This place is so hidden. I literally have lived here for years and I just went in for the second…read moretime the other day. They definitely need to advertise more because they had the nicest stuff and their Halloween decorations are ridiculously low cost. I mean there's literally a 20 foot blowup werewolf and it was only $230. That would be like $900 somewhere else.

I went early on a Saturday so it wasn't crowded and there was no line at checkout yet. I signed up…read moreonline so I had a coupon also! They have a huge selection of everything you could want to decorate your home. Prices are ok, a little more than HomeGoods.

We are remodeling our master bathroom and Shannon assisted us masterfully! My husband and I can get…read morea lot of back and forth going on projects and she was a perfect mediator. Both of us felt heard and she kept us working in harmony. She also had a great eye for design and the functionality we needed in our space. Pricing is competitive but their selection is larger than most of the competitors. We will definitely refer our friends and neighbors. Thank you Shannon for your patience, expertise, and time!

A friend highly recommended Floor & Decor for my sisters remodeling project. We had a few questions…read moreand along cane a very nice service pro named Chris. We could see that he had plenty of responsibilities waiting for him by the way his radio was blowing up, but he was very patience with us answered all of our questions and helped us to pick the perfect floor for the project! Floor & Decor had a nice selection of flooring option and their prices are much better than Home depot and Lowe's!

Very rare that I do not find what I. Looking for. Especially since this is a combo store so more…read morebag for your buck. always crowded but tend to get in and out in a reasonable aamount of time. Pricing is hit or miss on products and service has always been giving with a smile

This was my first trip to this combo store. I had been several times when they were across the…read morestreet in the mall. I came in for the Home Goods portion. What I found is a bunch of unique finds, but you literally have to [find] it. If you're not in the mood to hunt for what you want, don't bother. The Home Good portion of this store is in complete disarray. Ultimately, I found what I came for and got it at a great price, put a few more items in the cart. I found unique gift items and coffee table books galore! I really enjoy coffee table books. I was looking for a good old fashioned Bundt pan, the second store that I'd been to. Happily they had it. The lines moved quickly enough. The staff was polite enough. I liked shopping here.

Great selection. The store has great 50% off sales. The staff is always helpful and friendlyread more

This is a store that is owned by Dollar tree all the items are marked at an even price number. It's…read morein a shared shopping center with other stores and there's plenty of parking. The staff are selective who they speak to when you enter. No one spoke to me and I had to search to get help here. They have a large selection of items from doing it yourself crafts to seasonal items to kids or birthday supples. I learned you check out on your own and they have a check out but it's not opened. I guess the strategy helps him to keep less poison in the store. The store was clean and organized, but compared to the pop shelf location in Matthews in Pineville Matthews Road. This was my least favorite based on customer service.

I love the furniture and the customer experience. This sofa has quality fabric and seating I…read moreexpect it las a very long time

From the furniture gallery to delivery, I had an excellent experience! Designer Lisa is a pleasure…read moreto work with, responsive and friendly. Her customer service is superior! Bassett furniture sofas are have kiln-dry hard wood frames which is the superior choice. With Krypton fabric, this is a sofa that is family friendly! The sofa is beautiful and comfortable. The sofas start at $1250-I selected the Alexander sofa- beautiful!

Top quality furniture is sold here! I have visited this place a couple times browsing for furniture…read morefor a new home, and the staff, especially Scott, always great you with a warm smile and a friendly hello. They have some truly amazing pieces of furniture here, and can custom build or upholster just about anything you can think of. My wife and I ended up purchasing some beautiful dining room chairs at a great price, and are now using Cowbridge to look for other pieces for our house as well. Just fyi, this place will ruin you for any other furniture store; you'll never be able to go back to any of the chains without comparing them to Cowbridge and their level of craftsmanship and quality. I just wish my bank account would allow me to get all my furniture here!

Incredible customer service!! Unbelievable quality! I like to say my home is sponsored by Cowbridge…read moreFurniture because nearly every piece is from here! They can custom build, find what you're looking for, reupholster, and so much more!! I was even able to get my patio set from them. The owners are some of the kindest, most down to earth people who go above and beyond for everyone. You've got to check them out!!

This is a good place to shop during the holidays. The key is to shop early!…read moreYesterday, I went there for some socks that they advertised on their website, the app, an email and the flyer that they send via USPS! It was pouring raining outside so I knew I could take my time while I was there! Because, I'm here from Atlanta I'm not that familiar with this location! When I walked in I asked an associate where were the socks. She sent me in the wrong direction, so I asked another and she told me where they were. I found the socks and was looking for the ones that was in their ads. They wasn't their nor was there a sign showing that they might have been there! I must have spent pretty close to 20 minutes looking for these socks. They were not there! At this point i'm thinking "bait n switch!" This was not the 1st time I've shopped this location based on something that was listed in their ads and ran into the same results! I made my way to what is left of their toy section! That's when I notice this tall black guy following me! I knew he was following me because, I made my wat to the book section and he was there too three isles over just standing there! I purposely took my time looking for books for a 2 yrs old. And sure enough he was still there watching me. Finally, the rain eased up and I took my items to the checkout and he was there too! He made a purchase and I remember thinking, maybe he was a customer, until instead of going out the door, he walked to the back of the store. I get it, shoplifting is a issues especially in today economy, but everybody is not a shoplifting! And being followed around a store that practice "bait n switch" really made me feel some kind of way! I'm angry, but I get it! I'm not just a customer, I 'm a member and I have the app! #ollies #baitnswtich

A bit junky, but that's ok... it's a discount store, right? Good values overall, and super ones…read moreoccasionally. I especially like the 15-25% off days I just missed one :( That's when I stock up on my favorite coffee brand! They have quite a good selection. I am definitely a "name brand" person... so that is a bit of a drawback; but on some things, the brand doesn't matter so much. Check out is my main complaint... they have changed the routing to the check out counters; so you are stuck in line without anything fun/interesting to top off your cart. It would be nice to be able to build up points to use at later dates, in addition to their planned discount days.... as a partially handicapped person, it is sometimes difficult to navigate when the store is so crowded. Overall, a good store who doesn't try to be more than they are! js

Chile! The lack of customer service is high in this establishment!…read more I do like the variety of clothing and prices here. I purchased a dress that I had to go down in size and jeans that I had to go up in size. Try on everything so you can make sure it fits. My fitting room experience was not great. The attendant was more concerned with conversing with her coworkers than checking me in. Self check out can be tricky if you are not paying attention. The lady ahead of me did not get a receipt and the attendant told her incorrect info about obtaining it. After I paid and my receipt did not come out, I asked for assistance. Turns out the paper was jammed in the machine. I have my receipt, but the lady in front of me was SOL. The manager told her if you need to bring something back to tell them what happened. I hope they don't give her a hard time about that! I do agree with other Yelpers to come here during the day or during the week to not be in a crowded store. Oh and they close at 8pm with the mall, not 9pm as the Yelp listing says.

I love this store but this past weekend a young woman working in the refund area was extremely rude…read moreto my girlfriend who had spent $300.00 in the store. I told her to take the survey and tell Management. Honestly it was all i could do not to put that woman in her place, but I am a better person than that.

Those buying furniture here, be very careful with purchasing a warranty for your furniture. We…read morebought back in 2023 and the warranty company agreed to have someone clean our stained furniture twice and then when it came time for a replacement, told us that, that piece is not covered under our warranty. This was over longer than a 2 month process for one claim and when I asked to talk with a supervisor, no one ever called. I called the store for help, they told me there is nothing that they can do. The piece of furniture that we are disputing over was less than the warranty service that they sold us. It seems that they recently changed warranty companies (I wonder why) but still believe there should be some responsibility to help customers that you sold a warranty service too, to find a resolution. I would recommend just save some money aside incase of any accidents instead of wasting it on a 3rd party warranty service. Hopefully customers using their new company get treated better than those who unfortunately spent their money on the last.

Ordered two recliners on 17Apr2025. Salesperson promise me they would be avaliable for pick up the…read morefollowing week. Called customer service and they informed me that they where no a avaliable until the following week with a 15% discount. The following week came and was informed again that they would not be available until next week. I will cancel this order and never patronize VCF. Also will inform relatives, friends not to shop there for furniture.

great service befor the sale. after the sale you are on your own. broken furniture was delivered…read moreand set up. 2 months ago. after a missed delivery window they just showed up 6 hours late at 835 at night. broken wood. not working recliner. lights not working and different end table showed up. I Oder w a drawer one w out shows up. every issue has some how had a reason. missed appointment times broken furniture and not returning calls or emails is just bad all around business. I expressed the issues with no response untill I called and threatened to notify my visa. Even now they just don't care they got it wronge. not there problem. They record everything you say but nothing they promise. Best to just stay away

They stole my money that I put as a downpayment on furniture. They never delivered my furniture…read more Sent documentation to the 3rd party company named Acima who I was financing the furniture I never received. Now they are charging me over 13,000 for furniture I never received. Buyers be aware that this company is a SCAM and you will not receive your merchandise. Nadim is a Scammer!!! He is the store owner or manager that confirmed my furniture never left the warehouse and tried to offer me a 10% discount to still deliver it AFTER they told me that I already had it and after I DECLINEDN to do any further business with them, they still billed me.