Just spoke w Joseph on the phone to talk through the details on our upcoming stay. Such a PRO! He…read morenot only answered my questions and clarified some things, he made helpful suggestions. I so appreciate the high level of professionalism and courtesy at the Residence Inn Berkeley, and thank you Joseph!

You cannot turn the a/c fan on medium or high. Only auto. So once the room gets to a temperature,…read morethe whole system shuts off and the room is very stuffy!

THE CITY CLUB BAR…read more John treated me ! Thanks Johnny boy!! I started with a Gin Martini 2 olives & a twist on ice ... Unfortunately the ice wasn't in cubes so the flavor was so watered down that I couldn't taste the gin at all...We then were served some great little warm breads with delicious butter YUM! The split mixed iceburg lettuce salad arrived which was a generous portion & well dressed with some notes of tarragon ..nice! John ordered the braised short rib & he subbed out the mashed potato/roquefort for the fried potato disks that came with the rib eye. Good spuds! My beef bourguignon had wonderful toothsome wide egg noodles but weirdly, chunks of green pepper & undercooked pearl onions? The beefy gravy was perfect on the pasta BUT the beef's texture was terrible.. mushy without a smidgen of bite! YUCK! When John had me taste his beef the resuts were much the same... too soft & textureless.. then the opposite...the pretty split carrot halves were too hard & undercooked on his plate to bring out their sweetness....I assume these 2 long cooked meats styles had been sitting for god knows how long I left most of the dinner to take home & see if I could repair the dish... (I'll probably eat the noodles and use the beef in a taco?). so my suggestion is to order the rack of lamb (if I return....which John had had & recommended) & stay away from long cooked items (except beans)

An absolutely stunning venue for an intimate wedding. My husband and I had the pleasure of…read moreattending a wonderful ceremony and reception here. The outside space for a wedding ceremony is so beautifully designed with all the plants. The historic interior added such a timeless look to our friends' reception and we really enjoyed the food provided too. Would definitely recommend as a venue!

​This is the ultimate Bay Area "pro-tip." It's located right by the BART station and offers much…read morenicer, more spacious rooms than you'll find in San Francisco for half the cost. ​The Vibe: Vibrant but homey a great escape from the city noise. ​The Service: The staff is incredibly friendly. Shoutout to Nora for the stellar dining recommendations and for checking in to make sure my stay was perfect. ​I don't mind the 25-minute BART ride at all when the value is this good. My new go-to spot!

I booked the Shattuck Suite directly through the Hotel Shattuck Plaza website because of the…read morespecific amenities shown in the listing photos, especially the 1.5 bathrooms and dual-sink layout. Those details were a major reason I chose to pay for that particular suite. When I arrived, I was informed the suite had been oversold and I was placed into a different suite that did not match the room I reserved or the amenities advertised online. To be fair, I tried to stay understanding and keep a positive attitude during the stay. At checkout, I was told management would work with me to make things right and that I should follow up with the General Manager. Unfortunately, after four emails, multiple follow-up attempts, and two weeks of waiting, I have received no meaningful response from management. Mistakes can happen in hospitality, but ignoring a guest after promising a resolution is disappointing, especially when a premium room was booked specifically for its advertised features. I'm leaving this review mainly because the lack of communication and accountability after the stay has been far more frustrating than the original issue itself.

Pleasant stay. Clean and quiet room with friendly front desk staff. It seems right on the border of…read morea sketchier neighborhood. But also very close to really quiet Berkeley residential area.

Thank you for the reply, but just so you know it wasn't another outlet to book it was your website…read moredirectly so it was what you offered online not a 3rd party and your team still wouldn't book for the price it was online. Like I said your website was not working and I showed them the price it was showing, definitely wasn't my fault your system wasn't letting me complete the transaction online Again no worries we found another hotel to stay at thank you

I booked this place last minute for Cal Day at UC Berkeley, so reasonably priced options were…read morelimited. Given that, I felt it delivered exactly what I needed. For those leaving negative reviews, this is a case of getting what you pay for. The biggest plus was the location, an easy walk to campus. The staff were also very accommodating, allowing me to check in early and holding my luggage for a few hours after checkout, which made a big difference. That said, it's more of a hostel-style setup. My room had a shared bathroom, the water pressure was weak, and the mini fridge was noisy enough to keep me up at night. The walls are also quite thin, so you can hear neighboring rooms. Would I stay here again? Yes, mainly for the convenience. Next time, I'd just plan ahead and book a room with a private bathroom.

i booked this place last minute. i filled out the form and said id be there at 12. upon arrival the…read moreman said i was lucky my room was clean. during my stay the shower head was broken and i could not take a shower. random hairs were all over the shower and room(not mine because these hairs were extremely long. i called and asked for atleast a partial refund and the same man got extremely angry. he claimed i broke the towel holder (first time in history he's seen anyone do that according to him). apparently i broke the toilet as well among other items. i asked for a higher up when he claimed he was just a manager and he said no then hung up. more importantly they barred access to the fire escape! im extremely upset about the unprofessionalism. i'm currently on the phone with the fire department and many more phone calls will be made. edit: the "manager" turned out to be the owner. over the phone he told me to turn around from my 7 hour drive home to talk in person with a smug tone thinking i wouldn't do it. i came back and as soon as he saw me he got aggressive yelled, and acted like he was about to hit me. he claimed i personally installed the broken plastic shower head (i was here 1 night and didn't even get the chance to take a shower because of the condition of the shower) and got rid of his steel shower head i asked to see the damage he claimed i did to the room and also to let me take pictures of the fire code violations for my report. he also yelled at me because i left my room at 11:02 and not 11:00 and according to him this was an extremely huge problem for his empty business. also made a huge deal about me checking in at 12 and not 3 (check reservation pics below) he threatened to add charges to my card, cussed me out and told me to leave. not to mention i just noticed rashes on my body. upon checking in there was mattresses leaned against the lobby (didn't take pics) which leads me to believe there's some kind of bed bug problem. spend a few extra bucks and stay at an airbnb or ANY other hotel. the restaurant next door seems to be operated by him as well. i can see why both businesses were empty throughout my entire stay.

Yane at the front desk made this stay…read more The Graduate Berkeley is a great hotel, but what I'll actually remember is the check-in. Yane at the front desk was warm, attentive, and genuinely went out of her way to make me feel welcome. I've checked into a lot of hotels, and the standard is usually a quick, transactional hello - Yane made me feel like an actual VIP. Service like this is rare these days, and it's the difference between a stay you forget and one you'd happily book again. She's the reason I'd come back to this property. If you're staying here, hope you get Yane at the desk. Thanks for making it a great visit!

The sky is a neighborhood. We stayed on the 5th floor (of 6) and walls were thin all around…read more Communication could be improved. They tell you they will text you when your room is ready but that did not happen. We (and others) were waiting in the lobby room until 4PM (!) before we were able to check in. On the positive side, we were able to leave our luggage while we walked about Berkeley. Self-parking was nice but at a cost (I dislike valet). Location is great.

Despite all the negative reviews, we decided to stay here because of its waterfront location, and…read morethere was virtually no availability in San Francisco for the holiday. Yes, the $45 parking fee is expensive, but for us it was worth it. The location, friendly service, good food, clean facilities, and updated rooms made for a great stay. There were also plenty of families and guests with pets, which created a welcoming atmosphere. We would definitely consider staying here again!

Please stay far away from this hotel. The odor throughout the property was overwhelming and…read moreunpleasant, with strong smells of mold, mildew, and cigarette smoke everywhere. The host at the restaurant was unfriendly to the point where I almost walked away, although I will say that the waitress I had was very kind. I requested housekeeping multiple times during my stay. I was later told it was not completed because my "Do Not Disturb" sign was up during cleaning hours. However, during previous stays at this hotel, staff still knocked on my door to ask when they could return to clean the room, which made this explanation extremely frustrating. On two separate occasions, front desk staff told me directly that my room would be cleaned, and it never was. One front desk employee was dismissive and spoke to me with an attitude that made me feel disrespected. To make matters worse, the hotel uses automated text messages sent from "Glenda." I responded around 11:30 AM requesting housekeeping because I had work calls scheduled. I left my room for a period of time, returned to find it untouched, and later received another text stating they were unable to clean my room due to a high volume of rooms. This contradicted what I had been told earlier and was extremely disappointing. The room itself is in serious need of updates. The walls are extremely thin--I could hear doors slamming, people yelling, and even the person in the next room using the bathroom. The lack of soundproofing made it impossible to rest or work. For someone staying away from home, this was one of the worst hotel experiences I've had. I ultimately checked out early and went straight home.

No hotel parking street parking only…read more Cute little Boutique & mini Bistro Hotel. Due to no parking, took an uber . 1 night stay for concert at Greek Theatre which I heard was difficult parking also. 30 minute walk / $10-$15 uber/lyft ride Rideshare couldn't find hotel & drove into Andronicos parking lot which was perfect since it's right next to it. Weird Lobby set up, walk past cafe order area, small check in desk in back right corner. Very friendly, informative staff as had questions about Greek Theatre. Room has everything you need, tv, desk, coffee station, fridge, microwave, Plates , utensils. Bathroom stocked with body wash, shampoo- no conditioner. Close walking location to restaurants or groceries again as our room was overlooking Andronicos market.

We stopped for some coffee, and cashier was rude to us when we asked for milk alternatives. Coffee…read morewas good and strong, but service not so much.

This place is honestly gross. You know how you walk into some hotel rooms & just smile knowing how…read morecomfy and relaxing the stay will be? This is not that hotel. Had to check the entire room and all thru the beds just to sit down. Will NOT be walking barefoot on this carpet. No fitted sheets. Gross worn out tub. Stains all over furniture carpet etc. Idk if this is a college party spot or what but very disappointing to walk into. Woman who checked us in was nice. Terrible parking.

You get what you pay for? This was the least expensive hotel and I decided to give it a shot…read more First, it's a motel. Second, it's old, musty, and third there are literally no amenities other than the basics (bed, bathroom, towels, linens, coffee, blow dryer, tv and shampoo/soap. Several things that made me realize I won't stay here again...outside of the fact that I haven't stayed in a motel since I was a poor college student. I woke up with a sore throat (with my allergies that usually indicates some kind of mold spores), I also had a very bad headache.. more than anything normal, no ice machine (even though I can drink tap water, I really like it cold), and the bed platform stuck out so I dinged my legs a couple of times. I think if you are looking for a deal, with a place to lay your head at night, a good location, don't mind a musty smell, bad air, and are ok with tap water to drink this will work for you. Oh and they had free parking which is a premium if you have a car here. While the location is really great, I'll be sure to spend the extra to stay in a hotel with amenities and good air.

I stayed here with the fam for the annual family reunion in the Bay area. This is a great option…read moreif you're in area. Front Desk/Booking: My reservation was booked through a 3rd party portal this trip as I was using points to pay for this one. No issues and once I notified the front desk attendant I was a World of Hyatt Member she gave me all the perks without hesitation. (Daily bottled waters, late check out options, etc) The lobby is very spacious that can easily hold 100 people with modern contemporary decor Room: The room was clean and the furniture was new and in great working order. The TVs were modern and all channels were there. The bathroom was spotless and housekeeping team were very friendly. Amenities: The gym on the first floor by the lobby was great. Medium sized with dumbbells for free weights, a multi-purpose cable pull machine and plenty of cardio options. All the equipment was new and the gym was clean. The morning breakfast in the lobby was great. The warm food options of eggs and sausage were my favorite along with oatmeal. Shout out to the fresh coffee and hot tea selection Location: This is where this property really shines. Located right off the freeway makes it very convenient. It's at the end of bay street which is a mixed-use shopping, dining, and entertainment complex situated along Shellmound street. Located right outside the main entrance, it's a quick walk to great dining and shopping options. Overall, I would definitely stay here again if I'm in the area. Safe Travels!

Came here for a conference and it included a breakfast provided by the hotel. The food was great,…read morequite a breakfast spread that included fresh fruit cups, yogurt, oatmeal, sausage, scrambled and hard boiled eggs, topping included: raisins, cranberries, sliced almonds, pecans, shredded coconut, etc... The conference room was spacious and comfortable. We used the wall mounted screens to attach our laptops and project out and discuss our work. The staff were helpful, friendly and responsive. The bathrooms were a short walk from the conference room and were clean when we needed it. This was my first time visiting this hotel, for what we did it was good. I'd suggest coming here for a day long conference and perhaps a place to stay if you're visiting the Bay Area!