I rarely leave reviews, but my experience with this company was so frustrating and time-wasting…read morethat I feel obligated to warn others. We ordered three walk-in closet systems. One of the boxes arrived completely destroyed and contained random parts from three different systems. We contacted customer service immediately and made multiple calls over the span of two months -- often waiting on hold for hours -- and were repeatedly assured the issue would be resolved. After all that wasted time and effort, we were told that the only option was to disassemble everything and return the items for a refund -- as if they were doing us a favor. By that point, the units were partially assembled and the boxes were long gone, which any reasonable customer would expect not to need anymore. They refused to reimburse us for the packaging or offer any alternative solution. Given the amount of time we already spent trying to resolve this issue, the company should have issued a full refund without requiring further inconvenience. Instead, they asked us to spend even more time disassembling the product and arranging shipment, which shows a complete lack of respect for their customers' time and effort. Disorganized, unprofessional, and dishonest. Stay far away from this company.

I just called in a phone order and was given to the store manger (Zag I think...his name started…read morewith a Z I believe) and he was great. He was very polite, professional and patient. I hate doing phone orders because they take a long time and can be confusing and frustrating but I hung up smiling. I think it was one of the best experiences I've had ordering over the phone, he didn't rush me and was friendly. If his professionalism carries into the store, I'm sure its a five star place to shop too.

My husband and I were remodeling our downstairs bathroom, and we were googling different places…read morewhere we could buy countertops while still maintaining the vanity we already had. We literally stumbled across Stone Pros while parked in downtown Everett, using Yelp to find something nearby, after our initial venture didn't pan through. We met with Ryan, who was extremely nice, and showed us around with what our options were, including remnants and full pieces. We almost immediately found a remnant that was exactly what we were looking for. We finished our shopping experience with Amanda, who clearly knew her stuff. She could name any stone and any manufacturer with a quick glimpse at a photo. We picked up our countertop today, and we could not be more happy. We also went with one of their sinks. Still have to finish the backsplash, but this is our progress so far. The quality is unsurpassed by anything you would find at Lowe's or Home Depot. The price was much lower than we expected to pay. They offer full service, or do it yourself, and are very upfront with the prices about both. We will definitely be going back to Stone Pros from now on. We feel incredibly lucky to have found them. We love that we are supporting a local family owned business. The owner has his kids' artwork all of his office. Thank you to Ryan and Amanda for all of your help!

We were remodeling our kitchen, looking for new countertops and a fabricator to handle our project…read more Upon our first visit to Stone Pros, Emily greeted us and patiently answered all of our questions. She recommended several businesses for our countertop search and outlined how they would support our project. As soon as we selected the granite desired, she immediately provided a very reasonable cost estimate. We particularly appreciate their excellent customer service, always returning our inquiries quickly and always meeting their commitments.

Very, very poor follow up. I received an estimate from Sara for carpeting. She never returned my…read moremessages requesting a date for measuring. I finally drove 30 minutes to the store on a Thursday to get an appointment. Sara was there and had an excuse, saying she was going to call me on Monday. Ummm... too busy to look at the scheduling calendar, make a call and get a date on the calendar with a client? Dale came to measure and sent a proposal that afternoon. After looking at the proposal, I noticed they had used my sister-in-law's address in Seattle as the ship to/install. I'm in Skagit County. I wrote back to Dale, copying Sara, asking them to switch the address to mine. Dale said he would, but that it would change the sales tax amount. Unsure why that would be an issue as it would come out in my favor... Skagit county sales tax is much less than King County. I am yet to receive the revised proposal even though I have called a few times requesting that it be done. Has been one month since Dale measured for carpeting. I can't imagine they are so busy that they can't get into a proposal and change the address and resend it in an email to me. The dismissive behavior by Sara and lack of follow up on both their parts has me incredibly disappointed. I will never shop at Great floors in Burlington. I suggest you don't either. Yes they can give you great prices but I don't think it's worth it in the long run. Many other places have wonderful flooring in the area and they can come very close to their prices.

I was going to have countertops, carpet and laminate flooring done. I went through to the process…read moreof having my house measured, picked some things out. I was told it would be 1-2 days to get a quote. It's been 7 days and have heard nothing. Now I have to start the process over. My project will be 3-4 weeks behind now. I guess they don't want business. I'm pissed!

what a bummer. we just moved to Burlington and the first kitchen and Bath co we call is…read moredisconnected

From the owner: Stone Forest is an industry leader in supplying the Pacific Northwest with premium quality…read morecabinetry, granite slabs, and custom counters. A mainstay in the Skagit Valley for years, Stone Forest offers exclusive brands of tile, stone work, floor coverings, hardwood, and wall coverings. You will find the finest quality tiles and stones that satisfy the latest design trends for your home.

Overall, I'm really happy with my quartz countertops from Integrity Stonework. The quartz looks…read moregreat, it was cut well to the shape of my kitchen, and the seam between 2 countertop pieces is practically invisible. The process from enquiring to ordering was very straightforward and easy to engage with. I was able to go and view the quartz prior to them cutting it to shape. The only road bump we hit was with installation. For the most part it was a good installation job, but it turned out that one of my cabinets was a bit higher than the others, which wasn't visible with the old counters. The installation team pointed out to me that they had to put an additional piece of wood under the counter in that location, but they didn't point out that it then made that counter higher than the others, and I didn't see that when they showed me. I only noticed the height difference after the installers left. My feedback is that I would have liked the installers to have been more explicit about this height difference before they glued the quartz down. I was relying on Integrity Stonework to be the experts for this installation, so trusted that they would point items like this out. After the installation, I had to pay an additional company to come in and remove the countertop to adjust the cabinet before gluing the quartz down again as Integrity Stonework did not offer to come and fix it, despite my request to them to make good on this. To be fair, the installation team did point out a different issue with countertop leveling in a different part of the kitchen prior to gluing items down. I think the height differential was just an unfortunate hiccup as part of this journey, so be thorough and ask to check the countertops prior to anything being glued down!

We had Integrity Stonework install a new quartz countertop in our kitchen and are extremely happy…read morewith it. They were a pleasure working with from selecting the stone in the office, measuring our kitchen, to installing. We had a sort of non-standard window shelf that we weren't sure how it would turn out, but they gave us a few options (with drawings, measurements, and schematics so we could see in detail) for the raised bay window. Installation was quick and easy. We're very happy we went with Integrity.

Great place! Don't be intimidated by the name, it not just for the industrial chef. There's plenty…read moreof stuff for the home cook. Lots of variety and some very unique gift ideas at reasonable prices. Where else are you going to find a lemon squeezer and right next to it a lime squeezer? Buy both for under $50. Friendly knowledgeable service and lots of parking. Sure it's a bit off the beaten path but unless you want to drive to Seattle or Vancouver you won't find better in the area.

This place has EVERYTHING! I have purchased many items here…read more Hitel pans. Knives. Anything you need to stock up your kitchen

Great work on installing our bathroom mirror/medicine cabinet and light fixture! Thank you!read more

From the owner: Welcome to our construction and remodeling website, we are here to help you, by putting your needs…read morefirst. We are a construction and remodeling licensed and insured company, so rest assured we will give you the best service, and peace of mind. All of our jobs are guaranteed, with our experience, we always offer good quality. Free Estimates!

Ignore this company. Fails to honor commitments, return phone calls or be responsive to customer…read moreneeds. When posed with a question why they did not respond, the person was sarcastic and insulting. Not a good business model.

As another reviewer stated, don't waste your time. Even if you're ready to go. I had a project…read moreready to go. Plans drawn up (paid $1200) finalized materials and finishes. Was told by the rep that they would get back to me with in 2 weeks with the final bid. That over a year ago. I wouldn't have these people build a dog house for me. Stay Away.. You've been warned.