We really enjoyed our 2 night stay here at Long Lake being a pet friendly hotel, with lake access…read morefrom our patio and exceptional customer service by Margo! Complimentary breakfast was simple with an assortment of packaged muffins, yogurt, fruit and coffee. On the other hand, the facilities itself are only okay with cleanliness being questionable in our suite. There were some stains on the carpet before we got there and the air condition is quite loud. The rooms were renovated and had a nice washroom and kitchen but is definitely dated. Unfortunately, we did not receive great service from one of the front desk staff members and this plus the facility cleanliness leads to 4 instead of 5 stars.

This is an old-style drive up motel located on a pretty lake north of Nanaimo. I was actually…read morepleasantly surprised by our room. The bed was comfortable and overlooked the lake. It had a decent sized fridge with a freezer in top which I appreciated because we had a cooler with re-freezable ice packs. It also had a microwave and a keurig coffee maker with creamer, etc. The included breakfast, however, was marginal to bad. Overcooked scrambled eggs, a toaster that didn't work very well and took forever to make any toast at all. A waffle maker that a guest told me not to use because it didn't work. The fruit was precut up and soaking in sugar syrup. Not tasty. Aside from the breakfast we enjoyed our stay and would return.

We stayed for 3 nights here and it was a pleasant experience. All the front desk staff were very…read morehelpful and friendly, and the lobby had coffee and iced cucumber water. There was a fitness centre and pool though we did not get a chance to use it. The room was clean and comfortable. There was a Keurig machine with free coffee cups as well as a fridge and microwave (very handy). Normally, there's breakfast included but for COVID reasons, we had a packed breakfast delivered at 5am daily with fruits, yogurt...etc. Overall, a very enjoyable stay.

My family chose this hotel based on its swimming pool and hot tub with water slide and found out…read morethat this is just part of the benefit of staying here. The staff is very helpful and they provided a list of great restaurants locally, we choose 1948 Kitchen and Bar and highly recommend it, check my review over there. The rooms here are nice and well cared for and clean. The included breakfast was great and the scrambled eggs were better than expected. The location is walking distance to both a gas station/convenience store as well as a nice liquor store. We brought our dog and there's great grass and trail up on the rail road tracks for a nice walk. Can recommend if you find yourself in Nanaimo!

It has a relaxed, friendly atmosphere and is a great place to slow down and enjoy the area. Between…read morethe waterfront views, comfortable room, convenient location, and genuinely kind staff, we had a very pleasant stay and would definitely recommend it

The location is wonderful. The service is pretty weird…read more The guy at the front desk played loud weird music to the point where it was difficult to carry on a conversation. The appliances are dated. Fridge freezes your drinks. Old electric stove. If location is consideration, it's great spot. If service is important, I'd go to a more mainstream spot.

This hotel was very clean and modern. The staff was super friendly. We had a large deck with lounge…read morechairs off of our room, which overlooked the harbour and it was so relaxing. The only downside was when we went to make coffee in our room, all that was there was flavoured coffee, which we aren't into. Otherwise everything else was perfect. I would definitely want to stay here again.

On the occasion of our Dad's 90th birthday celebration, Kelly, Maggie and the stellar team at the…read moreHarbour House really went above and beyond to make sure our family and friends had the ideal venue, fabulous food and amazing cake to mark this special day:-) Kudos and thank you Team Harbour House! -Ian & Lindsay Tarasoff

We made a plan to be here 4 nights on Salt island and started off with a marvelous dinner in the…read moremanor house. With a fantastic view into the harbor we knew the evening would be great. And the staff and food prep did not disappoint! Started out with lobster bisque (with a good amount of lobster) and a dozen snails (chef slipped a couple extra!) in a marvelous garlic butter and Parmesan sprinkled over all. Then for entree we enjoyed a wonderfully prepared Herb Crusted Wild Pacific Red Snapper With Creamy Parmesan Polenta, Basil Pesto. I enjoyed the Pan-Seared Nova Scotia Deep Sea Scallops on a fresh bed of lettuce mix and greens. So definitely a restaurant to try but you'll want to plan staying a night or more given they are on an island off the Vancouver island! Rooms are great also with some placed in cabins with views making you feel like you're in a tree house amongst the pines. Of particular notes, each morning different fresh baked muffins mysteriously appeared outside the suite door . But definitely the breakfast each day was amazing.

What a wonderful place! Beautiful grounds, comfortable and unique rooms, amazing service and food…read more Spent a wonderful weekend, will definitely be back.

We stayed two nights at the Coast Bastion. The location was extremely convenient as it's right…read moredowntown Nanaimo. It is also within walking distance to a lot of food joints. The parking is a public parkade shared with other businesses and general public. $9/night for parking. The hotel itself is dated but they've gone through renovations inside. The elevators were extremely slow. The front desk staff was friendly and helpful. We had the Coastal King, which included a king bed and a sofa bed. Perfect for 3 adults + 1 kid. The bathroom sink was my only complaint. I had to keep turning off the water to let the water drain. Maybe they need to collab with Draino? The view from our room was spectacular, overlooking the Nanaimo harbour.

We've checked in to this hotel for a night in Nanaimo and was very happy with our stay. We got a…read moreroom on the 12th floor with an ocean view. We also had the best view for Northern Lights. The room was huge with a window-type AC and a King size bed. I am glad there's no carpet in the whole suite and bathroom was spacious and very nice. Staff was friendly and accommodating. Parking fee is $9 per night. The location of this hotel is a winner. It's in the downtown and by the waterfront and close to ferry terminal. This hotel is highly recommended.

They don't get much better than this when you're on the road and need a good place to stay. It…read moredefinitely checked all the boxes. The hotel was perfect. It was clean, the breakfast was better than most offered with the price of the room. I cannot think of one negative. It was one of the best Best Western's we had stayed at and if in the area would definitely book this location again.

Paid top rate for the dirt parking lot view on the cheap floor (ground) north side, house cleaning…read more& laundry racket, heavy noisy trucks. One guy at check-in with 10 in line continuely .. Ask for upgrade,,,,, too bad so sad, we're full, better luck next time...... NOOOOOT !!

I just had their burger (asked for no bacon) and expected the usual ho hum kind of burger you'd…read moreexpect at a hotel. Surprisingly it was a super burger and served with great fries to boot. Worth the try if you stay here or are nearby.

Enjoyable, every time. The tea is healing n delicious. The food is tasty, n healthier than Mc…read moreDonalds.