I'm currently staying at the Hotel Shattuck plaza and I am so impressed with the staff. I travel quite a bit and can honestly say they are the most friendly and welcoming that I have encountered. I had interactions with about 4 of the staff and they were all equally friendly and helpful. Even the new staff member that was training at the front did an excellent job. He was very kind and helpful. Whoever does the hiring keep it up It really does make a difference in guest experience. This will now be my regular hotel when I come to visit my son at Cal. read more

I had a great stay at Hotel Shattuck. I decided to book a night here because I had to be at an event early at the David Brower Center. It was very convenient and in walking distance. Check in was quick and easy. There is parking nearby but I opted to use valet which was friendly and easy. The room was small but very clean and had a modern feel. The only downside is that the room was a little noisy, not from outside but from the hvac and refrigerator. Otherwise the stay was great and I would stay again if I needed to be in the area. read more

I booked the Shattuck Suite directly through the Hotel Shattuck Plaza website because of the specific amenities shown in the listing photos, especially the 1.5 bathrooms and dual-sink layout. Those details were a major reason I chose to pay for that particular suite. When I arrived, I was informed the suite had been oversold and I was placed into a different suite that did not match the room I reserved or the amenities advertised online. To be fair, I tried to stay understanding and keep a positive attitude during the stay. At checkout, I was told management would work with me to make things right and that I should follow up with the General Manager. Unfortunately, after four emails, multiple follow-up attempts, and two weeks of waiting, I have received no meaningful response from management. Mistakes can happen in hospitality, but ignoring a guest after promising a resolution is disappointing, especially when a premium room was booked specifically for its advertised features. I'm leaving this review mainly because the lack of communication and accountability after the stay has been far more frustrating than the original issue itself. read more

​This is the ultimate Bay Area "pro-tip." It's located right by the BART station and offers much nicer, more spacious rooms than you'll find in San Francisco for half the cost. ​The Vibe: Vibrant but homey a great escape from the city noise. ​The Service: The staff is incredibly friendly. Shoutout to Nora for the stellar dining recommendations and for checking in to make sure my stay was perfect. ​I don't mind the 25-minute BART ride at all when the value is this good. My new go-to spot! read more

We really enjoyed our stay! Service from the staff was always great! Room was nice, small, but perfect for a couple. It was on the street side which gets a little noisy at night, but nothing white noise can't drown out. It was clean, bed was comfortable. They had coffee or tea pods for a Keurig which is a nice touch. The bathroom has a nice rain shower head and also a body spray attachment which was nice. Would recommend and would stay again if in area. read more

Hotel Shattuck Plaza - Bathroom - Hotels Near Me - Berkeley, California

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Comfy bed and room was pretty quiet. Room comes with bottle of vine. They also have good bar and restaurant downstairs. read more

Hotel Shattuck Plaza - Hotels Near Me - Berkeley, California

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My service was beyond over the top. Thanks to Quee. Definitely will be coming back and advising others to as well. The whole staff is amazing and helpful. Kelley is also great with the drinks and food alcohol pairing. read more

How is check in strictly at 4 pm yet check out is not? For the exorbitant price of their tiny rooms, you would think they would be flexible & allow a 3 pm check-in. My husband booked a room before he read the reviews. We flew in for a stay here & were denied access to a room until 4 pm. How can check out be at 12 pm and no rooms be available until "4 pm the earliest " Also, young woman at check-in desk was not very welcoming or helpful. She Was in the back & saw us thru the door mirror yet would not come out. A different attendant was able to help with our reservation when we overheard another couple checking in after us and getting their room right away while the room wasn't even under their name. Yet we had to show id to prove it was our reservation. read more

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Nice historic hotel. Beds are comfortable, a little small. We stayed in a double bed room. If you are a tall person, you should get a king size bed room for sure. The room was a bit chilly, when I turned up the heat on the thermostat nothing changed the temperature of the air coming out. Everything was clean. The towels are rough, not very soft. The hotel was comfortable and clean. I would stay here again if coming back to Berkeley. read more

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Hi all! My BFF lives in Berkeley and I finally decided to stay at "the Shattuck" as he calls it.. The place is great! The food at the hotel is really good! I had bar food from the bar one night and breakfast from the restaurant the next morning. I was lucky enough to have Al waiting on our table, which never lacked a refill of tea. I stayed in room 511 - omg!!! See the pictures of the Golden Gate and Mt Tame in my review. The room was well appointed and very quite. Huge bathroom and the hugest closet (with a safe!) I have ever seen in a hotel room. The staff treated were friendly and helpful - and yet nicely chill. It's just nice to feel a little of that famous chill for a minute. Definitely a MUST STAY!! read more

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Very chic historic hotel with a great bar upon entry at check in. We did not eat breakfast here but seen some of the dishes of others and it looked very good. Very nice and clean rooms with a kuerig and a small Dolongi espresso machine. Nice and cozy for a place that is historic. Great beds and shower heads. Could not hear any traffic noise even though our window was facing the main street. Would definitely stay here again! read more

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Regarding cuisine: This is not hotel food -- these meals are inspired. Thank you Chef Denari, for elevating an impromptu lunch. I will definitely be back for an intentional dinner! I had the medium rare burger: fantastic! 10/10 recommend. read more

The only thing that's good is the location close by to UC Berkeley. Everything else is wrong. Rooms are small, Zino resturant that is mediocre on their food or breakfast buffet, Customer service that is non existent. Save your money and stay in other hotels. . read more

I'm all for following policy, but when check-in strictly starts at 4:00 PM and there's a line snaking through the lobby by 3:50 - with not a single staff member visible at the front desk - it starts to feel like a scene out of Curb Your Enthusiasm. Only then did it turn 4 that one host began finally checking people in. The room felt dated, and they were still cleaning rooms down the hall when we finally got up there. The whole place feels poorly managed and loud--definitely not ideal if you're in town for an evening event and need to settle in beforehand. At the very least, they should offer a free drink or some gesture to make the wait less frustrating. Also, skip the valet. It's overpriced (double what's across the street) and painfully slow. Use the public parking garage instead. Will not be back. read more

Hotel Shattuck Plaza - Line to check in - Hotels Near Me - Berkeley, California

Love this hotel when we are visiting our son at Cal. They do Jack up prices when there are big events like parents weekend and graduation.

For a hotel touted as luxury, it has a long way to go. The beautiful lobby and bar/restaurant and nicely decorated hallways belie shoddy workmanship in the rooms, which are pretty small. If you're a Berkeley parent, sign up for their special rate (which may be $350/nght rather than 450. Parking is $50/night but there's a public garage across the street that charges $23/night. Lots of homeless on Shattuck and many shuttered restaurants but walking distance to campus, about 20 minutes. read more

Hotel Shattuck Plaza - Hallway decor - Hotels Near Me - Berkeley, California

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When we stay in Berkeley, which isn't often, I always check the Hotel Shattuck first for any deals. Booking direct and prepaying sometimes helps! On our recent stay, the staff and their friendly service really bumped up our experience to 5 stars. Personable and professional people! Had some drinks and tasty bar snacks at Zino Bar. Our room was comfortable and had everything we needed, including a microwave and mini-fridge. The walls might be on the thin side - we could hear conversations happening in the hallway as people passed by at night. Self parking available at the Allston Parking Garage down the street and easily accessible by BART - Downtown Berkeley station. read more

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There were maggots in the bathroom. Also mold on the towel rack above the toilet. My parents room was a smaller room than what they payed for. They also had NO air conditioning in the middle of June. GM was kind enough to reach out to us to and fix the matter. read more

for a premium hotel the noise from the room above us (we're on 2nd floor) is outrageous at11:30 pm. it's not the people, it's just normal moving about, but it all comes thru like I'm at a Podunk motel. what a waste of money and horrible exerience. read more

This hotel is a great find and is the best located hotel in Berkeley. Steps from the Bart and many other fun things too. Also very close to campus and sporting venues and good restaurants. The rooms are small but decorated very nicely and really really clean. Prices are reasonable and nice restaurant and bar downstairs. The people that work there are also very nice and helpful. I was fortunate to check in and be greeted by Edgar Gomez. He was incredible and super friendly and made me feel like I was an important guest. Love this place---will not stay anywhere else moving forward. Crazy this hotel is not five stars---give it a chance and you will not be disapointed!! Hats off again to Edgar---he will hopefully be running the place soon if he is not already. Thanks again to all! read more

Cousins stayed here when they came in from out of town--recommended this place to them as it seemed so chic and local over the chains. Turned out the valet was way over priced, the rooms incredibly small, and the service fairly inconsistent. Should have just booked a motel for the quality read more

I went to NorCal in a heat wave. Which isn't the hotel's fault, except... I arrived and went to checkin and the person at the desk said it wasn't checkin time. It was 3:55pm; yes, I was 5 minutes early. I asked if they would message me when my room was ready. No they couldn't do that. So I waited in the very hot lobby until after 4... or whatever the actual checkin time might be. At 4:30 I looked up and there was a line 20 people deep trying to checkin. At 5pm the line was even longer so I gave up and stood in line... where it was even hotter than the table in the bar. Eventually one of the staff was offering glasses of ice water or cava to everyone in line which did help. By the time I got to the desk, I was dripping with sweat and I felt bad for the people working the front desk. I had already read the Yelp reviews and made sure I was not on the floors with poorly working AC. My room was lovely with good AC and a comfy bed, a fridge and great water pressure. WiFi was fine. The proximity to campus is good, just a short walk. But the area has definitely been hard hit lately with lots of closed storefronts. I did not order food from the onsite restaurant which had a limited menu. Overall the room was good. The lobby was sweltering. The staff were fine to great. But the price was too high for the area. read more

Do not let the amazing website fool for you this hotel! It presents beautiful photos and nice rooms. This was definitely the worst hotel I have ever stayed at. Location is not great, no Wi-Fi in the entire hotel works, which means the TV have no Wi-Fi or anything to watch. Limited tv channels, blurry tv, ice machines do not work. One elevator worked for the entire hotel with made people wait and wait and WAIT. I called the front desk for the WiFi and tv issues which they replied they could give me free vouchers for food, but not fix the problem. I was in a corner room, which was very loud with my surrounding neighbors taking zoom calls all night all morning; slamming doors. Housekeeping never came and I called that request as well. The restaurant has very limited Mediterranean options, overpriced. The wine is $15 a glass. They did not have any grabbing options. They said it was closed at the time so in the morning you could not even get anything at the hotel. The Starbucks is advertise as being in the hotel, but it is not have to walk all the way around the block. The room was tiny, the smallest room I have ever been in and I booked a deluxe.... I will not be back- save yourself and book at the Doubletree Marina. I will be going there for all bookings from now on. read more

I am not sure why my husband booked this place. I am a Marriott rewards member and that is my preference as they provide excellent customer service. The room is ridiculously small, it almost feels illegal. There is a stand alone air conditioner present. The input for the wall for AV doesn't work. Tonight upon arrival back from our outing we were told by this smug valet kid that "you have to find your own parking". Mind you we are paying $50 per night for valet parking so to say "there's no space available" is absurd. Not to mention we are not from here so how do we know what areas are safe? This is unacceptable and completely ruined our evening. Not to mention, the shower is extremely small in this room, granted I am sure there are bigger rooms but I have never experienced such a small shower. I would not recommend this hotel to anyone, ever. read more

Had an excellent girls trip! Very close to Greek Theatre, walking distance to excellent restaurants, Bart with in a minutes walk. Safe to stay at. Had amazing room friendly front desk service. The room had an expresso machine with real cups! No microwave in room and had to pay for hotel parking. Had wonderful brunch served till 130 and had a wrap around bar! read more

Hotel Shattuck Plaza - Bar area - Hotels Near Me - Berkeley, California

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I scheduled a nonrefundable reservation for late September for myself and a friend, that was driving to Northern California to meet me. In the meantime, her home flooded and she had to cancel the trip. I contacted Hotel Shattock and explained the circumstances to someone at the front desk, who referred me to a manager. I ignorantly thought that if emergent circumstances occurred that caused a trip to be canceled that the hotel would be understanding. That is not the case. The manager was very kind, but made it abundantly clear that her bosses will not allow her to refund a this type of reservation, regardless of the circumstances. Please know this in advance. read more

Cute hotel, good for events and the inside is very fancy. Room rates are fair for the proximity to campus.

Decent location and the breakfast was good. That's it. People are nice but slow. We left items in the room and called immediately that night from another city to have returned-- of course they were there, but a month later I am still trying to get them back via their in-house lost and found computer system and no one person seems to ever be around or can help me other than "taking my number and having someone call me back". Ludicrous. AND, Im still getting automated emails from the hotel telling me they are still looking for my items. A joke of a process. If you need a place to stay it's a place to stay but old and showing it. Don't know how clean it is but not very-- curtains are dark and carpet worn and stained- filters on both the AC unit and the bathroom fan were visibly clogged with dust. Temperature as others describe-- nothing changes when you try and alter it. Beds have thin polyester sheets and a blanket. Parking costs 50 dollars overnight. Won't be staying again. People who like this place are very forgiving read more

Just ok. I have stayed here twice. There has been a lame surprise both times. To start the historic hotel architecture is amazing and a stunning backdrop for a great bar. But the bed in the room was a double which was fine, but also not for deal for two people. The kitchen was "out of order" so don't look forward to room service. There was in decent in room coffee, otherwise it would have been a complete disaster. Location is excellent. read more

I've called twice to cancel, twice the reception said they would send me a cancellation email, and twice they haven't. Poor customer service. read more

Really was excited to stay here but won't be coming back. So many problems and we only stayed one night. On a good note, the hotel is pretty and the room was nice and clean. Hard to valet as they only have about 5 spots so had to circle around many times in order to park. The 3rd & 4th floor apparently doesn't have great air conditioning so our room was a hot box. By the time we left at 9:30 am, my one year old son's hair was soaked from sweating. Our bedroom was locked when first arriving. Our keys didn't work the night we stayed, had to go downstairs twice and get escorted into our room. And woke up to homeless screaming from 6-7 am. So, wouldn't recommend. Definitely staying at the Claremont next time. read more

If I could give zero star, I will give a zero star. First, the door key consistently doesn't work. Second, there are bed bugs in my bed. I talked to the employees three four times ab this issue. Nobody ever apologized. I asked twice the manager to call me twice. Nobody called me, or give me any explanation or support. Or any refund. During this process, I had been very nice and patient. However, seems like they choose to ignore the situation because I was nice. Very disappointed by this hotel's service. read more

Hotel Shattuck Plaza - Bed bug bites - Hotels Near Me - Berkeley, California

You're offered a variety of room categories when you get to the booking page of the Shattuck Plaza hotel website -- including the Superior King Bedroom: "Our Superior King rooms are located on the top floors and feature views of Berkeley, Oakland Hills, or the San Francisco Bay... high-floor location, with views." The key photo is of a grandly-proportioned room from which you can see an expansive view out of the two large windows. Don't be fooled. I didn't give it a second thought when I checked in and the woman at the front desk started extolling the quietness of the room I'd been assigned. Indeed, I would soon discover I couldn't hear any outside noise over the constant, unstoppable motor of the air conditioner mounted on the wall. The room was also about half the size of the sample featured on the website -- and through its single window I had a perfect brick wall view of another arm of the hotel. Nothing expansive here. From the rooms our family was assigned, one quickly discovers there's little correlation between a guest's reserved room category and the room one is actually assigned. Front desk staff have been instructed to talk up the benefit of having accommodation that DOESN'T look out onto the street and beyond. Yet there's not actually much noise in this very depressed stretch of downtown Berkeley -- which brings me to my other chief warning about staying at the Hotel Shattuck Plaza. The majority frontage is along a shabby block of Shattuck Avenue in which the building's retail space is all vacant and has become a sidewalk sleeping space for members of Berkeley's unhoused population. While this never-again Shattuck Plaza guest understands the property's downtrodden location is not of its own making, the deceptive marketing of the accommodation is. Best to avoid. read more

Hotel Shattuck Plaza - Nothing like the room category's expansive view promoted on the hotel website. - Hotels Near Me - Berkeley, California

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Second time staying. Location is great for shows at the Greek. Rooms are decent size, always spotless. Bar is great for before concert drinks. What sets this place apart though are the employees. So helpful. So NICE! Have actual conversations with them and they are always good for recommendations. read more

Hotel Shattuck Plaza - Fancy - Hotels Near Me - Berkeley, California

This was our second stay at the hotel, which is a great location when attending events at Zellerbach Hall or Berkeley Rep. The rooms are small but nice, and the beds comfy. There is a restaurant on site, Zino's, and we tried it for both breakfast and dinner this last visit. Dinner was okay, though the service was pokey. A large party had been seated just after we arrived, and the waiter was distracted and unorganized. But breakfast was excellent, and our server (I wish I remembered her name!) was warm and professional. We will stay here again, (though maybe not for dinner.). read more

First.. no early check in so at the stroke of 4 there was an hour long line to check in with just one person to check people in for the first 20 minutes. Smelly room, broken drawer on VERY SMALL nightstand table so it won't close, iPhone could not plug into outlet with 2 prong, bed hard, overall not a nice experience. I CANNOT BELIEVE THIS IS CALLED A DELUXE KING ROOM. I won't be back. read more

My King Deluxe room was clean and had all the bare necessities. I liked that my floor had a water tank/water filter so I didn't need to go out to buy bottled water -- I just could refill my water bottle. The only thing the room was missing was a fridge. read more

Hotel Shattuck Plaza - Deluxe King Room - Hotels Near Me - Berkeley, California

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Beautiful hotel inside, but no on site parking. Nor is there a valet option. I was a little nervous because there is a parking garage across the street where I was told I could park, but it was dark and in the evening. All women know to avoid parking garages when traveling alone, but my only other option was the street, which was dirty, smelly, and had lots of unhoused. Completely unsafe. I was on the fourth floor (near the top) and there was still a lot of street noise. I wouldn't recommend this place for sensitive sleepers. Also, my room was across from the elevator bank and there was quite a bit of light that came in through underneath the door. The hotel itself is very nice - updated rooms and chic decor throughout. Would have loved a more substantial comforter on the bed, but I understand this is personal preference. Bottom line - an ok stay. Just a little concerning area. Not sure if this is something pervasive in Berkeley because this was my first trip. But, I'll definitely be more careful to book only where there is a valet. read more

The room was not cleaned or made up daily. Used wet towels not replaced Coffee cups left unwashed. Coffee pods not replaced. Street noise is loud. First suite we were given had bathroom with a small pedestal sink and no countertops. Totally unusable. We will not be staying here again. An Airbnb has more amenities and service. You get better service in an economy hotel. Do not waste your money. Staff was nice but still using COvid as an excuse for lack f cleaning ,, read more

I've already directly emailed the hotel so I'm not going to rehash my issues in detail here. I should have read other Yelp reviews before I booked. Main complaint - I was just there in August. There was a known AC problem on the 4th floor as detailed in other Yelp reviews but they still booked me there with no alert. Miserable the first night. The second night I pleaded for a portable fan. Check in system on first day was down. I went away for 3.5 hours and it was still down when I returned but they did at least check me in manually. I agree bar drinks are too expensive. I agree the food spices don't work for everyone. I agree the valet parking is too expensive. But I also rated it three stars because there were some positives. The staff were nice and tried really hard but they need more proactive customer service training to resolve issues. I personally liked my room and didn't mind the size. The room was spotless and the bed comfortable. Great walkability for campus and the surrounding areas. I noticed on their corporate website they are looking to fill some management positions. Hope they fill them soon and can turn this hotel around. read more