Do you have PTSD from your last remodel experience or have friends who are still recovering from their remodel? The last time we remodeled prior to engaging Tracy and team was 15 years ago. The experience was so horrible (the usual: late delivery, nickel/dime-d every bit, stopped work), we were unable to bring ourselves to take on another remodel till our dining room lights went out and we really needed work done in the house.
Thanks to Houzz, we found Kitchen Inspiration and hired the team to remodel our kitchen, two bathrooms, and dining room. How do I love thee? Let me count the ways...
1) Communications: Tracy (designer), Tze (project manager), and Jeff (on-site foreman) are responsive and prompt in communications, from day 1 through months after the project has completed. I was super impressed in how these three partner; anytime we shared a question or issue with one, the other two know pretty much instantaneously and one of them would address.
2) Teamwork: ....which brings me to my next point about how well they work together. We all have heard horror stories how designer and contractor with opposing opinions/advices, creating headaches for the homeowner. No such thing with this team. They respect and defer to each other for each's specialty, an amazing team with one voice. During a remodel where many decisions need to be made everyday, having aligned guidance from the team is crucial for one's sanity!
3) Integrity/professional: This team does what's right for the customer, even if it means more work for them. A few stories...
---- After our guest bath was painted, Tracy stopped by to see the results. She found the color a bit off from her vision, selected another color with us, and got the space repainted the same day!
---- We purchased Miele appliances for the remodel and Miele requires their appliances to be installed by Miele directly. To be sure outlets and plumbing will work for the appliances installation, Jeff had not only taken extra care to double/triple-check the connecting points, he and his team were on site for the day of installation. Turned out Miele needed plenty of help: from Jeff's team providing them a drill that's strong enough for our tiles, to providing materials/making a custom pipe for the hood, and finally manipulating wiring to fit between the induction stove and convection oven. Miele installers remarked we had an awesome contract team; we could not agree more!
---- After the project completed (and last invoice paid!), we found a chip at the top of the custom shower door. Tracy responded right away, Jeff got in touch and had a replacement order placed. A week later, the chipped glass was replaced. These guys take their warranty seriously!
4) On-time/budget delivery: The team estimated work would begin mid Jan, and complete within 12-14 weeks. They started on 1/18/2017, largely completed by end of March (10 weeks), with one last piece (custom shower door) installed early April. And this was with three change orders! Amongst the three change orders, one was due to unanticipated structural work uncovered until opening up the drop ceiling; the other two were entirely new scope we adde on.
Overall, we are extremely happy with our experience with Tracy, Tze, Jeff, and team. They are a joy to work with and a team who truly takes pride in their work. We love Tracy's design; even tho we couldn't fully visualize the design at the beginning, we trusted Tracy and remodel came out amazing, with Jeff's execution. The remodel has transformed our living space into a stylish forever home for us. Thank you, Tracy, Tze, and Jeff!!! read more