Rude and arrogant attitude. Would not spend my money where I am not appreciated, there are plenty of others places to shop where I can get consistent and courteous service, regardless of how much money I spend. read more

Love, Love, love this store!! They have a great selection of excellent quality kitchen, entertaining and decor items. When I come to visit, it is the first store I go to! The owners provide great service, are knowledgeable and very helpful. I will be coming back! read more

I bought several "Upper Crust" horseradish cheese spread as Christmas gifts and gave them with crackers as a gift. The horseradish cheese spread is addictive. It was an easy and well received holiday gift and perfect for entertaining! read more

Was in the store about a month ago, saw 3 trays of a series that I liked, decided to think about them as they were kind of pricey. No one helped me, which was fine. I was recently in Orange County, and bought 2 of the trays being "clearanced out" at about 40% off (they did not have the 3rd). I learned they were discontinued in 2021, and later did a bit of research on line about them. I went into the store yesterday, and they still had the 3. A man offered help, I told him about Orange County, and asked if they were going to be marking them down. He replied, with what I perceived as arrogance in his voice, they were not; he added that they were selling well, and they still had stock on them (he mentioned the number 4, but it wasn't clear if it was 4 of each or a total of 4). He also said there had been a 4th tray in the series. Nowhere in any of my research did I ever see a 4th tray; there were always just the 3. Sales pressure? Misinformation? Then the salesman just turned around and left, mid conversation, back to his popcorn eating. I've rarely seen such rude behavior by a salesperson. I suppose he thought he wasn't going to make a sale, so why waste time with me. He wasn't going to make a sale with me today, and now never in the future. Still can't get over the rudeness of a salesperson. This just bears out the truth of a number of the reviews below which mention the same kind of behavior. I'm already prepared for the verbal attack to come from the owner in response to this review. read more

Absolutely the worst attitude, they just opened and these guys are sharks! We bought over $100 worth of stuff and got home and noticed that one of the bowels was all scrapped up on the bottom and we went in to just exchange it. The man was beyond rude, he accused us of damaging the bowl and wasn't sure he wanted to take it back. They have a policy they will only exchange and not refund on debit. They argued with us in front of customers! I got very upset and stormed out and they could care less! The first time we were there they were very pushy. We had that bowl in the back of the car and we noticed the scrapes when we got home, he said everything is inspected and it would never happen. Good luck dealing with them!! read more

So, I was not "grabbing at anything". For you to assume that just shows your rudeness and ignorance. As a customer interested in buying a product, I should be allowed to look at a product (and even touch it) instead of being rudely pushed out of the way. Of course I understand the rule of "if you break it, you buy it." I stand by my comments of you being rude and not welcoming to your customers. read more

I would give this store ZERO stars if we could. Just take a look at all the other negative Yelp reviews. We can see why they had to downsize their store, it's obvious because of their lack of customer service and unfriendly demeanor! These two owners are short and abrupt and they can actually make shopping an uncomfortable experience. We found the store to be overpriced, and for your money, you are better off shopping elsewhere. read more

Look at the response this man gave my husband, calling me unprofessional and wide eyed because we returned a bowl. Who would do that? Look at his other Yelp responses he is the one who is not balanced. We just returned a bowl and because he was unhappy I told him I would never return and put a review online he insulted me, and called me names, please look at the not recommended as well, a lot of unhappy customers over a long period, please beware. To insult me and attack me like he did for returning a damaged bowl? Who needs anger management? Who really is unbalanced? This business owner. read more

The upper crust has everything for the gourmet chef. I go there specifically for the sweet hot jalapeños from Tyler Texas. It's the only place I seem to be able to find these delicious,delectable, morsels. They go especially well over cream cheese and I use just about any type of cracker for dipping. I highly recommend the upper crust for all your gourmet needs. read more

Really cool store - part dining decor, part kitchen gadgets, and part specialty foods (both packaged and refrigerated perishables). Packaged foods included various Barefoot Contessa cookie and bread mixes, Paula Deen seasonings, and famous restaurants' package mix baiking recipes. There were also lots of sauces, marinades, and spreads. It was upscale, but less expensive than the Williams-Sonoma across the street. There is a nice selection of cookbooks, too! read more

I've been a loyal, long-standing customer of this great business through all its incarnations, from original to current owners as well as both locations. Now that I've become a 'local' I'm thrilled to be able to stock up on things more regularly. The current owners, Doug and Steve, carry on the fine tradition of having a diverse and well curated collection of everything from must haves for entertaining as well as great edibles. Their cheeses can easily become addictive! read more

I'm a return customer. Bottom line: The staff can be unpleasant but they have some great stuff. I can put up with people being disagreeable for a few minutes to get yummy things I haven't found elsewhere. read more

Walked in to what looked like a mishmash and was told (shouted at) immediately that the store was closing in 3 minutes, not locking the doors and feel free to browse but basically get out. So we did and went to another store and bought 12 four piece place settings and numerous serving dishes.... I'll never go back and we are full timers. I will also share my experience. read more

Run for your life! Rudest EVER! Horrible service and treatment. I can't recommend. Had to return an 11 dollar item. Exchanged it actually AND bought another. The little man behind the counter was rude and condescending. In fact he said "don't try to bring anything back". Then he launched into some story about some other customer he has trouble with. He was very arrogant and prideful. Take your business elsewhere. It's hard to believe they are in business based on how they treated us. read more

I've been here several times and won't go back. The rudest staff ever. Even the owners of the neighboring stores say these people are rude. read more

This is my first Yelp review EVER and maybe my last but just have to chime in on previous poor reviews. My wife and I had an extremely unpleasant experience with the owner(s?) of this store. Will not bore anyone with the details, but when the glassware we ordered was not what we expected, we were told that they were nonrefundable (something they conveniently neglected to tell us in the store when we ordered them). We are out of towners and come back every year for an event, so we walked into store today to clear the air and pick out alternative merchandise with our store credit but were rudely (and I mean RUDELY) told that they would not honor their offer from last year for store credit. Without a doubt the WORST shopping experience I've had in years. I'm giving them one star because I don't think zero stars is an option. read more

No stars...extremely rude owners and some woman following me around like I was going to shoplift something...no air conditioning last Thursday (when it was in the high nineties!!)...too bad for them as I was interested in some hard to find custom placemats...will continue my search elsewhere!!! read more

I'm reading the other reviews and laughing. I really like this store and make it my destination shop every time I go to Palm Desert. I've bought a lot of things there and love the selection and quality. They always have a new "hit" treat for the season that I just have to buy for myself and friends. Yes, the proprietors are a bit cranky but until you run a small business yourself, you have no idea what it's like day to day. This is NOT Nordstrom folks! You don't get to buy and return, buy and return, buy and return. I'm going to call them right now to place another order. I hope they can do it because I know packaging and shipping for a small business is a hassle. Make sure you get their #1 seller of Horseradish Cheese. jccoco white chocolate is to die for. read more

Terrible service. My family and I walked in and before the door even closed, the owner was in our face asking if our children knew not to touch anything in the store (mind you, our children aren't that young anymore and have pretty good manners - not perfect kids but certainly not wild hooligans). He followed us around (as if he feared we were going to steal something). Made the experience extremely uncomfortable. About their selection of products, some were unique and interesting, but pricey. I would urge shoppers to consider a different store, like the Williams Sonoma across the street or other locations with better customer service, a better shopping experience, and more competitive pricing. The Upper Crust -crusty for sure, not a good thing. read more

Very, very COOL store for house stuff. Pot , pans and everything else. Example, I bought bloody Mary mix here. Yep went here just to get mix. Very professional and friendly staff. If you're ever in the area of El paseo, this is a must stop location. read more

These guys need to work on their personal skills with customers. The store itself is wonderful and has a wide selection of great merchandise. I've shopped there for 13 years and spent a lot of money outfitting our desert home with kitchen and entertaining items, in addition to buying many gifts for friends there. I was buying a few things for gifts that weren't that expensive and said they were gifts and would like a gift bag. I was told they could give me a bag but not tissue paper because i wasn't spending enough.....I hadn't finished buying items for the gifts and added a $25 item to each of the bags. The attitude immediately changed and they said they could upgrade to a bag with tissue!! Give me a break. First of all they don't even seem to remember me as a frequent customer and the tissue paper might have been worth 2 cents. Pay attention guys. It irritated me to the point that I don't want to give them my business. PS: Quit have that woman following people around the store. It's annoying 5 stars for merchandise 1 star for service read more

Across the street is a Williams and Sonoma. I love that store and the high quality of their products. There is a similar comparison to this store. But this has a more personable feel and unlike some of the other Yelpers who had a bad experience, I've always had a good one. More than that I found items that I couldn't find in a W&S or a Sur La Table. My only gripe is that they close the store a 5pm, just like 90% of the stores on Paseo. read more

Great store with everything a gourmet kitchen could use. Beautiful dishes, serving pieces and table decor. They have a great line of gourmet foods, including some under their own label. You must try the Horseradish cheddar cheese and the sesame ginger dressing.....totally unique and wonderful. Very helpful staff....beautiful display of wonderful table serving ideas. Right on El Paseo....easy parking. read more

2/2/12 This is an absolutely fabulous store! I don't know what Susie N was smoking when she wrote her review (sounds like there's more to the story). The owners of Upper Crust, Steve and Doug and all their employees are warm, friendly and welcoming. We were thrilled with our purchases and extremely satisfied with the service we received on some items that had to be ordered. Everything was delivered in a timely manner on the exact date specified. In our book Upper Crust gets the highest marks for customer service. -- Such a fun store with beautiful and different gifts. Be sure to stop in when you're visiting the desert. There is never any pressure to buy anything. read more

I've been going there for the last three years and disagree with the prior reviews. I was in the store today and purchased their custom salad dressings. They are excellent. They also sell great spreads. They have a sesame ginger salad dressing and a horseradish spread that are great. Try them. Every time I've been here I've always been treated with respect and top of the line service. They have a mixed selection of quality food and various high end kitchen and dining accessories. Worth a visit. Find out for yourself. read more

What a fabulous store! This is a must-stop when shopping El Paseo. Lots and lots of great items you won't find anywhere else. And, for high-quality goods, their prices are excellent! Take a look at the German cooking and utensils line, Rosle, which are among the finest in the world. Don't leave without the Rosle corkscrew, which is amazing and saves your wrists and hands. OK, reading some of the other reviews, management may have had some bad experiences with kids. But for me and my wife, they've been perfect each time, answering every question and making valuable suggestions. We especially like that they don't lead you to the most expensive item, which is great. But don't miss the Rosle products - they are exceptional. read more

This is our favorite store to find unique home items as well as cheese, snacks, etc. the Owners love the store they have created and it shows. read more

The best store in the valley. A great variety of dishes etc along with the gourmet food items

Now that the holidays are upon us, nasty is the word for the two in Upper Crust. My husband and I walked in and I asked for a particular food item. Mr. nasty pointed in the direction and grunted. My husband walked out and I should have too. I took the food item, and left, feeling that I was a thief/shoplifter! As a permanent Palm Springs resident I will never, never, never shop there again. Never experienced this attitude in P. D. before. Happy Holidays. Anne read more

I wish that I could have stayed longer! My cousin brought her to poodle on the trip and he was tired so I had to stop looking. There was such a diverse line of products to see from cooking, baking, ,tabletop ,etc. and most of the things I needed were made in Europe or the US. This is a very personal plus plus for me. I was a little surprised at the shiipping costs however , my order was well-packed and came very quickly. I would definitely shop in this establishment again. read more

Williams-Sonoma is across the street and much, much better in every way. Upper Crust appears to have some nice merchandise, but the owner/proprietor is so rude, it is just not worth the effort to shop there. Be very careful about buying gifts, as the return policy is not customer friendly, to say the least. Shop elsewhere! read more

Store is horrible. They have nice things, but the owners are extremely pretentious and obnoxious. We had a similar experience to the other review on here. They follow you around and act as though you're going to break something. I think they need to remember they are in the service business. As cool as their things are, I would hardly spend one dime supporting them. read more

I went to this store with my kids. My son, age 16 was told kids aren't allowed to touch anything in the store. Really? I can understand if he was a toddler or younger and wasn't being careful, but the man/owner behind the counter was very rude in the way he spoke to a customer. The woman who works there had her eyes glued to us as if we were in to shoplift. They both are very creepy! I would not support a business that treats a customer this way...we did not feel welcomed the moment we stepped into the store. We left feeling offended/angry at how disrespectful the owners were. Then we went into William Sonoma across the street. Very friendly/helpful and inviting customer service with a "please touch, check it out" attitude. I would rather spend all my money there! read more

This store is awful. The staff is pretentious and thinks they are so much better than the average individual. I'd shop at Wal-Mart before gracing the doorsteps of this store again. Not to say anything against Wal-Mart as they understand how to treat a customer compared to this place. We went to Pottery Barn and bought what we needed. read more

this is a desert icon...one half is cooking utensils, gadgets and specialty foods, the other half is unique tableware, linens, gifts. i wish they'd bring back the cooking classes they used to have (before The Food Network). read more

Rude and unappreciative clerk literally turn his back on my concern with a faulty product, (an anniversary gift to replace the same item that we had had for the first 25 years!) and told me to go get it fixed someplace. Now that I think of it, KitchenKitchen isn't that much further down the highway, is it? No El Paseo attitude in that friendly establishment... read more