Man.. the car buying process right now with Covid is a little strange, but Reggie and his team were…read moreAMAZING. He made me feel as though I was family and even delivered the car to me when work obligations came up. I worked with about 3-4 other GMC dealers throughout the last few weeks and I can 100% say Harnish was the most upfront, honest and hard working. Will for sure come to this dealership again and refer my family and friends as well! If you're looking to buy a car or truck reach out to Reggie and he will hook you up!

Bought our new Buick back in 2020 thought it was an amazing place... but... now that my car is…read morenearing 25,000 miles... their true colors are coming out. Buyer beware.... they say "FREE oil changes for life".... not true!! Once you hit the 25,000 miles we were just now told we would have to pay $595.05 for coolant and brake flushing.... THEN another charge of $573.01 for fuel injection cleaning. They have you initial an oil changes for life disclosure... but NEVER do they tell you what it will $$$$ cost you to continue those "free" oil changes. I had no idea what was ahead of us. We will NEVER go back there. Buyer Beware. Trying to cover up that you scam your customers... look at all the negative reviews on Yelp!

Ask for Ron and Ray thx to them for helping me out to get my dream car Fast and easyread more

This was an odd one for me, because I'm very split on my opinion here…read more Let's start with the vehicles, because ultimately it's a used car lot and that's the main point, right? I stopped in for a specific vehicle that I had spotted online. Very beautiful car, well appointed, in great shape. I gave it a good look and found it to be top notch. No real concerns with the vehicle itself. I also scanned the rest of the lot and to me, it really looks like they have a nice variety of very good vehicles. Overall I'd say that if you are looking for a vehicle that is a bit more higher end than the average used car lot, this place seems to have a good selection of vehicles that fit that bill. They are not dealing in massive high mileage vehicles with a history of fender benders and dents and dings all over them. The inventory here is clean, straight and well maintained. I was not, however, very happy with the overall sales process. And I ultimately found a different vehicle elsewhere that fit my situation better. I wanted to bring my own financing because I have a credit union I have worked with for well over 20 years. I trust them, they know me, we have good honest conversations that help me create a financial situation I am comfortable with. But here, they were a bit pushy about running the financing themselves and almost outright insisted that I let them run it their way. It got to the point that I was getting rather irritated about how pushy they were getting about it. In the end, I did not buy the car from them. As I stated, I found a same model car elsewhere that fit my situation better, so I went with that car instead. So I'm very split on this one. The inventory here seems very nice, but the sales tactics feel very pushy to me. Your mileage may vary.

They are so kind I had no issues with my car and all the cars that are for sell are all clean.read more

stopped by to look at a car they have on their lot... everything looked mostly ok, but they…read morewouldn't let me take it to get an inspection. RED FLAG!! Do not buy a car when the dealer wont let you get it inspected. VERY SHADY BUSINESS

horrible! will be ! saved ALL OF The the messages, Including the screenshots I took of every one of…read morethem. i feel it is inappropriate to tell me to take my review down because my veteran friend who bought the car did not get the Veterans discount. Even though I d buy the car, I made the down payment. I was there during the purchase. He was told a LoJack was on the car, but when he tried to start service, LoJack didn't have any info. Finally, after days went by, we got A serial number, but NO installation DATE! Or ANY PROOF that it was on. According to LoJack, they absolutely need BOTH! And LoJack also reports that when it's installed, a welcome packet from LoJack is sent with the car to the dealership. After days of back and forth to get all information, the buyer was notified it was installed on a different Honda. Take it as you will. I was messaged, more than ONCE, from the owner (after the owners invite request on Messenger) that the he ( the 321 Auto OWNER) was coming to get the car, and it was no longer Chris' car. Worst dealership we EVER dealt with, in our multiple experiences buying a car, or the way I was treated personally. I would have reported this earlier, but nervous after the original post. Had 2 surgeries after this happened, and wanted to make sure all the fiasco was over.

We went in just to look at what they had available, immediately their associate Magnus helped us…read morefind the perfect car in our budget! As first time buyers and having no dealership experience Magnus and the other Associates made us feel comfortable and confident throughout the whole process. He was able to get us a great financing rate and even helped to set up insurance on the spot through dealership connections. My husband and I were very happy with the overall experience and friendly service! We would definitely recommend them for anyone looking for a hassle free no bs car buying experience!

Great local mechanics - they are honest, sincere, and do fantastic work. My family brings all of…read moreour vehicles here.

While this was an excellent place to get non-ethanol fuel for a long time, they are NO LONGER…read moreOFFERING NON-ETHANOL FUEL here anymore. I pulled up the other day to fill up and found a note on the pumps to this effect.

The easiest auto purchase I've ever made. The staff was knowledgeable, friendly and quick to…read moresatisfy my needs. Told them how much I wanted to put down and how much I wanted my payment to be and they made it happen. Amazing experience!

We test drove the greenish 2007 Hyundai Santa Fe VIN KM8SG13D57U099373 listed as of this date. We…read moreliked the vehicle and drew up papers and left a deposit pending a pre-purchase inspection by our mechanic. When we went to look at it intially the dealer had the AutoCheck available, but not the Carfax which was strange since they have a big Carfax sign in the window. We also got some verbiage about how Carfax reported every little thing and wasn't necessarily accurate. I still paid for the Carfax when we got home ($40). What a surprise to learn the vehicle had been in an accident. This wasn't a dealbreaker as I still believed the "over-reporting" by Carfax the dealer told us and figured it was a fender bender. We went forward with the pre-purchase inspection ($100). My trusted AAA mechanic said the vehicle had been near-totaled and the damage hadn't been repaired very well. It was quite obvious when the mechanic showed me. I'm not sure why the dealer's mechanic didn't catch it. The car had been pulling to the right and it turns out this was due to a bent strut that hadn't been repaired. There were also some issues with the emissions equipment. The dealer showed me paperwork of what had supposedly been repaired when I noted that the vehicle had failed emissions in June, 2017. When I got home I realized what I had was an estimate, not a guarantee that the work had been done. The vehicle ran a little rough about 25% of the time so I asked the mechanic to look into it. He said it was running like it was "trying to throw codes" (in other words, emissions problems). My mechanic advised me to pass. I was cordial and polite, but told the dealer based on the pre-purchase inspection we no longer wanted the vehicle. When we returned it, the salesman (Martin) and the owner (Chuck) made all kinds of excuses about how the damage was minor and there wasn't anything wrong with it. They showed no interest in my report from the mechanic and kept insisting the vehicle was fine. I didn't say anything because I just wanted my deposit back without any hassle. Chuck remained cordial, but fast-talking Martin turned quite surly. I did receive my deposit back even though I spent $140 for nothing. I don't know how they could deny a report from AAA mechanic, or damage I could see with my own eyes. I didn't receive an apology nor was there any concern that someone could buy an unsafe money-pit. If there had been any regret or offers to fix the emissions and the strut, this would've been a different review. It could be a good car for someone with the problems fixed and full-disclosure of the accident. Honesty is worth gold, or in this case, a sale. If anyone wants the Carfax or has any other questions, please feel free to contact me.

This was the absolute worst car purchase I have ever had. We found a truck online drove to the…read morePuyallup location to be told that this was being serviced at the Lakewood location. We drove over there to inspect and inquire about the truck, since the salesman at the Puyallup location was not helpful and just said if we wanted anything to go over there. The salesman at the Lakewood location was a young kid I think his name was Mehmet or Moe, sweet kid and helpful. My problem with this place is the truck we were interested in had a sensor issue and they were working to fix it. Totally understandable and we were appreciative of them disclosing this. The truck was a good deal so we proceeded to put a down payment down as they said the car should be fixed in the next few days. Unforeseen circumstances occurred as the new sensor was not calibrating and they could not get the ABS sensor to reset, and needed to get a new one. This process started on 5/19/26 we soon ran into Memorial Day wknd, and basically had little to no communication or updates on the status of the repairs. Keep in mind my bank had issued a check to the company to purchase the truck based on the "few days to fix". We also still have not even test drove the vehicle and decided to proceed with purchasing the vehicle. I know this is already a long story but we finally get the truck. Getting the license plates and registration another long drawn out lie and process. I have purchased several vehicles and it has never taken longer than 20 days to get my plates and registration. With Memorial Day that following wk we picked up the truck. It is mid July and after calling both dealerships, going in person to the dealership I was told it can take up to 30-45 days to get and they will call when they come in. This was just more drag by these people, I go in today to get the plates because the temp tags expired on the 7/12. They literally don't know anything about it I'm waiting for 10min and one the sales guys is like "oh the DOL is just waiting for one piece of paper can you wait and I'll run down there real quick." At this point t I'm beyond livid...I did finally get the tabs and I had to ask about my overpayment for the tabs..which they wrote a check out on the spot and gave...but this entire sales process was the worse! Buying a car is a big deal as it is a big purchase these people made me feel like I was wasting their time and they just wanted my money without even providing decent communication and expectations.

Car was nice for a good price! The sales person was very nice and helpful. The vehicle purchase was…read morenice and easy.

Stopped by S Tacoma Honda due to my cars signaling of service since being back in state. Calling to…read moremake an appointment was done by calling & arranging w an automated phone service, checking in was pretty easy. Kenji was the service advisor I worked with and was great; showing me their recommendations and service options. The dealership was nicely set up with their usual setup of seating, coffee/tea, and rental car options. They were fairly quick too, more than I anticipated on weekday morning. Will be back soon!

Absolute rip-off artists. DO NOT go here…read more The service desk staff are paid on commission, and they will "recommend" repairs that are not necessary. The technicians and mechanics in the back know what they're seeing. The service desk takes that information, decides what they can use, and repackages it into a message designed to create concern and get the customer to authorize additional work, even when no repair is actually needed. The techs/mechanics will contradict the lies of the service desk staff, who are sales guys, not tech/mechanics. It is dishonest, manipulative, and clearly designed to separate customers from their money. There is a reason they try to prevent the tech/mechanics from interacting with customers. It's YOUR car, you should have the right to speak to person who makes the observations and can speak about the issues. I have seen service desk staff completely tell a different story to a customer than what the tech/mechanic tells them. If you make the mistake of bringing your car here, ask the service desk these questions directly and firmly: 1. Is the repair you are recommending 100% necessary? 2. Is the part you are recommending I replace currently NOT functioning? 3. If I take my car to two independent mechanics, will they agree that this repair is necessary? (They will try to create concern saying another mechanic can provide the same type of warranty they can). 4. Have them put the problem, the recommended repair, and the reason you say it needs to be done in writing by way of a written quote. Then tell them you'll think about it and leave, provided the car is safe to drive. The only time I personally would authorize additional work on the spot is if they explicitly tell me the problem is critical and the vehicle is unsafe to drive. And even then, I would want them to put that statement in writing. If you push back, expect some line about Honda backing or warranting its work in ways an independent shop supposedly can't. Again, that's beside the point. It creates another concern they can use to manipulate the customer instead of answering the simple question: Does this part actually need to be replaced or not? They are highly commissioned. In my experience, they are dishonest. And there is a reason customers deal with commissioned service desk staff instead of being able to speak directly with the technicians and mechanics who actually inspected the vehicle. Do not blindly trust their recommendations. Get everything in writing. Take the quote somewhere else. Get a second opinion. Also, see how they respond when you ask to speak to the tech who works on your car. They have time to talk to the service desk, and the customer can easily be brought into that convo. More to come...