Several years ago, we went to Christoff' and Sons Floor Covering to find carpeting for our kitchen…read moreafter we put new cupboards /wallpaper etc. We purchased a remenant piece of carpet for the kitchen and the service we received from Christoff and Sons was fantastic. They came out and measured the kitchen to make sure the measurements we gave them were correct as well, which we really appreciated. After 15 yrs, it's time to re-do the flooring in the kitchen once more, and we will be returning to Christoff and Sons Floor Covering. I really like going to "small" hometown businesses !!! We were treated like family. I am looking forward to returning to Christoff & Sons once again. It's great to see that Jackson MI still continues to have a few privately owned "mom" & "pop" businesses, ones that we can get that "special " treatement from, instead of being made to feel as though we are just "another " customer looking for a "deal". Dealing with small businesses gives us the pride of keeping our money in our community !!

RUN. Do not walk away... RUN!…read more My experience with Christoff's was extremely disappointing from start to finish. My salesperson, Stephanie, told me I needed to pay for the carpet upfront before it could be ordered. I brought in a check for $3,660, as they offered no credit card or electronic payment options. By that point, my installation date had already been pushed back because Tom forgot to measure one of the bedrooms and had to return. Then, after business hours on a Friday, Stephanie sent an email to my work email at 5:11 PM informing me they didn't actually have the carpet and would not be meeting the agreed-upon installation date. No phone call. No text. Just an email. I called first thing Monday morning and requested a refund because I had made my timeline clear from the beginning and had no flexibility left. Stephanie flatly refused to return my money and told me it wasn't possible to speak with an owner or manager. Since they wouldn't refund my payment, I reluctantly agreed to another installation date. Things only got worse. Christoff's sent out their "premier" installation crew (one person) to begin the project, assuring me the carpet was definitely on the way this time. The installer put down tack strips and padding, then attempted to install the completely wrong carpet. I ordered a tan carpet, and they showed up with a white Berber carpet. To this day, I have still not had a direct conversation with either owner, Ted or Tom. Ted will send text messages and Facebook messages but refuses to actually get on the phone and discuss the situation. To make matters even more uncomfortable, Tom spoke negatively about his own employees. Specifically referring to the "girls in the office" Poor communication, missed deadlines, incorrect materials, and a complete lack of accountability. I would not recommend this company.

NOTE: This text has been added following the response to this review from Megan at Chelsea Plank…read moreand an email exchange yesterday with their Sales Manager. First, Megan's assumption that Chelsea Plank was not contacted by the retailer is erroneous, the retailer did reach out to them and their Sales Manager did respond to the retailer, I saved the original email exchanges with our retailer who mentions the Sales Manager by name. At the time the retailer replied "he (the Chelsea Plank sales manager) stated that the knots in the flooring are standard due to it being a character floor. And he does not supply or have recommendations on an epoxy to fill." I replied through their website yesterday as Megan instructed and was contacted by the same Sales Manager that responded to our retailer. He, like Megan, blamed the retailer, saying it failed to adequately describe to us the characteristics of the flooring we ordered. He completely ignored our complaint regarding the fully open holes in flooring, going so far as to say; "From the pictures, it looks that they are partially open (not all the way through)" despite my photo showing the pencils through the flooring(!), and my description of the problem in item 2 of my review below, quote "we found about half a dozen fully open knots that the installer overlooked" and also completely ignoring item 3 of my review, quote "It's been 4 months since installation, the 'partially open knots' continue to crack and become fully open knots!" I asked the Sales Manager to carefully re-read my concerns so he understands the issues before replying again, it's been 24 hours and no reply has been received. I stand behind my original comments regarding the poor quality of the Character Grade flooring and of their customer service. --------------Original review begins below---------------- We purchased the Craftsman Series, Heirloom Red Oak flooring from Chelsea Plank because we wanted hardwood flooring with a lot of character. 1. When the flooring was delivered I noticed a damaged box with wood splinters protruding. I told the delivery person I wanted to open and inspect the box before accepting it. I was told, "Sir, if you open the box I can't take it back." So I replied, "Then take it back and bring me another one." He replied, "If I take it back I can't guarantee the replacement will be of the same lot number, and so it might not match the others." So either accept the box and hope for the best, or reject it and hope for the best. I accepted the box but set it aside to be opened last if necessary. We had sufficient flooring to complete the job and that box was returned for a refund (we were charged a restocking fee, I thought this was inappropriate given the box was delivered damaged). 2. The Craftsman Series is a 'Character grade' hardwood. Chelsea Plank says that this flooring is "character grade lumber that includes partially open knots, bird peck, worm holes and mineral streaks". That's fine, we like wood with character and it's why we chose it, however after installation we found about half a dozen fully open knots that the installer overlooked, their warranty claims "each box may contain a small percentage of defects (normally less than 1%)" but our experience says 5% will be defective if a fully open knot is considered a defect. To the installer's credit he returned and filled each with a special blend of epoxy wood filler at his own effort and expense (when we asked Chelsea Plank for advice about filling the knots they said they didn't recommend it, but didn't offer an alternative), the only other option would have been to pull up the defective planks and ask for replacements. 3. It's been 4 months since installation, the "partially open knots" continue to crack and become fully open knots! My wife had been using a vacuum with a hard floor attachment and we discovered it has been sucking up the loose wood from the cracking knots. So now I'm keeping an eye on the floor and as I observe knots cracking I apply wood epoxy to secure them in place. 4. We reached out the Chelsea Plank through the retailer who we bought the flooring from, through their contact page on their website, and even to them through linkedin but basically we've been ignored. The Craftsman series is their highest grade of the 'Character grade' flooring, if that's true then God help you if you purchase the Cottage or Lodge series. I assume our experience with their customer service after the purchase, i.e., non-existent, will be true for others regardless of the grade of flooring you chose. These are the reasons I can't recommend Chelsea Plank Flooring.

Used Chelsea flooring on first floor remodel 6 years ago and am extremely happy with it to this…read moreday. Now doing the upstairs. Contacted them last minute, and they were able to accommodate my order. Jessica was extremely helpful, as were the rest of the staff. GregO Riverview, Mi

Joe came on time, communicated with us directly, showed precision, even pride, in his work ( the…read moreinstallation of our new wood floors), and left the area as clean as possible at the end of each work day. in addition, he was polite and friendly always and never seemed put out by questions we raised. All in all we would highly recommend Joe Hubbard for your wood flooring needs. His prices weren't necessarily the lowest but the quality of his work was superior. Dan & Priscilla in Ann Arbor

very professional the quality of work was amazing, highly recommend. Joe was wonderful to work with…read moreand very knowledgeable.

Great service, on time and knowledgeable, skilled installers. Only time will tell how good a…read moregutter job is, but it sure looks like a good job to me. Their price is competitive and I always call RDK for service. I highly recommend them for gutter and roofing needs.

I got an estimate from them for siding our house a year ago. I didn't go with them. Let me tell…read moreyou, I SHOULD'VE GONE WITH THEM! The company that did my work didn't do that great of a job. This year my siding cracked ( I have a warranty). I called that company several times and emailed and they said in 1-2 weeks they would be out. Never came out. I emailed and called with NO call backs. So, I decided to call this place to see if they would do a repair even though they didn't do the original job. I sent photos and a description and they gave me a price over email without coming to see the job. I agreed. They said 1-2 weeks. Very next day, I got a call they were going to come fix it. It took the guy less than an hour to fix the repair. After waiting several months from the original company to come fix their work, this company did it. I should've just hired these guys to do it in the first place. The least I can do is give these guys a good review for their speedy repair.

We used Zimmer Marble for the countertops in our rental property, and we couldn't have been happier…read morewith the entire experience! From choosing our countertops and sink with the ladies who run the show, to the person who came out to measure, and finally the installers who brought everything together -- every person we worked with was friendly, professional, and truly a pleasure to deal with. Everything was on time, the customer service was amazing, and they worked with us to stay within our budget. The entire process was smooth from start to finish. We highly recommend Zimmer Marble and will definitely be using them again!

When you're selling marble or quartz the product is the same from store to store. What separates…read moreyou from the competition is service, I would NOT recommend Zimmer Marble to anyone. With their service they cannot stay in business much longer, do yourself a favor and go somewhere else... I wish I did.

Armstrong building installed a new walk-in shower for us. I found this at Armstrong; knowledgeable…read moreon product, great communication, service oriented and quality on finished product. We will be using them for another bath remodel.

Absolutely a Beautiful job! Countertops were put in my mother's kitchen and WOW! Gorgeous!…read more Customer service is off the charts as well. Ten Stars! Dreama K.

We hired Slater Painting to patch and paint the main level of our house. Matt made a great first…read moreimpression with a prompt returned call and on-time arrival for the bid (which was in-line with others I received). I was very impressed with the crew. They were punctual, polite, moved through our home with care, and worked well together. The job was handled with great attention to detail in every way. They cleaned up (vacuumed thoroughly and tidied up tools and space) at the end of each day. There was excellent communication and they handled changes with grace and speed. The finished job is absolutely beautiful. Highly recommended!

I had some scratches on cabinets repaired. They are beautiful. They look brand new. Highly…read morerecommended!

I highly recommend this company! They were reasonably priced, did great work and always courteous.read more

Waste of time. Scheduled a quote twice and nobody showed up or called either time. Wouldn't…read morerecommend.