If I could give a zero star rating I would. I took my iPhone in to get a new battery, the phone was fine but the battery was getting weak. $85 later I was out the door with my phone which was working. I went straight to my truck, drove straight back to work, went straight to my office and plugged the phone in to charge the new battery. By the way, it wasn't raining, there were no puddles on the ground, there was no water or drinks in my truck or at my desk, the phone was never exposed to anything liquid. After about 3 hours I came out of the building I was in, back to my office and woke the phone up, the screen had 3 green vertical lines through it and then went black. The phone was still working but the screen was dead. I took the phone back to Klamath Technology and they said they would look at it but the tech was out and wouldn't be back for 45 min. I left the phone with them and got a call about 1hr later; here's the good part, they stated that my phone was full of water. So, I went back in and was told that when the phone came in the first time for service, there were no water sensors tripped but now they all were tripped. From this point on, the customer service was horrible, for about 10 min I was told that I was lying and that the phone was fine when it left so it must be my fault. Read above if you need to know what and where my phone did/went in the 3ish hours it was in my possession. Never was any attempt made or offered to fix the problem.
Let me lay out a couple of possible scenarios and you decide for yourself what happened,
1. My phone magically sucked water, from the air, through the case seal, which BTW the CS rep said was intact, after coming nowhere near any actual moisture or,
2. My phone screen was damaged during repair and instead of owning it and offering a fix, "magic water" is sprinkled on the water sensors and the business has zero liability.....
After I suggested this as a possibility, the CS rep told me to get out and I said "well what am I supposed to do with this phone?" His answer was, "we can put a new screen in". I said, "didn't you say the phone had water all inside of it"? "Doesn't seem like the phone will work reliably any more". His answer, "oh no, just the screen doesn't work". Hmmmmm, seems like a weird statement from a phone that supposedly was full of water.
Bottom line, I highly recommend not going here for any services, I'm out the $85 for the battery, my phone is worthless as a trade in (which Verizon just said would be about $600) and I don't have a phone for the next couple of days. read more
