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    Kitchen Shop

    2.5 (2 reviews)

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    11 years ago

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    Christoff and Sons Floor Covering - A collaborative design featuring coordinated flooring, backsplash, and paint colors.

    Christoff and Sons Floor Covering

    3.5(19 reviews)
    2.7 mi

    Several years ago, we went to Christoff' and Sons Floor Covering to find carpeting for our kitchen…read moreafter we put new cupboards /wallpaper etc. We purchased a remenant piece of carpet for the kitchen and the service we received from Christoff and Sons was fantastic. They came out and measured the kitchen to make sure the measurements we gave them were correct as well, which we really appreciated. After 15 yrs, it's time to re-do the flooring in the kitchen once more, and we will be returning to Christoff and Sons Floor Covering. I really like going to "small" hometown businesses !!! We were treated like family. I am looking forward to returning to Christoff & Sons once again. It's great to see that Jackson MI still continues to have a few privately owned "mom" & "pop" businesses, ones that we can get that "special " treatement from, instead of being made to feel as though we are just "another " customer looking for a "deal". Dealing with small businesses gives us the pride of keeping our money in our community !!

    RUN. Do not walk away... RUN!…read more My experience with Christoff's was extremely disappointing from start to finish. My salesperson, Stephanie, told me I needed to pay for the carpet upfront before it could be ordered. I brought in a check for $3,660, as they offered no credit card or electronic payment options. By that point, my installation date had already been pushed back because Tom forgot to measure one of the bedrooms and had to return. Then, after business hours on a Friday, Stephanie sent an email to my work email at 5:11 PM informing me they didn't actually have the carpet and would not be meeting the agreed-upon installation date. No phone call. No text. Just an email. I called first thing Monday morning and requested a refund because I had made my timeline clear from the beginning and had no flexibility left. Stephanie flatly refused to return my money and told me it wasn't possible to speak with an owner or manager. Since they wouldn't refund my payment, I reluctantly agreed to another installation date. Things only got worse. Christoff's sent out their "premier" installation crew (one person) to begin the project, assuring me the carpet was definitely on the way this time. The installer put down tack strips and padding, then attempted to install the completely wrong carpet. I ordered a tan carpet, and they showed up with a white Berber carpet. To this day, I have still not had a direct conversation with either owner, Ted or Tom. Ted will send text messages and Facebook messages but refuses to actually get on the phone and discuss the situation. To make matters even more uncomfortable, Tom spoke negatively about his own employees. Specifically referring to the "girls in the office" Poor communication, missed deadlines, incorrect materials, and a complete lack of accountability. I would not recommend this company.

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    Christoff and Sons Floor Covering
    Christoff and Sons Floor Covering
    Christoff and Sons Floor Covering

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    McDaniels Kitchen & Bath - Kitchen Remodeling Lansing MI

    McDaniels Kitchen & Bath

    3.2(22 reviews)
    37.8 mi

    We did a partial remodel of a full bath. All went well and according to plan and schedule. All the…read moresubcontractors were great and professional. This was our 3rd bath remodel with McDaniels... we highly recommend.

    I agree with other comments that if you don't have a huge project needing done McDaniel's does not…read morewant to be bothered. In October 2025, we chose to remodel our bathroom. We chose McDaniel's because we prefer to support local when possible, and we felt we would receive more personal and professional care from them than from a big box store. Nicole R. (our designer, who was more of a salesperson than a designer) was a total disappointment. Her communication skills were almost non-existent. We were often waiting days to weeks (even with reminders) for her to return a call or an email. When she chose to communicate, she was abrupt, condescending, scattered in her thoughts, and made promises to appease us, but later nothing came of her promises. It is now April and the project is still not completed. We had to pay $100 before McDaniel's would measure the area. Nicole did not accurately measure the height of the vanity and the length and height of the side-splash resulting in me either not using the side-splash or paying to have the new drywall cut into in order to move the electrical up. On February 5th I sent Nicole a picture of the error and she said she "would be out ASAP." Later that day she emailed that she would be out March 9th. Upon sharing my concerns about the length of the side splash Nicole explained that it was customary to measure the side splash longer than needed and the construction people would cut or grind it to the correct size. I cannot imagine all contractors have the tools to do this. As far as the electrical outlet placement and the height of the side splash is concerned Nicole agreed it was not acceptable and offered cutting it to 1" in height. I told her that was not acceptable and that I wanted the electrical moved up. She agreed if it was her house that is what she would want done and said she would immediately get with their construction person. Not ours, theirs, since it was her mistake. I waited another three weeks and two days to be contacted by him, all the while reminding Nicole every week that we needed closure. On March 24th Eric from Granite Construction called. He said he would have someone out that afternoon and was going to email me a work order for my signature. I waited approximately 30 minutes but rather than the work order I received the name of an electrician and told that I would have to pay for the repair. In total frustration I contacted the owner/manager of McDaniels, Don Jessup. He said he agreed with some of my points (many are not mentioned here) but since we used our own contractors, McDaniel's is not accountable. (Their contractors wanted $16,332 for a small, typical bathroom.). He offered to refund the side splash and six vanity handles (that I paid $90 for but never ordered), but since then he has chosen not to answer my emails about how I need to go about the return, paperwork, etc. At this point I feel I have given McDaniel's every opportunity to make things right before posting this review. I am hoping to save others the unprofessionalism and lack of respect I received. As of April 6th (today) I have not received any communication from Nicole regarding whether the electrical problem has been resolved, asking me if I was pleased with how the bathroom turned out, or thanking me for my business. Nothing from Don Jessup either.

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    McDaniels Kitchen & Bath - Lansing MI Kitchen Remodeling

    Lansing MI Kitchen Remodeling

    McDaniels Kitchen & Bath
    McDaniels Kitchen & Bath - Bathroom Remodeling Lansing MI

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    Bathroom Remodeling Lansing MI

    Kitchen Shop - kitchenandbath - Updated September 2026

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