So, I'm actually legitimately concerned based on my experience with this office. First of all, I…read morecalled (and called back) five different times (each time being told that my daughter would be accepted as a patient and I would be called back) before anyone got back to me. Once I was left on hold for 10 minutes and no one ever came back. This all had gone on for over two weeks. On my 4th call, the secretary said "what's the number where I can call you back" and I said to her, in a very nice and calm tone: "I just want to let you know, this is the fourth time I've called this office, and no one has yet given me a call back." There was a long silence, and then she said "what's the number where I can call you back?" I said, "but I just need to know that you will actually call me back." She said "what's the number where I can call you back." Like a pissed off robot--no apologies, no concern for the fact I had been chasing this office down for coming on three weeks. So I gave her the number and said please call me back. And...she didn't. I believe this was Dana. Three days later I call the office again. Now I'm upset. I explained what had happened so far. I said I wanted to speak to the office manager, sandy, who wasn't in. The secretary I was speaking to asked if she could help--this was Christina. She was really nice and apologetic and gave me an appointment the same day (she did call back.) So our appointment is supposed to be today. Our baby was sick. Yesterday I get a voicemail saying Dr. Martocci has Covid, and is cancelling all patients today and rescheduling for next week. Alright, nothing you can do about that. But then I get a call this morning, again from Dana, asking me if I can come in this morning. I said "I thought the doctor had Covid, isn't that why our appointment was cancelled?" Long silence. I'm put on hold. She comes back and says "the doctor is feeling better. He's leaving early today. He's still seeing patients in the morning." I said "how can he be seeing patients if he has Covid?" She said, "if you're more comfortable, you can reschedule for next week." Umm, what? I said "I don't understand, is the doctor contagious?" She said "no." Long pause. I said I would call back. Five minutes later, after talking to my partner, I'm immediately put on hold and no one comes back. I call again, it says the office is closed. I call a third time, it says the office is closed. Now I'm wondering if they're purposely not answering MY calls. My partner calls from his cell phone, Dana picks up in one ring. I am honestly so infuriated and upset I am in tears. Hoping to finally speak to the manager to explain what my experience has been. I just hope someone cares because this is not okay. This might be the best pediatrician in the world, but who can deal with being treated this way? Now it's been over a month of this, and my daughter still hasn't been seen for her four month visit. Also, anyone who knows me knows I am a really calm and polite person, very gentle and patient. I can't understand why I'm being treated this way, or if this is standard for parents at this office.

Dr. Gregory Martocci has been my son's pediatrician since he was 3 years old. I was taking him to a…read moremore prestigious pediatric group but I finally got fed up with the practice telling me how to take of my son. Dr. Martocci always gives his advice but allows parents to decide how to take care of their children. For example he tells me what shots are due but allows me to decide what shots will be given or I can decide not to get shots at all. My son would always get a high fever whenever he received a shot. I told Dr. Martocci my concern about a booster for the MMR. He suggested to have a titers test done to check and see if my son had enough of the MMR antibodies. My son indeed had enough antibodies and so he never needs to have another MMR shot again! Dr. Martocci supports our family and appreciates that we try to eat organic as much as possible. He never forces his opinion on us. He provides treatment options and allows us to decide how to treat our children. I highly recommend this practice to anyone with children.

I went to Dr DeNice for a bad case of the flu, working midnights as a PO it was taking a toll on me…read moregetting in and out of the vehicle this very harsh winter. After going to my family doctor, who couldn't seem to help me properly, it was nearly totally gone after several scripts, and I was most impressed. She even followed up with a phone call. How often does that happen in today's world.

I called and apparently this practice isn't even accepting new patients since months ago. They…read moreshould clearly note that on their website if that's the case. The lady who picked up the phone was very snippy and rude. I asked if this doctor is more holistic and has an integrative approach with medicine and the lady just cuts me off and said no she isn't and she's a normal doctor (which is totally fine), but don't be rude about it? And also the only reason why I would be asking is because this DO's name is literally listed as owning the website that is titled "Garden City for Integrative Health Mission" and the description says "Our Pediatric tier of integrative health assists parents and guardians looking for a more natural form of treatment for their children." There is obviously an inconsistency and if such a small thing is already unreliable, I can't imagine the actual practice then.

My childhood best friend had a beautiful baby boy, and I attended a Brit Mila ceremony conducted by…read moreDr. Dania Rumbak. In conversations before the bris, I knew that my friend was nervous about the process, the ceremony, and the actual circumcision. I can say with confidence that Dr. Rumbak put the family's mind at ease both with her expertise and her gentle approach. As a "spectator" at the ceremony, Dr. Rumbak passed around sheets so we can all follow along and feel part of the ceremony, and explained what different blessings meant. She also added some Jewish text in a modern and relevant way, which I appreciated, and my family continued to discuss post ceremony. The sweet baby did super well and was calm throughout the entire process. Truthfully, I didn't even know when the actual circumcision actually happened because she was so gentle and discrete. At the end of the ceremony, many people went up to Dr. Rumbak to compliment her on one of the best brit mila's they ever went to, and many asked for her card (including my mom for our temple!). She has a great business partner in Shachar, who socialized with the guests of the ceremony, kept everything organized, and was just an all around stand up guy. Oh, and how great that she is a mohel AND a doctor. Talk about putting your mind at ease..that will definitely do it. Highly recommend.

Would have loved so much to give a glowing review of Dr. Rumbak but unfortunately we look back on…read morethe day of my son's bris and what transpired after with a lot of sadness. Dr. Rumbak deserves credit and thanks for her discretion in not circumcising our son the day of his bris due to a urological condition she noticed in her ore-ceremony examination. We are thankful for that. She performed what essentially worked out to a baby naming ceremony for us. Obviously the day was emotional to begin with and the news she couldn't circumcise was extremely disappointing and heartbreaking since this was a day we looked forward to for so long. In the days after the bris we were able to absorb the events better and realized exactly what happened. To begin with, my wife asked for a program to keep as they were being collected (yes, collected), and the response was, "I collect them." She said the same to my mom (baby's grandma). We consider this ridiculous - even if the baby's grandparents couldn't have one, at least the parents should. When I emailed Dr. Rumbak about the issue I'm about to describe, I also mentioned the program and that part of my email was left unaddressed. Here's the major problem, though. We paid $800 for a circumcision plus $150 for travel from Manhattan to Nassau. We were happy to do this because we really liked Dr. Rumbak on the phone. However, after the bris, we had a bit of a realization that really irked us. Why were we never offered any kind of refund for the circumcision not being performed? It really should have been offered that day, on the spot, but it wasn't. Days and weeks turned to months and we still were never offered anything. We didn't even get an email or phone call to check on our son given the medical issue Dr. Rumbak identified. This was surprising given the emotional nature of the day but also because part of Dr. Rumbak's service (advertised on her web site and vouched for in her reviews) is her frequent follow up with the family. Finally after a few months, I emailed her explaining we feel we are owed some kind of refund due to the most critical part of the ceremony, the circumcision, not being performed. It is that expertise for which we paid. Dr. Rumbak issued a $200 refund, saying that the rate for a baby naming is $600. It's unfortunate such a beautiful day was soured by the experience we had. As new parents we feel we were, in a way, taken advantage of. Dr. Rumbak did ultimately give some money back, but we feel we shouldn't have had to ask. Experiences like this are what make people cynical about organized religion. The right thing to do would have been to give us a refund without us having to ask. We would not recommend her.

I just had my second or third negative experience with Village Peds office staff. The women, with…read morethe exception of one lovely, older lady are downright rude. Their behavior is the type of thing that makes me wonder if I am on candid camera. Its truly that absurd. The doctors there ARE dedicated professionals so I wonder why they allow for that. I am starting to question if they are complicit in that toxic environment because I would never tolerate that in my place of business. After this, I am looking for a new pediatric practice. Any suggestions?

I have had multiple negative encounters with these people. My daughter, 9 months at the time,…read morereceived shots, blood was drawn from her finger, and had her ears pierced. The moron that pierced her ears did it so uneven that now at 1 year old only has one ear pierced because we had to removed it. The blood that was drawn was not enough and results were inconclusive. The doctor praised herself as she spoke to her dad and I "you should be happy that I went through her records and know her medical history" but yet she was calling my daughter my name. We agreed to give it one more chance. Wrong choice. Come the 1 year checkup...they canceled my appointment because I was 7 minutes late. 7! I live in queens, not on the island...they're ridiculously inconsiderate! I went in anyways to get her medical records because I had it...this was two weeks ago and have yet to receive records. If I could give it 0 stars I would!!!

Dr.Hick's is great but always a long wait, hard to get an appointment. The 1st time I visited in…read more2021 they sent me off site to a lab to get my blood work done. This time they did everything in house including my first EKG. The nurse who did my exam was great, very friendly. Small parking lot, which is a plus since the office is right on Hempstead Turnpike

HORRIBLE! I got tested with a high priority and I haven't received a call back in so long! Im…read morealways the first one to call and they say they will leave a message but I never got any kind of response! I got my exam done 11 days ago! extremely irresponsible doctors! this isnt any kind of test! to this day I haven't received any kind of call back! Would not recommend this medical center . WAYYYYYY too irresponsible!

My son has been going here for 8 years. They are pretty nice and do the basic work. The medical…read moreteam and assistants are great. The doctor we been seeing are never available and it's always someone new. They charge my insurance fees that are common and denies some of the items that should be covered. We like this place because of location. But I noticed it's been bad lately. They charge $5 for every vaccine or school print out update. Really $5 to print out his history? That's funny. The front desk team are always busy looking and some are nice and some are super cranky. God bless this place but the quality has gone down significantly.

I've been coming here for almost 20 YEARS!!! I'm SHOCKED at the negative comments…read more The only time I ever dealt with longer than normal wait times is when a bug is making its rounds and they have a lot of sick visits. I'm usually in and out. EVERYONE in the office has always been pleasant and helpful. Never received an attitude. there are always wait times at offices I can never wrap my head around that complaint. 15 years ago my son had a traumatic eye injury and the ambulance took us there first and waited for instructions. If it wasn't for this office my son would have an artificial eye right now. I'm a firm believer in you get what you give. I've never ever received an attitude or an unpleasant visit here. Office is always clean, staff works very hard and always pleasant even on stressful days when they have a ton of sick visits. I'd give more stars if possible.

This pediatric office is amazing and right in my own neighborhood. Dr Eugene Friedman is an amazing…read moredoctor who is down to earth, helpful, friendly and social which is what all parents need. The staff was all friendly and were very helpful to my newborn. Thank you Park Pediatrics for all your help!

Dr. Friedman, the father is amazing. He was incredible every time we've seen him. His son, not so…read moregreat. And the lady at the desk was rude and nasty. We'll be looking elsewhere.

I've been here for 3 years, since my oldest was born, and they were my pediatricians when I was…read moregrowing up, so I really do like the doctors and nurses on staff. Unfortunately with the nyu affiliation, their call system recently changed. When you call with questions or to schedule an appointment, you're connected to a general nyu call center. It is so impersonal and disappointing. Most people I get connected to sound like they're reading from a script and panic if you ask questions that don't go by a script. When you ask for a manager, you're bounced around to nasty people with bad attitudes who complain there's noise in the background. Yes, I have noise because I have toddlers and I'm trying to contact my pediatrician. Really shopping for a new practice that isn't bought over by nyu. As much as I love the actual office, I would recommend seeking a different practice bc the call center is awful to deal with and it breaks my heart having to leave this practice.

I recently started going to this practice for my child to get medical care as a newborn. The office…read morestaff is very easy to talk to and informative. It was not difficult booking appointments with the office. Also if you need your child to see the doctor the same day, then they will try to arrange something to the best of their abilities. I liked that you can communicate to them through the NYU message portal too and they respond fairly quickly. The staff makes sure to quickly put any newborns in a room to wait for the doctor to see them. My child sees Dr. Balagot Chingcuangco. She is very attentive to her patients and was happy to answer any questions we had as first time parents. If she isn't available, the staff does offer to see any of our assigned doctor's colleagues. The location is easy to find in the middle of the Garden City village on Franklin Avenue. There is plenty of parking in the lot behind the building and the entrance is found connected to the lot. I would definitely recommend this location for parents to bring their children to for medical care.