I was always pleased with my care at Peak Sports and Spine PT in Renton Highlands through various…read moreinjuries. However, now I cannot get ahold of a human to speak with about PT for a new injury. Have they resorted to using AI to handle communication? WHAT IS GOING ON OVER THERE?

Very disappointing experience. I scheduled an appointment with this PT clinic and waited over a…read moreweek with no issues mentioned. Then, out of nowhere, I received a text message saying they are not accepting new patients. If you're not taking new patients, that should be communicated before scheduling appointments -- not after people wait around assuming they have care lined up. This was a waste of time and extremely unprofessional. I wouldn't recommend this place based on their poor communication and lack of respect for patients' time.

Great therapists, truly enjoyed working with each of them and receiving help on my back, shoulders…read more& balance. I highly recommend them.

Friendly and welcoming staff! Fun trivia good music and environment that supports healing. Had a…read morebad accident four years ago and needed pt at several intervals of my surgery and recovery. Scott and Dalton were instrumental in my healing. They helped with strong anatomy based alignment and strength training. Gave real world perspective on how to continue to live healthy after finishing Physical Therapy! They walked me through the entire journey from nerve healing to strength training! They smiled and supported me on good days and bad! I saw tremendous improvement in my case once they were on my team! I often ran into neighbors and realized this is a community resource! Highly recommend!

The care and professionalism could not have been better. Brent Kerr…read moretreated me for two separate reasons. Both experiences were consistently, caring and professional. I wouldn't hesitate to return for any reason if I needed therapy. I can't say enough good things about my care.

Everyone that works at this location is very professional, kind, humorous and helpful. Brent Kerr…read morewas able to resolve a shoulder issue that multiple doctors couldn't figure out. I highly recommend Brent and all of his colleagues.

After more than a 2.5 decades of living with chronic pain from an occupational injury that has…read moreprogressed far beyond a simple sprain, I discoverd Century Massage now becoming the place I trust most for relief. My condition has developed into a serious inflammatory diease issue -- not arthritis -- and there are days when my body feels locked in pain. Yet every visit helps unlock that immobility so I'm not dependent on a cane all day. My loyalty to Century Massage comes from the consistent care I receive from Lyn, Gwen, and Rob. Each of them brings a different technique that eases pain I cannot manage alone. They even take the time to teach me at‑home exercises that help me get through the day. When my pain became nearly unbearable, Lyn introduced me to red‑light therapy, and it made a real difference. Their dedication, skill, and compassion are why I keep coming back. - helps me feel human again.

I've been working with Lyn on post knee replacement surgery status. She's been very helpful and…read moreinformative to what needs to be done to increase my post surgery flexibility and lessen the stiffness around my new knee joint. I'm currently 9 weeks post surgery and she is really making a difference. I'm looking forward to continued improvement in my condition and the efforts of her and the staff. She's also given me lots of tips to improve my P.T. excercise routine and improve the exercises effectiveness. Michael S

This place would have been 5 stars…read more I went here and the PTA's are very kind and patient. The front desk was very sweet and welcoming. I felt comfortable in the facility and my symptoms did improve. I'm sorry to say that my last visit to ATI with the Physical Therapist, I believe her name is Namika, was very poor. I don't know why, but she had an air of impatience and was not being very kind. She showed me an exercise and I tried it, and she immediately shook her head "No." while looking like she was trying not to roll her eyes. This really stressed me out and made me want to leave. I understand people get over stimulated but there are certain ways you shouldn't talk to patients. I hope she sees this and takes the feedback to be a little more careful... I'm glad this happened to me so I can make sure to be kind too when someone is vulnerable. Thanks

I came here for massage therapy. The front desk person, Clayton, is great. He was helpful in…read morechecking coverage and scheduling appt. Courtney helped with recovering my shoulder. She listened to my concerns. Her massage was the right pressure. Unfortunately, the gal at the front desk, was not helpful. Never gave eye contact, tone of voice was rude, complained about clients after they left the clinic.

I am horrified that an establishment so poorly run is in the business of helping children…read more The first glaring red flag is the women at the front desk. The initial phone call she tells me they have a 4 month wait list, then tells me I must call my insurance to approve services before she will even get me on the books. After I was able to schedule the appointment, I was called, not once but FOUR times, to reschedule my appointment. The receptionist who was in communication with me should be fired. Not once did she apologize or recognize the huge inconvenience they were causing. I was having to pay for child care for another child when she was canceling, in once case, the day before the appointment. She offered no explanation other that repeating multiple times the very unhelpful- "I have a note saying to reschedule you." The very first thing I did when I called in looking for the appointment was say something along the lines of- "I'm looking to increase our therapy frequency, and need to know that if you are able to see my child more often than what we are doing now." I was told it depends on what the therapist recommends and was warned that they are very busy and that I would be going on the wait list and would need to wait for spots to open up. After waiting months for the appointment, being canceled on 4 times, we were able to do the evaluation. They recommended, in writing that we be seen TWICE a week. In that session she told me that only had availability for once a week. That was fine, I knew we may have to wait to get the services we needed. They also told me though that we were forbidden to see our current therapist. At that point they had said it was due to "hoarding services" later it was an insurance issue. We spoke to insurance, the only issue was that we could not do two speech therapy appointments on the same day- that made sense we were more than happy to oblige. Two sessions in I am told that we will never be allowed more than one session. I'm immediately frustrated as the frequency of visits was the whole reason I sought out an additional therapist. I was sure there must be some sort of confusion since the evaluator had put in writing "frequency should be increased to 2 per week when scheduling allows." I wait in line at the front desk to speak with someone. I give them my name and the receptionist immediately walks away from me without explanation. The other receptionist leans over and says she needs a minute to "cool down" when she comes back she immediate starts talking over me. "your appointment is at 9:30." Yes, it was 10:20, I had just come from it. "we called you yesterday." Yes, we had called back multiple times trying to speak with the director and played phone tag all day. She continues to talk over me not allowing me to ask my question. I feel like I'm being treated as a drug addict, trying to get my next fix of speech therapy?! When I am finally able to get in a word edgewise. I say that we were assured we would be able to have a higher frequency of appointments. Both on the initial call as well as when we were evaluated. I tell her in the evaluation she had recommended at least 2 appointments weekly. She says we would only ever be allowed one. I tell her the very first phone call I had told them we were looking for 4-5 appointments, as the basic recommendation for my son's condition. She says to me ----- "If your son had a stroke, we would not see him that often!" ---- I was floored by her wildly insensitive and ignorant comment. My son's condition actually the same condition which can occur from a stroke. I'll sum this up by saying we will not be back. We are now looking at driving an hour farther and paying out of pocket.... And it will be well worth it to not have to go back there again. I left in tears, we were so hopeful at first but were INCREDIBLY disappointed by only our third appointment.

After noticing my 3 year old was toe walking we ended up starting pt here. And so glad we did! Even…read morein a short amount of time we have seen so much improvement! This place is beyond child friendly! The kids don't even know they are actually working! I highly recommend this place!