Great job by Brian D in de-ditching my Honda Fit. I'd been backing up in the dark and managed to lodge the back of the car on a low retaining wall boulder at the side of a muddy road. I called my roadside assistance company, and they dispatched Kitsap Chico Towing. They quickly sorted it out, doing a complex maneuver of hoisting the right rear of the car over the boulder it was stranded on, then pulling the right front of the car sideways back onto pavement while it was hoisted. No damage to the car, and a great solution by Brian D! I couldn't be happier about their work and their great attitude while figuring things out. read more

Racism and discriminatory behavior should never be tolerated, and that is exactly what I experienced with Chico Towing. While my vehicle was being towed, the driver began sharing political opinions without being asked. When I mentioned that my husband is Black and has experienced racism, the driver responded with deeply offensive statements, including suggesting that my husband's treatment was due to his "attitude" and going as far as saying that he did not deserve rights. He continued making comments that dismissed racism and blamed people of color for the discrimination they face. This behavior was unacceptable, unprofessional, and disturbing. I ended the interaction and went inside my home to avoid further escalation. I reported this to the company and was told I would receive a follow up from someone named Andrew, as this conduct is not allowed. It has now been nearly a month, and I have received no response, no apology, and no acknowledgment. In addition, two separate drivers informed me that I may have been overcharged for the service. This raises serious concerns about both ethics and business practices. A company is responsible for the conduct of its employees. Based on my experience, there is a clear lack of accountability and professionalism. I strongly urge others to think carefully before using this service. EDIT: I GOT THROUGH TO ANDREW! I followed up directly with the company today, a few minutes ago and spoke with Andrew regarding my previous complaint. I was informed that the driver involved is their 'lead driver' and typically receives good reviews. I was also told that the driver claimed he did not know my husband is a person of color. However, that does not address the actual issue, which was the political and racially charged comments made during the interaction, including dismissive statements about racism and my husband's rights!! The concern is the content and conduct of what was said, not assumptions about appearance or 'misunderstandings'. I was also told that Andrew had never received my original complaint, despite being informed previously that it had been escalated to him. Interesting. This was after nearly a month of waiting with no response or follow up. Overall, my experience has been a lack of accountability, conflicting communication, and dismissal of a serious complaint! I kept being told explanations about the driver's positive reputation, which came across as if it was meant to outweigh or minimize the concerns I reported. That does not change what was said during the interaction or address the issue I raised. Based on this, I would caution others that concerns raised about drivers may not be taken seriously or properly addressed, even when escalated. One of the drivers I dealt with was actually very professional, which is why it was shocking to later learn that the driver involved in the incident is their lead driver. read more

*Dang I should have called Bethel Towing. Anyone reading this and needs a referral. I would call Bethel Towing here at 360.876.8292 Had Kitsap towing send out David to tow my Dodge Ram 1000yrds to my house. David's attitude = I don't want to be here, I need to complain about anything not red carpeted for me. Biggest quotes by David of Kitsap Towing = - "Do you own a shovel?... Ever think about ducking using it?" - "This is ducking horrible" see pictures Fact: David was displaying symptoms of what I called "diva-ism"and probably had a bad week. ADVICE TO MANAGEMENT: Just start giving these guys better training on stress management AND CONSIDER giving them higher compensation. Most working humans puke frustration for their employer to customers and it's usually not a good look. What if he just asked the regular questions and "said you're all set!" = 5 star review, repeat customer, and fellow business vendor at Whale Days that would of loved to refer you... For an extra $100 per weekend call?? This is all free to contemplate... or you're just paying for a one star review performance on four different platforms and not doing anything about it Anyone reading this and needs a referral. I would call Bethel Towing here at 360.876.8292 read more

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Warren S towed us from Quilcene to Redmond. He was an incredibly nice man and very knowledgeable about cars and towing. Riding in the cab with him was like being on a road trip with friends. We forgot why we were driving, just had fun doing it. Everything about the tow went extremely smoothly. read more

I called triple AAA and was told it was gonna be about 4 hours. 2 hours earlier than expected "Sergey K" comes to save the day. Not only was he fast and efficient but he knew what he was doing I was totally impressed.What an amazing Guy Sergey K #104 . Best part is He brought my truck back in one piece no dings or dents. I am HAPPY HAPPY JOY JOY!!! read more

Very grateful that we got tow driver Ron D #119 he was very respectful and nice when he came and picked up Subaru from Bremerton to Belfair. Great communication and value for being towed to Belfair from Bremerton. Thank you Ron! read more

My tow needs with Kitsap Chico towing went smoothly. Kevin H #113 was very professional and very personable during our interaction. My vehicle was delivered without delay to the dealer. read more

I want to give a shout out to Matt H. #114 for the quick response! Was super helpful and got us where we needed to be with a great attitude! Will recommend this company and this guy every time 100! read more

What a great guy picking up our truck from my husbands jobsite on BI. to delivering his truck to our home in Port orchard, via AAA+. Loved him, his demeanor, his professionism! TY to Kitsap- Chico towing, and to AAA+! TY! read more