I stayed there with my kids and while the room was being cleaned my ipad
air went missing. We actually came to the room while it was being cleaned
and told the girl (one of 3) not to worry about doing the pillows since we
brought our own. She was standing next to my ipad on the night stand
because I remember looking at it thinking why did I leave my electronics
out along with my kids ones, 1500 dollars worth? but thought it all should
be safe. I also thought that the cleaners won't be able to clean the table
because the ipad is laying there but thought it's not dirty anyway so it
won't matter. We left the room to go outside and eat lunch at their picnic
table while they clean. We came back 15 minutes later and I noticed right
away it was missing. I tossed the whole room, checked the luggage. I
notified staff and used their computer to log on to icloud and locate the
ipad with GPS, it showed that it's in the hotel. All cleaning staff was
made aware that I am locating it with GPS. Front end staff went upstairs
to listen for the IPAD to beep which I did front the lobby on the icloud
application find my ipad, she never heard anything in the room. For 25
minutes my self and staff including the manager tossed my room in order to
find it we beeped the ipad too but never heard it. THe GPS showed that it
was further down the hotel wing where my room was. 30 minutes later my
ipad magically appeared in my luggage and was beeping. THe door to the
room was left wide open for that entire time while everyone tossed the
common area and went downstairs. THe manger didn't say a word when i found
it in front of him. I got the feeling that he thought I was crazy and looked bad. I asked my kids if they put it there and they said no (that was my first reaction,I was shocked and doubted everything I saw) then few seconds later once it all clicked in I realized what had just happened, it was simply returned, one of the cleaners stole it the returned it. I know I saw my ipad sitting on the table, that's where I left it. I tossed my luggage 3 times including all compartments and it wasn't there (my I pad is the big one with a heavy cover on it). Who ever
stole it returned it knowing I have the locate app on it and the gps would
show where it is and notify me. Unfortunately all the staff thinks I
didn't look for it carefully and not that it was stolen and returned when
door was open. I know it was there in the room, I have different bag for the ipad and never use my luggage to store it. Minutes before it was found, I passed the same
cleaning girl while walking to my room just 5 doors down. One that stood
in front of my ipad and then denied that she ever saw one in the room. The
supervisor of the cleaning crew was advised and she said that's not
possible becasue all the cleanig staff was downstairs and I said to her I
passed that cleaning girl on the 3 floor minutes before locating the ipad,
her mought dropped.
2 points I want to point out since the General Manager is replying to my review on other sites,,,
First we did not start packing prior to the ipad going missing as the manager blames my kids for putting it in the suit case,
In fact we decided to leave a day early when we were out and about and came back to the hotel to pack, no packing took place before ipad went missing. Manager has no clue what he is talking about. He assumed we were already packing and blamed my kids for touching MY ipad that they do not use.
Secondly, we left the room and the building all together to eat our lunch by the water despite what the manager came up with that we stood outside the door while the room was being cleaned. My husband was staying an extra night for work.
Lastly, the manager was in my room when I entered the room before the ipad was found.
According to the general manager theft never happened.
Rooms are old, dirty and smelly, people can smoke on the balcony so gets stinky if your door is open to the nice view. will never,ever go back. read more