We bought a built-in large refrigerator from Ferguson in Burlington 5 years ago. Very expensive to…read morebuy. This refrigerator was delivered and installed by Ferguson. This refrigerator recently died and we have bought a replacement elsewhere. On removing the refrigerator, it was discovered that the required anchor anti-tip bolts were never attached! And the installers also broke a back foot! As this refrigerator was top heavy, these anchor bolts are required for safety reasons! And probably the lack of anchoring might have shorted the lifespan of this refrigerator as it began to sit uneven and felt more wobbly over time. It is our suggestion that Ferguson contact all owners that have purchased built-in appliances that require anchor bolts and have them inspected. They can fall over causing severe damage, and could hurt someone. And finally, if we had to design our kitchen over again, we would never do built-in appliances ever again. They look good. But, they are not worth it!

We arrived with an unusual part for a hot/cold hose bib in the back yard. Odd threads that nobody…read morein town was able to pinpoint. Then came Phil. This guy knows what he's talking about. Although he'd never seen one before he called around to the manufacturer of the product and said "wait a minute, says I have one available". Got off the phone and walked to where they may have been located and found 4. I bought 2 so that I'd have a back up. I highly recommend these guys, they not only had my part but if not they were determined to find it and order if possible. This is not a final destination point after all else fails. This is a beginning to an end. It's here if you can't find it then move on. But as unusual as this part was I'll bet they find yours!! Thanks Phil and others for your tremendous service!!

I rarely leave reviews, but my experience with this company was so frustrating and time-wasting…read morethat I feel obligated to warn others. We ordered three walk-in closet systems. One of the boxes arrived completely destroyed and contained random parts from three different systems. We contacted customer service immediately and made multiple calls over the span of two months -- often waiting on hold for hours -- and were repeatedly assured the issue would be resolved. After all that wasted time and effort, we were told that the only option was to disassemble everything and return the items for a refund -- as if they were doing us a favor. By that point, the units were partially assembled and the boxes were long gone, which any reasonable customer would expect not to need anymore. They refused to reimburse us for the packaging or offer any alternative solution. Given the amount of time we already spent trying to resolve this issue, the company should have issued a full refund without requiring further inconvenience. Instead, they asked us to spend even more time disassembling the product and arranging shipment, which shows a complete lack of respect for their customers' time and effort. Disorganized, unprofessional, and dishonest. Stay far away from this company.

I just called in a phone order and was given to the store manger (Zag I think...his name started…read morewith a Z I believe) and he was great. He was very polite, professional and patient. I hate doing phone orders because they take a long time and can be confusing and frustrating but I hung up smiling. I think it was one of the best experiences I've had ordering over the phone, he didn't rush me and was friendly. If his professionalism carries into the store, I'm sure its a five star place to shop too.

My husband and I were remodeling our downstairs bathroom, and we were googling different places…read morewhere we could buy countertops while still maintaining the vanity we already had. We literally stumbled across Stone Pros while parked in downtown Everett, using Yelp to find something nearby, after our initial venture didn't pan through. We met with Ryan, who was extremely nice, and showed us around with what our options were, including remnants and full pieces. We almost immediately found a remnant that was exactly what we were looking for. We finished our shopping experience with Amanda, who clearly knew her stuff. She could name any stone and any manufacturer with a quick glimpse at a photo. We picked up our countertop today, and we could not be more happy. We also went with one of their sinks. Still have to finish the backsplash, but this is our progress so far. The quality is unsurpassed by anything you would find at Lowe's or Home Depot. The price was much lower than we expected to pay. They offer full service, or do it yourself, and are very upfront with the prices about both. We will definitely be going back to Stone Pros from now on. We feel incredibly lucky to have found them. We love that we are supporting a local family owned business. The owner has his kids' artwork all of his office. Thank you to Ryan and Amanda for all of your help!

We were really impressed with Stone Pros quality and their willingness to go the extra hour to make…read moresure we were happy with the end result! Stone Pros worked hard to fit in our small bathroom project into a busy schedule right before the Thanksgiving holiday, which helped us meet a tight timeline on our side. Then, after some mixups, they made sure we didn't bear any extra cost and still got our project done on time. They even made two separate trips down to Seattle with the finished pieces to make sure we had everything on our schedule. It was especially impressive that they did so much for a small project like ours so I can only imagine they'd work as hard on everything they do!

Very, very poor follow up. I received an estimate from Sara for carpeting. She never returned my…read moremessages requesting a date for measuring. I finally drove 30 minutes to the store on a Thursday to get an appointment. Sara was there and had an excuse, saying she was going to call me on Monday. Ummm... too busy to look at the scheduling calendar, make a call and get a date on the calendar with a client? Dale came to measure and sent a proposal that afternoon. After looking at the proposal, I noticed they had used my sister-in-law's address in Seattle as the ship to/install. I'm in Skagit County. I wrote back to Dale, copying Sara, asking them to switch the address to mine. Dale said he would, but that it would change the sales tax amount. Unsure why that would be an issue as it would come out in my favor... Skagit county sales tax is much less than King County. I am yet to receive the revised proposal even though I have called a few times requesting that it be done. Has been one month since Dale measured for carpeting. I can't imagine they are so busy that they can't get into a proposal and change the address and resend it in an email to me. The dismissive behavior by Sara and lack of follow up on both their parts has me incredibly disappointed. I will never shop at Great floors in Burlington. I suggest you don't either. Yes they can give you great prices but I don't think it's worth it in the long run. Many other places have wonderful flooring in the area and they can come very close to their prices.

I was going to have countertops, carpet and laminate flooring done. I went through to the process…read moreof having my house measured, picked some things out. I was told it would be 1-2 days to get a quote. It's been 7 days and have heard nothing. Now I have to start the process over. My project will be 3-4 weeks behind now. I guess they don't want business. I'm pissed!

what a bummer. we just moved to Burlington and the first kitchen and Bath co we call is…read moredisconnected

From the owner: Stone Forest is an industry leader in supplying the Pacific Northwest with premium quality…read morecabinetry, granite slabs, and custom counters. A mainstay in the Skagit Valley for years, Stone Forest offers exclusive brands of tile, stone work, floor coverings, hardwood, and wall coverings. You will find the finest quality tiles and stones that satisfy the latest design trends for your home.

Overall, I'm really happy with my quartz countertops from Integrity Stonework. The quartz looks…read moregreat, it was cut well to the shape of my kitchen, and the seam between 2 countertop pieces is practically invisible. The process from enquiring to ordering was very straightforward and easy to engage with. I was able to go and view the quartz prior to them cutting it to shape. The only road bump we hit was with installation. For the most part it was a good installation job, but it turned out that one of my cabinets was a bit higher than the others, which wasn't visible with the old counters. The installation team pointed out to me that they had to put an additional piece of wood under the counter in that location, but they didn't point out that it then made that counter higher than the others, and I didn't see that when they showed me. I only noticed the height difference after the installers left. My feedback is that I would have liked the installers to have been more explicit about this height difference before they glued the quartz down. I was relying on Integrity Stonework to be the experts for this installation, so trusted that they would point items like this out. After the installation, I had to pay an additional company to come in and remove the countertop to adjust the cabinet before gluing the quartz down again as Integrity Stonework did not offer to come and fix it, despite my request to them to make good on this. To be fair, the installation team did point out a different issue with countertop leveling in a different part of the kitchen prior to gluing items down. I think the height differential was just an unfortunate hiccup as part of this journey, so be thorough and ask to check the countertops prior to anything being glued down!

We had Integrity Stonework install a new quartz countertop in our kitchen and are extremely happy…read morewith it. They were a pleasure working with from selecting the stone in the office, measuring our kitchen, to installing. We had a sort of non-standard window shelf that we weren't sure how it would turn out, but they gave us a few options (with drawings, measurements, and schematics so we could see in detail) for the raised bay window. Installation was quick and easy. We're very happy we went with Integrity.

Great place! Don't be intimidated by the name, it not just for the industrial chef. There's plenty…read moreof stuff for the home cook. Lots of variety and some very unique gift ideas at reasonable prices. Where else are you going to find a lemon squeezer and right next to it a lime squeezer? Buy both for under $50. Friendly knowledgeable service and lots of parking. Sure it's a bit off the beaten path but unless you want to drive to Seattle or Vancouver you won't find better in the area.

This place has EVERYTHING! I have purchased many items here…read more Hitel pans. Knives. Anything you need to stock up your kitchen

Our group mailbox that I share with my neighbors, got knocked down and Efrain and his helper Rigo…read morecame out to give us an estimate. I gave them the job and they fixed it without inflating the cost and put thought into the best way to repair it. They resurrected the mailboxes and it is better then before. I highly recommend this handyman. He showed up gave us a free estimate, and came back to do the job and finished it to our satisfaction. Michael McQueen - La Conner WA

Replaced dishwasher, repaired drywall and painted a bathroom. Thomas was very responsive and…read morecommunicative throughout and did a great job. Will use for future projects.

Ignore this company. Fails to honor commitments, return phone calls or be responsive to customer…read moreneeds. When posed with a question why they did not respond, the person was sarcastic and insulting. Not a good business model.

As another reviewer stated, don't waste your time. Even if you're ready to go. I had a project…read moreready to go. Plans drawn up (paid $1200) finalized materials and finishes. Was told by the rep that they would get back to me with in 2 weeks with the final bid. That over a year ago. I wouldn't have these people build a dog house for me. Stay Away.. You've been warned.

The staff has always done there dest to help me. I like…read morethat they allow my dogs to come in. The staff always like seeing my dogs. And the customers are usually really good about it too I will admit I don't know I asked the staff were a technical questions. But when I do they usually do their best to help me out.

I was out of town and placed an order online. For convenience I opted to have the order shipped to…read moremy home. I had an estimated delivery time of two days for the full order minus one extension cord that would be delayed. After paying an ungodly amount for shipping I waited. After two days part of my order showed up. I texted the help line to find out where the rest was. As with all farmed out support lines they were no help at all. I waited until the next day to call the store directly only to them find out that they said *I* was supposed to call them to have lumber delivered and on top of that there's no estimated time for the delivery I have to make myself available the whole day. NO WHERE and at no time was I told to call the store directly during my online purchase. I'm still waiting on my lumber, hopefully, it'll be here tomorrow. I will *never* order from here again.