Bill Tuorto initially sold us on a line of cabinets called Kith. Once we decided on the style and color with Kith, we signed a contract and left a 50% deposit with Kitchen Elite on March 7, 2020. Immediately after we signed the contract, Bill pulled a bait and switch and pushed us towards another cabinet brand, Hansom, which he said was better and even cheaper. Since this was all new information to us, we told Bill that we will need to think about it over the next few days. After doing our own research, we found that Bill lied about several things with both cabinet lines and we told him we did not feel comfortable with what he told us and we no longer wanted to proceed with either cabinet line and we wanted our 50% deposit back. Since we were a few hours past the 72-hour cancellation window by NJ law, Bill became very nasty and said he will not return our deposit. After speaking to other cabinet dealers, we learned that a 50% deposit is very uncommon in the industry and it's a clear indication that the business has underlying cashflow issues.
Since Bill would not return our deposit, we tried to work something out with him on another cabinet lined called LaurierMax. LaurierMax was above the price point we wanted to be at. Ultimately, we decided to proceed with LaurierMax as we were already out 50% with our deposit. However, the issues with Kitchen Elite did not stop here. Several cabinets arrived damaged and measured incorrectly. After a lot of going back and fourth, only some of the cabinets were repaired and/or replaced. Bill does not take any accountability and does nothing to rectify the situation with the cabinet manufacturer. Once he is paid in full, he will not help his customers. This is clear consumer fraud.
It is important to note our contractor was the preferred installer that Kitchen Elite used for two years, however, our contractor no longer does business with him as there were similar issues on other projects in the area. This is the third cabinet installer that Bill has gone through in 6 years. read more