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    Great Floors

    2.1 (30 reviews)

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    9 years ago

    High quality tiling by a professional installer, for a special order. We are happy with the final results.

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    13 years ago

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    Ferguson Home - Ferguson Home Signage

    Ferguson Home

    (4 reviews)

    $$$

    We bought a built-in large refrigerator from Ferguson in Burlington 5 years ago. Very expensive to…read morebuy. This refrigerator was delivered and installed by Ferguson. This refrigerator recently died and we have bought a replacement elsewhere. On removing the refrigerator, it was discovered that the required anchor anti-tip bolts were never attached! And the installers also broke a back foot! As this refrigerator was top heavy, these anchor bolts are required for safety reasons! And probably the lack of anchoring might have shorted the lifespan of this refrigerator as it began to sit uneven and felt more wobbly over time. It is our suggestion that Ferguson contact all owners that have purchased built-in appliances that require anchor bolts and have them inspected. They can fall over causing severe damage, and could hurt someone. And finally, if we had to design our kitchen over again, we would never do built-in appliances ever again. They look good. But, they are not worth it!

    We arrived with an unusual part for a hot/cold hose bib in the back yard. Odd threads that nobody…read morein town was able to pinpoint. Then came Phil. This guy knows what he's talking about. Although he'd never seen one before he called around to the manufacturer of the product and said "wait a minute, says I have one available". Got off the phone and walked to where they may have been located and found 4. I bought 2 so that I'd have a back up. I highly recommend these guys, they not only had my part but if not they were determined to find it and order if possible. This is not a final destination point after all else fails. This is a beginning to an end. It's here if you can't find it then move on. But as unusual as this part was I'll bet they find yours!! Thanks Phil and others for your tremendous service!!

    Bed Bath & Beyond - Front of store

    Bed Bath & Beyond

    (2 reviews)

    $$

    I rarely leave reviews, but my experience with this company was so frustrating and time-wasting…read morethat I feel obligated to warn others. We ordered three walk-in closet systems. One of the boxes arrived completely destroyed and contained random parts from three different systems. We contacted customer service immediately and made multiple calls over the span of two months -- often waiting on hold for hours -- and were repeatedly assured the issue would be resolved. After all that wasted time and effort, we were told that the only option was to disassemble everything and return the items for a refund -- as if they were doing us a favor. By that point, the units were partially assembled and the boxes were long gone, which any reasonable customer would expect not to need anymore. They refused to reimburse us for the packaging or offer any alternative solution. Given the amount of time we already spent trying to resolve this issue, the company should have issued a full refund without requiring further inconvenience. Instead, they asked us to spend even more time disassembling the product and arranging shipment, which shows a complete lack of respect for their customers' time and effort. Disorganized, unprofessional, and dishonest. Stay far away from this company.

    I just called in a phone order and was given to the store manger (Zag I think...his name started…read morewith a Z I believe) and he was great. He was very polite, professional and patient. I hate doing phone orders because they take a long time and can be confusing and frustrating but I hung up smiling. I think it was one of the best experiences I've had ordering over the phone, he didn't rush me and was friendly. If his professionalism carries into the store, I'm sure its a five star place to shop too.

    Stone Pros - Vanity Top

    Stone Pros

    (17 reviews)

    $$$

    My husband and I were remodeling our downstairs bathroom, and we were googling different places…read morewhere we could buy countertops while still maintaining the vanity we already had. We literally stumbled across Stone Pros while parked in downtown Everett, using Yelp to find something nearby, after our initial venture didn't pan through. We met with Ryan, who was extremely nice, and showed us around with what our options were, including remnants and full pieces. We almost immediately found a remnant that was exactly what we were looking for. We finished our shopping experience with Amanda, who clearly knew her stuff. She could name any stone and any manufacturer with a quick glimpse at a photo. We picked up our countertop today, and we could not be more happy. We also went with one of their sinks. Still have to finish the backsplash, but this is our progress so far. The quality is unsurpassed by anything you would find at Lowe's or Home Depot. The price was much lower than we expected to pay. They offer full service, or do it yourself, and are very upfront with the prices about both. We will definitely be going back to Stone Pros from now on. We feel incredibly lucky to have found them. We love that we are supporting a local family owned business. The owner has his kids' artwork all of his office. Thank you to Ryan and Amanda for all of your help!

    We were remodeling our kitchen, looking for new countertops and a fabricator to handle our project…read more Upon our first visit to Stone Pros, Emily greeted us and patiently answered all of our questions. She recommended several businesses for our countertop search and outlined how they would support our project. As soon as we selected the granite desired, she immediately provided a very reasonable cost estimate. We particularly appreciate their excellent customer service, always returning our inquiries quickly and always meeting their commitments.

    Integrity Stonework

    Integrity Stonework

    (68 reviews)

    Overall, I'm really happy with my quartz countertops from Integrity Stonework. The quartz looks…read moregreat, it was cut well to the shape of my kitchen, and the seam between 2 countertop pieces is practically invisible. The process from enquiring to ordering was very straightforward and easy to engage with. I was able to go and view the quartz prior to them cutting it to shape. The only road bump we hit was with installation. For the most part it was a good installation job, but it turned out that one of my cabinets was a bit higher than the others, which wasn't visible with the old counters. The installation team pointed out to me that they had to put an additional piece of wood under the counter in that location, but they didn't point out that it then made that counter higher than the others, and I didn't see that when they showed me. I only noticed the height difference after the installers left. My feedback is that I would have liked the installers to have been more explicit about this height difference before they glued the quartz down. I was relying on Integrity Stonework to be the experts for this installation, so trusted that they would point items like this out. After the installation, I had to pay an additional company to come in and remove the countertop to adjust the cabinet before gluing the quartz down again as Integrity Stonework did not offer to come and fix it, despite my request to them to make good on this. To be fair, the installation team did point out a different issue with countertop leveling in a different part of the kitchen prior to gluing items down. I think the height differential was just an unfortunate hiccup as part of this journey, so be thorough and ask to check the countertops prior to anything being glued down!

    We had Integrity Stonework install a new quartz countertop in our kitchen and are extremely happy…read morewith it. They were a pleasure working with from selecting the stone in the office, measuring our kitchen, to installing. We had a sort of non-standard window shelf that we weren't sure how it would turn out, but they gave us a few options (with drawings, measurements, and schematics so we could see in detail) for the raised bay window. Installation was quick and easy. We're very happy we went with Integrity.

    Andys 5 Star Flooring - I just love this flooring...many thanks to Jose for his assistance and Francisco for the great install!

    Andys 5 Star Flooring

    (8 reviews)

    We had a fantastic experience with Jose and 5 Star Flooring. Jose worked with us from the estimate,…read morewhere he helped us determine the best and most cost-effective solution to our needs, through flooring selection (twice!), installation and beyond. He was responsive, helpful and patient at every step. We were on an exceptionally tight timeline to get the new flooring installed before moving into our new house and Jose made it happen. The floor looks beautiful, even better than I had imagined. I'm finally getting around to writing this review about a month and a half after the work was completed, and I just got off the phone with Jose a few minutes ago. We thought a shut off valve had been covered by the flooring, but it turned out the installer had done skilled craftmanship to cover the valve while still leaving easy access to it. More kudos to Jose and 5 Star Flooring! I can't recommend them enough.

    Just as promised, 5 star flooring indeed. I was on a time crunch and Jose was not only very helpful…read moreand personable, he made sure to help meet my deadlines. He was knowledgeable about the types of carpet and knew which would be best for my home to suit my needs now and in the future. We did have a competing bid from another local company who also had more inventory to choose from in-house but ultimately we chose Andy's 5 Star Flooring because of Jose. The crew that came to install worked so fast. They were all very polite and made sure to keep in touch as far as arrival time in the morning. We are very pleased with the finished product and look forward to hiring Jose, Francisco and his crew again in future projects.

    Great Floors - flooring - Updated May 2026

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