With heat & air work, I give Kinty Jones a 4.5. However, they have started a plumbing & construction business but it is not being run very well so far. We had an urgent plumbing issue & I could not get our regular plumber in a timely manner. These folks were available and came right out. They did a lot of troubleshooting, had some very specialized equipment and while I knew it was a little pricey, they met my timing needs and brought specialization so I had no issue with the fee. It turned out to be a septic issue, and I wanted wiring checked on the pump but again, could not get my regular guy in a timely manner. They got an electrician from their construction crew to come out. Again, I knew it was a little pricey, but they met my timing needs and brought specialization so I had no issue with the fee. Diagnosis was wiring fine, pump shot - need a new one. THEN, they quoted me over 10x cost of the pump for replacing it. I give them credit for making sure I had the bid up front. I declined the outrageous installation fee and put it in myself. When I asked them to justify it, the term "diagnostics work" was used many times. But the diagnostics was already complete. In the end they reduced my fee on the first two parts, which I appreciate, but it does not relieve me of my duty to caution others. Use them for Heat & Air. If you have to use them for construction of plumbing, watch out for an acceptable lead-in, followed by some sort of gotcha tactic on the back end. read more