Kirkland's is a lovely store with beautiful merchandise, but my experience with their website and customer service has been extremely frustrating. A nice lady at the store recommended to use my online account in order to get points. Great idea, and that's where all the problems started.
I receive emails and text messages from the company, so my account clearly exists. However, after creating an online account, I was never able to log in. I tried everything: different browsers, incognito mode, and resetting my password multiple times. The password reset always worked successfully, yet I still could not access my account.
Today, I called customer service and spent a long time on the phone with a representative who tried to help. In the end, she said she was "not IT" and abruptly ended the call. She mentioned that I could call back and speak to someone else if the issue continues -- and the issue does continue. I'm hesitant to call again, as I don't expect the next representative to be "IT" either.
After researching this problem online, I found many complaints from other customers reporting similar website glitches. This raises concerns about reliability and security and makes online shopping feel uncomfortable.
It's disappointing that Kirkland's hasn't invested in better website software, especially given how appealing their products are. Unfortunately, due to this experience, I'm giving up on shopping with this store. Too bad, Kirkland's -- this could have been so much better. read more