After we installed a new elevator, the elevator company recommended Reno Tahoe Window Cleaning…read more
The circular elevator walls were wrapped in blue protective tape which, upon removal, created static electricity that caused dust to stick to the panels between the elevator car and the exterior walls. Some areas were very high or had very narrow gaps between the elevator walls and the house walls. The job also required the elevator installer to be onsite to help move the elevator car for access.
Because we were preparing to put the house on the market, we had the home cleaned and staged, and photos/videos were scheduled for specific dates, which we clearly communicated to the cleaning company.
The service provider arrived, cleaned the majority of the shaft, and told us he would return and contact us after they figured out the best way to complete the remaining cleaning.
A few days after the photos and videos were taken, we received a $270 charge for 3 hours of work. No one contacted us, there was no follow-up, and the job was never completed -- just a bill.
Extremely disappointed. we had to hire someone else. If a job is outside your capabilities, it's better to be upfront about it rather than take on work you cannot complete. It would have been far better for them to tell us to find another provider, especially given the time-sensitive nature of preparing the house for listing.