Very, very poor follow up. I received an estimate from Sara for carpeting. She never returned my messages requesting a date for measuring. I finally drove 30 minutes to the store on a Thursday to get an appointment. Sara was there and had an excuse, saying she was going to call me on Monday. Ummm... too busy to look at the scheduling calendar, make a call and get a date on the calendar with a client? Dale came to measure and sent a proposal that afternoon. After looking at the proposal, I noticed they had used my sister-in-law's address in Seattle as the ship to/install. I'm in Skagit County. I wrote back to Dale, copying Sara, asking them to switch the address to mine. Dale said he would, but that it would change the sales tax amount. Unsure why that would be an issue as it would come out in my favor... Skagit county sales tax is much less than King County. I am yet to receive the revised proposal even though I have called a few times requesting that it be done. Has been one month since Dale measured for carpeting. I can't imagine they are so busy that they can't get into a proposal and change the address and resend it in an email to me. The dismissive behavior by Sara and lack of follow up on both their parts has me incredibly disappointed. I will never shop at Great floors in Burlington. I suggest you don't either. Yes they can give you great prices but I don't think it's worth it in the long run. Many other places have wonderful flooring in the area and they can come very close to their prices. read more

I was going to have countertops, carpet and laminate flooring done. I went through to the process of having my house measured, picked some things out. I was told it would be 1-2 days to get a quote. It's been 7 days and have heard nothing. Now I have to start the process over. My project will be 3-4 weeks behind now. I guess they don't want business. I'm pissed! read more

Great Floors?, not so much! I was looking for a quote to do my countertop and stopped in at the end of March...I STILL HAVEN'T RECEIVED MY QUOTE HERE ON MAY 9TH!!! They had a guaranteed order from me and I even left them my sink cutout so they would have it when they did the cutting. (I ended up just going back in and picking up the cutout pattern because I never heard back from them.) They seem to have the best of intentions, but poor followthrough. This is after I called them SEVERAL times to remind them about not receiving the quote AND an email exchange as well. If you're looking for a place to get your project done, don't waste your time at Great Floors in Burlington...I wish I hadn't! read more

I did not have work done, so I can only speak to the sales staff. This place is one of the worst businesses I have dealt with in 36 years of life. They told me my product would be in store for pick up on a Monday. It had not even been ordered on the Monday it was to be available. The story just gets better in that a relative, who had no business with this transaction called and they gave her the info about my product being late but never did call and explain to me what happened. When I questioned the manager as to why he would share my info with someone who was not me he said he "saw us shopping together." This was a lie, he was on a job site the day I came into look at flooring. The only thing I liked about this place is that I cancelled my order with them. Poor business practice and would not recommend. I try to support local, but not when local behaves in this manner. read more

Buyers beware!! Go elsewhere! Great Floors installed our tile shower in our home. Our shower isn't even 7 years old and has been failing since it was installed. Cracked tiles because of zero structure support behind the wall and tiles were placed on sheetrock. We have massive leak issues, black mold and rot that has traveled through our subfloor and exterior siding. I would never recommend them, go elsewhere! They came out and inspected and agreed that this is the "worst shower they have ever seen" and now will not respond or willing to take responsibility. read more

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I went into great floors and asked if they could price match some tile and they said they would. I was in a bit of a time crunch to get things ordered. The employee I was working with ended up taking days off in the middle of this and no one else was willing to step in and cover while he was out. I waited 4 days for him to return, said I needed a quote so I could order that same day and he said he'd get a quote over right away. That was on Aug 18th. As of today I still haven't received that quote. Needless to say I ordered elsewhere and I'll never support Great Floors again after this. Living in a small town word of mouth goes a long way. read more

Steve was great! He walked me through the pros and cons of the two types of flooring I was interested in. he let me take the samples home and didn't mind when I kept them for longer than a week while I was deciding. Once I made my choice he gave me a great price and had the flooring ready for me within a few days. He let my contractor come pick it up. When my contractor asked me to order some trim strips, he had those for me on the next truck as well, so the project was able to move right along with out delays. I love my new floors! Thanks Steve And Great Floors! read more

I've used them twice on two separate rental properties and they have outperformed my expectations. Bill came out to the property to give me an estimate right away. The price was more than fair and he worked with our budget. We needed the job right away and they worked hard to fit us into their schedule. When it appeared that the installers were struggling to get our job completed on time I spoke with Cam(?) at the shop and he stayed late to make arrangements so that we could continue with our project on time. The installers stayed until the job was done - late that night - they did a beautiful job and cleaned up everything by flashlight. To sum it up, good products, fair price and extraordinary customer service. read more

On July 12 I placed an order for an area rug of about 6 by 9 feet for my boat. Two weeks later I had not heard, so i called for a status update. He blamed the delay on a broken binding machine, an excuse I did not quite believe. He said it would be ready the following week (August 1-5) . When that week was all but gone I called again and he said it would be ready the next Tuesday. Tuesday came and went and at 4:30 that day I called again. I had gotten tired of the broken promises, so it ended up that the order was canceled and my money refunded. I did not appreciate that this business made commitments they could not or would not keep. read more

We purchased our beautiful new engineered hardwood flooring a few months ago. Selection to choose from was very good. Morgan was very helpful during the whole process, especially with keeping us updated as to shipping times and availability, which can change due to Covid. The whole process was very successful and we are very happy with our new floors. read more

Wanted to have my home re-carpeted and almost a week letter, the sales staff still hasn't forwarded the quote. If this is how they are before the job, I can only imagine what they'd be like once there's actual work to do. I hate giving negative reviews, but we're going to a different flooring company. read more

In May 2021 we received a quote for flooring throughout the house, carpet and LVP. The quote was reasonable, $9,000 and they promised installation within 2 weeks. We paid in full. As agreed, when installation time got close, my husband tore up our flooring. The carpet installer came out 3 times before he had enough carpet to complete the job. The first attempt to install, the carpet was defective. We chose another carpet that was a little better and was told it might be $5/sq. yd. more. The LVP flooring contractor came out several times before he had enough planking to do the job. Three months later after being lied to week after week, living with plywood floors, the job was complete. They charged us an additional $3,000 for the "upgraded" carpet with was in the same family of products, same weight and density. Buyer beware. This company will lie to get the sale and then charge you more. Worst flooring company ever. The final product is great because of good contractors, but getting there was expensive and painful. They hire outside contractors so the installer you get is the luck of the draw. Maybe you won't get the lone 100 pound installer or the group of Russians to put down your flooring. Good luck if you choose this company. read more

Be careful shopping here... Over measured by 240sf (above & beyound the industry standard of 10%). On September 8th the unused materials were returned in their unopened boxes and we were told there would be a reimbursement for those materials & the labor that was charged - and paid for - to install them ($1200.00 +/-). There have been several emails and messages left regarding the promised reimbursement and NO reponse from Great Floors to date 10/18/18. Horrible unprofessional and illegal business practices! I will NEVER use or recommend Great Floors ever again. read more

I would give ZERO stars if I could. I wanted to have the kitchen floor replaced because it had 2 soft spots. I hired great floors because they told me all thier installers were general contractors and that they could fix the floor. They came out and assured me they could fix it and gave me a quote. I hired them and they came out to redo my floors. After they left I noticed the soft spots were still there and that there was an extremely loud creaking in another area of the floor. I have been calling, emailing them for months about this. They came out to take a look at it and told me it was a problem with the house. The manager Mellisa said that I should hire a contractor to come out and to confirm it. She let me know they have contractors available. I hired a contractor on my own that isn't affiliated with Great Floors. He came out and let me know that it is not an issue with the house. "One area squeeks heavily, most likely caused by a lack of subfloor adhesive, and the second location appears to have a very large deflection (soft spot). The patches performed by Great Floors appear to have not spanned 3 flooring joists, causing soft spots and instability." - From the hired contractor. I spent almost $1500 on a flooring job that is now worse than in was before. Great floors will not respond to my emails or calls. Do not throw away your money. read more

This store has cancelled our installation 3 times as of this morning. I have had to reschedule my move in 3 times now at my expense and inconvenience. Three strikes and you are out. Looking elsewhere now. read more

I went into Great Floors to check on pricing for acacia hardwood flooring. The sales lady showed me two different samples. When I asked if they had anything else in a darker shade, she was extremely condescending in her answer "You can't tell a tree how to grow." Wow... Now that's service. Even worse, as I shopped around I heard the sound of cards being shuffled across the showroom as the two sales associates sat at their desk playing cards while myself and another couple looked at samples with no one around to answer any questions. As I left, I said goodbye to the two sales associates that were engulfed in their card game. It must have been a great game! No one responded back. I would definitely call this Not-So-Great Floors. read more

High quality tiling by a professional installer, for a special order. We are happy with the final results.

My husband and I just left Great Floors and I'll tell you that we were promptly greeted by Bill as we entered the store. I gave Bill a run down of what we were looking for to cover our bedroom, bathroom hall and family room. It was all of about 10 minutes before we decided on our flooring and walked out the door with a sample. It's been a long time since I've worked with such a knowledgeable sales person with 40 years of flooring experience and am impressed at how quickly we came to a decision. I've been researching flooring for several weeks on the Internet and box stores and can tell you we will be purchasing thru Bill and Great Floors. We were hesitant to stop in here based on one of the other reviews but I'm very glad we did!! read more

Great Floors (Chris) handled my kitchen project - replacement of countertops and installation of a full tile backsplash. The process was handled professionally and I am extremely pleased with the finished results. The two sets of installers did a great job and arrived when they said they would. There was a slight problem (due to the home builder) and Chris made it right. I'm very particular and am 100% satisfied! read more

If I Could Give -10 Stars, I WOULD. These incompetent, unprofessional people do not do a complete and quality job, they harass the hell out of the customer for immediate payment even after agreeing in writing to a payment arrangement and before the job has even been fully completed, they never come back and finish unfinished detail work they missed that was brought to their attention, and then they disobey their corporate headquarters office and continue to harass customers-- even going around the customer to be sneaky and slip billing past them to the title company-- and even after they were explicitly ordered by their headquarters superiors to step out of the middle to allow the corporate office to work directly with the customer following escalation of the issues. Do not trust these people. Shop elsewhere. For the money, it's worth it to make sure whoever you hire finishes the job RIGHT, they honor their word, they operate 100% aboveboard, and they work with you on payment in a fair, honest, and ethical way. read more

If there was a 0 star they would get it. Very condescending... And the pricing was horrible. Hardiebacker + $4.00 from the box stores. Densshield +10.00 from other local stores... I would hate to see home much I over paid for the tile. So I'm not going to look. read more

I bought Karastan Berber top of the line carpet, had it installed, within 6 weeks, there are 8 flaws in the loop of the carpet and the seam is fraying. i have called the store numerous times, with no response back from individuals. finally spoke to the manager. He said the flaws were caused by my cat, I dont own a cat, then he said it must be my dog, I dont own a dog. then it must be my vacuum ...seriously! they did send the installation man out and he trimmed the seam and took a few pictures with his cell phone. after several conversations he agreed to file a claim with Karastan. an Independent carpet person came out and looked at the carpet, he sided with the manager. there is no way in hell that the flaws are caused by me. No one has come to my home to physically look at the carpet, i will never recommend them to anyone for carpet or any type of flooring. Joyce Holland read more

We have gotten all our flooring from here for the last 20 years, for personal home as well as rentals. We needed flooring for a bedroom. Went in on 7/15/2016, ordered what needed, drove home and received a phone call that the price went up another 300.00, we said not happening to cancel order. Bill the manager called and worked it out back to price we paid. One week later went to pick up order and they informed us that they canceled our order due to unable to get the size. Never called us when they did this days prior to pick up. We asked them to please refund our money and we will no longer due business with them. Saddest part of it all, we still have not received our refund of 600.00, and it is 8/3/2016. Have contacted corporate and still fighting to get out money back. DO NOT DO BUSINESS WITH DISHONEST PEOPLE! read more

About 5 years ago, I purchased maple hardwood flooring from Great Floors in Burlington. First I asked about how tough the flooring would be, we have pets, and I was told the hardwood was treated to be tough like a gym floor. Not ture. Then I asked about dirt collecting in the seams of the prefinished floors. The answer, not a problem. Not true the dirt builds up in the seams. Despite my concerns about pets being tough on harwood I choose the golden oak traditional style flooring. When the wood arrived, I read the information and it said inspect the flooring. Well, I did and it wasn't golden oak. The flooring was everything from a dark red color to almost black with some golden color here and there depending on the board. I asked them to pick up the flooring and I was able choose another floor that increased the cost significantly. I choose to use a different installer than Great Floors since installation would be 50 percent less. Finally, I had ordered the vents to match the new flooring and when the vents arrived, 75 dollars each, they were an inferior product. I insisted that the heat vents meet the standard of those in the market place and they promised to reorder. On the day of installation, the vents had not arrived and it had been over a month since the order went in. They had the bill paid in full. No need for good customer service. I called and talked to management and his comment was, "but, you sent the first hardwood back." By now, I was really disgusted and told him not to throw fuel on the fire." He stopped the insults. The new vents eventaully arrived and they were very nice, the quality that goes for good hardwood floors; however, they now had to be installed after the flooring was laid and that is a difficult process. The vents are poorly done because they were hard to fit in after the flooring. I would NOT recommend Great Floors in Burlington because of deviant practices. They either don't know their product or they hope the customer will accept what ever is sent out. And, they either don't know their products or they don't understand how different products will perform. And for sure the salesman didn't choose to be honest about the dirt collecting in the seams, or he didn't understand the product he was selling. I forgot to mention that the first floor I ordered had no boards that looked like the sample I had seen and on which I based my order. After the insult about sending the flooring back, I went in to the store to see if they still had the same sample on display, the one that I ordered from but looked nothing like what I received, and sure enough, the sample was still on display. So what does this mean? Did I get the one mismatch of boxed wood and then be chastized for sending it back? Or, does it mean management simply didn't care that the flooring didn't look anything like the sample? So many of us don't want to make waves by sending the product back, maybe it is their way to clear inventory. You may surmise that the experience was very bad because I am writing this 5 years after the fact. I was reminded tonight when I started looking for a reliable place from which to purchase carpeting. It won't be Great Floors this time. read more

I have been shopping around for carpet to re-carpet a couple rooms in our home. When I went to Great Floors, I was somewhat disappointed. I was looking for a specific brand of carpet that I had researched and already decided to use in our house. The set up of the showroom is terrible, in that there are desks in front of many of the displays. So the display for the carpet I was looking at was completely blocked by a salesperson meeting with another customer going over their carpet choices. (Not to mention, the salesperson's dog was laying directly in front of the display, so even if I wanted to try to squeeze past the desk to see the samples, the dog was in the way anyway). Another salesperson approached me and asked if they could help. I told the person specifically what I was looking for. I said I had been looking at this particular brand for my house, but was wondering if he could tell me the differences between that and a comparable brand they carried. He couldn't...instead he showed me a completely different brand of carpet that wasn't what I had been looking for. He didn't seem knowledgeable about any of the product (carpet brands, features, carpet pads, pricing, installation costs, etc...). He told me that he "thought" installation costs about $6 per square foot, and that removal of old carpet was about $0.25 per square foot....what? If installation is $6 per square foot, that is a rip off, but whatever...I didn't say anything more about it. I said I would just look around the store a little bit more to see what else they had (hoping to see the original brand I had come in to look at...yet still not able to because it was blocked by a desk where a salesperson was still consulting with a family). Before I did that, though, he suggested that instead of carpet, I use vinyl flooring since it's so easy to clean. So...not only did I not get to even see what they had in the brand I was looking for, my questions could not be answered, and I was pointed toward a product (vinyl flooring) that was not at all what I was wanting to buy. Overall, this store has a great selection of product, but it was set up poorly, had poor service, and you could definitely find the same carpet at a better price elsewhere (I certainly did!). read more

May 29 I ordered a vanity and was told it would be in by the following Tuesday (June 5) and ready for pick up on Wednesday. By Friday (June 8) I still had not heard from Bill. I called and left a message but no return call. On Saturday I stopped by the store to pick up my vanity. Not only was the order not in, there was no record of my order in the system. I called the store the following Monday (Jun 11) and left a message again for Bill. I also spoke with the manager who told me he would get to the bottom of it and call me after 2:30 pm. That afternoon I still had not received a call from either Bill or the manager. When I called the store I was told the manager had left for the day. However, Bill was in and told me the vanity had been submitted with another order and was backordered. He told me it was due in the next day. By Wednesday I still hadn't heard anything so called back late afternoon. I was told the truck should be arriving any time and they would get the vanity out to me. Friday morning I finally received a call (the first one during this whole process) that the vanity had arrived and would be delivered to me that afternoon around 5:00pm. I said someone would be home but please call prior to confirm. I finally received a call at 5:45 saying the truck was just leaving Burlington and would arrive in about 20-25 min. The vanity finally showed up an hour later but the drawers were on the wrong side. Bill told me he would get another one in on Monday and out to me on Tuesday. I did receive a call Tuesday saying it was in and ready and they would call when on the way. I did not receive a call when they were on the way but did receive the vanity June 19. While there was nothing wrong with the product I received, the customer service/communication was abysmal. read more

Worst service I've ever had. I purchased carpet and had it installed in my 88 yr. old mothers house. They covered OVER the heating vents and installed torn/cut carpet on the stairs. I have called several times to the manager, he has never returned my call. I also spoke several times to the man who installed it and he promises to come fix it but never calls back or shows up. It has been 3 months of this! Worst company and service ever! This was Great Floors in Burlington, WA. read more

Will never go to this store again. They ordered too much tile they would not take back. Ordered not enough grout. Had to keep calling to get scheduled. Nobody can find anything on the computer. Nobody knows what's going on. It's like pulling teeth to talk to someone with half a brain. If you are thinking of using this store, walk away. If I could give it zero stars, I would! read more

After having an extremely bad flooring experience from a different dealer, I have been wary of having another job done. Great Floors Burlington staff was truly 'great' every time I came in to shop. They allowed me to just browse without pressuring me, answered questions about various carpet qualities when I needed help, and never tried to steer me to a pricier product that did not suit the active area being covered. They were always pleasant and respectful. Their prices were competitive with other dealers in the area. (Some were cheaper, some were more expensive, but the 'cheaper' folks had scary shops and odd attitudes) My job involved both carpet and vinyl, all was done in one day with no problems, no mess afterward, and it all looks great! Seaming well done and transition areas well done also. We would use them again for another flooring job, without hesitation. read more

Great Floors was so easy to work with! They made the process so easy to choose carpet for my bedrooms. Now I'm excited to see them to choose tile for bathroom floors and kitchen backsplash. read more