Sold on location and the fact that they have muffin tops. I've driven past here hundreds of times…read moreand never pulled in. Came in for ice cream tonight and instead I bought a cider slushy and a blackberry muffin top with cream cheese which didn't stand a chance. Only place knew that sold them was Rice Fruit Farm in Wilbraham and I have boycotted them. There was live music which was nice as well as some animals and a play place. Extra parking in the back. Ice little gift shop. Definitely a place for everyone.

I had a feeling this would happen, and it did. When Rice's bought The Apple Place they brought…read moretheir cheap frozen Sysco food service pies with them, and slapped a premium price on them. I ordered two pies this year for Thanksgiving, and they were not the same pies that I had the year before. It's a shame. No goddamn way am I paying like $40 for two cheap mass produced pies again. I think Atkins actually makes their own.

First off, let me say that I drink a cup of morning coffee religiously. I like DD coffee, but the…read morereason they get so much of my business is really the bagels! I love their everything beagle with sausage egg and cheese, don't know what else they put in their but it's addictive. I don't eat donut but I do joke about it, one time standing in line & I joke out loud to friend "Where are the cops? It's donut time, I don't see no cops?" My friend did not answer but kept looking over my shoulder. I turned around, there he is, a cop standing right behind me...

Never been in a bad DD until today. Nobody at front counter when I walked in. Short, rude answer to…read moresimple question about cream and sugar shot and then waited a few minutes for a small coffee. There's too many DDs in town to go back to this one.

The employee Becka with redish hair is by far the most miserable and rude employee I have ever…read moreencountered. 2 weeks ago she tells me to be more prepared for paying at the drive through because she is under a timer. My phone wasn't connecting because of the wifi at the window for some reason . So I said that's not fair this is not your fault . She strangely gets all rude and says well that's how it is and then adds and don't ever come back here. I didn't complain to management because I figured she maybe had a bad night. However she continues to not say your welcome after I say thank you gives dirty looks and just looks so miserable. I've moved on and gave her as much grace as possibly thinking she probably needs this job and maybe is having a tough time personally . Today she tells me she purposely makes me wait for my coffee and shows me she's made me wait 7 minutes on her timer that she initially was so worried about!!! I thought she was making fresh coffee because all the night workers before her were awesome, always made fresh coffee & were super friendly as I am a frequent customer for over 20 years Never once have I met a more miserable employee & one who tells me not to come back . So tonight she says she only serves me out of the goodness of her heart after I said thank you at least 3 times for her to completely ignore me. I would like the camera pulled up so management can see for themselves how horrible she has been when I was trying to identify with her initially that it's not always cut and dry on a timer. Other times she tells me not to ask for cream on the side at the window because she's too busy . Mind you she says this at a time not a soul was at the drive through except me. Does anyone know how I find out who the manager is? I can't be the only one this girl is rude too. Then she tells me I should be embarrassed when I said I've been coming to Dunkin longer than her age and this is a first for me. However she needs serious training on customer service . I get that help is hard to come by but this one will hurt business . Update: you won't believe this everyone ~ this nut called the police and said I said the coffee was bad and then I threw it at her !!!!!! Hot coffee she tells police I threw at her. He calls me and says he's actually looking at coffee dripping down the window and a cup on the ground . I'm in utter shock she would be that bold to call and lie to law enforcement and think up a scheme this bad. Thankfully the policeman believed me, pulled up city cameras got ahold of customer behind me at that visit and verified I did not throw anything . Be careful at the Mobil Dunkin in enfield ct everyone on 100 Elm St . This employee is a ticking time bomb & unstable

in reality this dunkins is a 1.5 star joint. the lady at the drive thru had an attitude problem the…read morelikes of which i have never seen. the coffee was like sewage soup...scary! however my partner thought the ordeal was funny so i cannot give it less than this. i also empathize with the plight of being open 24/7 edit: the lady did NOT scan my partners points after being such a nasty nancy about the order ! L !

I usually frequent this dunkin on the go and they are nice but NOT today! Young male on the drive…read morethru was rude af.... so I had to go inside and have a face to face with him about his rudeness. I asked for an iced coffee with whole milk and he responds "so u don't want the almond milk?" I then asked him if the coffees were still free as it says on the app "free after 12 noon until 9/29." He rudely replies "No coffees are ever free" and proceeded to talk down to me as if I were dumb. I am DECADES older than this child who had absolutely no manners. Not nice at all. He needs some serious training and attitude adjustments. The woman in the store was very nice and pleasant though; the 2 working with her need more people skills. They are young so they are still capable of being taught, hopefully they will learn.

This was a very noisy DD. The staff is super efficient but very loud. It happened to be very busy…read morewhen I stopped in but much to my surprise someone was mopping all around customers causing the floor to be quite wet. I tried the seasonal Turkey Feast sandwich. The stuffing inside was so mushy. It's a sandwich I wouldn't like to see ever again. On a positive note, despite being loud the staff is very friendly and hard working.

Honestly not worth 5 stars, but compared to the other local Dunkins this is clearly the best…read morelocation. They never mess up my food and are always polite. This is a popular location so the wait can be a thing, but not nearly as bad as other less busy local Dunkins. Good work whoever is running this location. Please teach the suffield location everything you know.

I took the cold brew that was really good! And my partner…read moretook lave cake coffee that was really nice and we took the strawberry glaze donut that was soo professional! And chocolate glazed munchkins that my partner thought they was to dry but i love them that way so for me they was excellent!

This place genuinely sucks. Took 45min for one girl to make one coffee, a slushy, and hash browns…read more Seriously how long does it take to removed microwaved hash browns and pour pre made coffee. Coffee was cold, slushy was 3/4s full and hash browns were stone cold. Girl working seemed stoned on weed and was literally moving in slow motion. Steer clear of this location needs new management buncha Tards working there.

Stopped in this store and wanted to get a drink while here. Dunkin' is pretty straight forward on…read morewhat they offer so it's the people that makes or breaks the store. At this store the young lady working the counter (not sure of the name but big butterfly tattoo on her neck) had a horrible attitude. Some people shouldn't work in hospitality, this young lady is one of those people. With as many choices for places to go, I won't come to this store again because of this girls bad attitude.

If I could give it zero stars, I definitely would. This place is horrible. Ordered a brown sugar…read moreshaken espresso. And what I got definitely was not that.. so I drove back to have them remake it and what I got was even worse. lol close this location or implement a new training system. People shouldn't be paying for this type of service.

If I could give 0 stars, I would. I had a very simple order that the two incompetent employees…read morecould just not understand. I literally had to re-order at the window because they could not remember what I said 20 seconds prior. I waited for over 15 minutes for them to get the order wrong. Let me add, it was 6:30 at night and I was the only person there. On top of that, they forgot my drinks and then tried to charge me for them. Absolute worst experience I've had at a Dunkin.

Arrived to the drive-through at Dunkin five minutes before nine and I was told it was closed. There…read moreare several signs outside and in the drive-through itself that say that it's open till 9 PM. Today is August 25, 2022. Maybe management could look into who works on the shift.

I'm only giving this two stars because the guy was sweet and gave me my munchkins for free, but I…read moregot home and took a sip of my matcha green tea and it was awful. I opened the lid to see the color, sometimes there's just not enough matcha added, and I noticed that there was a solid 2 inches of drink missing from my cup... I'm not a happy camper. Not only does it taste bad but I wasn't given my drink full!

It always dependable. Open 24/7 always had great friendly service. Super fast. Just a limited donut…read moreselection. It's a small gas stack Dunkin' you have to get there early by night most donuts are gone.

So today I was craving a muffin, I asked for a coffee cake muffin warmed up with butter. First off…read moreI gave the poor girl $2 tip and the MANAGER looked at the bucket after I put the tip in there and didn't even say thank you! I've been in the food business for YEARS and never experienced that with a manager I felt like that was very rude. Second, I didn't taste any butter because the girl just threw it on there so ALL the butter was in the middle. It was literally soup that's how much butter she put. My muffin was also ice cold after I asked for it to be heated up. Dunkin has ALWAYS screwed up my orders but you'd think during this pandemic that they'd take there time to do things right since they ARE NOT busy during this time but I was wrong.This muffin gave me a huge stomachache and I will not be going back to any dunkin.