It's a shame that you are not able to leave 0 stars for a restaurant as that is what Kiri deserves. I have honestly rarely came across such incompetence and rudeness by service staff. It seemed as though it was the first day of training for all of the staff members as they bumbled around.
As soon as we were seated, we requested water for the table. We had to ask three different members of staff before we finally got some basic water. After we ordered, our food took about 40 minutes to prepare. Given that the majority of our dishes were cold dishes (i.e. sushi, endamame salad), one wonders in a half-filled restaurant (on a Saturday evening) why it would take so long? We also noted clients who ordered / entered the restaurant after us receiving their food prior to ours.
The waiter brought out our miso soup, but with no spoons. We just looked at each other, were we supposed to just drink from the bowl? When we requested spoons, the waiter didn't understand why I suppose? He then proceeded to bring us small teaspoons? So then we requested bigger spoons. It sounds so inconsequential, but how do you serve food without basic cutlery? It felt like we were imposing on the staff to bring out standard restaurant necessities.
Our waiter then proceeded to serve water, but spilled water all over my friend's side-dish. Instead of apologizing and bringing her a new plate, I suppose he expected her to continue eating on this water-sogged plate? Honestly, the whole situation was quite bizarre.
I think the best part of the whole meal (besides repeatedly asking for basic things) was when the bill came. I specifically told them to charge 38£ each on the credit card machine. Our waitress proceeds to sneakily charge us 39£. It's fine, it's a 3£ difference, not the end of the world. But when I bring it to her attention she begins arguing with me, that I had said 39 ? If you can't do basic math and you argue with a client to earn an extra 3£, that's just a bit pathetic.
I just can't imagine why anyone would subject themselves to be treated in this way. Sneakily deceptive and inept - avoid this place at all costs. read more