I called 15 minutes before closing, hoping to speak with a doctor or PA about fever protocols for infants because my son is very sick. Instead, the front desk guy told me it was the end of the day and insisted I call back tomorrow. Shocked, I could only respond with a stunned "wow" before saying I'd just wait and call the emergency line later. I guess he felt bad and had someone call me back.
Unfortunately, the call I received left me feeling even worse. As a first-time mom to a 6-month-old, I needed guidance on what to do if my baby spiked a fever overnight. My very first question was whether I should take him to the ER if his temperature rose. The doctor responded with a scoff and, in a mocking tone, repeated, "ER?! You don't take him to the ER," before telling me to give him Tylenol and call back tomorrow.
The lack of compassion from Dr. Benilevi has been deeply disheartening. No parent should ever be made to feel ashamed or afraid to ask questions about their child's health -- whether the concern is big or small.
I should never have to fear calling my baby's healthcare provider, nor will I tolerate being spoken to with disrespect. It's clear that we deserve better, and I am now actively searching for a new pediatrics clinic.
P.S. The only truly positive experience I've had there has been with Michelle (PA) and Dr. Omrani. read more