Customer service is disgraceful!!! Guy with long braids talked very crazy and wanted to argue with…read moreme!!! About his co worker that ignored me when I walked in the store as she was typing at the customer service desk!!!

Visited today (12/27/20)! Not impressed with lackluster service and borderline dismissive attitude…read moreof clerks and other Autozone gentleman who appeared to be a manager. Tsk tsk tsk! I was not advised concerning use of the code scanner which was dropped into my hand almost rudely as the clerk gave me no instruction other than "Plug it in." I know the staff is not allowed to enter customer vehicles as per Covid-19 dictates, but those dictates do not mandate poor, irresponsible customer service nor do the current restrictions call for abandonment and disregard of patrons. The BRIGHT SPOT of my visit , and recipient of many KUDOS, is HERO 'Officer Zannie,' the security officer who lent me the light from his flashlight and google-searched to find the location in my ILX of the scanner input port. From his front door post, he described the location of the input port, and I was able to end 20 minutes of unsuccessfully searching for the port, a search during which I received not one bit of help from the members of the Auto Zone staff. On the contrary, one Autozone clerk had the nerve to walk to the store's front door and ask indignantly and aloud, "She didn't get the code YET??!" How rude, unprofessional, and irresponsible! Nonetheless, thanks to the courteous, professional, responsible 'ZANNIE," I completed an unfamiliar and difficult task. Good thing he actually cared, seeing me stretched upside down across my front seat, my head stuck under my dash and my mind in utter dismay! He came to my rescue for customer safety purposes and to help an abandoned damsel in distress! It is that type of qualitative and caring service that will help businesses maintain patronage during these times of economic downturn and crisis! Thank you, Officer and Gentleman Zannie! I hope AutoZone gives you due commendation and reward! I hope this store starts to value and appreciate customers! If not, more of us will be patronizing Salvo and other such auto parts businesses just as I plan to do the next time I need auto parts! Needless to say, when the negligent Autozone clerk pulled up the part that I needed to buy as per the code which showed on the scanner, I passed on buying and politely informed him that I would not be purchasing the part at that time. I should've added: "...nor in this store at any time".

Valvoline Instant Oil Change is seriously the most headache free, easy oil change experience ever…read more Whether you get there and there is a line or not, you can always expect fast service and to be in-and-out in a timely fashion. While the workers are always trying to sell you on other products, they are kind and just doing their jobs! I have only ever been for an oil change, and its always perfect. The price is pretty comparable to going to a full-szie car place or dealership, especially for how quick the service is.

BEWARE OF VALVOLINE!!!!! I took My 2012 Volkswagen Jetta for an Oil Change on 01/16/2026 at the…read moreOwings Mills Location. They did the oil change and 2 days later I noticed Oil Spills on my driveway underneath the vehicle, I went to my Shop (Certified) that works on my vehicle and they determined that they installed the Oil filter Wrong and that the oil pressure sensor and oil filter housing was also damaged due to the Oil Change service. I went back to the location in Owings Mills location and spoke to the Location Manager who told me to put a claim to their headquarters. I filed the claim and meanwhile my vehicle was not drivable and had to be towed to a shop. After the diagnostic by a certified mechanic it was determined that due to the oil change not being done correctly the Oil pressure Sensor, Oil Filter housing was damaged and needed to be repaired and this would destroy my motor. I submitted the mechanic's diagnostic report plus pictures taken from my driveway and I got one phone call back that the received my claim and I should hear back from them. It's been 3 days now and after calling them they claimed the vehicle had leaks before and that they wouldn't pay for the repairs but will refund me the oil change amount. I asked to speak with someone to discuss the grounds of why they determined that and they told me I would hear back from a district manager who has yet to reach me, they NEVER call, nor email. This HAS been a very unprofessional experience from a big company. PLEASE Pay extra attention if you use their services for oil change or anything because they don't take responsibilities of any claims and am no left with a DAMAGED vehicle that I have to pay for a Large BILL due to their FAULT... BECAREFUL!!!

I called them on a Wednesday afternoon asking about how free they were and how long an Oil Change…read more(~$75) would take. They answered immediately, Upon arrival I was immediately checked in and they confirmed the price of the oil change before completing any work. They did also find that my battery needed to be replaced which was fair as you could see the salt crystals on its exterior + it was around the time to replace it. They told me they only tested it because of the visible crystallization on the exterior which I felt was very honest service of them. This was ~$210 for the battery + ~$65 for labor. They did also note that the part of the oil tank at the bottom had lost some of its whirls and didn't try to upsell me, instead let me know about the issue and how they would be working around it to change the oil. They actually managed to replace it for free! I would definitely recommend this Jiffy Lube location.

Nottingham and Owings Mills are much better locations. This one is the least helpful in my opinion…read more I was sick and needed help with air in a tire - they said they would help but after 15 mins plus waiting they just kept taking in more and more oil changes with employees strolling past me - this is why I go out of my way to other locations - I tip too - oh well

On time. Reasonable prices. Communicate well. Easy to locate. Would recommend to others.read more

I went to Reliable for 6 years - and was always happy until my past couple of visits. They kept my…read morecar for FOUR HOURS for an oil change and did not tell me that a tech had been injured, causing the delay. when I called at hour 2. If you would've told me that someone was hurt, I would've taken it back the next day. But that option was not provided and then I was made to feel bad about it when I complained that the appointment took so long. They also misdiagnosed a problem with vibration in my vehicle. I ended up replacing the front struts, which probably would've needed it down the road, but it was not urgent or the cause of my problem. They also quoted over $500 more than any local shops for the struts. They were even more expensive than mitis! And they wanted a down payment as a deposit for the work. I've never seen this before. Not just here but anywhere! The kicker is that it was not the struts at all, instead there was a driveshaft problem that they should've seen because I asked them to look at the alignment, steering, and rear differential. They also missed the fact that a rear strut was leaking during that same check (which should've been obvious if they were actually checking the rear differential fluid). When I called to ask why the service was so inconsistent with the actual issue, and to see if they would issue me a refund based on the extra work I had done because of them, I was hung up on. I'm not sure what's going on with the manager but she used to be a very nice person. Not lately. Don't get me wrong, are used to rave about this place. I even took down a five star review in which I joked that I hope they did not get too popular because I liked getting good appointment times. I wish this place was good. They were good for a long time. Not anymore. Watch yourself. Who asks for a deposit especially from a long term customer - over six years I've been going there and always trusted their suggestions and prices. Maybe COVID has affected the way they do business.

I have always gotten excellent service here. They don't press you into buying anything and they…read morereally listen to what is wrong with your car- wheels, tires, breaks , etc. and they will look at your car and tires, breaks etc and sometimes you know that you need new tires but 2 are more worn down and they don't insist on you buying more tires than you need. They will mention sales going on but I have used them for several cars and have left satisfied every time. Today we weren't sure if 2 tires has leaks and if one wheel an the interior part was rubbing the tire or had a nick that was creating a little leak in tires that had been on that wheel so before ordering tires in my size ( the treads are in good condition) they thought that they may need to patch to tires to the rims but after a thorough dunk test- looking for holes and really looking at the 2 tires and the wheel and inside the area around the tire and the breaks and break fluid they said that it was unusual for tires to need air often but they were fine and in about 7500 miles or before keep an eye on the treads and to return if the one tire loses air more often and the bill was low and fair. I have always been treated with respect and appreciate their feedback and they are understanding if you can replace one or two tires and need to wait a few weeks to change the other 2. They actually sold me 4 once but I got an emergency call so they finished putting 2 on and held the other 2 until I could come back a few days later. Everyone who works there is knowledgeable and does good work and they won't sell you what you don't need unless you want it. The manager is great as is the assistant manager. Highly recommend!

I love these guys. Their honesty saves me real money. Examples:…read more- when installing new tires, they found that my alignment was fine and so didn't do it and didn't charge me for it. - Last time I asked them to plug a tire, they spent a decent amount of time inspecting it, then determined that it wasn't worth plugging and didn't charge me a cent for their time. They even allowed me to ship tires from an online shop to them, to install at a great price.

Great customer service. Tim came highly referred and met the expectations.woukd definitely pass his…read moreinformation on and take my vehicles here again.

Recently did business with this shop for the first time and my experience was great!! They're…read morefriendly and their pricing is fair! This shop stays busy and I can see why. They took care of me pretty quickly and I've already scheduled an appointment to return for some additional repairs! His location is excellent too! Not too far from me. Thank you!

After my previous mechanic had told me that I had $3,500 worth of problem with my car, I had went…read moreto Abbo for a second opinion and expected to pay something around that price. Luckily, the mechanic here was honest and told me that the problems I had with my car cost no where near the previous estimate I was given and fixed all the problems for only $500! My car now drives as if it were new :) highly recommended

I called to have my car fixed and the guy who picked up the phone had an attitude and was weird…read more Nobody was at the shop when it was suppose to be open.

My first visit to this Just Tires location was a delightful experience. I had scheduled maintenance…read morefor my car today, and the service was prompt and efficient. The customer service was exceptional, with Chris taking the time to check if they could obtain the tire size I need for my upcoming replacement. I highly recommend this location of Just Tires! It was a refreshing change as I've only ever had my car serviced at the dealership. Thank you very much Chris & team!

I scheduled an appointment online for tire rotation, oil change, and engine/cabin air filter to be…read morereplaced. The salesman added on a $100 ventilation cleaning to the bill without my knowledge. When I went back to ask for a refund, he said he wasn't able to do refunds and to come back the next day. After going back and forth for about 10 minutes, he finally gave me the refund.