I called looking for four tires for my wife's vehicle, which takes an unusual and hard-to-find…read moresize. Thankfully, Bain, the Assistant General Manager, answered the phone. He was very knowledgeable, informative, professional, and most of all, helpful. I was so impressed with the service I received from Bain over the phone that I decided to drive an hour from DC to this location, even though there is an NTB literally across the street from where I live. That alone should tell you how impressed I was! When I arrived, the great customer service continued. Bain was welcoming, professional, and had such a positive attitude. The trip was definitely worth it. I will absolutely return to this location and recommend Bain to my family and friends. Great job, Bain! Keep up the excellent customer service!

I called at the last minute and they told me to come right in. Excellent customer service,…read morecompleted my service in a timely manner and we're really knowledgeable about cars. Will definitely bring my car back to be serviced at this location!

First off, their website should advertise that the customer need to call ahead to see if somebody…read morecould do a battery install before making a purchase in this location! One staff said they will be short handed if one person steps out to do the install to my car. Mind you there's 3 of them behind the cash register- multiple more in the back! Then he sends me to another staff ONLY to get told that they won't install the battery in my car since I have a "push start" car! Most cars are "push start" nowadays if I'm not mistaken. Where is that disclaimer in the website? So, all in all! Do not go to this location! You'll leave out frustrated! If there is a negative star, I'll give this location all the negative stars available!

Customer service is disgraceful!!! Guy with long braids talked very crazy and wanted to argue with…read moreme!!! About his co worker that ignored me when I walked in the store as she was typing at the customer service desk!!!

I was hesitant to come back because the last time I was here, my engine light threw a…read morelow‑oil‑pressure code. My trusted shop found the problem -- a faulty Valvoline oil filter. Once they replaced it, the code never came back. I took the risk and watched everything closely this visit. They didn't check my headlights, rear lights, turn signals, or tire pressure. When they replaced the oil filter, they only hand‑tightened it instead of using the proper tool. I asked if it was tightened correctly, they said yes, but I don't believe them. A hand‑tightened filter can loosen from engine vibration. It needs to be tightened with a tool. Poor service and no attention to detail.

Valvoline Instant Oil Change is seriously the most headache free, easy oil change experience ever…read more Whether you get there and there is a line or not, you can always expect fast service and to be in-and-out in a timely fashion. While the workers are always trying to sell you on other products, they are kind and just doing their jobs! I have only ever been for an oil change, and its always perfect. The price is pretty comparable to going to a full-szie car place or dealership, especially for how quick the service is.

On time. Reasonable prices. Communicate well. Easy to locate. Would recommend to others.read more

I went to Reliable for 6 years - and was always happy until my past couple of visits. They kept my…read morecar for FOUR HOURS for an oil change and did not tell me that a tech had been injured, causing the delay. when I called at hour 2. If you would've told me that someone was hurt, I would've taken it back the next day. But that option was not provided and then I was made to feel bad about it when I complained that the appointment took so long. They also misdiagnosed a problem with vibration in my vehicle. I ended up replacing the front struts, which probably would've needed it down the road, but it was not urgent or the cause of my problem. They also quoted over $500 more than any local shops for the struts. They were even more expensive than mitis! And they wanted a down payment as a deposit for the work. I've never seen this before. Not just here but anywhere! The kicker is that it was not the struts at all, instead there was a driveshaft problem that they should've seen because I asked them to look at the alignment, steering, and rear differential. They also missed the fact that a rear strut was leaking during that same check (which should've been obvious if they were actually checking the rear differential fluid). When I called to ask why the service was so inconsistent with the actual issue, and to see if they would issue me a refund based on the extra work I had done because of them, I was hung up on. I'm not sure what's going on with the manager but she used to be a very nice person. Not lately. Don't get me wrong, are used to rave about this place. I even took down a five star review in which I joked that I hope they did not get too popular because I liked getting good appointment times. I wish this place was good. They were good for a long time. Not anymore. Watch yourself. Who asks for a deposit especially from a long term customer - over six years I've been going there and always trusted their suggestions and prices. Maybe COVID has affected the way they do business.

Sunday morning, so much to do. Completely flat front tire. What to do?…read moreGet to Mr. Tire in Pikesville. They are always professional and courteous - all the staff, and today especially, Mr. Rogers and DeVonte. They had a very tight schedule but fit me in. Again, Thank you everyone! Ms. BK

I have always gotten excellent service here. They don't press you into buying anything and they…read morereally listen to what is wrong with your car- wheels, tires, breaks , etc. and they will look at your car and tires, breaks etc and sometimes you know that you need new tires but 2 are more worn down and they don't insist on you buying more tires than you need. They will mention sales going on but I have used them for several cars and have left satisfied every time. Today we weren't sure if 2 tires has leaks and if one wheel an the interior part was rubbing the tire or had a nick that was creating a little leak in tires that had been on that wheel so before ordering tires in my size ( the treads are in good condition) they thought that they may need to patch to tires to the rims but after a thorough dunk test- looking for holes and really looking at the 2 tires and the wheel and inside the area around the tire and the breaks and break fluid they said that it was unusual for tires to need air often but they were fine and in about 7500 miles or before keep an eye on the treads and to return if the one tire loses air more often and the bill was low and fair. I have always been treated with respect and appreciate their feedback and they are understanding if you can replace one or two tires and need to wait a few weeks to change the other 2. They actually sold me 4 once but I got an emergency call so they finished putting 2 on and held the other 2 until I could come back a few days later. Everyone who works there is knowledgeable and does good work and they won't sell you what you don't need unless you want it. The manager is great as is the assistant manager. Highly recommend!

I was researching mechanics to do my Maryland State Inspection after moving from out of state. I…read morefound lots of mixed reviews, horror stories about dumb blonde rates, and learned that most used cars don't pass inspection at first so often mechanics try to hold you hostage to do repairs with them in order to get the all-clear. I happened across Certified Car Care and decided to give it a go based on the positive reviews, though I was a bit nervous they were located on an industrial back road and I couldn't really tell if they even had a lobby. They do have a lobby. You do have to drive into a fenced-in lot that makes you wonder if the place is open to the public, but once inside the front desk staff was friendly and everyone was taking COVID precautions. At first I was told to leave my car to pick up much later, but after checking with Tim he said he could fit me in next. I got the sense from lots of drop-offs that they primarily work with dealers; the only other person waiting for their car seemed to be a family friend--also a good sign. Chatting with the front desk staff, she mentioned that Tim only operates through word of mouth--clearly that's all he needs. My car initially failed inspection for the tints on my windows, which I've had since purchasing the car used. When I asked about how difficult they'd be to get off, Tim said he'd look and then I saw him just peeling them off himself, no extra charge. I feel relieved to have found this place for future repairs.

Recently did business with this shop for the first time and my experience was great!! They're…read morefriendly and their pricing is fair! This shop stays busy and I can see why. They took care of me pretty quickly and I've already scheduled an appointment to return for some additional repairs! His location is excellent too! Not too far from me. Thank you!

After my previous mechanic had told me that I had $3,500 worth of problem with my car, I had went…read moreto Abbo for a second opinion and expected to pay something around that price. Luckily, the mechanic here was honest and told me that the problems I had with my car cost no where near the previous estimate I was given and fixed all the problems for only $500! My car now drives as if it were new :) highly recommended

I called to have my car fixed and the guy who picked up the phone had an attitude and was weird…read more Nobody was at the shop when it was suppose to be open.

This last winter, I needed new brakes, rotors, an oil change, and something was going on with my…read moresteering. I just knew I'd have to sit there for hours, bored as hell. The work was done pretty quickly and I was back home in no time. Fast forward to today. I arrived at 8:00 am for an oil change and new tires. I had to be at work at 10:00 a half an hour away. Was finished within an hour and was super early getting to work. Thanks to the manager, Chris Whetstone, and one of the techs, Andre, for the speedy work and making sure that I got to work on time!

Very Disappointed - Would Not Recommend…read more I had four new tires installed at Just Tires on Reisterstown Road, and unfortunately, the balancing was done incorrectly. After continuing to experience shaking/vibration, I took my vehicle to Goodyear to have the tires checked. Goodyear found that 3 out of the 4 tires were significantly out of balance, and the 4th tire was also slightly out of balance. They had to rebalance all four tires correctly. This is extremely disappointing because mounting and balancing were supposed to be included with my tire installation. I should not have had to take my vehicle somewhere else to have work corrected that should have been done properly the first time. Based on my experience, I will never recommend the Just Tires location on Reisterstown Road. When you're paying for professional tire installation and balancing, you should be able to trust that the work was actually performed correctly and that your vehicle is safe to drive.

These 2 guys are extremely professional and polite,,,they provide excellent quality service and I…read morewill definitely call on these guys again and also I will definitely refer them to my friends and family who wants quality service and professionalism,,,,,thank you guys again for going "above and beyond",,,,,,just for me...... Sincerely and respectfully, Eric Smothers.....

My family and I have recently moved to MD and our car needed to pass inspection. We needed to…read morelocate a rare, out-of-production control module, or our car would fail MD inspection, though it is mechanically sound. Johnathan at 7 Auto went out of his way to locate the part, confirm that it would work in our vehicle and see that it was installed for us. His kind attention and courteous patience has been very much appreciated. We will definitely continue to trust our vehicle only to 7 auto!

Someone advised me to try Fezatech Autos when I needed to get back to the road quickly. They have…read moreaffordable cars, convenient terms, friendly staff, and a sure deal for every customer. I was amazed by their warranty offers, and comfortable financing options. Their after-sales and follow-up services are backed up by their repairs section. FEZATECH is a one-stop auto shop of first choice. They have all my A's !

From the owner: Auto Electrical and Diagnosis Conputer Dianosis, Car Repair, Oil Change/Service , brake service…read morebrake rotors, engine replacement, transmission replacement. suspension jobs, a good price and Customer Satisfation is our Priority