What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.

I want to give a huge shout-out to Bonnie at Big O Auto Repair…read more She took the time to clearly explain how these warranties actually work--something I wish had been done when I purchased my truck from Dodge Chrysler Jeep on 5th Avenue. Unfortunately, the warranty I was sold there can only be used through their service department, and dealing with them has been an absolute nightmare for even minor repairs. Bonnie stepped in and walked me through everything with patience and professionalism. Because of her, I'm now in the process of canceling that warranty and switching to one that allows me to use Big O exclusively. That peace of mind means everything to me. I've trusted shops like Big O Auto Repair before--my last truck lasted 20 years because I had honest, reliable mechanics who did the job right the first time, never cut corners, and stood behind their work. That kind of trust is hard to find. The team at Big O is exactly that--honest, knowledgeable, and genuinely committed to taking care of both you and your vehicle. I have full confidence that with their help, my current truck will go just as far. If you're looking for a place you can trust with your vehicle, this is it.

Had struts on my truck replaced a year ago and noticed they were wearing out again. Jeremiah,…read moreTank, Sam, Mike and the crew got my truck in quick and warrantied out the springs. I bring my cars here for recommended maintenance, they always do good work and great customer service.

I have taken several vehicles to these guys. Mike is honest and fair and will let you know all the…read moreoptions to make an informed decision. They really take the time to lay it all out and let you know what needs to be done now and what can wait. Their shop rate is less than most in town and they do great work. They are very responsive in person, via text, and over the phone. I love that they send me a detailed explanation of the estimate and I can review it all before approving repairs. Overall this is a great shop with a great philosophy.

Sales experience was good. The service department her is terrible. Whoever doesn't the QAQC…read moreinspection when vehicles are delivered from the manufacturer is not very thorough I bought a 2025 ram with the 6.7. the block heater power cable was nowhere to be found. After three trips into the service department. They finally hooked it up. That was long enough for me to notice my DEF tank gauge was not working or reading properly. Scheduled appointment. Dropped truck. Took them 48 hrs to diagnose. They told me the part was in order and I t would be a week. My RENTAL car from the service department was free for only 5 days. They wouldn't not extend it until my truck was fixed. Called another week later. Now they are saying my part is on back order and they don't know if the part is in its way yet. The first time I was in there another guy came in there and was mad his brand new muscle car blew an tranny. The last time I was in there a woman broke down in tears saying her car had been there for 6 months. She was there because she was told her car was fixed and ready to pick up. When she got there they couldn't start it. As we speak I'm sure my truck is sitting outside in the winter with my batteries going bad in the cold. Bottom line these people are garbage, their policies are garbage, and quite frankly, I wish the place would burn to the ground.

Dropped off my truck for a scheduled tire change, and it took them 6 hours. Guy at the front was…read morenice but didn't justify $165 for a 6 hour tire change on rims and tires that I provided. Huge bummer, should have done my research beforehand.

so impressed with Dom. He was very responsive, arrived when he said he would and fixed a brake…read moreissue with one of our vehicles. we will definitely use him again and highly recommend

I spoke with Dom a week ago to set up an appointment time and date (which was today about 2 hours…read moreago). I have 7 kids (I'm a foster parent), and I'm a full-time student. Between doing homework and tending to my kiddoes, I missed a text and a phone call from Dom because one of my kiddoes had my phone. Rather than showing up at our already agreed upon date, time, and location, Dom just moved on to his next appointment. About a quarter to 4, I realize what time it is and clearly i've not spoken to Dom so I got my phone and reach out to him. Rather than having any understanding he put the blame on me for the missed appointment. Saying I knew we had this appointment, I should have had my phone readily available so he could call prior to coming (this was not discussed when we originally agreed that he would be here today at 2pm). I just wasted a week where I could have scheduled with someone else. Dom's approach to this situation was ridiculous and I will not be reaching out to this guy for any future service needs. So many reviews say he was reliable, but in this case, he was flat out disrespectful and lacked any professionalism when I reached out. Update (same day as initial review): Just received a phone call (920 at night) from Dom, who questioned my review attempting to justify his actions of moving on to his next appointment because I did not immediately answer my phone at the appointed time. He mentioned I was a "jerk-wad" and fit the description for a "typical Yelper" because I foster 7 children and for writing my initial review. He also mentioned that assuming that someone will be at the time and place agreed upon was unrealistic in his line of work. His response to my initial review also provides false information as he texted me once at 204, and called at 210, contradicting his message of "I always call my customers at least an hour in advance". This follow-up phone call of his continues to prove my initial point of a complete lack of respect and extreme unprofessionalism, simply for leaving a 1-star review based solely on my own experience with him.

I went in looking to get my Radiator Flushed and Found out there were a few more issues with My Car…read moreas it needed a few Hoses to fix my issue and Although I did not have the Funds for the complete Fix they were able to Fix One Issue and I made another appointment for them to finish my Car but as Always they pulled thru and got it that Fixed. Now keep in mind they are very busy and so they may not be working on just 1 vehicle at a Time as I was there from 9am to almost 1pm. But they Do quality Work and their estimates are a nice value as it prepares you for the Just in case scenario if it's more or less. But I'd HIGHLY recommend them All your Service Needs.

Listed as no 1 in mobile tire repair on this site and google search. They do NOT do mobile tire…read morerepair.

My wife got a flat tire at around 8:45 PM and I needed to get it in quick as not having the second…read morevehicle the next day would cause some serious time conflicts. I called them up at 9:00 PM and they were happy to make the repair.

The Best In Anchorage ! I needed an alternator replaced in my truck , I towed my truck in at noon…read moreand my truck was ready by the end of the day and the final estimate was lower than initially quoted . Never in my life have I had work done this fast and efficient ! I won't take my vehicles any where else !

Very honest and reasonable about pricing! I got an oil change which I believe comes with a car…read morecheck up which is awesome. Gave me a heads up about my brake pads getting pretty low which was much appreciated. Quality company and owner. 10/10

The owner was very honest. What a great feeling bc lots of auto places are rip-offs. I will use…read moreHillside regularly!

Because our previous service had been so good, we went back for brakes. We had them done and a…read moreweek later we felt and vibration and heard a squeak in the brakes. Immediately my husband knew there was an issue with the rotors, so we took the car back. We asked for confirmation about our rotors and their status. They claimed they were fine. I should have pressed the issue, because now my rotors are damaged and I have to have they replaced and it's costing me a over a grand to my brakes and rotors redone after less than 10,000 miles later. We are VERY UNHAPPY with R&R. I can no longer recommend

We have been taking our vehicles to R & R for years for all needed work. Jobs are done on time, the…read morecost is reasonable and the crew is always pleasant and easy to work with.

Great customer service. Fair pricing. Very flexible. They are not open on Sunday like the google…read moresite says, but they helped me plug my tire on Sunday, when no one else is available. I came back on Monday and purchased four tires from them for a good price. They also sell vehicles. I will come back if needing more mechanical work!

I brought my truck to this place for a timing belt - water pump replacement and told them to use…read moreOEM parts. Fifteen months later the water pump went out. At that point I discovered it was not a OEM part. I called the office and was told tough luck. NEVER going back there again.

Best car repair for foreign cars. Always professional and knowledgeable. Very fair pricing. I've…read morebeen a customer for 6yrs and now my whole family takes their cars there. Chris Evans