Rude and arrogant attitude. Would not spend my money where I am not appreciated, there are plenty…read moreof others places to shop where I can get consistent and courteous service, regardless of how much money I spend.

Love, Love, love this store!! They have a great selection of excellent quality kitchen,…read moreentertaining and decor items. When I come to visit, it is the first store I go to! The owners provide great service, are knowledgeable and very helpful. I will be coming back!

My daughter and I visited to grab some seasonal coffee syrups (WS has all-natural ones). The staff…read morewas super friendly and helpful... we'll be back soon for some more items. BTW, the Fall coffee syrup sample kit is DELICIOUS!

Excellent service today from John and Kim , helped me pick out a beautiful gift for a family member…read more, helped pack it up Pretty and both did with a big smile . Love that level Of service thank you

Taken over by new management Custom service not good…read more Dennis was there forever and let go. Whoever is in charge now isn't doing a good job

This place is amazing! No it does not have new management as the previous person said that's a lie…read moreit's owned by the same family and yes Dennis did get let go because he was already partially retired. This place has grown and actually carries way more stuff than they use too! everyone Is encouraged to go and check it out :) All I have heard fro thee past year is how amazing of a job everyone is doing

First of all, I am an interior designer for over 32 years. For my more budget projects, I've been…read moreshopping HomeGoods in various location in Los Angeles. I have always found the staff, friendly and helpful. A year ago, I decided to move to Palm Desert and and continued my Residential Interior Design here. I've been to the store a few times. I am not sure what is happening at this location, "Palm Desert CA " , but the staff looks extremely unhappy. specifically one gentleman who calls himself the store manager but he is not. I have seen him picking fights with different clients almost every time I go there. I have tried to strike a friendly note with him, trying to calm him down. At one occasion, out loud, he was telling a client that his job is what people call "choose wisely" at the beginning of ones career. Once he was staring down at a client to a point where the lady started yelling " Are you staring me down? may I talk to your manager?" With a great attitude, he responded, "you are talking to him." Long story short, last time I was there I was doing heavy shopping for a 85 year-old woman. Nothing big knickknacks and kitchen items and Home Staples. I was doing a small project for her here at the desert. she has various ailments and I had to be careful choosing the right products for her, which is light enough and easy to operate. Thus it took me over two hours in the store to do selection of various items.. I think that had raised a red flag with the staff. I was treated so poorly there. I had over five workers approaching me and asking " can we help you with something? it seems you've been here for a long time . Every time I would respond, yes I am buying for a client. I need to make the right selections for to clients situation. Sorry this takes time. I do understand store security is important and shrinkage is a problem, but not everybody is a thief . I do believe I dress up nicely and present present not like a bum, so not sure what the issue was ? At the end, yes, the same man approached me aggressively with the same question. May we hrlp you? You have been here for a long time . I broke out in anger, saying "is there a problem sir? " I'm buying over $800 worth of products here. Nevertheless, I was followed by him until I went to the checkpoint and paid for the products and left the building. Funny enough, he knows me from previous purchases from him, which always has been over five to $600. I tried to make a complaint to their head offices. I got a email saying that my concern has been sent to the store manager Jennifer Martinez and she will get back with me shortly . This was a month ago and no one did. again, it's a pity. I love the store and most probably I will be shopping at their other locations, but this one definitely has some major staff issues . I will not be returning there. Who would like to be treated like that?......

This is a happy place. Lots of things to look at. Lots of things you didn't need but end up leaving…read morewith. A soundtrack that doesn't make your feel crazy to shop to. Nice employees. Good deals. Great candles. Changing selection of items. Well done.

The staff is always helpful and friendly. Everything is organized and easy to find. The owner…read morealways takes time to chat with the customers.

Great people, great service and they have just about everything you need. Great place for…read morerestaurants to shop and if you need the odd item you can find it here.

Beautiful high-end store. But shopping there is frustrating…read more If you're shopping for, say, a refrigerator, most of the high-end brands are scattered around the store so you can't compare them side by side - the store is so big that you have to ask where they are, by brand name. And when we asked the salesperson for something comparable to what we were looking at, hoping maybe for a brand we hadn't considered, they weren't very forthcoming - do you have Subzero? Do you have Kitchenaid? etc. If we couldn't think of a brand name off the top of our head, it wasn't suggested. Prices are not displayed on many appliances - we had to ask, and the salesperson had to go look it up each time.

Purchased a Sub Zero built in refrigerator. My salesperson Alex Lamoureux could not have done a…read morebetter or more professional job. He listened to what I was looking for, did not pressure me and handled all my questions with ease and patience. The delivery and install was perfect and Alex even helped with my rebate. I could not be more pleased and highly recommend this business and especially Alex.

I walked in to the Ranch Mirage, Ca store and was quickly greeted by a smiling Berenice Rodriguez…read more I told her what I wanted and she found it online and then showed me the one on display for comparison. She stayed with my budget as I had asked. I appreciated that she was very patient with all my questions and didn't try to pursuade me to spend more than what I was comfortable with. She was professional, knew her product, and most importantly she made me feel comfortable in my purchase. I will recommend Berenice to others.

Our Kitchen Aid fridge again froze up behind the meat drawer. Apparently a well known defect in…read moredesign on this French door model. Frustrated on a Saturday and no technician available we decided to look for another brand and far better history of problems. After consulting with Chat GPT who took a deep dive into customer satisfaction, we went to pacific Sales in Rancho Mirage and met Berenice who showed us a number of alternatives and features including the FrigidAir which we selected after consulting Chat on that model number. Berenice was most helpful from beginning to end of the transaction, listening, laughing, supporting our concerns. Overall a great experience. ! At chat's recommendation we got the 5 yr warranty since heat, power outages, and weather variations in Palm Desert are a greater concern than more temperate locations. Thank you for your assistance Berenice.

Marian is so sweet! I got taught by her! Her Cake Classes truly helped me level up! I now work for…read moreher and am so grateful to have meet her! If we don't have what you need she offers any alternative she can! Stop by Today :)

They moved from Hwy 11 here and I lost track! Glad to have found this great place for cake…read moresupplies. The owner is very friendly and helpful!

It was right on the 111 and it was very nice in there. The employees helped me a lot so that I…read morecould get the products I needed for my cake!!

Chef Deanna prepared a meal for my small wedding in Joshua Tree and the meal and her service was…read moreexcellent. This was back in 2022 and it still stands out in my mind. Everything from getting the menu selected to the actual serving of and quality of food was top notch. Highly recommend!

I was very specific with my requests and she missed several details we had previously discussed…read morewhich was disappointing. She showed up on time which was appreciated so I'll give her that. However, the meal was pretty basic - nothing outstanding.