My soon to be bonus daughter came here for alterations on her wedding dress. She did an amazing job…read morewith details, added buttons, stitching and everything. Sylvia is so sweet and accommodating. We are so excited to see her walk down the aisle wearing this beautiful dress.

I used to live in the area and now I live about 45 minutes away and still make the drive to Miss…read moreSylvia for alterations. She can do anything, her work is impeccable,and is totally affordable!

On time perfect job. Very courteous and reasonable cost and very nice crew. I would not hesitate to…read morego there again

Six days prior to leaving the country for my daughter's wedding, I visited Erika's store to have a…read moreblazer's sleeves lengthened. I dropped it off to her on Thursday, 10/9/25, explaining that I was flying out of the country for the wedding the following Wednesday. She accepted the job and assured me that my blazer would be ready on Saturday, 10/11/25, by 12:00 pm, She explained that she was closed on that following Sunday, Monday, and Tuesday of the following week. On Saturday, about a quarter til 12:00 PM, I arrived at the store to discover that the lights were off with no one present. I waited over an hour and made numerous attempts to contact her directly. I called several times, leaving voice messages and text messages, but received no response for over 2 weeks. In summary, I did not receive my blazer for my daughter's special day. I was forced to find something else to wear which was an added stressor for my daughter and family. Today, over two weeks since I dropped my blazer off, I contacted Erika, who finally answered the phone. She informed me that due to limited parking and her inability to walk, the store was closed on Saturday. She never took accountability for failing to reach out to me, only mentioning that she had not checked her messages. She cavalierly mentioned that I could collect the blazer today and pay full price because she "completed the job". With business practices such as this, you might want to consider another seamstress; someone who is accountable for their work and fulfills the job on or before the agreed upon date. Erika displayed a complete lack of communication, unsuitable follow-up, unprofessionalism and inconsideration.

Finally an excellent seamstress in O'Fallon, IL. Hemmed my dress and attached underskirt perfectly.read more

I cannot recommend Michelle Ballard for bridal alterations. After paying $560 for a hem, bustle,…read moreand strap adjustments, my wife's gown was returned unwearable. We took the dress to a reputable bridal shop for a second opinion, and they confirmed the straps were shortened far beyond standard measurements for that size. Most disturbingly, when the dress wouldn't zip due to the over-shortened straps, Michelle's professional advice was for my wife to go on a 'strict diet' to fit into the dress. We have provided side-by-side photographic proof of the error to the business, but they have refused a full refund. If you are a bride-to-be, please be aware that if a technical mistake is made here, you may be blamed for it and left with a damaged dress and no recourse. We have filed a formal complaint with the Illinois Attorney General.

Michelle does excellent work! I have brought many of my items and of my son to her. Her prices are…read morevery reasonable. I don't want to go to anyone else. I am sure there isn't anyone better than her.

I really tried to support them, but they haven't helped. One Saturday afternoon, my wife needed…read moreembroidery thread to finish an order. Unfortunately, they had just closed, and didnt open again until Tuesday. Another time, she needed bobbin thread, and the employee swore up and down a certain type would work. It didn't. We'll keep going there out of necessity, but not because we really want to.

Very kind and paid careful attention what I inquired about regarding the repair to my bag.read more

I tried two other places to replace a zipper pull on a vintage Louis Vuitton Speedy. Both said…read morethey could not attach the leather with the LV brass insignias, in a last ditch effort I tried JG on Watson and Jose was able to install a perfectly matched zipper pull and the leather as well. Jose is a master artisan! I'm very grateful. The bag is fully restored to its original beauty! Thank you so very much! Lori H.

Thank you Sylvia! Fantastic job! Best price & great value in town! I recommend Coffey's!read more

From the owner: Coffey's Alterations Sew and Vac Repair is proudly serving the local Metro East Area for over 40…read moreyears. We offer the following services with the highest quality of expertise -Sewing machine repairbr-All makes and modelsbr-Home and industrialbr-Vacuum Repairbr brAsk us about our in home service.br brTo find out why our customers refer their friends and family members give us a call today. You will talk with a friendly professional.

They were quick with replacing a zipper on a jacket. Unfortunately, they did not use the same type…read moreof zipper that was on the jacket prior, they used a much larger zipper zipper. If you go there be specific of what you want.

I took my coat in for a new zipper and needed it in two days. She said no problem, had it ready…read morewhen I walked in and only charged me $24. My zipper works great and I will be taking all my alterations there!!

Excellent tailoring to make poor fitting garments and work for you. Lovely ladies that work there,…read morereally are expert tailors

Are they still in business. They are not at there old address anymore…read more They have always did a great job for me.

Quick and well done! I was looking for a tailor which these days it can be a difficult task. I…read morecalled Willard's and told them I needed 3 coats altered. They told me it would be done in a day. Wow! Willard's offers quick, friendly, and professional service. I was very impressed that I could get my coats finished so quickly. I highly recommend that you go to Willard's for your tailoring needs.

I WOULD NEVER GO BACK HERE!!! Even if they offered to do it for free. They really disrespected me…read moreand hurt my feelings and I just feel a business shouldn't be like that. I came in with plenty of clothes I said if it was too much I told them I'd gladly take them and go somewhere else with it they said no it was okay. First thing they were late each time I was supposed to come pick them up and gave me attitude for wanting my clothes when they said they would be done. And also didn't have the decency to tell me so I wasted gas driving up there. Secondly they didn't finish everything when I picked them up so I had to bring them back and ask them to finish some stuff. And that took another week. Third, there was a shirt made out of a weird material and I had said once again if you don't think you can do it it's okay I can bring it somewhere else. Not being disrespectful or anything just trying to be genuine and understanding. But she said she will try and walks away to return to the customer she was with, and right in front of me laughs about me and they say something on the lines of how I think they can work miracles. When that's not what I was doing at all. But I left, waited a week and came back (again they where late) and they lady says to try the items on so I go put the first outfit on and came out and kinda pointed out that the stitching was lop sided and wasn't even. She said "I see what your talking about, but now your nit picking." .... ( they put darts into the shirt by the armpits, one was I. The middle of my boob, and the other was below my boob on my rib cage.) I just grabbed my stuff and left. I didn't even wanna talk after that how do you see what I'm talking about but I'm nit picking these are the clothes I have to wear not you. And I'm willing to pay for you to do a good job and you didn't. I paid over $300 easily on the work they did for me and it wasn't a good job. There was multiple not just one reason I won't come back. I can deal with a lot but not this. I'll get it fixed somewhere else with someone that actually cares about their job. Not someone just trying to take money and give a doable job.