This is supposed to be a great hotel in the area so I'll start with the positive. Hotel Staff was very friendly, hotel was clean, felt safe, food was great breakfast was really good here. Rooms are nice I opted for a room with a view which was cool but I should have opted for the 3rd floor which had rooms with a nice terrace balcony. The hotel it's close to so many things very walkable which I also liked. The reason I booked this hotel was because my friend was getting married and it was close by nice enough for me, etc. Now for the not so good. I didn't have soap for 2 days, I called to have it refilled and no luck. I went and bought some hand sanitizer. Next valet is absolutely horrible. Day of the wedding it took 30 minutes of me waiting to get the car. 30 minutes which put me behind schedule arriving late and was not allowed to attend the wedding ceremony. On top of that which I didn't bring up to hotel staff because I was already livid and super late so I just wanted to get going was that the cars system let me know the car had been running for 50 minutes. Which means while I was waiting for 30 minutes panicking I was going to be late the car was mysteriously running. Whatever it is what it is it's a nice hotel but valet is the downfall. read more

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I recently had a lovely stay at the Kissel Uptown. This is a Hyatt property in downtown Oakland with lots of great restaurant and bar options nearby. Check in was a breeze as I was able to check in online prior to my arrival. My room was ready when I arrived a bit early and I immediately got my key cards and headed up. The king room was very clean and modern. Everything still feels brand new. I appreciated that they provided 2 bottles of water in the room -- always a huge plus for me. Spacious shower, blackout curtains, comfy bed, robe... what more could I ask for? There is a restaurant in the lobby, Otto's, where I did enjoy breakfast in the morning. The rooftop lounge was unfortunately not open during my visit. Housekeeping turns over & refreshes your room daily (if you wish). I was able to safely walk everywhere I wanted to go within 5-10 minutes. This ended up being the perfect location in reference to the wedding I was attending at a venue around the corner. It was a great little getaway for this solo trip. Would definitely stay here again! read more

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Yes, please! This place is amazing. First off the lobby is super cool, the food was absolutely delicious and the rooms are pretty modern and sick! The bed was so soft. I feel like I was sleeping on clouds. I want to take the comforter, the pillows and the mattress with me. Next little balcony, although the views could be better. The wall is so high I can't see hardly anything 4 inch stalls. If you're shorter than that, it'll be you some cool air and the wall. I ate at the restaurant and the food was delicious. Now it's not the cheapest thing you'll eat, but I had no complaints about it taste. You get a seven dollar credit for your room to spend at the snack bar, but everything it's damn there at least eight dollars. You can get a bag of chips or a candy bar. They do offer complementary waters, coffee, and tea in the room and water refill stations on every floor. There's a gym on the third floor. The amenities in the room are lovely. Ample chargers because you know us Americans like our electronics at full blast. TV on the wall and a nice little desk to work at. A cool capsule closet. Sliding door for the bathroom and one of those European half open showers Aside from the price of everything, this place is perfection. Now I can't blame them on the price. America's gotten quite expensive for some of the things that are basics in other Asian countries. Four stars though because they could make some of the things a little bit more accessible if they're gonna make some of the other things that much more expensive. Everything doesn't have to be expensive and I think that seven dollar freebie when everything on the menu except for candy bars in a bag of chips is eight dollars, left a little bit of a sour taste in my mouth. All in all, I'll stay here again if it's close to a location where I'm doing work, but I won't just come out here on a regular night just because no matter how nice it is. Got to save my dollars but if you've got the money, please enjoy for the rest of us. read more

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I stayed at this hotel during a recent business trip. I was originally a bit nervous because one hears so many bad things about Oakland. However, my stay at this hotel was delightful. The hotel was beautiful and modern. My room was also trendy modern and had a very relaxing vibe. It had a mini bar, a coffee machine and nice quality toiletries. There is also a gym where you can also find a purified water fountain where you can refill your bottle. The hotel is located close to restaurants where you can walk to. The street where the hotel is located is safe and very clean. They also have Valet parking, at $66 per day (with taxes) and In-N-Out privileges. However, once I had my car parked by the valet, I never drove while I was staying at this hotel because I was concerned about break-ins. Since I was part of a larger group and we would go out dining in the evenings, for transportation we would use Uber because there are many locations in Oakland, where it is not safe to park your car because it might get broken into. We also have some nice group dinners at Drake's and at Nido's garden. This was a nice change from our usual stays at San Francisco hotels. The staff at the Kissel was also very attentive. I enjoyed meeting the older gentleman who helps with the luggage storage, he cracks very funny jokes! I would definitely come back to this hotel, overall a very good experience. read more

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I was in the neighborhood and stopped by this spot for a drink. The ambiance was amazing, definitely a place to take cute photos. The bartender and server were super friendly and attentive. My cocktail was good but 30 bucks for a margarita was not something I would do on a regular. read more

Kissel Uptown - Margarita - Hotels Near Me - Oakland, California

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The food at the restaurant was really delicious! The bartenders Miguel & Gilbert were friendly & knowledgeable. The server Janessa (hope I got that right!) was very sweet & attentive. The room was very comfortable. I got the outdoor patio which was nice to hang out on with coffee in the morning. The location is very convenient and I felt safe walking around alone both day & night. Highly recommend if you are looking for a comfortable stay in Oakland!!! read more

Fantastic staff, super friendly and knowledgeable about the area. Hotel itself is super clean and decent rooms, bar closes a bit too early for my liking especially on a Friday night but decent beer selection. Otto's Restaurant was closed when I arrived so I can't speak on the food but it looked good from what I saw people eating. Quite a few bars and restaurants located nearby too so will Explore today & report more later! read more

Hats off to the Kissel. We were there in May for a college reunion. The Kissel staff was incredible. Check-in was quick, informative and friendly. The staff at the bar/lounge was so accommodating and amazing for out large and unexpected group. You'll see us again in 2 years and we can't wait. Thank you for making our reunion celebration memorable! read more

I'm writing this review shaken and honestly heartbroken, because Kissel Uptown Oakland used to be my favorite hotel in the area. I've stayed here many times, and I've always loved the space but what happened today with the front desk person Vanessa, was one of the most uncomfortable and hostile experiences I've ever had at any hotel. When I walked up to the front desk, the woman working Vanessa didn't acknowledge me at all. She was on the phone, and I stood there quietly for several minutes. Not even a glance, not a "one moment," nothing, not even a finger. When I finally said "excuse me," she snapped at me, very aggressively, "I'm on the phone." The tone was so unnecessary. When I asked calmly to speak to someone else to get help then to speak with a manager, she became even more confrontational, accusing me of yelling (I wasn't), and trying to flip the situation as if I was the problem. I actually recorded part of it and the video shows exactly how calm I was. BTW after the work call she actually picked up her phone to start texting next before trying to even help me. What made it worse was watching her turn around a moment later and speak warmly and politely to a white woman who walked up after me. As a Black woman, the contrast was painful and obvious. When the manager came out to help and try to problem solve, things became even more uncomfortable. The employee started glaring at me, staring me up and down while I talked to the manager, and even positioning herself to see what he was typing into the computer. The manager literally had to step back from her, and ask her to step bac. I don't think I have ever felt that level of intimidation from a hotel employee in my life or anyone for that matter, and I'm from NY. And sadly, this isn't the first time I've had this issue with the same employee. I gave it grace the first time, assuming she was having a bad day. Now I see it's a pattern. I stood at the front desk heart racing and left the front desk shaking, my heart racing, genuinely uneasy about being in my room. That's how bad it was. I've filed a formal complaint with management and will be escalating to corporate as well. I truly hope they take this seriously, because no guest should feel targeted, dismissed, or unsafe in a place they're paying to stay...especially not twice. read more

This hotel has an amazing staff! It was perfectly situated for a concert at the Fox Theatre in Oakland. Merely a block away is Drakes and it's a wonderful place to grab something to eat before a concert. The room was the largest hotel room, that I've seen outside of a suite. Highly recommend. read more

I had higher hopes for this hotel. It is in a prime area which is great. I called about valet before hand and its around $55 car $75 bigger thats crazy knowing the risk of parking in that area. I will say the lobby and restaurant/bar is nice. The front desk was really nice as welll. My reservation needed to be changed and they assisted quickly. They do charge you a resort fee i believe its $17 but $10 you get to spend on drinks or snacks my one iced tea was $10. But still makes sense to use it. The room was pretty small for a king. I did like the shower. I get using colored makeup towels but mines did look like they had bleach on them. Some of the furniture looked dated. They do provide water in the room since they have a refillable station thats a plus.OMG the refrigerator was so small i couldnt fit my apple juice in there. I just wish the rooms were as upscale as the lobby. read more

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Beautiful hotel, but beautiful design does not make up for terrible service. I stayed at the Kissel Uptown Hotel in Oakland from May 8-10, and while the property itself is aesthetically beautiful, my experience with housekeeping and management was absolutely unacceptable. During our stay, housekeeping cleaned our room "like a checkout" while we were still active guests at the hotel. Every single one of our personal bathroom items was thrown into the garbage -- shampoo, conditioner, soap, toothbrushes, toothpaste, and other belongings. When I asked where my things were, the housekeeper literally pulled them back out of the trash and handed them to me in a garbage bag. I have never experienced anything like this at any hotel. The most concerning part is that if we had not unexpectedly returned to the room midday, all of our belongings would have been completely gone by the time we came back later that evening. I would have been left wondering whether someone entered the room, whether my items were stolen, or what even happened. A $100 credit was applied to the stay, but honestly that does not excuse the situation. What makes this experience even worse is the complete lack of response afterward. I sent a detailed email to management on May 11 regarding the incident. I contacted two managers whose emails were provided by the front desk, followed up with the general manager directly, and still have not received a single response. No acknowledgment. No apology. Nothing. That level of customer service is unacceptable, especially for a hotel presenting itself as upscale and luxury-focused. Good design does not trump poor service, and unfortunately this hotel failed tremendously when it came to guest care and accountability. I will not be returning, and I would not recommend staying here based on my experience. read more

I have stayed here a couple different times and have gone to Otto's restaurant in the lobby for dinner many times as well. Spectacular rooms, lobby, and staff. Aaron was very nice, respectful, kind and helpful. The valet staff is also very respectful and accommodating, and I truly appreciate that. Thank you, Kissel. read more

If you are looking for a solid and clean hotel with a courteous staff in downtown Oakland , this is the place. It wants to be luxurious but the hallways leading to the rooms look dated and the carpet would benefit from a refresh. The rooms are neat and the bathrooms modern and well equipped.They will give you a $10 credit to spend on snacks at check in which is a nice touch. In summary, I enjoyed my stay which by the way did not break the bank and will come again, no problems. careful: expensive valet and day parking. read more

This hotel is giving everything but timeless luxury in Uptown Oakland. Upside: The lobby area, rooftop (detached and around the corner), the restaurant, the exterior boutique-style décor, and even the fragrance in the hallways were all pleasant touches. We also received a $30 credit as a gesture for the inconvenience. Downside & Context: My sister and I chose the hotel for a staycation while attending our brother's wedding nearby. We checked in on 8/29 fairly late in the evening. The first thing we noticed was that all the glasses in the room were either dirty or covered in fingerprints. We also discovered that the shower wasn't draining properly, which raised concerns about cleanliness. When we went to disinfect the bed, we found stains on the sheets--that was the final straw. The in-room phone instructions for reaching the front desk were unclear. I ended up Googling the number and calling it from the hotel phone, which resulted in an unexpected long-distance charge of $8.61. We asked to be moved, and the staff relocated us to another room down the hall. Unfortunately, that room was smaller than the original and also had issues: the floors were not fully clean, the bathroom needed attention, and the bed frame was broken. The views were also less than desirable. There were also surprises on the final bill, totaling $415.10. Of this, $92.49 was destination fees ($27.00 per night plus a 14.2% tax of $3.83 per night). The remaining $124.61 came from in-room dining ($116.00, inclusive of food, delivery, gratuity, and tax) and the long-distance call ($8.61), which was made directly to the hotel only because the in-room telephone prompts were too complicated. Overall, while the staff was attentive, the price paid here from 8/29-9/1 does not reflect the amenities, room condition, or guest experience. I would not recommend this hotel, especially given the number of unexpected fees and the cleanliness concerns during our stay. read more

I stayed here for 2 days. Overall it was a nice experience. The front desk staff were very friendly and accommodating especially when I was asked to extend my stay for another day. If it is your first time ever at the hotel they give you these coupon cards for a certain percentage off the drinks. Also another coupon was for a bag next door. Unfortunately I did not go get a drink since I was alone (social drinker here), so I'm not sure if the drinks are good or not. The room was spacious since it was just me and neat. Now the AC did take awhile to kick in, so you may want to crack a window open. It wasn't much helpful to do that since it's summertime in the bay. You need your key card to work the elevator. Also they require a deposit so if you booked with a third party you would still need to pay a deposit. I believe the deposit was around 150-165 if I'm not mistaken. I admit I'm not too much familiar with the bay but this hotel was around some eateries. I do suggest maybe having a car for more conveniency opposed to walking. I'll stay here again, the only downfall was how long it took the AC to kick in because I was baking like a baked potato in the room for some time. I'm not sure if it was because it was hot overall and everyone had the AC running at the same time or what. I would stay here again. I like the location and also the room overall I had a "mini city view somewhat", for the price it wasn't bad to me. read more

Kissel Uptown - Somewhat mini city view lol nighttime - Hotels Near Me - Oakland, California

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Too warm in the rooms. No shower door. No heat in the showers. No storage or limited for clothing. I had to put clothes on the couch. I'm still waiting on the extra hangers. The burger was good however. read more

Exceptional hotel in Oakland. Maybe I'm biased, but I was upgraded to a lovely room (I booked a king) with what I would call a patio on the 3rd floor. The fitness center is on this floor and if I was to be disappointed with anything it would be that for hotel of this size and location there were only 2 treadmills. Otherwise, the staff were super. The restaurant had really good food. The rooms were very clean and the bed was really comfy! The hotel also has water refill stations throughout! Loved that! I Lyft so I can't speak for parking! I have to come back here regularly and will definitely stay here again. read more

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I recently stayed at the Kissel Uptown Oakland and overall, I enjoyed my time there--but there are a few things I wish were better. The rooms are definitely on the smaller side, but they're very well thought out. Smart design, beautiful decor, and everything felt intentional. I didn't miss the extra space because everything had its place. The bed was super comfortable, and the bathroom was spacious with great water pressure and shower controls that weren't right under the stream--love that. Toiletries were high quality too. I really appreciated the little details like the comfy lounge chair and the key access security for the elevators. The location is also a big plus--there's so much to do within walking distance, and the area has a fun, lively vibe. Now, a few things I didn't love:    *   No iron or ironing board in the room--only a steamer. Not ideal if you're dressing up for something.    *   As a Hyatt member, I expected a better late checkout policy. One extra hour doesn't really cut it when other hotel brands offer more flexibility.    *   The mini fridge was pretty much useless. It's not deep enough to hold a standard takeout container, so my leftovers went to waste.    *   $55/night for parking feels excessive, especially when the only alternative is street parking in Oakland, where car break-ins are a real concern.    *   The hotel restaurant didn't impress--it had limited menu options and not-so-great reviews, so I didn't bother trying it. All in all, it's a stylish, comfortable stay with a great location. I would consider staying again, but I'll definitely keep these cons in mind next time around. read more

I recently traveled to the area for work in this place was a nice 10 minute walk from my meeting space. The hotel itself was really great. I had no issues checking in at all. The attendant was super friendly and told me a bit about the hotel and the various amenities they had available. It's within walking distance to a couple of restaurants, though as always be aware of your surroundings. Otto had a decent breakfast selection, with typical fare. The overnight oats with fresh fruits were delicious. It's mixed oats and Chia seeds, which was nice and refreshing. I took an Uber here, so no issues with the parking. read more

The decor is upscale and mostly clean, if a little cold like the front desk folks. The restaurant staff was super nice and on-point for my take-out. The room was small to the point of my having to move carefully to move about. Management should mandate mirrors for each staff member to look into and learn to smile. read more

The service was impeccable. Especially from Bethany and Carolina. The suite we were upgraded to for our anniversary was lovely. I soaked in the bubble bath and felt like I was in a spa. read more

Went to see a show at the paramount, which is a quick walk from the Kissel. We found the hotel to be nice and clean and the people were nice. We didn't have drinks or food so can't touch on that. I would stay there again if I'm Oakland. Parking was pricey but convenient. read more

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With the limited time that I stayed at Kissel I only needed to interact with the lobby employees and valet a few times. I will say this, the hotel is aesthetically pleasing and a hit for those that want a place so close to the heart of Oakland but the service was only subpar. During check in, I can see the difference in service because I was next to an older gentlemen that was possibly staying a few nights. The employee went through everything, the "rooftop bar" and their hours, the breakfast in the lobby (Otto's), and other amenities that the hotel had to offer. The lady that checked me in rarely spoke to me. In fact, when she handed me the door cards she didn't even tell me what room I was in or even told me anything about their wifi. When I inquired about the room number she said that it was written on the sleeve of the cards. Never did she tell me where the elevators were, nor did she say what time check out was, and I was a bit in disbelief with how little effort she put into her service. The room was clean, I'll give you that. The bathroom was large and spacious. I sure did love the shower. But I still couldn't shake the lack of courtesy from the front staff. The valet was great. The guys were very friendly and we were able to get our vehicle within a timely matter during check out. Would I stay again? Maybe if I shelled out $800/night I'll get better service. However, even if I did spent $300/night I should receive just the same hospitality during check in as anyone else because the industry is HOSPITALITY. Also, the "Rooftop bar" isn't on top of the Kissel. It's actually around the corner on the second floor. I didn't realize this until I spoke with another visitor and was a little disappointed with the lackluster view. read more

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This place is not like it seems in the picture, if you have the money spend it somewhere else. They charge $7 for everything in the snack area from candy bars to drinks. The parking is suppose to be $55 but they they charge 4 extra fees in tax etc, the bill for parking one night $96. This hotel is not worth the money they charge. Valet doesnt even open your door or help you with baggage. People sit out front all day and night smoking weed. Homeless people pushing carts right in front of the hotel. The taxes and fees for the hotel is about $60 it is not worth it. SPEND THE MONEY SOMEWHERE ELSE read more

PARKING Valet parking is quite expensive ($52/day) but there is flexibility on pricing for extended stays. CHECKIN Traditional payment methods accepted, no tap/electronic. Check-in speed was blazingly fast once the room became available. No additional fees for early check-in but our original booking still wasn't ready through 3pm. YMMV. SERVICE Excellent customer service!!! Aaron was professional, personable, & very knowledgable about the location's history. Hospitality is well-understood here and is consistent + timely even over the phone. A clear step above the service I've experienced at neighboring hotels in this area (Sonesta & Marriott to name a few). ELEVATORS Not the fastest, but spacious with multiple available. ROOM (suite) The room was GLORIOUS & well-appointed. It could easily pass for a luxurious apartment living space. The stock and attention to detail is nothing short of amazing: blackout roman shades, calming textured wallpaper, bubble-design chandelier, steel coffee table, suede sofa, hardwood flooring, fun patterned rugs and tons of picturesque design features. Functionally, it's just as strong and equipped with: Smart AC system & outlets, antibacterial phone, large steel work desk, outdoor seating, a HUGE armoire, and full-size mirrors. The courtyard and patio space was also really serene! The lounge chairs are perfectly positioned for stargazing or aimlessly watching planes takeoff. Minus a few cosmetic details (water damage; a stained sette) & nitpicks (cigarette butt on patio) the execution was perfect! BED The bedding was solid: premium sheets, cozy duvet, and soft feather-down pillows, but I recommend requesting additional foam down pillows if you prefer a denser profile. The mattress wasn't as supportive as I would've liked but it still provided a good nights sleep. The headboard is very functional, equipped with gold reading lights + motion sensitive night lights in the base. The nightstands have a very unique design and house plenty of outlets + usb ports for charging your devices while you sleep. BATH Bathroom fixtures are incredible... Opulent walk-in rainfall shower, sleek washroom sinks, sliding doors with chic wallpaper themes, 30" deep standalone spa tub with hand shower, and the icing on the cake...: Cottonelle professional series TP [best hotel brand] for your rump. The towels are on the smaller side, but they get the job done. There is also a very comfy bathrobe hidden away in the armoire. Essential Elements bath products are provided for your convenience and they smell quite good. TV Luxe entertainment setup with 2 LG HD LCD TV's. One in the common area (65"!) and the other in the bedroom, both mounted with stationary configurations. Despite the lack of motion with the mounts, there are plenty of adjustable seating options in the unit, so it works out. Chromecast integration is available along with basic programming. The remote control situation can be a bit awkward due to the TVs being positioned parallel in the same direction, but it's easy enough to workaround. Wi-Fi The (unencrypted) wifi throughput was underwhelming and ultimately led to cutting our staycation/workcation short. QoS was good (no disconnects) & I can cope with the status quo 25 Mbps up/down, but the wifi performance just fell extremely short in that respect: Nerd Stats: 11-18 Mbps down 16-19 Mbps up 0% packet loss 18-80 ms latency 3-45 ms jitter FOOD & DRINK Not DoorDash/UberEats friendly but the on-site restaurant provides room service & has a fairly deep menu. Entrées range $20-45 and the menu is labelled quite well for food allergy accommodations. I really enjoyed the Sea Bass entree & Roasted Pear ice cream. The room-service is a bit disorganized for a connected restaurant: the to-go containers weren't labelled (important for food allergies and/or those unfamiliar with the menu) or packaged properly with colder items on the bottom. The repurposed minibar fridge is very clever but not functional enough for our leftovers or drinks. NOISE Noise isolation between rooms is strong but sound leaks in pretty severely via the front door. The housekeeping carts & hallway conversation can be quite distracting and loud in that respect. Externally, there are some noisy aspects of this city that just can't be avoided: unhomed population, garbage collection, & motor-revving thru traffic. But the construction & orientation of this property does a great job at dampening the external noise. VERDICT Customer Service & accommodations that go above and beyond. The wifi could use an overhaul and was ultimately a dealbreaker due to the nature of our work, but it's a solid stay if you're here for leisure. I highly recommend checking this place out if you're in the mood for a memorable hospitality experience & appreciate an elevated design aesthetic. 4.5/5 read more

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This newer boutique hotel is part of the Hyatt collection. I had high hopes based on photos, and although I wasn't completely disappointed, it did fall short. The decor is modern and looks great from afar, but close up, the details look sloppy. The standard 1 king bed room was tiny and cramped. They definitely have some growing pains to get through as well -- the most bothersome of which is the fly problem. The lobby area is filled with flies and other bugs. There were a few gnats inside the hotel room as well. Parking is terrible in this part of town, so best not to bring a car. If you do, it's $45 valet + $11.25 parking tax + tip, so you're spending $60+/day to park. The valet service is a third party and is hit or miss. Weekday mornings can take 15-25 minutes to get your car, so plan ahead so you're not late to work like I was the first day. Service in the evening when I was taking it out for dinner was super quick though, under 5 minutes. Drinks at the lobby bar and affiliated High 5ive weren't very good. High 5ive is advertised as the hotel rooftop bar, but it's on a different rooftop. The hotel is 7 stories, but the bar/kitchen is on the 3rd floor. The kitchen is connected to the hotel, but doesn't have a public walkway, so you have to go outside the hotel and around the corner to access it from a different entrance. Location isn't the nicest. There was a lot of city noise, which isn't unexpected. There was frequent yelling out on the streets though, but that was from one man who wandered the streets yelling at seemingly nothing. It's not an area I would want to walk at night, but during the day, I felt safe waking to the many restaurants within a one-mile radius. Gym is small and limited to the essentials with a few cardio machines and some weights. They had a Precor elliptical, so I was happy. Overall, I wouldn't mind staying here again, but am not eager to come back. read more

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I stayed here this past weekend for a conference. I took the train, and a Lyft to get to the hotel so I can't speak to parking other than it is expensive. My round trip train fare was equivalent to one over night parking ($52). Of note, the fee is increased for over sized vehicles. I believe it is approximately $70/ night. The service was amazing at the hotel. Everyone who I interacted with during check-in and the hotel restaurant were very friendly. Since I only stayed two nights, I opted out of housekeeping so I can't speak to their services. However, when I arrived at my hotel room it was spotless. Honestly, it shined. The bed and pillows were very comfortable. My only complaint is my room on the 7th floor faced the street, and I could hear the noise from below. Thankfully, I have an app that plays white noise which was helpful to block out the noise from outside. The hotel is close to several restaurants, and I felt safe walking at night. I had to be cognizant of my surroundings, but I felt ok to walk by myself. read more

Solid. Good location for walkable access to Fox & Paramount theaters, restaurants and that section of town. Also not a tremendously long hike if you want to venture the other direction to Piedmont Ave or Temescal area. Hotel itself was stylish. Staff was very attentive and kind. Rooms were comfortable and also stylish. Decent price/value as well. No complaints. read more

The parking service here is what is giving them 1 star. Your car may get damaged if parked here and the level of follow up and follow through is concerning!!! It's very unfortunate that the communication is absent after damages. Nobody should have to worry about their vehicle at an establishment like this where the staff are supposed to protect your vehicle, not cause damage to it! read more

Friendly service, checkin was fast, good food, aesthetics and design is on point, comfy beds, clean/spacious/well-lit rooms, spacious/well-lit bathrooms (important for females who know how challenging putting on makeup in bad lighting is like), convenient and safe location close to many restaurants and Lake Merritt. I am a Hyatt cardholder and member and stay at many Hyatts around the world. This one is a great price point for a Hyatt unbound collection hotel. Only downside is valet is $52/night. read more

I have stayed at Kissell numerous times, and each visit has been a great experience. The staff is always pleasant and attentive, and the facility is consistently well maintained. Special kudos to the most responsive and customer-focused GM, Anelle K.--her dedication truly makes a difference! read more

Water torture. This random (clearly installed) drain in the ceiling of the bathroom shower dripped and echoed day and night. You could see from the water stain on the shower head that it has been doing that forever. In addition to that, the wedding, hosted by the hotel, raged past midnight and echoed into the central "courtyard"outside our room. It felt like we were at the reception. We got no sleep, basically our entire stay and came home exhausted. So disappointed. We should have stayed at Moxy down the street with our friends. They had no issues and the rooms were almost half the price. read more

Kissel Uptown - Ceiling "drain". Dripped and echoed. - Hotels Near Me - Oakland, California

It's the ideal place for coffee and doughnut lovers since not only does it offer comfy rooms and a chic ambiance, but found in the beautiful lobby is their bar where coffee and donuts are served. "Stay for the Coffee and Donuts" read more

Kissel Uptown - Hotels Near Me - Oakland, California

I don't like to write negative reviews but this hotel has forced my hand. This hotel is shady...straight up. I'm a man of principal, honesty and I work too hard to get treated the way I have been. Let me get into it... On August 10th, I went to support a good friend of mine (Booziebrunch) for a brunch she was hosting. As most of you know, downtown Oakland is known for folks getting their cars broken into so I decided to valet my car since it was connected to the hotel. Upon returning later that night, I see the valet guys duct taping my driver side mirror due to them breaking it. I'm a patient man and Kissel seemed to be a good spot so I didn't get mad, I would let my insurance handle it and this would be fixed. No harm, no foul. Fast forward to today and they have STILL yet to contact me. They have given me and my insurance the run around and it is disheartening. I spent good money at their establishment and this is how they treat their customers? I don't live in the Bay Area anymore but if this keeps up, I plan on returning with my lawyer. This is a sad case and I will never return to this place. There is no sense of Oakland community here whatsoever. read more

Kissel Uptown - "Instead of coming back to a broken window, we'll break your side mirror. Thanks for coming!" - Hotels Near Me - Oakland, California

This is a super charming hotel nestled in the city blocks of Uptown Oakland. We did valet and they have a texting service where you can text to have your car brought up so you're not wasting time waiting outside. We had a suit with a slight view of the Bay Bridge. The room was spacious and the bed was crazy comfortable. The cleaning staff was on it and put extras in our room of the coffee and creamer we like. The breakfast and coffee downstairs at Otto's Cafe were great. We also went to High Five but didn't stay long. They had all the doors open on a freezing cold night. Everyone was sitting inside with their puff jackets on. We will defiantly come back to stay again when we are in the area. read more

Kissel Uptown - Lobby - Hotels Near Me - Oakland, California

I didn't want to jump straight to a two-star review because there were a few good things going on here: Miguel, the bartender at Otto, the lobby bar and restaurant. He knew what he was doing and had a nice demeanor. Same with Jae, the morning guy in the restaurant... great attitude, kind and efficient. Matter of fact, the employees were, overall, pretty solid. (Though the drinks, though decent, could have been stronger and the food, though not bad, was also nothing you'd write home about.) The downsides were all a little more, well, systemic. I was in town for a wedding and traveling with my brother and sister and friends so there were four rooms involved. My sister had to be at the wedding rehearsal by 5pm on the day we checked in. The other rooms were ready on time but there was a problem with hers. So it goes. But when a guest is paying over $800 per night for a suite with a terrace, have it ready on time. It wasn't ready at 3, which was the check-in time... or four, or five. So she had to go to the rehearsal without unpacking, without cleaning up, without being settled. So it goes. But do something about it, management! The women at the desk were nice enough but no one seemed interested in making the situation right. I think my sister got $100 off (and some Hyatt points... but at this point I don't think Hyatt is where will be heading next time we travel). Full disclosure, they also offered a temp room for a few hours but that doesn't really allow you to get settled and it's not the bitchin' room you paid for.) Anyway, I don't hand out meh reviews for just one negative issue. The valet parking. Again, nice enough guys but a lot of problems. It was not crazy-busy but our car was going to be ready in 30 minutes then 60 minutes then 90 minutes. A twenty dollar bill got us the car quickly and got us to the wedding breakfast on time but so aggravating to be waiting in the lobby at the appointed time only to get a text saying your car will be here in half an hour, making the total time from asking for the car to getting the car an hour and a half. The rest is small stuff. Towels that a guest had deposited in the hallway were not picked up until housekeeping came by the following day, the coffee makers were decent but lacked instructions and sufficient supplies, the rooms were clean but not well-appointed. Here was a pisser... my sister's room. The $800 room with a terrace. OK, you got us, Hyatt... it was technically a "terrace". It was a level and paved area next to a building. But do a google image search of "terrace" and you will see what most people have in mind. What my sis got was a very narrow alley with an 8 foot wall that totally blocked your view. Rooms with NO terrace have better views than the rooms WITH a Terrace. Your options in this transitional-but-slightly-sketchy area of DT Oakland might be minimal. You might even want to try this place. I was just expecting more from a four-star hotel and Hyatt. read more

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Gayle and I stayed here last week at the end of a very long day for both of us. We're former Bay Area residents, and when not staying with friends or family, we usually end up at a convenient Hilton or Marriott property based on where we are and price. This time around, I decided work on my Hyatt points, with a good price at the Kissel Uptown catching my attention. Gayle was a little nervous about staying in Oakland, but I pointed out that Uptown was just fine, and it's just a short walk from the 19th Street BART station. However, I ended up picking her up at Rockridge so she didn't need to make that trek in the dark. Let's get the CONs out of the way first: 1. Our room faced 24th Street and there was a lot of garbage truck and other street noise in the morning. This might have been exacerbated by the fact that we kept our windows open (to the extent possible) for a little fresh air. In any case, soundproofing may be an issue. 2. Parking. Valet Only (unless you want to park on the street) is $45 plus a whopping 25% City of Oakland Parking Tax. Yes it's a rip off, but the folks down at City Hall probably figure that this is paid by folks from out-of-town anyway, so its not coming out a resident's pocket. Now the Pros: 1. This is a very nice, attractive, comfortable, and stylish Hotel and perhaps one of the best we've stayed in at this accommodation level. Things like roominess, bedding, availability and placement of lights, Wi-Fi, shower controls, coffee machine, a robe for Gayle, etc. were all well considered and appreciated. We both were able to relax and had a good night's sleep, at least until the garbage trucks came out. 2. Kissel restaurants. We both enjoyed High 5ive and Otto's, which are subject to separate reviews. There are other places to dine and drink in this neighborhood, but what's right here was much more than good enough. 3. People. Kissel employees at Otto's, High Five, the parking valet, and especially the front desk were all helpful, friendly, and professional. I'm sure Gayle and I will be back as this was a very pleasant experience. We'll deal with the noise and parking questions if and when those issues arise. read more

We were in town for an family event, but opted to stay in a centrally located place in Oakland. We needed an early check-in because our flight from Florida got in early. There was a charge of $50 to check in early that didn't start off well. The room was so small we had to wait on the other side of the bed to pass each other the room is a small as the refrigerator absolutely nothing fit in that which was unexpected. My husband needs medication that must to be refrigerated. Lucky that fit.. We could get a room in the back of the hotel with a view of some sort of garden, which was nice and quiet . On the positive side, the bed linens and everything was clean. The bed super comfortable. Pillows wonderful. It was a motion detector nightlight under the bed which was helpful in navigating to the bathroom. Since the windows actually did open, we have to for some fresh air, which was nice because the temperature was cool. The front desk staff was friendly and accommodating for all of our requests. The best thing for me was the door lock which I had seen on shark tank, created by a woman who had some issues in previous hotels for people pushing in this lock, kept the door closed, and I could appreciate that in Oakland. read more

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Cute and clean hotel. Loved the feel, the wallpaper, the neighborhood was fun with lots of food and drink options. Rooms were quiet, hotel had security, felt safe and secure here. Don't be fooled by some of the other reviews knocking the mini-fridge, we were able to fit leftovers and several water bottles in ours. Underbed lighting turns on when you get out of bed too! Only things I have to mention. Room service is great...when they answer the phone. Tried to get room service 3 separate times, someone only picked up the phone 1 of those times (and yes, that included us trying to call back several times over the course of 20 minutes each occasion). Parking is valet only. Car seemed safe and well taken care of. However, they have limited staff working valet, so if you are trying to pick up your car at a busy time, say 11am on Sunday, when everyone is checking out, it can take upwards of 45 minutes. The "rooftop" restaurant is separate from the hotel. You have to leave, go around the block, and into a separate building. Not a big deal, but saw several parties confused and looking for it. Would definitely stay here again. read more