Ron, of Door Systems came out promptly to repair the car gate at our condo development. Since the…read moreissue with the gate had the potential to cause damage, we were thrilled that they treated our problem with urgency coming out after normal working hours. Ron waited for quite awhile trying to contact mgmt or a resident until he could reach someone to let him in and address the issue. Then he worked diligently to diagnose and fix the gate operation. (It was dark, so he worked with a light attached until he and we were satisfied.) We went out for a walk and came back to an operating gate. He tested the system and patiently explained how our gate mechanism works. We could not be more happy with his level of service and professionalism. Great job!

Called this company to install a "fire rated" door for our furnace per City of Chicago for Condo…read moreBuilding. Every person that I had contact with including our installer "Al" was polite, professional and knew exactly what needed to be done. For our install a new "fire rated" door frame and door were installed as is required. Al also fixed a outside exit door as was agreed upon in the original estimate. Arrived on time, kept in touch with us during the install and had us check his work before he left. Very impressed.

i called them because my garage door wouldn't open. First of all they told me they would come…read morebetween 9 and 10 when I called at 845. I rushed home from work and they called me 20 minutes later to say it would be between 10 and 11. The guy arrives and goes in the garage. he didnt even bring a ladder, but luckily I had one. He then greased the track of my garage door opener and told me it would be $50. FIFTY dollars for grease? Plus the $29 fee for the service, which the guy on the phone told me would be taken out of any charges I had paid. When I mentioned this the guy who was at my house just said "no" $79. I would not use them again.

Great and quick service! Garage door spring broke. They came and fixed it within 3 hours. Super…read morefriendly and very knowledgeable. A++++++

The torsion spring broke on the garage door of one of our investment properties. Although I wanted…read moreit fixed, I didn't want to spend a fortune on it. Ultimate Garage doors was the first place I called. Their estimate seemed reasonable but being one who likes to "push the envelope" I decided to find a cheaper estimate. I called a few more places only to find that they were significantly higher. One place was almost double the price......and the kicker was this: this was the company who installed our garage doors when we built our house---(so as my husband so eloquently stated: "We probably paid too much for our garage doors and the openers!") Ultimate was out within the hour and then did the job in about 45 minutes-----even though the temperature outside was a balmy 18 degrees! The technician was kind enough to wait for me to come to the property and pay him with a check even though I was supposed to pay him over the phone with a credit card! With all that being said, I'm not sure why I don't see more reviews for this company. They did good work in a timely manner.....and it was very reasonably priced. Because I am such a skeptic, I am always wondering if the reviews on Yelp are reviews that were planted by people connected to the company. Let me assure you that this one is not! I am a real customer who had a real issue and it was fixed by Ultimate Garage Doors Inc!

Great service, I contact them thru yelp they responded right away. And actually came out same day…read more I had broken spring on my garage door, they recommended I'll replace both. They did it on the spot and finished in under an hour. Price was very fair and the technician was very friendly and explain everything. Would use again if need any garage doors repair. Highly recommended.

Miykel came on time and fixed my broken cable. He even fixed the cable on the opposite side for no…read morecharge. He was very nice and knowledgeable. I highly recommend this company for any future repairs.

They did a decent enough job installing three commercial grade doors but shortly afterward, a…read morecouple pieces cracked on one door. One piece is at the bottom of the door which holds the rubber seal in place. The other piece is a weather strip on the side. For five months, we've been trying to get them to uphold their one year manufacturer warranty for parts and one year warranty for installation because we have mice coming inside at the seal. The seal isn't chewed. The mice can push it up to get inside because the piece used to hold the seal in place is cracked. We've tried to talk to them several times about the situation and would consider paying them additional money for an upgrade but they won't call / e-mail us back to help solve the problems.

By accident, I hit my garage door. I contacted couple of garage door companies. All of others…read moresaid it is not fixable and need to change the panel, but if I changed the panel, the color won't be matched. I contracted Great Lakes Garage door, and made the appointment for the second day. Their technician - Abel did a great job, he fixed the panel and adjust the garage door. Now the door is back to original shape. Thank you Abel for your excellent service!

The spring broke (loudly) on our garage door, and we obviously needed a quick repair. We left a…read moremessage with another local company, but they never returned our call. "Doors by Russ" had someone in the office to take our call, and they put us on the list for the following day. They notified us the serviceman, Danny, was on the way, and he arrived within 30 minutes as promised. Danny was quite personable as well as knowledgeable about his job, and he finished installing the new spring in very short order. I was more than satisfied with the repair and the price was quite reasonable. I recommend "Doors by Russ" for garage door repair without reservation. (Thanks, Danny!!)

I called to try to get a quote for a high lift kit and new spring set up for the higher door. I…read moretold the customer service representative that I had been moved back on the list from another company and was trying to earn their business. I was met with nothing but rude condescending attitude from this woman. I was told $100 just to have someone give me an estimate? She like yes we charge $100 per hour and minimum of an hour. So I left a review of this and was called back by her boss Margerory. Let me say now I know why the first rep was rude and condescending..... it was the same treatment by Margerory as well. Then after this rude belittling conversation from her POOF my previous review vanished..... they started the quote at $1000 when I had been $850 from another company I will definitely just wait for the other company to get back to me.

"First Class Garage Door" Branden Suva 1/18/2019 Medinah on…read morethe Lake Condo, Bloomingdale, Ill 10:03 to 12:45 installation time. 1. Brandon, First Class Garage is truly First Class !!!!!! 2. "Vibration Kit" to quiet the garage door opener, he installed was designed by him....I had a 14 minute tutorial from Brandon AFTER job was complete on the mechanism of the Kit he installed...... 3. Brandon said he has a 99.9 % of customers satisfaction rate...He was spot on !!!! 4. I called the Unit Owners living above garage door and it is now COMPLETE silence......She even put ear to floor and could not hear door going up & down.... 5. I want to keep First Class Garage as a vendor forever, we found a company that puts customer's in high esteem. 6. Our Condo Board also has First Class Garage Door repair & replace anything needed on door.... 7. First Class comes out within hours if our door is broken we have 120 units in this building and it is imperative we have a vendor who responds quickly !!!!! 8. $$$$ First Class Garage is Fair & Honest.....Well worth his weight in gold....We know there will never be a repeat visit ...It is fixed correctly the 1st time ... Kind Regards, Linda VP, Board Member

Unfortunately my experience with this company involved unprofessional, rude and racist behavior…read more Their company was working on my building garage doors - the repair person was Brandon/Brendan. Our garage doors (and remote openers) had been having issues and their company was repairing one door while the other was still supposed to be functional for entry/exit. I tried to enter the garage thru the proper door but unfortunately the opener was acting up (as it tends to do and the reason for the visit). I politely asked Brandon if both doors were down since the remote wasn't working - he immediately rudely stated - "yea it works". So I pull out my remote to show him that I am pressing it properly and said "hey it looks like it's not working - are you sure?" I then tell him I live in the building and we have been having entry issues. He basically says he can't help me and I asked him if he could check/open the door and he says "well, if the remote doesn't work, it's because you don't belong here." A very strange and unnecessary response- and directed to a black woman in the west loop - so also (more likely than not) a racist one. Because of his refusal to help me I had to park my car nearby, enter the building with my fob (because I obviously did belong there as a resident despite his racism), and ask the property manager to intercede. Once shown of his error, he wouldn't even apologize or acknowledge me/his mistake. His comment was unnecessary and wrong. Even if he didn't want to provide entry (which is the whole reason his company was called!), his decision to inform me of who "did or didn't belong" in the building was not only inaccurate but unprofessional and racist.