This place is horrible. just like most authorized Verizon retailers but worse. They cut you off…read morethe phone, you can't set up a meeting for simple things like just dropping off a set top box for TV. I just wanted to drop it off. I was told to go to another authorized Verizon retailer in Alexandria and was hung up on. Then I called back again and no one answered. Then, I tried to set up an appointment to drop off the set top box and was refused. That's crazy, rude, and unprofessional. Note: All "Verizon Authorized Retailers" are basically franchises, individually owned, not Verizon company stores. I don't know if VERIZON company stores are any better. It was difficult to set up a time as well. I finally found an authorized retailer in Washington DC and was told that I could go in without an appointment and just drop off the set box for TV. What a nightmare, but this store in particular has been rude and unresponsive, even though I live in the same neighborhood. I tried to get something done with my Verizon covered IPhone cellular phone a few years ago, and had the same pretty rude experience with the Annandale store.

absolutely INSANE. this is NOT a Verizon store it's a third party place that takes orders with NO…read moreINVENTORY for people who add lines on existing accounts via the App. the phones in STORE are for people who WALK IN. I added a new line on my account and picked and PAID for my device. Once you do that it tells you what location it's available at for pick up. I paid for my phone YESTERDAY, went to pick it up today. Didn't have my right color when I called to verify I was coming to pick up my order. The liar who works there said they had one in black, ( I purchased lavender). I had customer care on the phone said I could pick up my phone and take to different location and exchange for the color I wanted. WILLIAM, the ass hat that works there, tell me they do not have my phone there when they JUST SAID it was in a different color. so they allow orders to placed with NO PHONES to give to those who buy them. He then calls the POLICE on me because he doesn't want to help me. He then proceeds to tell the police that they DO have that phone in stock but it's reserved for walk in WHO HAVE NOT BOUGHT a phone yet BUT I PAID 500$ for my new phone/added line and RECEIVED NOTHING.

Great customer service. Repaired my phone with great price and quick timing. Highly recommendread more

Clean store and Friendly staff. They were accommodating and helpful with transferring from Att to T…read moremobile. Thank you Marvin!

2/21/21 A simple hello is always nice to hear when entering…read morea store. This T-Mobile Store has done just that. Tommy greeted us and was prepared to sign us in because it was busy. We declined because we were just browsing at the different phones. While looking around, we saw the Samsung Galaxy 21 and decided that this is the phone we are likely to buy in a month or two. This store gave off a good vibe that the other T-Mobile stores I have been to didn't. T-Mobile is now the number one 5G's in the United States, but if their heads get to big like Verizon did, the will find themselves in The Can. I see more T-Mobile stores now adays with less Verizon Stores. More stores is not always better, but the store we went to today, makes all the difference in the world. We shall return.

This was our second AT&T store yesterday. It was a much more legit location than our first…read morelocation visit (please see my review of the Columbia Pike, Annandale location -- or better yet, just stay away from that store altogether). It was pretty easy. We picked our phones, transferred material/information, and got them up and running fast. I was happy with the service and assistance. Martin was nice but not pushy and helped with syncing the phones. He tried to get us to buy extras but did not push when we did not see what we were looking to acquire. While we definitely want cases we were not ready yesterday, especially given the relatively limited selection. We appreciated that Martin was not overly pushes. Previously I have used locations closer to Tyson's but this is now my new AT&T go to spot.

Do NOT shop here. I bought a new $$$ Iphone there for my business account. Within 24 hours the…read morephone was freezing up a lot. I brought the phone back for an exchange but they said I had to contact Apple! or pay them an additional $55 to exchange. Excuse me? They sold me a malfunctioning product and I'm responsible for getting it fixed or pay them extra money?! That is a terrible policy. I had to spend HOURS with Apple on the phone and in-store to get another phone that actually works. I should have just bought my phone from Apple to begin with.

If I could give them 10 stars on a five-star rating, I would. I've been there about 10 times over…read morethe years, and EVERY SINGLE TIME they've managed to completely resolve my issue. In fact, after going to the nearby Verizon store first today, I was told to either buy a wireless charger (which wouldn't work as I have something glued to the back of my phone case) or just buy a new phone (a prong from my charger broke off inside the charging port, leaving me unable to listen to music [I hate AirPods, plus I connect my phone to my car's sound system]). I drove across the street, and they were able to fix it within 10 minutes. Along with the cleaning and getting a new protective glass installed, it set me back a whole $35. Also, the service has been friendly - dare I say outstanding - on each of my visits. TLDR: the employees at Verizon and other such stores are primarily salesmen. They want you to buy something, and they aren't super well versed in how their products actually work. The guys at Super Smart phones have YEARS of expertise, can fix nearly everything, are great with customers, and have extremely reasonable prices. The only drawback is it's a little hard to find. It's in a standalone building right next to the Sunoco gas station, directly across the street from Springfield Plaza

SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

My friend was all distraught when she broke the screen to her cellphone after dropping it in the…read moreground. I got tired of her using my phone and listening to her complain about not having one so consulted trusty ol' Yelp and found a place open late plus it was on the way to our next destination. Enter Yosef, the "cellphone whisperer". He worked wonders and replaced my friends screen in about 20 minutes. On top of that she got a discount because of the Yelp mention. Woot! Woot! One thing to keep in mind is the parking situation can be a challenge at this shopping plaza so be prepared.

Just like most customers who posted positive reviews for this store, my impression of them was very…read moresimilar even though they did not provide the service to the glitchy iPhone I brought in, their honesty and the way the young lady handle herself with another older man before me was quite impressionable!!! I will keep them in my fav list for future reference and services should I need to bring my phone over. The young lady did not charge the older man a dime for helping him to get back into his laptop that he logged out and did not remember his password. I asked her a question and her honesty confirmed that it's time to get a new phone. Thank you and may your business prosper because of your excellent customer service and honesty!!!

This place is quiet, but the staff seems friendly. Getting…read morewhat was needed went through without a hitch. The parking was easy enough when your not dealing with rush hour traffic. The store is across the street to the left from the Annandale Bowling Alley. The music play is at medium level and the music ranges from reggaeton to soft rock in Spanish. We'll come back

This is my follow- up review…read more. I had a few visits to this location in the past that were less than satisfactory. But this all changed when I sucked up my nerve to give this site another chance last Friday. Huge thanks to Shahir for this turnaround! He was very thoughtful, he didn't have any excuses, and he is a problem-solver! PLEASE use him as the model of excellence! He definitely made my previous experiences forgettable!

My phone had issue when talking other person could not hear. The young man noticed it was dirty at…read morethe mic area. He cleaned it with a vacuum. One time before, phone was on some wired access settings where I couldn't even get my phone to do what I want. It was real frustrating. Great customer service too.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

Called prior to going into store to make sure there would be no issues in switching our service…read morefrom Straight talk to boost and to port our old numbers with us. Was told this is easy and can be done no problem. Get to the store we were immediately told by Maria that they do not take any customers from straight talk, she's never heard of them and she has no idea what it means to "port" your old phone number. I asked her a few times to make sure we were both understanding correctly. Again was told boost doesn't deal with Straight talk and we cannot get new service with Boost. I promptly called another store and was told there is no issue and they have no idea why I was told that. They deal with straight talk all the time. This store owner or manager should know ASAP that Maria is literally chasing new customers right out of the door.

Don't waste your time unless you are Spanish the only people that the young lady caterer to. I went…read morein today to get a new iPhone, and the lady would not even let me look at the phone. Who in the H is going to buy a phone and not get to look at the phone. She would even take it out of the book so I could look at it. I felt like I was discriminated against because I'm African American.

This is NOT an official T-MOBILE store and will make no effort to accommodate a customer's needs…read more If you are looking for EXCELLENT T-MOBILE CUSTOMER SERVICE, please lookup for a different t-mobile store IN THE AREA. Complete disappointment to find out that this is only a reseller and will not be help up to the high T-MOBILE STANDARD we have come to appreciate. The store will add services you have not requested on your account.