Requested a quote for one room of flooring. Tony came out within two days and brought the perfect…read moresample. Scheduled to do the whole house two weeks out. Minor delay on materials, but done within a reasonable time period. The employees that laid the carpet and the wood flooring were awesome. Careful, respectful and took care with all my furnishings, etc. Excellent excellent work and service.

We recently bought a house an hour away and called Simple Flooring Solutions to install our vinyl…read moreflooring. Tony showed up and was very helpful with our project, especially as new homeowners. Would definitely recommend him for any flooring needs!

no one would answer local phone number and ended up talking with Battle Creek who transferred me to…read moreJackson. I had already filled out an online request and it turns out Jackson doesn't bother to call (even though phone number is required field) and they sent an email instead. When you are not able to get into your garage having a repairman respond is important. Overhead Door does not respond.

I rang up Overhead to come appraise our garage door opener. They quoted a price and said they'd be…read morein touch within a week. Unfortunately, they didn't get back to me, but when I called them, they set me up with a date to come out and fix the garage door opener (it was just before the holidays and they were short staffed, so I certainly don't hold anything against them for not getting back to me within the original timeframe). The gentleman who came out and fixed the door was great - knocked out everything quickly while I continued my own work. $500 seemed fair to put in an all new garage door opener and keypad. The only thing keeping me from giving them five stars is that the repair man took down what code I wanted for our keypad but didn't program it using that code. I had to read through the instructions and reprogram it myself. Other than that, solid place. I'd recommend it to anyone.

I highly recommend this company! They were reasonably priced, did great work and always courteous.read more

Waste of time. Scheduled a quote twice and nobody showed up or called either time. Wouldn't…read morerecommend.

Very nice folks, responded sooner than I expected & were able to sort out my electrical issues in a…read moretimely manner - much appreciated!

Couple of the individual electricians were very nice guys but ultimately I'm very dissatisfied…read morebecause there was a live wire left hanging out of a wall, something wrong with wiring in one circuit, and another piece to the project left completely undone. We couldn't get them to come back to fix these things and complete something they said they'd do. We are really suffering in Michigan due to the lack of competition caused by so many contractors leaving the state.

NOTE: This text has been added following the response to this review from Megan at Chelsea Plank…read moreand an email exchange yesterday with their Sales Manager. First, Megan's assumption that Chelsea Plank was not contacted by the retailer is erroneous, the retailer did reach out to them and their Sales Manager did respond to the retailer, I saved the original email exchanges with our retailer who mentions the Sales Manager by name. At the time the retailer replied "he (the Chelsea Plank sales manager) stated that the knots in the flooring are standard due to it being a character floor. And he does not supply or have recommendations on an epoxy to fill." I replied through their website yesterday as Megan instructed and was contacted by the same Sales Manager that responded to our retailer. He, like Megan, blamed the retailer, saying it failed to adequately describe to us the characteristics of the flooring we ordered. He completely ignored our complaint regarding the fully open holes in flooring, going so far as to say; "From the pictures, it looks that they are partially open (not all the way through)" despite my photo showing the pencils through the flooring(!), and my description of the problem in item 2 of my review below, quote "we found about half a dozen fully open knots that the installer overlooked" and also completely ignoring item 3 of my review, quote "It's been 4 months since installation, the 'partially open knots' continue to crack and become fully open knots!" I asked the Sales Manager to carefully re-read my concerns so he understands the issues before replying again, it's been 24 hours and no reply has been received. I stand behind my original comments regarding the poor quality of the Character Grade flooring and of their customer service. --------------Original review begins below---------------- We purchased the Craftsman Series, Heirloom Red Oak flooring from Chelsea Plank because we wanted hardwood flooring with a lot of character. 1. When the flooring was delivered I noticed a damaged box with wood splinters protruding. I told the delivery person I wanted to open and inspect the box before accepting it. I was told, "Sir, if you open the box I can't take it back." So I replied, "Then take it back and bring me another one." He replied, "If I take it back I can't guarantee the replacement will be of the same lot number, and so it might not match the others." So either accept the box and hope for the best, or reject it and hope for the best. I accepted the box but set it aside to be opened last if necessary. We had sufficient flooring to complete the job and that box was returned for a refund (we were charged a restocking fee, I thought this was inappropriate given the box was delivered damaged). 2. The Craftsman Series is a 'Character grade' hardwood. Chelsea Plank says that this flooring is "character grade lumber that includes partially open knots, bird peck, worm holes and mineral streaks". That's fine, we like wood with character and it's why we chose it, however after installation we found about half a dozen fully open knots that the installer overlooked, their warranty claims "each box may contain a small percentage of defects (normally less than 1%)" but our experience says 5% will be defective if a fully open knot is considered a defect. To the installer's credit he returned and filled each with a special blend of epoxy wood filler at his own effort and expense (when we asked Chelsea Plank for advice about filling the knots they said they didn't recommend it, but didn't offer an alternative), the only other option would have been to pull up the defective planks and ask for replacements. 3. It's been 4 months since installation, the "partially open knots" continue to crack and become fully open knots! My wife had been using a vacuum with a hard floor attachment and we discovered it has been sucking up the loose wood from the cracking knots. So now I'm keeping an eye on the floor and as I observe knots cracking I apply wood epoxy to secure them in place. 4. We reached out the Chelsea Plank through the retailer who we bought the flooring from, through their contact page on their website, and even to them through linkedin but basically we've been ignored. The Craftsman series is their highest grade of the 'Character grade' flooring, if that's true then God help you if you purchase the Cottage or Lodge series. I assume our experience with their customer service after the purchase, i.e., non-existent, will be true for others regardless of the grade of flooring you chose. These are the reasons I can't recommend Chelsea Plank Flooring.

Used Chelsea flooring on first floor remodel 6 years ago and am extremely happy with it to this…read moreday. Now doing the upstairs. Contacted them last minute, and they were able to accommodate my order. Jessica was extremely helpful, as were the rest of the staff. GregO Riverview, Mi

Love this store, its materials, and the owner :) Just purchased a new laminate by Mannington. The…read morefloor is Beautiful. Rob did an excellent job in helping us pick out the flooring and his expertise and advice were incredibly helpful. The flooring came quickly and the installer was Amazing! I love this new floor! We replaced it in our living room, dining room, and hallway I would Definitely recommend Rob and team for all your flooring needs!!

Very good people there all very helpful and generous. I was just looking at some vinyl plank and…read morethey hooked me up with a great deal better than anyone around. If you want good flooring at the best price this is the place to go.

I was very disappointed with the customer service I received from Chimney Rescue Squad. I had been…read morein contact with the owner, Chuck in regards to a part he was going to order for my gas fireplace. There was no followup whatsoever, and no return phone calls or response to text messages that I sent over a month and a half long period of time. I finally had to find another company that has since come out and fixed the problem. I was recommended to this business by a close friend and I would not recommend them to anyone.

Came out for a cleaning two days after I called them. Friendly and thorough. Great response. I…read morerecommend to anyone.

Not the cheapest, but not the most expensive either. I went…read moreto them because I knew that they delivered. I used them about 25 years ago for a major swing set kit, that they delivered. Had a very minor issue, that they quickly corrected. My hat off to Luke for his assistance in ordering all the supplies I needed for my major project. and YES, I will use them again for anything I need (lumber wise) delivered.

Great experience and hardworking American's that get the job done right. Highly recommend.read more