Dr. Solinsky is excellent and the office is well-managed!…read more Such a thorough check-up and any issues are thoroughly explained.

The medical experience has been fine. But the Patient Portal DOESN'T WORK for my wife or me. Our…read moreaccounts have been blocked. Numerous phone calls and email links to reset passwords haven't helped. We can't see detailed bills of what we are being charged for, and we can't pay bills online either. The multiple level automated phone answering system doesn't offer a solution- just unrelated options. We want to see a detailed patient history but cannot access any records. I would like to try re-register as a new customer to start over but that option isn't offered either. Followup customer service should be more user friendly online..

Dr. Melissa Lambright, OD, provided me with probably the best Optometry experience of my life…read more Lets start this with a story. I had recently lost my glasses. After exhaustively looking everywhere I ordered a new pair, but had not yet taken delivery of them, when it was time to travel to my parents house for the Christmas holiday. So, I did what I usually do. I traveled only with the contacts I had in my eyes. Lo and behold, I ripped one of my contacts while taking them out on Christmas day. I have a very strong prescription (-6.75) so there was no way I was able to drive back home to the Boston area without having corrected vision. On Dec 26th I must have called every single Optometrist, Eye Center, Walmart Eye store, etc. in the greater Hartford area, to find out that they were either closed, unable or unwilling to help. I had thought it would be easy to just buy a box from someone as I had my prescription in my car (lucky break) but no such luck. On the off chance of success and in desperation I left a message on Sight, LLC's voicemail. Little did I know but this paged Dr. Lambright on her own holiday travels in the Midwest and she called me back. Not only did she arrange for her employees in her store to give me a sample contact lens, but she did it for no charge. I am obviously very grateful to her, and I can't help but recommend her services. If her regular customer service is anywhere near as good as my experience, Sight LLC is definitely worth your visit when you look for new contacts or glasses.

Before scheduling my exam, I specifically asked whether FSA payments were accepted and was told…read moreyes. After completing my exam and ordering glasses, my WEX FSA card was declined. WEX later advised me that the transaction was rejected because of the expense/merchant coding used by the provider. When I contacted the office after calling 3 times, I was told that other customers had experienced similar issues, but no accommodation or solution was offered. Because I could not use my FSA funds as expected, I was forced to cancel my eyeglasses order. I found the experience disappointing and frustrating. Now my insurance has been billed for the eye exam and I have to go find another optical shop that knows how to submit FSA payments. I should not have to pay out of pocket because they have known about this issue and basically lied and said they could handle FSA expenses when they obviously cannot.

Just worked with Francis in their optical shop. Excellent service and expertise! I would definitely…read morerecommend for their level of service and experience as he spent the time needed to get the right fit. JM

I loved getting my glasses here! They have a varied and gorgeous selection. I got a Vera Wang frame…read morethat I'm in love with. The service was quick with processing my prescription and my insurance claim. I was in and out within 45 minutes. And my glasses arrived within three business days. They were really nice and helpful with helping me understand what my insurance covered. Highly recommend for optometry!

My daughter and I just switched eye doctors, and based on his good reviews, we chose total vision…read moreeyecare, and Dr. Alpert. The first thing I noticed, upon walking in was how spacious, clean, and not crowded the office was. Our appointments were back to back; The women working at the front desk were both personable and helpful. We waited maybe five minutes each to be seen...not long at all. I was impressed especially by the technology in his office because my previous eye doctor did not have anything like this. I felt like I was at an arcade, with all of the different machines meant to measure my vision. It seemed like a very thorough exam that didn't just rely on what I said but actual computer technology. I don't know about you, but whenever I'm getting my eyes checked, I almost feel like it's a test and I might be answering it wrong. I felt like the various machines prevented me from second-guessing myself. Dr. Alpert himself was very friendly, personable, and asked multiple times if I had any questions about anything we were discussing. For many years, I had gone to a different eyecare center and would get a prescription and then buy my glasses online. Based on his very thorough exam, and recommendations from the doctor, we went with eyeglasses that did cost a significant amount more than I'm used to paying. However, I do believe that we will get what we pay for when they come in, which is expected to be in the next two weeks The young man who helped us pick out frames was very patient as I couldn't make up my mind. I appreciated that he pointed out some frames that were on sale for us since I was buying two pair and we do not have insurance for them. I really like supporting a local doctor who isn't part of a big fancy conglomeration and I look forward to staying with this practice for many years to come. I just had a really good feeling there today.

If you're young, don't go here. They will take advantage trying to charge you more. I was told…read moreabout an additional 299$ 1 year warranty for a 1-time repair along with fancy protection features like UV rays; yada yada. I declined, thereafter they decided charge another 299 to my glasses anyways, which was fully covered by the insurance. They switched up, lied & I declined, thus wasted my time doing all that just to pay or not pay in the end to a bunch of dishonest scum.

I recommend not going to any Refocus office. They charged me a separate charge to give me a…read moreprescription for my eyeglasses - no other eye doctor has charged me extra to do that since that is the point of me going to the eye doctor. In addition, they somehow billed my insurance using codes that resulted in me having additional charges not covered by the insurance. Again that has never happened at any other Eye Doctor I have ever been to. I believe these issues may be due to dealing with a large corporate structure instead of a local Eye Doctor's office. ReFocus in a corporation buying up local offices and consolidating billing and policies such that they extract more money from patients while providing poor service. I called them to see if they would address any of my concerns before posting this, but I could not even get anyone on the phone who had any authority to help me in any way.

I received excellent care. Through their efforts and diligence they were able to notify me of a…read morecondition that needed addressing before it could get worse. Couldn't thank them more