Ok car accident in December rented from Enterprise next door. My associate and I were speaking…read moreabout the car buying experience (yuck). She said I can give your name to someone next door. I replied with Great, thank you. Received a call from, Chris the next day. I wasn't ready to buy a car yet however we talked about options and I viewed the website. Told him would call when I was ready. The insurance company finally paid off my car (financed). I didn't really want my credit ran and couldn't afford to pay for the. Rental returned it and went next door to see what was available. Great cars in the lot all clean and ready to drive. No negotiating all prices are listed and firm ( not a problem for me). Ok so this is what happened I told him look I don't want you looking for financing for no reason the other loan won't reflect paid. Showed him the payment being sent to insurance gave him my info and we found financing in less than five actually several banks approved me. The best part is the car that I ended up getting wasn't even the car I thought of buying - I drive a couple of cars and based on our conversation Chris pulled the car of my dreams in the front I drove it, loved it Went inside and made the purchase. I appreciate my Salesperson Chris for directing me in the right direction because I didn't see that car any place and it met my price point. Happy Driver

I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Worked with Mike Sosa on buying a 2026 Prius. We let him know what car we were interested in and…read moresaid we were driving in from out of state, and he made sure to secure the car for us the day of so that we we could test drive it when we got there. He even came in on his day off to get us what we needed. The whole transaction was smooth and easy. Jim in the finance department also helped us get a lower rate on our loan -- about half a percentage point lower than what we'd gotten before we came in. I'd definitely do business here again.

Chad Bass recently helped us purchase a brand-new Hybrid Grand Highlander, and the entire…read moreexperience exceeded our expectations. His communication, honesty, knowledge, and professionalism are truly unmatched. We were very thorough buyers and had a clear vision of exactly what we wanted, and what we didn't. Chad respected our preferences throughout the entire process. He never pressured us to purchase unnecessary add-ons or upgrade to higher trim packages. Instead, he listened carefully, answered every question honestly, and made us feel confident in every decision. Most impressively, Chad was able to order our dream car in nearly half the time quoted by other dealerships. He kept us informed every step of the way with timely updates and outstanding communication.

Upon entering the dealership, we had in mind a few options that were in our budget for purchasing a…read morevehicle. Working with Jovany, he helped us instantly look around and understand the purchasing process and was very helpful with anything we may need. Without a doubt we were very comfortable with how reassuring he was in terms of making sure we find the right match with what was in our pricing budget and financing options even as simple as any questions asked. If ever interested in purchasing a vehicle at this location, I definitely recommend booking or asking for assistance with Jovany he is amazing to work with! :)

Have worked with Jovany many times and is always super helpful and knowledgeable. Have him…read moresearching for a specific Sequoia trim level for my family.

Had absolutely the best experience buying my car from 9999 Auto Center. They were willing to go to…read morebat for me for the price I wanted. And even helped with getting me insured for a great price. Would definitely recommend to come here to get your next vehicle. Jordan was the salesman who helped tremendously and Aaron the Boss stepped in and locked me in a great price.

9999 Auto Sold Me a $20,000 Lemon and Refuses to Take Responsibility - Buyer Beware!…read more​0 STARS. Do NOT recommend this dealership! ​My experience with 9999 Auto has been one of utter deception, financial devastation, and complete lack of accountability. I purchased a vehicle from them that turned out to be a lemon with a known and documented manufacturer defect (an open TSB, specifically coolant intrusion leading to complete engine failure), and they have refused every opportunity to make it right. ​Here are the facts of my appalling experience: -​Refusal to Acknowledge a Known Defect: How can a dealership that sells used vehicles not know about an open Technical Service Bulletin (TSB) for a critical engine defect on a car they are selling? They knowingly or negligently sold me a vehicle with a ticking time bomb engine, which has since failed. -​Intentionally Delaying Help: I began reaching out to 9999 Auto about this serious issue back in August, which was before their supposed "six-month limit" for assistance. They stonewalled me, dragging their feet and providing useless information. They finally quoted a cheaper repair price from their shop weeks after I first asked for assistance, but only after the engine had already failed. -​ZERO Trust in Their Service Shop: When they finally responded, their only offer was a cheaper quote from their internal auto shop. Considering they sold me a vehicle with a known, catastrophic defect, I would not trust their auto shop to perform any type of work, let alone a complex engine replacement. Their priority is clearly profit over customer safety and quality control. -​Refusal to Buy Back the Lemon: My loan bank specifically advised me to see if the dealership would buy the car back to prevent a financial catastrophe. 9999 Auto flatly refused, claiming I was "past the six months"--a cruel technicality, since they knew I was struggling with the issue prior to that date. They are prioritizing a one-month loophole over their customer's financial well-being. -​Financial Devastation: I am a 29-year-old who has spent five years diligently building my credit, even paying off three previous cars early. Thanks to 9999 Auto's refusal to help, I am now left with an inoperable, $20,000 lemon and face the real threat of severe credit damage that could take years to repair. ​If you buy a car here, you are signing your life away. 9999 Auto will not take responsibility for the lemons they sell. Save yourself the stress, the financial ruin, and the fight. Do extensive research and read every single line before you consider giving this dealership your business. ​Do not recommend 9999 Auto. They sold me a defective car and left me stranded.

Stopped by S Tacoma Honda due to my cars signaling of service since being back in state. Calling to…read moremake an appointment was done by calling & arranging w an automated phone service, checking in was pretty easy. Kenji was the service advisor I worked with and was great; showing me their recommendations and service options. The dealership was nicely set up with their usual setup of seating, coffee/tea, and rental car options. They were fairly quick too, more than I anticipated on weekday morning. Will be back soon!

Absolute rip-off artists. DO NOT go here…read more The service desk staff are paid on commission, and they will "recommend" repairs that are not necessary. The technicians and mechanics in the back know what they're seeing. The service desk takes that information, decides what they can use, and repackages it into a message designed to create concern and get the customer to authorize additional work, even when no repair is actually needed. The techs/mechanics will contradict the lies of the service desk staff, who are sales guys, not tech/mechanics. It is dishonest, manipulative, and clearly designed to separate customers from their money. There is a reason they try to prevent the tech/mechanics from interacting with customers. It's YOUR car, you should have the right to speak to person who makes the observations and can speak about the issues. I have seen service desk staff completely tell a different story to a customer than what the tech/mechanic tells them. If you make the mistake of bringing your car here, ask the service desk these questions directly and firmly: 1. Is the repair you are recommending 100% necessary? 2. Is the part you are recommending I replace currently NOT functioning? 3. If I take my car to two independent mechanics, will they agree that this repair is necessary? (They will try to create concern saying another mechanic can provide the same type of warranty they can). 4. Have them put the problem, the recommended repair, and the reason you say it needs to be done in writing by way of a written quote. Then tell them you'll think about it and leave, provided the car is safe to drive. The only time I personally would authorize additional work on the spot is if they explicitly tell me the problem is critical and the vehicle is unsafe to drive. And even then, I would want them to put that statement in writing. If you push back, expect some line about Honda backing or warranting its work in ways an independent shop supposedly can't. Again, that's beside the point. It creates another concern they can use to manipulate the customer instead of answering the simple question: Does this part actually need to be replaced or not? They are highly commissioned. In my experience, they are dishonest. And there is a reason customers deal with commissioned service desk staff instead of being able to speak directly with the technicians and mechanics who actually inspected the vehicle. Do not blindly trust their recommendations. Get everything in writing. Take the quote somewhere else. Get a second opinion. Also, see how they respond when you ask to speak to the tech who works on your car. They have time to talk to the service desk, and the customer can easily be brought into that convo. More to come...

After having a terrible experience at another dealer we went to Gene Pankey, they gave us a more…read morethan fair offer for our trade in and made us a great deal on our new car. Thanks for making it a painless and easy deal. We will make sure to tell all our friends!

Since 1983, our family has purchased 9 Used Cars from Craig at Gene Pankey Motors on South Tacoma…read moreWay here in Tacoma. Each vehicle purchased has lived up to our expectations both in quality and in fair pricing. They are among the very best Used Car Dealers in all of Western Washington. Honesty, Integrity and Only Well-Represented Vehicles grace their Sales Lot. Pankey Motors was founded on principles of Quality, Honesty and Fair Dealing. You will not find a Finer Firm to deal with than them.

I had an excellent car-buying experience from start to finish! They took the time to walk me…read morethrough every option, and answer all of my questions. This is exactly how a dealership should operate - transparent, fair pricing, I am completely happy!! Thank you AutoLane!

Had a great experience with no trouble. Alex made our experience nice and smooth. Easy to talk too…read moreand really friendly in so many level. I would Definitely recommend him for any car of your choice

I am going to give five stars as this dealership stuck by my side…read more I used the USAA application to find a vehicle. What I wanted was a Volvo XC90 as I enjoy the ride in Volvo's and did not need any fast talking person to talk me into any other type of purchase. I was pre approved so I thought this would be an easy purchase Bull. They told me what they could do left the room a couple of times and came back to a lower price acceptable to me and the man I married. USAA unfortunately did not. They spoke with me to discuss other options. Financing with another company was out of the question, no more hits on my Credit. It was one price or return the keys. I feel confidant in my decision to purchase a car from them. If you buy Used life isn't always that full bowl of cherries it's not like they sit down and say how can we screw them - not the feeling I got. Instead it wasn't horrible disappointing at times but that was not on them. They are suppliers guys and gals - don't be so negative go in with an open mind and that will be that.

If you want a vehicle with a bad transmission come here !! Haven't even had it for 2 months already…read morehaving issues. If I could cancel the loan and get my money back I would ! Do not trust em here Mike was my sales guy he'll lie to get you into anything