Staff here is super friendly, our instructor for the day was Kev. I'd highly recommend asking for…read morehim if you ever decide to book and stop by. He was beyond helpful and super patient. It's a decent sized space we went specifically for Axe throwing. I'd definitely like to experience the VR escape room they have over there as well. It's a very welcoming setting has available seating and outlets for those who are interested!

This place was beyond kind to us and we also had a blast doing the escape room and axe throwing…read morebundle! We got off our cruise ship at 8:30 and ended up showing up a little early for our 12pm session around 11:45. The lady was so kind to us especially since we were carrying a bunch of luggage and letting it sit there while we played. She had one of the best customer service I've seen in a long time! Plus we really had a great time doing the escape room and it was different and refreshing from all the other escape rooms we've done. Also the gentleman helping us with axe throwing was super helpful/knowledgeable! A great way to spend some time before our evening flight back home!

Omg we went here for valentines and it was the best decision we could have made. I've always wanted…read moreto try one of these out. It was like $45 for an hour per person. Not bad. We picked the Simpsons theme and it was so cool. We literally were inside the show. They start with a video and you have to solve clues to move on to the next clue and unlock a secret door. It was so much fun and if you got stuck you could always ask for help. Unlimited clues. But we tried hard not to use them unless we were really stuck. Everyone had to work together and we escaped with 58 seconds to spare!! Definitely would go back and check out the other rooms . Except the zombie ‍ one. Think I would literally die of fear in there.

Our group of five went to Timebox Escape Room, and this was by far one of the worst escape room…read moreexperiences we've ever had. From the start, we could barely see anything the lighting was absolutely terrible. There was only one flashlight for the entire group, and most of the time we were fumbling in the dark. We had to constantly ask for clues just because we literally couldn't see. The puzzles themselves were poorly designed and made no sense. Despite the website claiming this room had the highest probability of escape, we couldn't even engage properly due to how dark it was. We've previously done other escape rooms, including Springfield, which was labeled as medium difficulty and was far more fun and logical than this one. Our game master, Maria Hernandez, also messed up the hints twice, and the clues she did give were confusing and unhelpful. For example, she told us to look in the "gray box," but the entire room was full of gray boxes. Everyone in our group felt the same frustration. We paid $225 for an experience where we couldn't see for more than half the game. Only once we reached the third room did the lighting finally improve by then, it was too late, and most of our time had been wasted. Afterward, I reached out to the owner, William Santiago, to explain how bad our experience was and requested a refund. His response was disappointing. He said the room was "meant to have, no flashlights," which makes no sense when you can't see into any of the boxes or puzzles. He only offered a 20% refund, which felt like an insult given the circumstances. He mentioned he'd speak to the staff and follow up, but l've never received a call back. For the price and the hype, this was an absolute letdown. I would not recommend Timebox Escape Room to anyone especially when there are far better and more enjoyable options elsewhere and probably an owner that cares about people's experience. Added reply: Thank you for your response. It's always interesting when a business chooses to defend a known issue rather than address it. The "lighting is part of the theme" explanation might sound convincing internally, but it doesn't hold up when multiple reviews across several platforms have repeatedly described the exact same visibility problems over a long period of time. At that point, it's not a theme. It's a neglected issue. You also mentioned conducting a "thorough review," yet the consistent customer feedback says otherwise. When a company claims everything is working at 100% while customers cannot physically see the puzzles, it suggests a disconnect between management's narrative and the actual guest experience. Regarding the accusation of "threats".. providing honest feedback and stating an intention to leave a review is not a threat. It's consumer transparency. If I intended to threaten anyone, I assure you, I would escalate through a company known for accountability, for example, Disney. The partial refund framed as a "courtesy" also comes across as performative when the core issues remain unaddressed. Customers shouldn't have to absorb the cost of operational shortcomings simply because management prefers to reinterpret them as guest "preferences." This feedback is not emotional, it's factual. It's patterned. And it's long overdue for acknowledgment. I hope, for the sake of future guests, that constructive criticism is taken seriously rather than dismissed or reframed.

When we first walked in it didn't seem like much, but then again I had never been to an escape room…read morebefore. I had an absolute blast here! We made it a double date after a miami spice dinner, which turned out to be such a great night. The price was what I expected it to be. We solved the room at the last moment! It was so exciting and fun the time flew by. Some parts were hard and we had to use our clues, but I'm so proud of how we worked together to make it out! We will definitely be back to master the next two rooms!

I was in the mood to do something different and so I decided to call these folks last minute and…read morebooked a slot at 9pm for me & my best friend in the Sherlock Holmes room. The pricing was quite affordable and it was an easy Friday night outing before some drinks in the neighborhood. Once we entered the room, our host gave us the rundown of how the challenge worked and the outline of how the puzzles worked in efforts to secure our escape within an hour. We started off in one corner as we made our way around the room solving each puzzle with their appropriate clues earning a piece from each used to solve the final puzzle to obtain the key to exit. It was pretty engaging to use our minds together to solve each step as we laughed through half of the time throughout our hour in the room. I had a great time and recommend it to those looking to celebrate a birthday, throw an office party, or look to get together with plenty of friends for an alternative form of fun. I got a tour of the other rooms designated for larger parties with increased difficulty just to have a visual for ideas for future outings. The staff was super nice and accommodating so it's a perfect spot for friends and family to unite and have a night of fun in a very collaborative way.

The games themselves are 5 star easily. They are so well themed and fun and well set up and thought…read moreout. We really enjoyed some of the unique puzzles that are included in the games throughout this entire company. Cons: I will forever bring down a star because these are technically shared experience so if someone books the same time as you, you're stuck with a stranger and I despise that. And the fee to reserve the whole room is insane. There's a reason almost every other escape room doesn't have this anymore and it's much smarter. I would never book one of these rooms in advance because of the risk of getting stuck with someone. The other thing I didn't like was the one employee that was at the front desk. He was not very friendly and not helpful. All other staff members were fantastic. Gold rush: there were a few glitches in the room. There's a shooting part which is really hard because the things you need to shoot at are slightly to heavy for the "ammo" you're using making it insanely hard to get them to move properly. Also there was not anywhere near enough water in a different take to get it to work properly. However everything else was great. Timeliener: no negatives. I like everything about it. Overall I will always recommend this company and their rooms nationwide (as long as I'm never stuck with random people in a shared room).

Such a fun time. Went for a work team building. One room lead to another that lead to another. A…read morebit pricy per person but a good time!

Alex and Eli were amazing they helped us when we were struggling and made it fun to not give too ob…read morehints

To start, this was my first time at an escape room. Always wanted to go, just wasn't previously in…read morethe cards. What fun! We broke up into two groups, the adults and the semi adults (teens to 21 years old). We played Murder on the Orient Express and almost finished! The young lady at the entrance told us it was difficult but we also heard it was solved within 44 minutes as the best time. I think our problem was my group thought they were smart and didn't want to get clues. Don't do it! Get the clues, it helps a lot and will save time. Still, we didn't do too bad since another 3-5 minutes and we would have solved it too! The kids played Mansion Murder and they did finish it. They held it over our heads for a while but also confessed they did get the clues early. I would go again and again. It is a lot fun and there are other rooms I would love to play, now that I know a little bit more about how things work.

Just did my first escape room. Was so fun. Thankfully my kids and grandkids were there to get me…read moreout "Prison Break" Thank you Bobby for a great experience and for being so patient

Billy was the best!!!!!! He made the experience so fun. From giving us the low down on everything…read moreto guiding us through the game, he made it a perfect experience

Loved how interactive the games were! It's nice to have a room that it is not just locks. My fiancé…read moreand I did the Dracula room. The puzzles were challenging and we really enjoyed the variety of actions needed to progress in the escape. BRING A FLASHLIGHT or use your phone's light. Both Dracula and Forbidden Mine rooms are pretty dark! Ryan is a great game host! Friendly and gave fantastic recommendations on which rooms fit the style of escape room games we prefer! Absolutely will be returning to try another room!! Next up will be Arabian Nights!

Our first time here for a kids' birthday party and Ryan & Adam were very sweet, highly recommend…read morethis spot! I've been to many different escape rooms in the past and this was by far one of the best!

Sebastian was amazing!!! Had an amazing time! Definitely want to try there other rooms!read more

We had so much fun at this escape room! We did the CIA task force room and it was just my fiancé…read moreand I. It was definitely challenging but so much fun!! Very interactive gadgets and props to use. Without giving too much away, there were puzzles that we needed to solve which we've never tried before! Our game host, Gabe, was wonderful!! Very friendly and helpful when we needed it. The pricing was very reasonable and on par with others we've tried! We will most certainly be back to try out the other rooms!

Such a great time even with a big party of 24 people. Did axe throwing and an escape room and they…read morewere both so much fun. Thomas was very down to earth, helpful, and very patient with the group making sure we knew exactly what to do during axe throwing and prepared us for the escape room. Definitely the go to spot. So fun!

Came here for the third time after a disappointing second time I was really hoping they were going…read moreto redeem themselves which they did! We did the vampire escape room! We loved it! The team was great! All three members but I can't remember all of their names except Ricky who really took his time to explain everything and show us the axing as well. A little disappointed in the fact that one of my friends couldn't make it and they do not offer refunds. They did offer to rebook us and use that as a credit but after doing all three rooms and throwing axes all three times I'm not sure how soon I'll be back. If you haven't been though give it a shot.

I can honestly say i am a escape room consumer. I have been to many even this franchise and to see…read morewhere it started to how intricate the games are now is really impressive. Covid era we had the rooms to ourselves but it looks like they are going back to the original model where the room is played with multiple parties now this can go good or bad and I must say this was a good one. So if you are looking to just play with your party expect to pay a bit more . Being an experienced player and the other family was not we got to let them really play and enjoy the escape. I have played most of this company games but missing 1 or 2 so I will be back.

It was my cousin's birthday, and she'd been looking forward to trying an escape room. We decided to…read morehead over to Sawgrass Mills to check out The Escape Game. We chose the room called "The Depths," and it turned out to be an absolute adventure! We managed to get through the first room without any hints, but once we got to the second room, we got a little lost a few times. It was such an interesting and creative game it really made us think, communicate, and work together to solve puzzles and try different ideas to see what worked. The rooms are incredibly well thought out, and it's clear how much effort went into every detail. There was even a science lab coat that I wore the whole time, which made it even more fun. The coolest part of the experience was when it felt like we were actually driving the underwater submarine that was so cool! Overall, it was an amazing experience that's perfect for families and friends to bond over. The staff was super kind, and since we were so close to finishing, they even gave us a little extra time. We can't wait to go back and try another room!