TL;DR: Rose is incredible. Honest, patient, actually knows solar and is not just a salesperson. She…read morewill answer every single question you may have and follows up. Has a professional installation crew and executes flawlessly and everything stays on track. Incredible follow-up and will not try to upsell you like other installers. If you're looking to install solar, you should absolutely go with OneSun. Give Rose a call to at least get a consultation and I'm sure your interaction will immediately stand out from other installers.
Installing solar is something I kept putting off. When I found out that the tax credit would be going away at the end of 2025, I realized I couldn't put it off any longer. One of the reasons I kept waiting was how annoying solar reps were. Clearly just sales guys who didn't actually know anything about the equipment, technology, and process. I did a bit of research on local installers and OneSun came up a few times, all with nothing but great things to say and especially highlighted the installer's knowledge and patience. Before reaching out to OneSun, I informed myself as much as I could to the point that I knew what panels I wanted, size system, even what inverters I wanted installed.
My first phone call with Rose immediately proved that all of the positive feedback I had read was for a reason. She took the time to actually listen to the specifics of my project, what I was looking for, and what questions I still had based on my research. She took the time to answer every question and even went into the technical details that I was interested in. It was clear that she was extremely familiar with not just the logistics, but also exactly how a solar system works as well as the technical details of all of the components in a system. She had my business after that first meeting but of course I still did my due diligence and got a quote from one other local installer which also had similar reviews. Although the sales rep was very nice, it was clear that he was just a sales rep and only reinforced why OneSun was the installer to go with. OneSun's pricing happened to be better but even if the other installer would have come in at a cheaper quote, I would have still chosen OneSun for the install.
Rose started the permit process in July and made sure that everything stayed on track, especially since I wanted to make sure that the system be on before the end of the year in order to qualify for the tax credit. The timelines she provided were right on point and the install was scheduled for September. About a week before the install date, there was an unexpected problem. The panels that were originally planned for my install had gone completely out of stock. There had been some kind of manufacturing issue and those panel would not be coming back in stock for another couple of months which could push the project out to the following year. Rose let me know she could acquire slightly larger panels for the project and install it on schedule. I was about to ask what the additional cost for the larger panels would be, but before I was able to, she let me know that there would be no additional cost to me. I'm sure any other installer would have used the situation as leverage to add additional cost to the project. A testament to Rose's commitment to her customers.
On installation day, the crew was professional and efficient. They completed everything in one day and made sure to keep everything as clean and organized as possible. Towards the end of the install, I had noticed that they ran one of the grounding wires out from the attic and down the face of the house where I had planned on completing another project in the near future. I knew that the wire would need to be redirected if it was left there so I asked the foreman if he could run it through a different path. Initially he felt like it would not be possible given the layout. I reached out to Rose just to make sure and see if she possibly had another solution. About 10 minutes later the foreman showed me another possible option which was much better for what I needed. It may have seemed like a small thing, but that was another instance in which I believe any other installer would have dismissed my request as pickiness and told me there was nothing else they could do. Rose took the time to speak with her foreman and truly assessed the situation to come up with a solution that fit my needs. It took LADWP about 6 weeks to get my meter installed and for my system to be turned on, but it was still well before the end of the year (and yes, I just got my tax refund with that hefty solar tax credit).
It's rare to come across someone like Rose who is honest, patient, and who truly has her customer's best interest at heart. Combine that with impeccable execution and communication, and there is no one else I would recommend for a solar install project. In fact, my parents are considering a small project and I've already told them about Rose/OneSun.