Strong smell of propane. Their yard is always leaking propane into our neighborhood. A danger to…read morethe community

I agree with other reviews THE WORST!!!! Buyer beware!!! Terrible customer service and just…read moreplain thieves. Charged us 150$ for NOTHING. Never got a drop pf Propane from this company. They attempted delivery, knocked on the door gave up trying to raise us...refused to return when we were completely out of fuel in late December. We fired them as our supplier....got a new company that stated they are busy removing New Mexico Propane tanks due to poor service. They sent me a bill for 150$ FOR NOTHING!!!! We paid half but told them we would write reviews all over cyberspace about their lack of empathy. Stay warm....and stay away!!!!!! MGR has a reputation in the business...and not a good one. Most of the good staff has left.

This company has been a god send as I moved into a older house that has propane. They have been…read moreexcellent in getting service work done on the heaters and tank. Friendly staff, prompt return of calls.

THE WORST propane company and with the worst customer service ever. I am ashamed Taos let them but…read moreout NM propane and I am ashamed at the MGR they put in charge of the Taos office. RUN FAR AWAY AND FAST! Getting charged $90.14 for a 20 min visit where NOTHING was done other than him speaking to my plumber about BS (who used to work for Amerigas) who was here already putting in a bid. I literally got charged for him doing NOTHING. Go to Rio Grande Propane or Kit Carson. My Taos office won't make this charge go away so maybe posting on EVERY single online option such as google maps, yelp, FB and more about how I got charged and still am 90 bucks on my account when Chris came here and did NOTHING on my property nor did he tell me or my plumber things we didn't already know, maybe at least telling the world might help... and if not, at least people get the hard truth about your company. I just spent MONTHS in the hospital and I did ALL I was asked to get brought up to code even though I've been filled for 7 years and thEN they tell me it will be a month to trade out my tank and fill on top of charging me when Chris came out and DID NOTHING... when that Taos office KNEW I was having major surgery and KNEW I had no heat when this runs out.... or a way to cook and that I was scurrying to get up to code in betweeen major surgeries in CA I have been having.. I HAVE NO HEAT and have a catheter in my gut and a major bladder surgery I just underwent.... I also cant afford 90 bucks when NOTHING was done. I have NEVER not paid my bill or had it late... this is a disgrace to your company and to the MGR Michael you have working there.

The delivery guy put two massive "Suburban Propane" ad stickers on MY NEW tank - without my…read morepermission. Didn't notice til he was gone. Took me 20min to scrape them off.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

If there was a way to leave less than one star I would! I originally worked with Adobe Propane but…read morethey were bought out by AmeriGas and I have spent more time on the phone trying to figure out their scams than should be necessary. They are a shifty company with questionable ethics. They should not be allowed to take advantage of the residents of New Mexico and I plan to reach out to my state senator and representative to change the laws regarding propane companies. Unfortunately there are no local companies that can help me so I'm stuck with large companies that do not care about customers. If you are interested in changing the laws around propane companies to be more consumer friendly here in New Mexico contact me!

THE WORST propane company and with the worst customer service ever. I am ashamed Taos let them but…read moreout NM propane and I am ashamed at the MGR they put in charge of the Taos office. RUN FAR AWAY AND FAST! Getting charged $90.14 for a 20 min visit where NOTHING was done other than him speaking to my plumber about BS (who used to work for Amerigas) who was here already putting in a bid. I literally got charged for him doing NOTHING. Go to Rio Grande Propane or Kit Carson. My Taos office won't make this charge go away so maybe posting on EVERY single online option such as google maps, yelp, FB and more about how I got charged and still am 90 bucks on my account when Chris came here and did NOTHING on my property nor did he tell me or my plumber things we didn't already know, maybe at least telling the world might help... and if not, at least people get the hard truth about your company. I just spent MONTHS in the hospital and I did ALL I was asked to get brought up to code even though I've been filled for 7 years and thEN they tell me it will be a month to trade out my tank and fill on top of charging me when Chris came out and DID NOTHING... when that Taos office KNEW I was having major surgery and KNEW I had no heat when this runs out.... or a way to cook and that I was scurrying to get up to code in betweeen major surgeries in CA I have been having.. I HAVE NO HEAT and have a catheter in my gut and a major bladder surgery I just underwent.... I also cant afford 90 bucks when NOTHING was done. I have NEVER not paid my bill or had it late... this is a disgrace to your company and to the MGR Michael you have working there.

Use Suburban Propane if you like being overcharged and treated with indifference. This big…read morecorporate company is buying up local companies and imposing their greedy fees and corporate indifference on their customers. No more personal service or charges you can trust. Apparently the 4/5 star reviews are from several years ago so proceed with caution.

So very disappointed. After a three week journey to establish service I gave up! Called and gave…read moremy info to a pleasant person who promised to email paperwork later that day - never received anything. Called back, left messages that were not returned, finally reached someone and was told that I had to speak to my original contact, who would call me back shortly - no call back. Finally was able to speak to them, paperwork sent, received, and returned to them. Inspection scheduled for the following week. No show for the tank inspection. Called, left unreturned messages, and after a couple days reached someone who scheduled the inspection for one of two days/time-slots. Promised to call me within two hours to confirm - no call back. No show on either inspection appointment. I waited another week to see if anything was going to initiate on SP's end and nothing did. I called and told them to remove me from their client system. I am a Suburban Propane customer at my house in CA for years now, and they are the absolute best. I cannot imagine why they are so inept and uncaring here in Santa Fe.

terrible customer service. will rip you off then ignore you. doesnt care about loyalty and the…read morefakest christians out there - avoid the lies and bs just go up the road a fee more miles and support the competition

Owner/driver is ABSOLUTELY rude for no reason! When you ask for what he sells, PROPANE, he denies…read moreyou if he doesn't feel like doing it... even if you have money in hand! He's a little nicer to women than men, but he's rude no matter what. Don't own a business where you deal with the public if you're unable to provide CUSTOMER SERVICE! Absolutely miserable man that needs a new career!

Customer service is non-existent if you are trying to reach someone by phone. It rings several…read moretimes, leaves an outgoing message with a basic menu, and then asks for you to leave a voice message. No one ever returns your calls. Furthermore, they do not identify their operating hours in the outgoing message nor do they provide options for paying your bill online. Step into this century, PLEASE!

Things really went south since they were bought out by a new propane company. Not communicative,…read morenever show up when they say they will, and nobody seems to have an ounce of common sense.