Devon is the sweetest and most caring person/pet groomer I've ever met. She is so gentle with my…read moredisabled cat and takes great care of her even though it makes her appointments longer. I would recommend Devon to anyone who loves their fur babies!

Took our pups there today for the first time and so glad we did!!! The place is VERY clean, Devon…read moreis so friendly and takes her time to communicate with you during the visit. She keeps things very safe during the hand off! So impressed and our pups smelled so good and looked amazing too! Thanks so much and we WILL be back!

If I could give 0 stars I would. Took my dogs in for a nail trim; I am aware my dogs are not well…read morebehaved for this service which is why I go to a groomer. At least one nail on each dog was cut short, which I am aware occurs. I would have just like to have been made aware which I was not. Let my dogs into my house as I am less than 0.5 miles from this location and my carpets are COVERED in blood. I called the manager to inform them and they treated me awful. Her response was "maybe clean your carpet". I informed her that this was very rude to which she stated she wasn't going to pay to clean my carpets and therefor didn't know what I wanted her to do; after this the manager became increasingly rude. They can be held liable to clean my carpets but I don't even care about that and was not what I was calling for. I informed her that I was really just calling to let them know so that it doesn't happen with future clients but that there were many other ways that this could have been handled other than sarcasm and being rude. I have never been spoken to or dealt with such horrible customer service in my life.

We have just picked up our dog from his 4hr. grooming appointment. He looks TERRIBLE!!!!! His coat…read moreis uneven, ears not trimmed, feet not trimmed, not to mention he smells like a perfume bottle! We called the owner when we got home after having a better look at him. She yelled at us, said we complained too much and to never come back! Well, you can be sure we won't! Please don't waste your money, find someone else! I would give NO star if I could.

Nayet is amazing. She really cares about your pets. She is very patient and does a great job.read more

From the owner: Offering grooming services for most domestic pets and exotic animals! From pups and kitties to…read moreferrets, hedgehogs, and more—your beloved companions are in caring, experienced hands. I’m a home-based groomer located in Portland, Michigan, and I provide a calm, personalized, one-on-one grooming experience in my home. (I DO NOT offer mobile grooming)

I am very pleased with the service provided at Topdog Pet Care. she was kind and professional and…read morewas willing to listen to my needs for my pet. I took my pet in prior to making an appointment to see what this establishment was all about. It was neat and clean and ready for business. After my visit and speaking to Linda I was happy to make an appointment to get my pet groomed. I got my pet groomed and he looked amazing and he was not stressed out when I returned to pick him up after his grooming appointment. He was completed with his grooming as she stated he would be. I had a great experience and will come back again for his next appointment. Thank You

Always enjoy taking my dog there and my dog loves going and getting a bath and nail trim.read more

I've taken my dog to Nicole about 4-5 times now. She consistently delivers a great cut, and I can't…read morefault the grooming itself. However, I've found her attitude to be consistently unprofessional--each visit has come with a new level of cockiness and rudeness that makes the experience uncomfortable for me and my kids. While the quality of grooming is excellent, the lack of courtesy and professionalism has unfortunately made me reconsider returning.

The owner is who cut my dog!!!!! It wasn't another groomer. And I think the owner needs to be…read morehonest about her business !

I had a great relationship with them when Dr.Howe was there. Then they let him go to a nerve…read moredisorder which was a shame because he was excellent and could have verbally trained some new staff. He was a WONDERFUL VET. Then I started noticing little things that irritated me yet they called me a difficult client. They had treated my two cats. One had diabetes and other issues. This one girl never got along with me from the get go. She had an attituede and apologized for it a couple times, but yet still marked me as a difficult client. Well it is supposed to be an animal hospital...I ask you does an Animal HOSPITAL, have a right to call it's business this when they won't treat pets after business hours even though they have the appropriate equipment to treat them. I had a problem ONE TIME when they decided to treat my fur baby on a SATURDAY. The TECH they sent in to meet me was exadtly that a TECH, not a vet, yet they decided she would be good enough. WRONG....and the charges were astronomical!!! Then one time that I was leaving there I saw the receptionist give this woman the remains of her deceased dog, and just say "HAVE A NICE DAY"..... She was crying. I followed her out to her truck and asked her if she was ok, then she really started crying, and told her it was ok and asked her dog's name. Then I sat there and listened to her tell me stories about him. The poor lady. They should have had someone walk the lady out and listened to her for a few minutes. I couldn't believe it. FINALLY WHAT IT CAME DOWN TO WAS: My KITTY was sick and it looked like she was throwing up blood, i called the clinic and the lady said if you bring her right in the vet can see her, and I told her it would be a few minutes, because i knew it would be hard to get her into her carrier because if she is sick she hides. The girl said as long as your here before noon...and "Oh yes, you will be charged for the visit as an emergency. I got to the clinic and called them and told them I was there, and then they told me I coudn't get in to see her now because we had already made an appt. for MONDAY. I said yes we did as a f/u to today. And you told me that I could get in if i got here before noon. She kept insisting that I could not get her seen. After all the money I spent there. Each visit no matter what it was always costs almost 200.00 and they don't even give out complimentary nail cutting. Dr. Howe used to do that. I mean this business spent millions revampin g the place then raised their rates. I had beeen a client for over 10 years and probabvly put millions into it. And to have this business treat me like my kitty and I didn't matter was just horrible. It makes me wonder if i SHOULD TRUST ANY BUSINESS THAT CATERS TO FUR BABIES IN A NICE ENVIRONMENT. THEY GO THRU STAFF LIKE THEY ARE " disposable goods." THE WHOLE PLACE IS A SCAM FOR MONEY NOW. I had the utmost respect for it when DR. BOUVERETTE they were the initial owners. I can't believe they still own it. Then the vet has the audacity to tell me my kitty is overweight AND IF YOU KNEW HER SHE IS DEFINITELY A HYPOCRITE!!! And her husband worked there. Matter of fact I became a client back when they were first opening and the office looked poorish and they had a space heater. Dr. Bouverette came into meet my kitty and got down on the floor with it, and was petting it and talking so nice then they started upgrading and there were no good vets that would spend five minutes with you and discuss your furbaby. they did a sanitary shave on my baby cuz she has a birth defect and cut her and then tried to downplay it. meanwhile she got an infection. I wouldn't recommend this place if my life depended on it. I wish Dr. Bouverette still was a vet there and SAW WHAT WAS GOING ON THERE. LORI FOROOZANDEH 2015-2025

I believe Crossroads was responsible for the death of our golden doodle. Indifference and delay in…read moretreatment. When I wrote an extensive review to them rather than posting it here, I got no response except a bill....

Staff in Jackson were rude. They did have our dog food…read more Store needed the floors washed

Excellent service Cashier, Charlton has a great personality…read moreand so sweet! Daniel carried my items to my car for me, he was so polite. Woman employee helped me find my items. I will be back, always a fantastic visit!!

The groomer. I should've known when she had so many available appointments that she was a useless…read moregroomer. My elderly dog has some issues. Tried to tell me what was wrong with my dog; if she knows so much, she should be a damn veterinarian instead of a groomer. Broke open the scab on my dogs eye, which is an ailment he's had for many years and then told me my dog's eye was bleeding. The bleeding was coming from the broken scab. Don't go here. Two occasions she made excuses as to why she could not groom my dog. Took my dog to the vet and everything was A-OK.

I went to PetSmart on Boardman Road in Jackson Michigan to find some pureed cat food sticks for my…read moregranddaughter's cat and I was also asking about toothpaste for the cat. The male employee that was working there told me to use cayenne pepper for toothpaste for the cats teeth. Who in their right mind would ever tell someone to do that to an animal? Makes me wonder why he still has a job there. I did not get his name as he walked away from me.

This is an angel of groomer. She has a beautiful personality and charming way with my Percy. She…read morealso follows my grooming wishes and he smells absolutely wonderful. I find her fee very reasonable. Thank you for your patience and amazing skill. Appreciatively; Percy and J. Smith

I have 3 Huskies and they are always very well cared for and groomed at Soft and Gentle. I know…read morebecause my dogs are happy to go and happy when I pick them up. The prices are by far the lowest around too! Having three dogs can be quite expensive so price is important and my expectations are always met.