite expensive. This quote was extremely suspect and I asked elite to evaluate and the issue was not even related to the suggested fix quoted by the other company. Turns out Elite was correct and they fixed the problem. Company oversees with a lot of integrity and I highly recommend them.

Walt and his son Kyle are very good plumbers. Their service was prompt and thorough. They did a…read moregreat job replacing my water heater and did it for a fair price. I would recommend them to anyone looking for plumbing service in the Redford/Livonia area.

This plumber cannot keep one appointment. First, allegedly computer probelmes, then, the second…read moretime: No Show.

Daryl was awesome. Very skilled, efficient, and kind. We had a pretty tough/unique issue, as we…read morelive in a historic home and the pipes are over 100 years old! Daryl was able to quickly improvise to fix the problem. And the cost was very reasonable for what he did. I highly recommend McCarthy Plumbing, especially Daryl.

Terrible service, awful customer service. Had my main line…read moresnaked and within a few weeks it's backed up again. Plumbers came out and spent 10 minutes onsite (seemed really fast) and drain was fine when they left. Within 3-4 weeks it ran a little slower and slower. We are now 6 weeks out and I have sewage backing up in my basement. Warranty expired at 30 days. They want to charge me to do it again. I have my drain cleared once a year and have no issues in between. These guys won't stand behind their work after 44 days. I'll pay to have it done again, I just won't pay these guys. If you want it done right, don't use McCarthy Plumbing.

I have used Cumming's multiple times over the past few years. They have replaced many of the…read morevalves that were original to my 60-year-old house and did a great job. Both of the plumbers who did the work seemed knowledgeable and honest, telling me what needed and didn't need to get done at that time. They're not the cheapest, but I feel I can trust them, and that makes the higher price worth it.

Fixed when another company had come and gave an estimate that was outrageous, and had recommended…read morereplacement instead.

I really need to write this review because I am so relieved and happy with them…read more I had a small leak into my basement from toilet. I was quite nervous about repair cost and replacing this old toilet due to recent experience with a different plumbing company I will refer to as Thorns and Brooms. ( people listen do not ever use this excessively overpriced company!!) I called Burton feeling anxious.. Jordan showed up at my home quickly assessed leaky wax ring with no need for prior mentioned possible diagnostic charge. He was back the next morning with a nice new toilet ( because I wanted to replace the old one anyway which he agreed was a good decision). He brought an apprentice plumber he oversaw who did great work. They were in and out in about an hour. No mess nothing to clean up..everything clean like they'd never been here! I'm going to ad here that the cost for this was not much more than Thorns and Brooms recently charged me for replacing a bathtub spout which only needed to be changed because the shower diverter was old and not functioning well. And this company could not even get my slightly drippy bathroom bathroom Fawcett apart to fix the drip without replacing the entire fixture itself. They were going to charge me close to 2000$ to replace the tub downspout and the sink Fawcett. I know this is a long post but worth knowing...brand new Kohler toilet install with no hassle for $700

We have always had such great, professional and punctual service from Burton's. My childcare center…read moreis always in need of some kind of pluming issues. Justin Zemboy is usually the one who services us and he always does an AMAZING job. Bobbi Heinrick the secretary is always so pleasant on the phone. She schedules us as soon as possible knowing that we are a childcare center. She always goes above and beyond to make sure we are taken care of.